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Sutton Place Hotel Vancouver

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Sutton Place Hotel Vancouver
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2,806 Reviews from our TripAdvisor Community

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Showing 2,691: English reviews
Los Angeles, California
Reviewed 4 weeks ago

They've dubbed the Sutton "Hollywood North" as so many of the guests come in to act and direct in film/TV production in Vancouver. On this basis, you might expect some "attitude" from the staff...but the exact opposite is true. Every member of the team is gracious and accommodating - even if you're not famous. You've heard the line - "what...

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Helpful?
Thank James K
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing your experience following your recent stay at The Sutton Place Hotel Vancouver. Our promise is to provide consistently courteous and efficient service, clean and well-maintained facilities and your compliments are much appreciated. We are sorry to hear that one of your party did not feel well. We can assure you that we take these...

Pickering, Canada
Reviewed 5 weeks ago

This is a very elegant hotel with great service and in a perfect location in the city. A 10 minute walk will take you to the water where you can watch seaplanes taking off and enjoy a view of the mountains. Shopping and restaurants for every budget are all very walkable from the hotel. There's an IGA grocery store right...

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Thank jlogo
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for your kind review following your recent visit to beautiful Vancouver BC. We appreciate your compliments for our associates and glad to know that you had an enjoyable stay. We value your business and hope to have the opportunity to welcome you back soon.

nanaimo B.C.
Reviewed 18 February 2017

Stayed here in Feb 2017 for just one night. This is a lovely hotel, exceptional service, excellent location right downtown Vancouver. I have stayed here before and have always been pleased with this hotel. The price is very reasonable for an excellent downtown hotel. I would not hesitate to stay here again. Wasn't fond of the 39.00 for parking (valet...

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Thank jilli36
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing to stay at The Sutton Place Hotel Vancouver again and for your kind words regarding our hotel. We are pleased to advise that some of our value-added room packages include parking and wifi. Please visit our website or contact our Reservations so we can assist you. We value your business and look forward to...

Reviewed 18 February 2017

Friendly staff, very clean hotel, and great location. When in Vancouver our family only stay's in the Sutton apartment's. Our young children love this hotel because everything is walking distance and enjoy the indoor pool and hot tub. We are never disappointment.

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Thank roop s
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, We greatly appreciate your loyal patronage of The Sutton Place Hotel Vancouver. Thank you for sharing this kind feedback following your recent stay in La Grande Residence at The Sutton Place Hotel Vancouver. It is our goal to provide personalized hospitality from the moment you step into our hotel, to ensure our guests feel comfortable in your home...

Coquitlam
Reviewed 16 February 2017

There was the annual Be Vancouver special held in conjunction with American Express where you could book a night at select Vancouver hotels and get a certain amount back via an American Express gift card. This gift card could be applied to your hotel rate. So I booked an overnight stay to coincide with BC Family Day so that my...

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Helpful?
Thank Kelly W
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, We are happy to learn that you and your daughter had an enjoyable stay. Thank you for taking the time to share your experience following your recent stay. Our associates are committed to service excellence and will make every effort to provide memorable stays for our guests. We have noted some of your constructive feedback and have reviewed...

kamloops
Reviewed 16 February 2017 via mobile

Nice Lobby, very attentive staff, well one reception person with attitude at end of stay, otherwise friendly and helpful. Rooms are dated, but clean, so cost seems heavy for what you get, wifi charge in room seems archaeological c. Main Lobby, hallways and pool area cl an, attractive.

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Thank cecannan
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing your experience following your recent stay at The Sutton Place Hotel Vancouver. We value your feedback and have reviewed with our team for training purposes. Please rest assure that we have an ongoing program to refurbish our guest rooms. We look forward to welcoming you back to The Sutton Place Hotel Vancouver soon.

A TripAdvisor Member
Level Contributor
19 reviews
3 hotel reviews
11 helpful votes
Reviewed 16 February 2017 via mobile

Our experience started upon entry. The moment we got out of the taxi we were greeted by two doormen who graciously held the door open for us. We were constantly greeted by all staff which made us feel like VIPs. The room on the 19th floor was clean and well appointed and had a great view looking south down Burrard...

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Thank A TripAdvisor Member
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for your review following your recent stay at The Sutton Place Hotel. We are pleased to note that you enjoyed your stay. We committed to service excellence, your compliments for our associates are appreciated. We look forward to welcoming you back soon.

Reviewed 15 February 2017

Is perfect location and excellent prestations. aaaathe rooms is clean and perhaps a bit dated but comfortable. The buffet breakfast a lot seclection with the staff very disponible ans smiling. Good adresse

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Thank laruelle p
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing your feedback following your recent stay at The Sutton Place Hotel Vancouver. We are glad that you enjoyed your stay. We look forward to welcoming you back in the near future.

Vancouver, Canada
Reviewed 13 February 2017

The Sutton Place has an old-world feel to it. There is no abstract art, glass desks, clean lines, etc. Instead, think heavy wood furniture, marble countertops, floral art, that kind of thing. Though the aesthetic is classic, that doesn't mean it's dated. Our room was immaculately clean, and there was no peeling wallpaper, worn upholstery or broken shower tiles. It's...

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2Thank BC-Westcoaster
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing this kind and very detailed feedback following your recent stay at The Sutton Place Hotel Vancouver. It is our goal to provide personalized hospitality from the moment you step into our hotel, to ensure you have a memorable stay. We are very pleased that you enjoyed our guest rooms and central downtown location, including...

Reviewed 13 February 2017 via mobile

Love the happy hour at the hotel bar. What a cozy place to enjoy a wine. Can't beat the 3pm start! Also the oysters & attentive bar staff. The foyer of the hotel was so beautifully decorated. It really had the Christmas spirit.

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Thank Martina W
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing your review on TripAdvisor following your stay during Christmas. We are pleased that you had a great time in the Gerald Lounge at The Boulevard Kitchen & Oyster Bar. We look forward to welcoming you back to The Sutton Place Hotel Vancouver soon.

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West End
La Grande Residence at the Sutton Place Hotel Vancouver
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Staying in West End

Neighbourhood Profile
West End
A hodgepodge of landscapes, the West End combines verdant gardens and blocky modern architecture, with Victorian bits and Edwardian bobs in between. It is a paradise for takeout food, take-away coffee, and perhaps incongruously, some of Vancouver's most languid lines of beachfront. English Bay and Sunset Beach invite swimmers, strollers, and picnic-lovers to take in dusk settling over the water, or to jog along with the sunrise, offering breathtaking views at any time of day. The West End merges together so many looks and flavors probably because it functions a hub: its the leafy pit-stop between nightlife and entertainment venues along Davie Street, and the shopping paradise that is Robson Street, offering visitors beautiful parkland to rest on, and quick, easy food to re-fuel with in between ventures.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 

Additional Information about Sutton Place Hotel Vancouver

Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Price Range: $237 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel
Hotel Style:
#8 Spa Hotel in Vancouver
#18 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
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Questions & Answers

Here's what travellers have asked, with answers from Sutton Place Hotel Vancouver staff and other travellers.
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Questions? Get answers from Sutton Place Hotel Vancouver staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fitness center and pool - very good!”
 of 5 bubbles Bliss62, 8 Mar 2017 | Read review
“Had a room that faced Burrard right above the front entrance. It was quiet but offered good people-watching from above!”
 of 5 bubbles patsychom, 1 Mar 2017 | Read review
“We loved our city view overlooking the front of the hotel - lovely lights at night.”
 of 5 bubbles 48sarac48, 25 Feb 2017 | Read review
“Ask for a higher floor if you'd like to see the harbor.”
 of 5 bubbles 202JamesK, 21 Feb 2017 | Read review
“all rooms are excellent. If you want space, book into the suites side of the hotel. They have separate 1 or 2 bedrooms and full kitchens.”
 of 5 bubbles S96XIleem, 7 Feb 2017 | Read review
5 of 5