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The entire hotel is gross! The carpets are black and old, the walls are marked and the whole place smells gross! They took 200$ from my credit card for a deposit on a room where the tv costs at most 30$ and I still have...More
This lodging is in a decent place to use public transportation - to and from the airport and Canada Place. We booked this very last minute and was okay. However - check in is NOT until 4:00 P.M ( apparently there is a fee if...More
This hotel was smelly, with stained carpets (which did not extend to under the bed) moldy shower curtains, stained towels, all around gross!! There was also some large-ish bug in our bathroom. The shower was essentially a garden hose and the water temperature was difficult...More
This hotel sounded decent in its description but it was an awful experience for us from check in to check out. Though the staff and supervisor were nice and did in the end make right some of our experience, overall I would highly advise not...More
Location is nice, quiet and plenty of fresh air. Easy access to shops, train station and variety of eating places. Three floors of rooms which are about 50. My room is located on first floor which does not have microwave and small refrigerator. Carpet is...More
Response from Joejoe1023 | Reviewed this property |
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this... More
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this hotel and i need to sleep right away so i have no choice but to accept it.
When i already check out my room and i ask again the front desk about it and they said that it will be refunded to my account soon. But guess what it is almost 5 months now and i still do not have my money back to my account. So i have been contacted this manager Lanie since i got her number and she told me that the money was refunded to my account already during my check out. But non of there refund appear on my bank statement. The next response she said that she want me to contact my bank and it is still the same. And again she have another reason she want a waiver from my bank. Another reason from her is she want my bank account and i think shes talking about my savings account? This is crazy!
Logically if they have transacted my refund to my account then they need to show there hard copy confirmation or email and should be forwarded to my email so i can show it to my bank so my bank can acknowledge there transaction and return my money back.