Great location, great staff (Alyson, Tina & Nico) and very comfortable! Clean hotel and awesome rooms with great coffee! The adjacent restaurant has excellent food and staff, as well. Jimmy and Dana were awesome! The park is right across the street and there are plenty of options for shopping and dining within walking distance. I will definitely stay here again. Fantastic hotel for the price!
My 82-year-old father stayed at this hotel with very limited knowledge of English. I was worried that it will be a problem but turned out staff went out of their way to accommodate my dad and were very helpful. Unfortunately, I don't know the names of the Front Desk staff but they were all amazing. THANK YOU very much for looking after my Dad. He will definitely return.
We are there for 4 for nights We got there early they offer to hold our bag for us The front lobby is nice remodelled You need key card to use elevator That is nice feel more safe The always seem nice remodelled the room are very nice view on top floor The room very nice remodelled The bathroom nice The shower very nice They have no bathroom tub in bathroom that was good for me They have good water pressure The are very sings in bathroom The room are good size Our room had balcony was no chair we had just stand on balcony Our room was across from ice machine Was no really noise We had good sleep very quite except that was last night they for one night You should make balcony door double paint or triple paint door that probably keep out noise more from outside They have no free breakfast and they no free parking and they have no pool and they have no hot tub This hotel is very near Stanley Park and star bucks coffee The breakfast was eggs and beacon and toast was 12.50 not including coffee We had breakfast 2 days in restaurants but on Second day breakfast was very slow and service was very slow and one evening we had cheese cake and bar the was Service was amazing The front desk was friendly. The front desk staff was not knowledgable about Area The very comfortable bed and pillows This best western is good…
We came to Vancouver for a celebration of life that was delayed 2years due to Covid! It was held in this same hotel and I must say we were all treated with the outmost respect! Service was above and beyond! Thank you BW Sands! I have had the pleasure of dealing with this hotel for over 40 years and have always been happy,
The only real gripe I would have with the hotel is there is no breakfast included in the room price. Other than that this is a great hotel in a fantastic location in Vancouver - basically within walking distance of English Bay and thus Stanley Park. The hotel room we had for 4 adults and a 15 year old was spacious and comfortable - it was our first (and only) night in Vancouver after a long flight from the UK and it was great that the room had plenty of space. My son slept on the sofa-bed and said this was comfortable Going back to the breakfast we had breakfast in the hotel in the morning and whilst we had to pay for it the food was excellent and the service fantastic. Overall we really enjoyed our very brief stay at this hotel and would recommend to other travellers.
Every time we come to Vancouver, this is where we stay. The staff are super friendly, the rooms are spotless, the view of English Bay is amazing and everything is within walking distance. I would highly recommend this hotel if you are looking to be close to the ocean and seawall.
The location was perfect. We were a few footsteps away from beach and several restaurants. The Sands provided an amazing view from balcony and was a walk away from all the point of interested and nicest restaurant in Vancouver. However because of the location it is really noisy at night time and morning.
not good, water was cold, staff did not make beds, the sleeps basically screwed up my neck, you can hear noise at night from outside, and the bill was paid at the end of my stay with a tonne of additional fees on the top which made my stay very expensive. Price wise I would have been better off at a Marriot.
We had a great stay minus a few things: the shower water was cold the whole time. We reached out on our second morning of experiencing cold water to see if maintenance could turn up the water heat, but nothing seemed to change. And we experienced cold water again the next morning, and too cold to shower our last morning there. In addition the room across from ours seemed to have been under construction or maybe a maintenance room, where we could hear workers as early as 6:30am-7am starting work and talking extremely loud which woke us up for two mornings in a row - and I’ll add it was both Saturday and Sunday mornings. I’ve stayed here before an had an excellent experience, but it seemed to have fallen short this time. When we made note of these things at checkout we were simply offered a breakfast voucher. Granted it was something, just wish something else could have been done to compensate for those inconveniences. …
In short, power to half our room was out. Food in the mini fridge had to be thrown out. We called the front desk for support and were told over and over that they were resetting breakers. On approx the 4th call to the front desk I was put on hold. After 12 min I had my partner go down to the front desk to investigate while I remained on hold. The front desk personnel had me on hold while he was on a personnel cell phone call. After spoken with by my partner about respect, we were upgraded to a new room. The room was nice, but the interaction left a bad taste and was not as enjoyable afterwards. Showers were cold our entire stay. Many other guests told us they were experiencing the same issues with no support.