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EXchange Hotel Vancouver

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Traveller (464)
Room & Suite (155)
Videos (1)
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About

#4 of 79 hotels in Vancouver
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
The EXchange Hotel, as listed in the prestigious MICHELIN Guide, is located at the corner of Howe Street & Pender Street in the heart of Vancouver’s Central Business District. This ultra-modern, 201 room, Triple-AAA awarded 4-Diamond boutique hotel, occupies the first 11-floors of the World Class EXchange Tower. Designed to LEED Platinum environmental status with geo-thermal heating & cooling; the property features a full range of room types and hotel amenities for your convenience, including Hydra Estiatorio Mediterranean Restaurant; Concierge; In-Room Dining; and secure Valet or Self-Parking. We are also delighted to offer a completely contactless arrival and departure experience - including the ability to have your room key sent directly to your smart phone. Kindly note - guest's must be 21-years or older to Check-In to the EXchange. Thank you - we look forward to welcoming you soon!
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Banquet room
Valet parking
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Taxi service
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Chinese, Filipino and 1 more

Location

475 Howe St, Vancouver, British Columbia V6C 2B3 Canada
EXchange Hotel Vancouver
4.5
2,098 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The EXchange Hotel Vancouver garners praise for its stylish ambiance and modern, comfortable rooms, with a special nod to the heated bathroom floors. However, guests have called out the disruptive road noise from street-facing rooms. The professional and attentive staff contribute positively to the overall experience, and many travelers find the hotel offers good value. Its central location is popular for its convenience to local attractions. While the hotel is celebrated for its cleanliness and amenities, some reviewers mention inconsistent room temperatures and views.
Location
Central
Atmosphere
Stylish
Rooms
Stylish
Value
Reasonable
Cleanliness
Spotless
Noise level
Noisy
Service
Attentive
Amenities
Well-appointed
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2098Reviews16Q+A100Room tips
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RealTravel23 wrote a review Yesterday
Calgary, Canada1 contribution
This was a really neat boutique hotel to stay in. The staff were absolutely amazing and the hotel had a very unique character, especially the lower lobby with the old stock exchange mailbox. It’s not the cheapest place to stay in Vancouver, but that certainly isn’t the type of customer selecting this hotel. We did find that the room remained warm all night in spite of us turning down the thermostat. Having said that, we would definitely stay again. Cheers!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sophia B wrote a review Feb 11
Lagos, Nigeria24 contributions
Hotel's Favourite
The staff were very friendly and helpful, especially the fellows at the concierge desk. They even gave me a voucher for the Capilano suspension bridge. The food here is also superb, they even had gluten free options. The location is great, it’s 1 minute wall from the CF Pacific Center shopping mall.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 1 week ago
Dear 437sophiab, Thank you for staying with us here at the EXchange Hotel during your time in Vancouver. We are delighted to know your overall experience was amazing and appreciate your thoughtful comments regarding our wonderful concierge team; perfect downtown location; and delicious food in our Hydra restaurant. We look forward to another opportunity to welcome you back to the hotel. Warm regards, Glenn Eleiter Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AV19-AV27 wrote a review Yesterday
1 contribution
I love the EXchange hotel. We’ve stayed here twice now and I hope to return again soon! We always have an amazing experience, the staff are very friendly, kind, and helpful. The perfect location in the heart of downtown.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jason65746 wrote a review Feb 20
1 contribution
I was very impressed with the cleanliness of the room upon entrance along with the friendly faces and smiles of the staff along the way who were very helpful. The mini fridge and extra sink were nice and although the room was small, I understand the constraints you had on the size. We had breakfast at Hydra Sunday morning and it was delicious! Back to the room, we were not impressed with the sliding bathroom door as it had no lock and it would slowly slide open after 15 seconds exposing everything to everyone there. We had guests over and was embarrassing they had to have someone hold it closed. Plus having no lock on the bathroom door was insane for lack of privacy. The remote control for the TV worked sporadically and was very frustrating trying to turn on and change channels.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded yesterday
Dear Jason65746, Thank you for staying with us recently here at the EXchange Hotel and for taking a moment to share your feedback. We are grateful for your thoughtful comments as they provide us with invaluable observations that allow us to improve our overall product and services. We are delighted we met your expectations in regards to both cleanliness and our friendly, helpful team, however please accept my apologies regarding the sliding bathroom door and remote control for the TV. The door should not have slid open and I can appreciate how very inconvenient this would have been for both yourself and your guests. We will address this immediately and we will also ensure the remote control is reviewed and working correctly. Thank you once again for taking the time to share your experience, we look forward to another opportunity to welcome you back to the property. Warm regards, Glenn Eleiter Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Troy Nixon wrote a review Feb 20
Pisco Elqui, Chile42 contributions
It is always a pleasure when you get to stay at a place this nice. Great EV parking after 4pm when all the office workers go home. Super friendly staff and a Lindt store in the lobby....what could be better? The location is also quite ideal as it is mere steps away from the action of Vancouver.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 2 days ago
Dear troynixon, Thank you for choosing to stay with us and for taking a moment to share your experience with the travel community. We are delighted to know your stay with us was so pleasurable and are grateful for your thoughtful comments regarding our convenient parking, perfect downtown location and superb, professional team members. We very much look forward to the next opportunity to be able to welcome you back to the EXchange Hotel. Warm regards, Glenn Eleiter Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LAURA D wrote a review Feb 19
Surrey, Canada1 contribution
Superb !!! IThe room was beautiful the bed was very comfortable the pillows, everything was excellent the service from the moment I walked in I recommend this Hotel for a visit to Beautiful Vancouver close to everything . Thank you Exchange Hotel and staff !
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 2 days ago
Dear lauradX8244IY, Thank you for staying with us and for taking a moment to share your superb review! We are absolutely thrilled to learn your experience was so very memorable and are delighted to read of your enthusiastic recommendation of the hotel to other travelers. It was a pleasure to have you with us and we look forward to the next opportunity we may have to welcome you back once again to the EXchange. Warm regards, Glenn Eleiter Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mia B wrote a review Feb 19
1 contribution
I had the best time ever at Exchange Hotel. I was complimentary upgraded to an incredible room and I had the best stay! The staff were lovely, bed was so soft and a beautiful hotel! Recommending it to everyone I know!! By far best hotel in van! Just spent the night - wish I could stay longer!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Stay here!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 2 days ago
Dear miabQ765ZP, Thank you for staying with us here at the EXchange Hotel and for your glowing and enthusiastic review! We could not be happier knowing that your experience with us was both memorable and enjoyable. We look forward to another opportunity to be able to welcome you back to our hotel. Warm regards, Glenn Eleiter Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Keith5908 wrote a review Feb 19
1 contribution
I had a last-minute trip to plan to Vancouver and I considered highly rated hotels in a favorable area in downtown and arrived at EXchange. I couldn't have dreamt of a better hotel experience on such short notice! Very easy parking (as I came from Seattle), exquisite rooms and lobbies, incredibly friendly and helpful staff, perfectly located across some shopping/tim horton's/starbucks and very short walking distance to the beautiful Vancouver port. I even walked a little further to chinatown (about a 17 min walk) to experience the lunar new year celebrations and enjoy the delicious food. I would absolutely come back to the EXchange hotel!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 2 days ago
Dear Keith5908, Thank you so very much for choosing to stay with us and for sharing your experience here on Tripadvisor. It certainly sounds like you made the very most of your time in Vancouver! We are grateful for your thoughtful comments regarding our unbeatable downtown location, ease of parking, exquisite rooms and our helpful team of hospitality professionals. We all very much look forward to another opportunity to welcome you back to our hotel for another wonderful visit. Warm regards, Glenn Eleiter Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SParacha2024 wrote a review Feb 18
1 contribution
Very good location. Staff were nice and friendly. Room was clean. I was able to even check in early without any hassle. The complimentary items were useful. Overall I had a great stay, would recommend.
Read more
Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 2 days ago
Dear SParacha2024, Thank you for recently being our guest at the EXchange Hotel Vancouver and for taking a moment to review your time with us. We are absolutely delighted to know you enjoyed a great experience and appreciate your thoughtful comments and recommendation to other travelers. We are all looking forward to the next opportunity we may have to be able to warmly welcome you back to our hotel once again. Warm regards, Glenn Eleiter Regional General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tricia b wrote a review Feb 18
1 contribution
Wow! The staff at the Exchange roll out the red carpet for you! So very friendly and welcoming! Always smiling and very happy to help! The rooms are incredibly lovely and you can not beat the location and I found the rates very reasonable. I would not hesitate to recommend a stay at this amazing hotel! Next time I will try the restaurant as I was unable to this time. Top notch staff with cozy, comfortable rooms with complimentary coffee and water stocked daily!! Highly recommend ❤️
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Glenn Eleiter, General Manager at EXchange Hotel Vancouver
Responded 2 days ago
Dear triciabJ6958BL, Thank you very much for recently staying with us here at the EXchange Hotel and for taking the time to share your experience. We are thrilled to know we exceeded your expectations in so many areas and are grateful for your enthusiastic recommendation to other travelers and your kind, thoughtful comments. We look forward to the next opportunity to welcome you back to the property. Warm regards, Glenn Eleiter Reginal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$250 - C$482 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaVancouverGranville Street / Central / Downtown
NUMBER OF ROOMS
201
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EXchange Hotel Vancouver - UPDATED 2024 Prices, Reviews & Photos (British Columbia) - Tripadvisor

Frequently Asked Questions about EXchange Hotel Vancouver
Which popular attractions are close to EXchange Hotel Vancouver?
Nearby attractions include Vancouver Mysteries (0.3 km), Marine Building (0.2 km), and Bill Reid Gallery (0.3 km).
What are some of the property amenities at EXchange Hotel Vancouver?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at EXchange Hotel Vancouver?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at EXchange Hotel Vancouver?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at EXchange Hotel Vancouver?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to EXchange Hotel Vancouver?
Conveniently located restaurants include Hydra Estiatorio Mediterranean, Alouette Bistro, and Five Sails Restaurant.
Are there opportunities to exercise at EXchange Hotel Vancouver?
Yes, guests have access to a fitness centre during their stay.
Is EXchange Hotel Vancouver located near the city centre?
Yes, it is 0.5 km away from the centre of Vancouver.
Are any cleaning services offered at EXchange Hotel Vancouver?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at EXchange Hotel Vancouver?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does EXchange Hotel Vancouver offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.