Sandman Hotel Penticton
939 Burnaby Ave, Penticton, British Columbia V2A 1G7 Canada
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Avg. C$97 /night, 3/18 - 3/19
C$173
per night
C$133
per night
C$92
per night
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About
#10 of 44 hotels in Penticton
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Located in the heart of Okanagan Valley wine country, Sandman Hotel Penticton is extremely well situated for guests to take advantage of all local amenities. Featuring two large lakes, a new destination casino, 70 world-class wineries and dozens of golf courses, Sandman Hotel Penticton is a great choice for your next vacation. Also catering to business travelers, this hotel has all the modern amenities such as high-speed Internet, a business centre, and meeting facilities. Sandman Hotel Penticton makes your travels a breeze.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Kids' meals
Vending machine
Banquet room
Meeting rooms
24-hour front desk
Laundry service
Room features
Air conditioning
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
Location
939 Burnaby Ave, Penticton, British Columbia V2A 1G7 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
26 Restaurants
within 0.5 kilometers
Reviews
Traveller rating
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Detailed Reviews
This hotel is conveniently located close to many dining and sights. The hotel is dated and could definitely use a renovation but after covid etc, I bet all hotels will be just trying to earn some money back before that can happen. We stayed in a suite and it was VERY clean so kudos to housekeeping. The restaurants on site had great selections but we still went and found some other good options too. Front desk staff were incredible as well.
The one downside we saw is that they don't clean your room daily. They say due to Covid but if we're paying for hotel service, we do expect it each day. You have to arrange to be out of your room for 3 hours (not really a problem) before they will go in. Maybe just offer people a discount since you're not really providing the service all other hotels currently are.
We don't hesitate recommending this Sandman.
The one downside we saw is that they don't clean your room daily. They say due to Covid but if we're paying for hotel service, we do expect it each day. You have to arrange to be out of your room for 3 hours (not really a problem) before they will go in. Maybe just offer people a discount since you're not really providing the service all other hotels currently are.
We don't hesitate recommending this Sandman.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joshua Morrissey, General Manager at Sandman Hotel Penticton
Responded Dec 15, 2022
Thank you very much for taking the time tom write a review. We will take all of your insight and believe your next stay will be above and beyond! We look forward to seeing you again in the near future Joshua M. (General Manager)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good beds, convenient location. Adjacent Denny's was good for breakfast.
The reception desk said we did not have any reservations!
But she found it on a separate computer after my insistence and Booking.com reference.
We were asked to wait because she had to enter our newly found reservations in the hotel system.
Meanwhile, two other guests were checked in.
She apologized for the delay but was not a satisfactory experience.
We wanted to use the advertised swimming pool but were informed it was closed for maintenance.
Similarly, when booking the gym area, we were informed that we only had a half-hour window (approximately) as they didn't have staff to clean up and sanitize beyond that window.
The reception desk said we did not have any reservations!
But she found it on a separate computer after my insistence and Booking.com reference.
We were asked to wait because she had to enter our newly found reservations in the hotel system.
Meanwhile, two other guests were checked in.
She apologized for the delay but was not a satisfactory experience.
We wanted to use the advertised swimming pool but were informed it was closed for maintenance.
Similarly, when booking the gym area, we were informed that we only had a half-hour window (approximately) as they didn't have staff to clean up and sanitize beyond that window.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
Room Tip: Higher floors are quiter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefan Lang , General Manager at Sandman Hotel Penticton
Responded Apr 30, 2021
Dear IntrepidYVR, Thank you for taking the time to write your review. I was doing some research and found out that upon arrival your reservations were not in our system. The agent at front desk at the time asked you which website you booked from, then you offered the reservation numbers you had and as the agent explained, it was not in our system but that we would be happy to check our 3rd party website to see if the reservations were located there. There we found your reservation. Unfortunately sometimes, there is a blip in communications between the two systems and your reservations were not there, so the agent had to print out what you booked to manually enter it into the system. We do apologize for the fact that you were asked to wait, but you had two rooms that were not in our system and to manually enter it does take more time. For the inconvenience of this, you were upgraded free of cost to some of our more updated and larger rooms with king beds, vs the standard queens you booked. We are also very sorry for the pool and hot tub being closed, rest assured the advertisement was taken down as soon as possible, our decision to close both were not taken lightly but had to be done . As for the gym, we again apologize, but we do have specific protocols we must follow in order to keep our gym open, and since we can not have staff working in the gym area to sanitize it after every use 24 hours a day, we keep it open during the hours we are able to ensure it is thoroughly cleaned after every guest use. For that reason, our gym is open 9 am to 7pm and must be booked for use. The pool area should be open again soon. Thank you for using the Sandman in Pentiction. We hope to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I want to encourage all travellers to stay at Canadian owned and operated hotels because these businesses provide employment and support the economy. Thanks to Lynne and Natalie, we were able to enjoy an overnight stay in Penticton at an affordable price in a comfortable room. We enjoyed the pool!
Sandman is promoting a great campaign to encourage individuals to come to the hotels. The "Summer" program offers good prices for those who want to travel in BC and Alberta. We're looking forward to more trips in the future.
Sandman is promoting a great campaign to encourage individuals to come to the hotels. The "Summer" program offers good prices for those who want to travel in BC and Alberta. We're looking forward to more trips in the future.
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Date of stay: June 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefan Lang , General Manager at Sandman Hotel Penticton
Responded Jun 9, 2021
Dear 169bobe, thank you for your review and your positive comments about us and the entire Sandman group .. We are very happy to read that you enjoyed your stay with us and of course I will forward your compliments to Lynn and Natalie. We hope to welcome you again soon and send sunny greetings from Penticton. Thank you from the entire team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second year booking the Sandman. The staff here go out of their way to make your stay pleasurable. It is an older hotel and there have been improvements since last year. We had too many things plugged in and we blew a fuse so we called the front desk and within a few minutes someone came up and fixed it for us. When ever we called for something like towels or coffee they were prompt in their delivery. It is located close to the lake and it only takes less then 10 minutes to walk there. Our room was spotless, the air conditioner worked and our floor was quiet. We look forward to our next stay.
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: We faced the back parking lot and found it really quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joshua Morrissey, General Manager at Sandman Hotel Penticton
Responded Mar 3, 2023
Thank you for taking the time to write a review! We are pleased to hear that your stay was great. We have a new Team here this year and would love to make your next stay just as great, feel free to reach out to me personally anytime and we would love to help. gm_penticton@sandman.ca ( Joshua M )
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in around 8pm with our two children and our baby. There were no fresh linens on the sofa bed in our room and no duvet or comforter for that bed either. When we requested some linens, we were given two pillows and one sheet folded up. As I was trying to make the sofa bed up, my hand rubbed against a dried booger on the one pillow. A dried booger!!! Turns out we were given dirty linens by the employee and the other pillow had what looked like makeup stains.
My husband brought the dirty pillows to the front desk to show them as he was heading down to move our vehicle. The front desk employee was really grossed out too.
He put in a request for proper linens and the same employee that dropped off the dirty ones showed up with one pillow and another folded linen and rudely said this was the only pillow they had in the hotel lol, I have no idea what was going on but I really doubt they were out of clean linens in the hotel so I don't know what the deal was.
He had given us a mattress pad as a comforter ( you know the ones with quilted bottom and the plastic strips on the corners to wrap under mattress corners) That's the comforter I was given for my kids. At this point it was quite late and our kids needed to go to bed. So they used the one pillow and mattress pad to sleep with. If I had been paying $100 a night or less for this room I honestly wouldn't have been as bothered and upset bc you get what you pay for but we were paying $289 a night for this room!
The next day I hunted down the laundry room and collected freshly laundered lines for our room.
Lastly, the pool was completely out of order. They were working on it and it was drained and construction was everywhere. The chemical smell was radiating throughout the hotel, it smelt like a chemical glue or paint but it was very strong.
For the price this hotel was charging, I was upset with the level of cleanliness (I found several short brown hairs in the tub and ledges when I was giving it a wipe down before the kids bath so I don't know if that was even cleaned beforehand). And I would never have stayed here had I known this was how it was going to be.
A few other notes in case you were wondering bc the photos don't show this: The hotel is very run down, stained wallpaper, dirty carpets, large parts of baseboard ripped out, dated, dirty bathrooms with moldy caulk in the corners. Again, all not a big deal if the price point fit that, but at $300 a night, I was peeved at the quality. Just stay somewhere else :)
My husband brought the dirty pillows to the front desk to show them as he was heading down to move our vehicle. The front desk employee was really grossed out too.
He put in a request for proper linens and the same employee that dropped off the dirty ones showed up with one pillow and another folded linen and rudely said this was the only pillow they had in the hotel lol, I have no idea what was going on but I really doubt they were out of clean linens in the hotel so I don't know what the deal was.
He had given us a mattress pad as a comforter ( you know the ones with quilted bottom and the plastic strips on the corners to wrap under mattress corners) That's the comforter I was given for my kids. At this point it was quite late and our kids needed to go to bed. So they used the one pillow and mattress pad to sleep with. If I had been paying $100 a night or less for this room I honestly wouldn't have been as bothered and upset bc you get what you pay for but we were paying $289 a night for this room!
The next day I hunted down the laundry room and collected freshly laundered lines for our room.
Lastly, the pool was completely out of order. They were working on it and it was drained and construction was everywhere. The chemical smell was radiating throughout the hotel, it smelt like a chemical glue or paint but it was very strong.
For the price this hotel was charging, I was upset with the level of cleanliness (I found several short brown hairs in the tub and ledges when I was giving it a wipe down before the kids bath so I don't know if that was even cleaned beforehand). And I would never have stayed here had I known this was how it was going to be.
A few other notes in case you were wondering bc the photos don't show this: The hotel is very run down, stained wallpaper, dirty carpets, large parts of baseboard ripped out, dated, dirty bathrooms with moldy caulk in the corners. Again, all not a big deal if the price point fit that, but at $300 a night, I was peeved at the quality. Just stay somewhere else :)
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: Just stay somewhere else. Also I wouldn't trust that the linens on your bed are fresh ours...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joshua Morrissey, General Manager at Sandman Hotel Penticton
Responded Mar 3, 2023
Thank you for bringing up issues from your stay. We have a new Team here this year and would love to make your next stay better, feel free to reach out to me personally anytime and we would love to help. gm_penticton@sandman.ca ( Joshua M )
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here numerous times in years past without any problems. Lengthy stays for firefighting with a very respectable company.
Facility and rooms are older but clean, hallways tend to smell of whatever other guests were cooking. Note that it is a troublesome neighborhood and you shouldn’t leave anything of value in your vehicle.
On this stay, the desk staff misplaced the paperwork of our pre-arranged reservation which cost us extra time after a very long day of work.
They then required a $350 ‘deposit’ from each individual for a one night stay - the highest I have ever payed in any hotel ever across Canada and around the world. I’ve stayed in hundreds of them.
I’ve seen many reviews here from people that had one bad experience and try to berate the establishment because of that. Not my intention here, just my best and hopefully un-biased representation of my most recent experience.
Perhaps I just caught them on a bad day, your experience may differ.
Facility and rooms are older but clean, hallways tend to smell of whatever other guests were cooking. Note that it is a troublesome neighborhood and you shouldn’t leave anything of value in your vehicle.
On this stay, the desk staff misplaced the paperwork of our pre-arranged reservation which cost us extra time after a very long day of work.
They then required a $350 ‘deposit’ from each individual for a one night stay - the highest I have ever payed in any hotel ever across Canada and around the world. I’ve stayed in hundreds of them.
I’ve seen many reviews here from people that had one bad experience and try to berate the establishment because of that. Not my intention here, just my best and hopefully un-biased representation of my most recent experience.
Perhaps I just caught them on a bad day, your experience may differ.
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Date of stay: August 2021Trip type: Travelled on business
Room Tip: If you have a large truck, trailer, RV, etc - park in the back. Once again, no valuables left...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefan Lang , General Manager at Sandman Hotel Penticton
Responded Aug 31, 2021
Dear Sleeves138, thank you for talking the time and for leaving your review. We very much appreciate constructive critique and your comments with your intention to point out areas where we can improve. You could not really enjoy your stay with us and I apologize. The hotel is up for a major renovation in the future and your remarks help us in the planning process. I also apologize for the lost papers which resulted in a longer than normal wait time at check in. I will follow up on that high deposit and try to find out the reason for that. It should be much lower, especially for one night. I would like to learn more about your experience and the problems at check in. If you would be willing to talk to me about that please call me at 1 250 493 7151. Thank you and kind regards from Penticton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Needed an escape for 2 days and decided to use a local hotel for doing nothing and enjoy our home town like a tourist, walks along the lakefront, try local restaurants and just relax. The hotel was great, my wife is a cleanliness freak, especially now with Covid and we saw the good reviews and how clean it was etc. We knew it is not the fanciest hotel in town but we loved it.The rate was great and it is indeed very well taken care of, room and public areas very clean and neat, we always saw someone cleaning or disinfecting, even the tall front desk guy Steve was swiping the outside of his front desk and chatting with us at the same time. Everybody including cleaning staff was very friendly and greeted us every time we met someone. Pool was closed, apparently a bigger repair the manager told us. But we did not miss it, weather was so good, we spent the days outside anyway. We felt good and might do that again soon.
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Date of stay: April 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefan Lang , General Manager at Sandman Hotel Penticton
Responded Apr 26, 2021
Dear Tuckerwagontrek, thank you for your 5 star review and the friendly comments. We are always happy to welcome local guests. and we are very pleased to read that you enjoyed your stay with us. I am more than happy to forward your compliments to Steve . We hope to welcome you again soon. The pool is undergoing a major repair at the moment and should be open again in the first half of May. Thank you from the entire Sandman team of your home town
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay away...old, dark, dingy, poor layout, and failing. In short, this hotel is in need of a complete make over (noting they have had the pool in reno for a number of months and reported to start on the rooms)
While the rates charged may catch your eye (and somewhat compensate for the experience), this is NOT what you expect from the Sandman brand.
Respectfully, the owners need think of closing until renos compete .. again just not up to Sandman standards
Too many other places in Pentiction.. off the list for now.
While the rates charged may catch your eye (and somewhat compensate for the experience), this is NOT what you expect from the Sandman brand.
Respectfully, the owners need think of closing until renos compete .. again just not up to Sandman standards
Too many other places in Pentiction.. off the list for now.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joshua Morrissey, General Manager at Sandman Hotel Penticton
Responded Dec 19, 2023
Dear Blaine, Thank you for taking the time to provide your feedback. We genuinely appreciate your insights, and we apologize for any inconvenience you experienced during your stay. Your concerns are important to us, and we assure you that we are working diligently to address the issues raised. We understand the importance of maintaining high standards, and we are committed to improving the guest experience. Renovations are underway to enhance our facilities and ensure a more comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back once our renovations are complete, offering an improved and more enjoyable stay. Best regards, Joshua M General Manager Sandman Hotel Penticton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk manager refused to issue me a receipt after I had paid for two rooms to the tune of $1500 for three nights. My two uncles also stayed so we had 4 rooms. Not to say the amount of money we spent here should matter but none of us will ever stay at a
Sandman Inn again thanks to two empowered employees. The managers claim because I booked online that Expedia has to issue me a receipt. Expedia has provided me with their copy of their rules and because I selected pay at the hotel the Sandman is responsible for issuing me a receipt. I have spent hours and dozens of phone calls trying to get a receipt from this hotel who not only refuse to help but are actually nasty about it. I am now waiting to hear back from a manager at online customer service who also couldn't believe the manager onsite would not help me. From Expedia below ....
Hello Steven,
We wanted to follow up about your request for a receipt.
Unfortunately, we are not able to supply you with a receipt. While you have booked with us, payment was made directly to Sandman Hotel Penticton. You will therefore need to contact them to receive you receipt.
Please reach out if you have any additional questions – we're sorry that we can't help more in this situation.
Regards,
Expedia Customer Support Team
Sandman Inn again thanks to two empowered employees. The managers claim because I booked online that Expedia has to issue me a receipt. Expedia has provided me with their copy of their rules and because I selected pay at the hotel the Sandman is responsible for issuing me a receipt. I have spent hours and dozens of phone calls trying to get a receipt from this hotel who not only refuse to help but are actually nasty about it. I am now waiting to hear back from a manager at online customer service who also couldn't believe the manager onsite would not help me. From Expedia below ....
Hello Steven,
We wanted to follow up about your request for a receipt.
Unfortunately, we are not able to supply you with a receipt. While you have booked with us, payment was made directly to Sandman Hotel Penticton. You will therefore need to contact them to receive you receipt.
Please reach out if you have any additional questions – we're sorry that we can't help more in this situation.
Regards,
Expedia Customer Support Team
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joshua Morrissey, General Manager at Sandman Hotel Penticton
Responded Mar 3, 2023
Hello, sorry about your receipt situation back in October, We have a new Team here this year and would love to make your next stay better, feel free to reach out to me personally anytime and we would love to help. gm_penticton@sandman.ca ( Joshua M )
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spend the weekend in the Penticton area for winery visits and for the beach. At the beginning of this enormous heat wave we were so happy finding a hotel at a decent rate with air conditioned rooms. They have the most amazing crew there, friendly and helpful and very hard working. Thank god our AC was working, but I also could not overhear a chat a guest had with front desk at check out. He raved about the service when the AC did not work properly, they immediately sent a technician and they fixed the problem before the guests were even back from their walk and the room was cool at their return. The only minus is the cloisd pool area. Other than that a really good hotel experience.
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Date of stay: June 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefan Lang , General Manager at Sandman Hotel Penticton
Responded Jul 2, 2021
Dear ThomasDouglas1974, thank you for your review and the 5 stars. We are happy to read that you liked your stay and that your AC was working fine. With the extreme heat over the last 2 weeks even the best AC is fighting, especially as it running 24/7. We always do our best to fix the AC in case it is malfunctioning. Our maintenance crew is working real miracles and we are very privileged to have them. If we can not fix it we do our best to find another room for our guests. We hope to welcome you again soon Thank you again from the entire Sandman team in Penticton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good morning,
No, we do not require any proof of vaccination.
Kind regards
Stefan Lang, GM
"We always book the Queen/Suite with kitchenette. Its small, but handy if you want to do any food preparation. "Read full review
"We book well in advance as they are usually booked up for when we go. It's in a good location for us. There is also a restaurant attached."Read full review
…
PRICE RANGE
C$87 - C$163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
penticton sandman hotel, sandman inn penticton
LOCATION
CanadaBritish ColumbiaOkanagan ValleyPenticton
NUMBER OF ROOMS
141
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sandman Hotel Penticton
Which popular attractions are close to Sandman Hotel Penticton?
Nearby attractions include Visit Penticton Visitor Information Centre (0.2 km), LocoLanding Adventure Park (0.4 km), and Splash BC Water Parks - Penticton Wibit (0.5 km).
What are some of the property amenities at Sandman Hotel Penticton?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sandman Hotel Penticton?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sandman Hotel Penticton?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sandman Hotel Penticton?
Yes, free parking is available to guests.
What are some restaurants close to Sandman Hotel Penticton?
Conveniently located restaurants include Elma, Salty's Beach House, and Bear's Den Restaurant.
Are there opportunities to exercise at Sandman Hotel Penticton?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Sandman Hotel Penticton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sandman Hotel Penticton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sandman Hotel Penticton?
Many travellers enjoy visiting Cannabis Cottage (1.2 km).