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Stayed here recently with my family and honestly it wasn't the greatest experience. There is a difference between being a reasonable budget motel & things that could be easily replaced and make your stay a little easier.
When we arrived the toilet in our room...More
2 Thank anothertraveller95
Management response:Responded 5 August 2017
Thank you so much for voicing out and taking time to give us this review, we are extremely alarmed about the unusual situation that you encountered during your stay and we apologize for any inconvenience caused.
We are a small and very busy...More
Arrived for one night after a long flight from the UK, within minutes we had regretted our choice in staying here. The rooms have no carpet underneath the bed, with the concrete showing, no AC, smells awful, clearly no maintenance to the hotel as wallpaper...More
Built in the 60's and looks exactly the same, but never renovated. Paint and wallpaper peeling off the walls. The smell of humidity throughout the building made me wonder if my health was at risk. The decor and furnishings are vintage. The bath faucets leaked....More
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Good quality service is my main attraction for my hotel accommodation no matter how old or new or how many stars as long as your guest treated well then that would end up a good feedback. All front liner in this establishment are absolutely more...More
I recently was ousted from my rental due to landlord harassment and went back to the Cassandra Hotel. The staff was excellent in accommodating me on short notice with no reservation. The hotel was helpful with small problems like key cards and me forgetting to...More
Response from Joejoe1023 | Reviewed this property |
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this... More
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this hotel and i need to sleep right away so i have no choice but to accept it.
When i already check out my room and i ask again the front desk about it and they said that it will be refunded to my account soon. But guess what it is almost 5 months now and i still do not have my money back to my account. So i have been contacted this manager Lanie since i got her number and she told me that the money was refunded to my account already during my check out. But non of there refund appear on my bank statement. The next response she said that she want me to contact my bank and it is still the same. And again she have another reason she want a waiver from my bank. Another reason from her is she want my bank account and i think shes talking about my savings account? This is crazy!
Logically if they have transacted my refund to my account then they need to show there hard copy confirmation or email and should be forwarded to my email so i can show it to my bank so my bank can acknowledge there transaction and return my money back.