Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Vancouver Marriott Pinnacle Downtown Hotel welcomes you to British Columbia with style, substance, and award-winning hospitality. Ideally located in Coal Harbour in downtown Vancouver, we're moments away from the Vancouver Seawall, Stanley Park, and shopping on Robson Street. Elsewhere at the hotel, sample international cuisine for breakfast, lunch, and dinner at Showcase Restaurant and Bar, or enjoy the indoor pool and hot tub. Are you interested in exploring Vancouver? Our hotel places the city at your fingertips.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Vancouver Marriott Pinnacle Downtown Hotel comes highly recommended for its cleanliness, with guests frequently commending the pristine conditions and newly remodeled bathrooms. While most guests enjoy the friendly and professional service, there have been isolated reports of less-than-stellar staff interactions. The hotel's prime location is often celebrated, situated close to the waterfront and downtown attractions, offering both convenience and picturesque views.
Despite the praise for spacious rooms, some guests suggest a refresh to the decor is needed. While the hotel is considered a good value by many, additional fees have been a point of contention for some.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Pricey
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
I was attending the Vancouver Fan Expo as an artist and the Marriott Pinnacle was one of the hotels with a special rate for exhibitors. I was happy as a Silver Elite member to be staying at the Marriott. It's close to everything I would want, within walking distance. They had a nice bellman at the door to greet me, check in (in person which is what I prefer) was quick, friendly and easy. I had a nice room half way up the hotel. The rooms are nice. The hotel is round and therefore, the windows reflected the round shape of the room with huge glass from one side to the other letting in lots of light. The bed was great, the pillows were unusually shaped (long and round) but were very comfortable. The bathroom was spacious and had a shower and separate bathtub (I am not a fan of showering in a bath tub, always afraid I might slip) and I appreciated that. Climate control was easy to operate in the room, but when the heat had to come on the fan was so loud it sometimes woke me up. It's a great note. I'll happily stay here again...but the fan for the climate control is monstrously loud.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently stayed at the Marriott Pinnacle while in Vancouver for a large conference. I had stayed at this property before but not for many years. I had enjoyed it previously and it did not disappoint.
This hotel was once the star of the Delta chain and has aged a bit under the Marriott banner. The location remains superb with a short two block walk to the waterfront, cruise ship terminal and convention centre. You are also a 3 or 4 block walk from Robson Street and have many high quality restaurant options within a short walk. The rooms are clean and very comfortable. The lobby area is open and lively with a very good restaurant and lounge.
What continues to stand out is the service and willingness to “go the extra mile” but their employees. The day I checked it, Vancouver was a frantic place with 4 cruise ships in the city and three more coming in the next day. As well, 3000 people were arriving for a conference. I had an event starting mid afternoon and my room was not available, which was quite understandable with the girls likely turning over close to 100%. However Paulo at Guest Services identified that I needed to change and freshen up and provided access to the Health Club so I could I do so and personally ensure my luggage was stored and looked after.
My second shout out goes to Kyle at the Concierge desk. Due to some change in our plans, I had a very daunting request to see if he could find a place for a group of 20 to have dinner - that same night!! Remember how busy I said the city was?? He took the task in stride, asked a few questions and kept me up to date as he scouted locations that would take on such a group. And he was successful in finding us an amazing place for a group dinner which turned out to be a highlight of the trip.
I wouod not hesitate to stay at the Marriott Pinnacle again. I hope that Paula and Kyle get recognized for their efforts in making my stay extremely enjoyable.
Read more
Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I love, love, love it here. It's close to everything, the water, restaurants, the chocolate store called Milk. The view is amazing from just under the top floor. The hotel staff always called me by my name. My Marriott Robe hung from a wooden hanger and it wasn't wrinkled, I noticed and appreciate these things. When food is delivered to your room it is delivered by the person you spoke to to place your order. The restaurant on the ground floor is superb and so was my server. There is a bank literally across the street if you need currency exchange. The area is beautiful and clean. There's so much to do. I did the tour bus around the various towns. Chinatown is a little sketchy and I would not recommend it.
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:August is a great time to travel to Vancouver, the weather is great, there wasn't any teenagers...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this hotel on points as a stay the night before a cruise. Our flight was cancelled mid-air due to an airplane problem so we were not able to make our reservation. Upon calling the hotel once we landed back in our home airport, we were told that we would not be refunded our points even though our flight was cancelled. They were not accommodating at all to our request and the person we spoke with was very rude. I get the hotel policy is that you cannot cancel within 24 hours of the reservation, but in most if not all cases, hotels are aware of flight cancellations and typically do not hold you to the 24 hour cancellation policy, especially since it is out of our control. If we choose to cruise out of Vancouver again (which I'm sure we will), we will be selecting a different hotel/brand.
Read more
Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This Marriott is at an Awesome location in Downtown and about a block from then seawall and Canada Place. It has a lot of good restaurants and shops in walking distance and it is easy to rent a bike nearby to ride to Stanley Park. Parking is expensive ($45/night including taxes) - so do consider that as part of their cost. The lobby is also on the smaller side and was always crowded (which didn’t bother me). I was travelling with Family and we had Platinum status; so we had a room on the 19th floor where the view looked over buildings but we could see the water from the corner. We also had access to Concierge lounge which is decent with a good view of the waterfront. The reason In took a star off was primarily due to the bathroom and toileteries. The room is on the smaller side but what one can expect in downtown. The bathroom is clean but dated with no place to even hang a hand towel. The shower stall was quite small primarily because it was separated from the bath tub. They provided a small soap and a tiny body lotion; showever has gel/shampoo/conditioner dispenser. However, this was quite stingy and didn’t even smell good. Breakfast at restaurant was good though expensive. Overall, an excellent location, a good though slightly dated hotel but the bathroom and amenities need an upgrade!
Read more
Date of stay: July 2022Trip type: Travelled with family
Room Tip:$45/night parking including taxes; awesome location.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at Vancouver Marriott Pinnacle Downtown Hotel
Responded Jul 4, 2022
Thank you for the detailed review! We're glad to hear you enjoyed our location as we truly are in the heart of Coal Harbour and within walking distance to many of Vancouver's great attractions. We have noted your suggestions regarding our bathroom amenities and have shared this with our leadership team. We hope to welcome you again with your family in the near future!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I spent 2 nights here in late September, 2024, prior to a cruise. We wanted something relatively near to the cruise port, but the actual hotel that's at the port (Pan Pacific?) was over $800 per night, which is insane. However, I'll state that all hotels in downtown Vancouver are crazy expensive, and this Marriott property was no exception at about $350 per night (although compared to others in the area, it was a "bargain"!!!). The location is pretty decent, being a reasonable walk to many things downtown, including being just two blocks from the waterfront. It's about a 15 minute to Gas Town and maybe 10 minutes to the cruise port.
We had rented a car because during our one full day in town, we were going to explore a few different areas. The hotel does have a parking garage, and it actually works pretty well, although the spaces are quite narrow. It's pricey, but convenient.
The rooms themselves are very average. The decor is nothing special and I'd say the hotel's rooms are probably a decade or so overdue for a renovation. Little things like the lack of smart TVs and VERY few USB ports showed us how old the place is. It was comfortable and spacious enough...just nothing special. We were on a higher floor, with a "view" but honestly, the view was mostly of other tall buildings and didn't amount to much.
We did not take any meals at the hotel or spend time at the bar. It was a hopping place, I will say...always packed in the evenings.
I waffled between 3 and 4 stars for this place, but settled on 3 because the front desk service was quite indifferent. When we checked in, the young lady helping us was slow and very quiet in her speaking voice. I often had to ask her to repeat herself and she wasn't big on making eye contact. Not great customer service. A couple of other times during our stay, we needed to ask quick questions, and the folks at the desk always seemed like we were bothering them. While I tried not to think of the cliche of "friendly Canadians", they didn't even live up to passably friendly. Each time, a different, youngish person. Each time, indifference. And when we checked out, not even a smile or "hope you enjoyed your stay." Just took our key cards and said "we'll email your receipt." Sure...fine.
So, it was a mixed bag. Very average, all told. Not a horrible time, but certainly not a memorably nice hotel to stay in either.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at Vancouver Marriott Pinnacle Downtown Hotel
Responded Oct 26, 2024
Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We appreciate your insights, as they help us understand how we can improve the experience for our guests. We’re glad to hear that you found our location convenient for exploring downtown Vancouver and that our parking garage met your needs. However, we sincerely apologize that your experience with our front desk staff did not meet the high standards we strive for. Providing warm and attentive service is a priority for us, and we are disappointed to hear that we fell short during your visit. We also appreciate your comments on the room decor and amenities. Your feedback is invaluable as we consider future renovations and updates to enhance our guest experience. We hope that you enjoyed your time in Vancouver despite these concerns and that you had a wonderful cruise. Thank you again for your input, and we hope to have the opportunity to welcome you back in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Marriott Pinnacle is located conveniently downtown with excellent city views. Located 4 blocks from the waterfront and many restaurants, it’s an easy walk to most eating and shopping districts. But do be aware of your surroundings especially at night, it can get sketchy quickly. Only reason I gave it just 4 stars is because it needs an update- the bathrooms, closets, drawers, etc all need a facelift. While I know they ARE doing an update, no Concierge lounge, no room upgrades, all a little disappointing. Vouchers you can use only during limited hours was frustrating, we used maybe twenty percent of them. However, the service from the the front desk, checkin, valets, housekeeping and bartenders- everyone employee was really friendly and helpful. Daniella, Graham and Noel our great bartenders were all excellent! Oh, and try to get a room on a high floor facing the water- the view we had every morning and at sunset was absolutely spectacular no matter the weather that day!
Read more
Date of stay: December 2022Trip type: Travelled with friends
Room Tip:Pretty safe area right around the Marriott, but it can get bad very quickly. Be smart, especially...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Whenever we can we try to stay at Marriott hotels because it meets our expectations of cleanliness and usually the price is right. This hotel was well situated just blocks away from the harbourfront and not far from lots of places we wanted to walk to. Due to Covid they can't clean the rooms every day to avoid too much contact but we never had a problem with asking for extra towels, bottled water etc. We went for breakfast several times because trying to get a sit down breakfast at the places that had been recommended to us was a chore in itself since the wait times the first time we went were too much so we gave up and ended up having a delicious breakfast at our own hotel instead. We had paid for the restaurant and parking credits anyways. Self parking was easy and you could take the car out whenever you wanted without having to ask someone to get it for you. Afternoons they put out sweet cold iced tea and either homemade cookies or fruit. The restaurant and front desk staff were very friendly and helpful. Marriotts are always equipped with computers that you can use for airline check-in and that always comes in handy.
Read more
Date of stay: August 2021
Value
Cleanliness
Service
Room Tip:HIgh floor corner facing harbour. Don't mistake other "Pinnacle" hotels for this...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As a platinum elite member we got the benefits of an upgraded room and lounge access. Loved the perks.
The location is ideal for being downtown and walking distance to the waterfront and restaurants.
Our 25th floor room had a view of the waterfront and we enjoyed watching sea planes come and go.
The lounge has a nice buffet breakfast and happy hour snacks. The gym, pool, hot tub and sauna are bigger than most hotels. I suspect it’s partially due to the fact that the upper levels of the building and residential condos.
All good. I’d recommend it if you want to be in the heart of downtown waterfront.
Read more
Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First time staying at this hotel. We like the location being downtown as we have stayed across the street on a previous visit. Upon arrival, the valet gave us a receipt and walked with us to reception explaining the retrieval process when we needed our car. Check-in was smooth and quick. Our room was 2710 facing west toward the city center. The room was good sized with adequate lighting, a feature many hotel rooms lack. The King bed with duvet was very comfortable. Finding our way to the bathroom in the middle of the night was no problem as light from under the entry door was enough to show the way. Other than the sound of occasional sirens, the room was quiet. Curtains, both sheer and blackout, kept light out. We put water and a bottle of wine from a dinner at Schaughnessys at VanDusen Gardens in the small refrigerator. The bathroom was adequate with both tub and separate shower. The only negative feature with the unit was the small shower stall which required us to get out of the shower to dry off. There’s not enough room to dry oneself in the confined stall space. The thermostat worked as desired. We would return.
Read more
Date of stay: January 2023Trip type: Travelled as a couple
Room Tip:Parking is expensive ($45) but that’s true anywhere downtown.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at Vancouver Marriott Pinnacle Downtown Hotel
Responded Jan 3, 2023
Thank you for the detailed review and for choosing the Vancouver Marriott Pinnacle Downtown for your stay in Vancouver! We are delighted to hear it was a great stay. We hope to see you again soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello Caroline,
We can't wait to welcome you in September! Please visit fast-test or amani travel clinic online to book a supervised antigen test.
Please let us know if there's anything else we can assist you with!
Hello again Caroline!
Please visit fast-test or amani travel clinic online to book a supervised antigen test.
Please let us know if there's anything else we can assist you with!
Hello @shannatic,
Thank you for reaching out! Unfortunately we do not serve breakfast at the moment in the lounge but platinum bonvoy members receive a breakfast voucher upon check-in. This can be used for breakfast in our signature restaurant, Showcase Restaurant & Bar located in the lobby.
Let us know if you have any other questions!
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.