Greenbrier Hotel
1393 Robson St, Vancouver, British Columbia V6E 1C6 Canada
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About
#65 of 80 hotels in Vancouver
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Greenbrier Hotel is located in the middle the famous Robson Street in Vancouver, just steps away from great shopping and dining. All within walking distance to Stanley Park, Convention Centre, Canada Place, English Bay, and most Vancouver attractions. Friendly front desk staff are available 24 hours a day to assist you with every aspect of your trip, from planning tours, dinner reservations and any other arrangements. Most of our suites are furnished with: pillow top mattresses, kitchenette**, living room*, dining table*, sofa bed*, LCD TV with local channels, complimentary high speed WiFi and free local calls. Complimentary coffee/tea is available in the lounge, daily housekeeping and a secured underground parking***. *Subject to room type **Kitchen utensils and crockery available upon request (subject to availability). ***Available at additional cost
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Property amenities
Paid private parking on-site
Car park
Free High Speed Internet (WiFi)
Vending machine
Baggage storage
Newspaper
24-hour front desk
Self-serve laundry
Wifi
Non-smoking hotel
Room features
Housekeeping
Telephone
Iron
Wake-up service / alarm clock
Kitchenette
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish, Filipino, Japanese and 4 more
Location
1393 Robson St, Vancouver, British Columbia V6E 1C6 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Vancouver Intl Airport
11.1 km•
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Nanaimo Airport
59.8 km•
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Burrard
10 min•Vancouver Sky Train
Rental Cars
152 Restaurants
within 0.5 kilometers
Reviews
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Detailed Reviews
Economically, The Greenbrier was in my budget as I had an unexpected week of funeral arrangements to look after. Not only was the staff helpful with general knowledge of getting around the city, but they were well aware of my circumstances and showed a genuine care for me as their guest. The hotel is now under new management. I found the rooms and linens extremely clean, and I had a nice quiet room on the main floor close to the desk(room 108). They plan on doing more renovations to the hotel rooms in the future. Matthew and Chris were extremely cordial,and cleaning and maintenance staff very friendly. It reminded me of the old fashion service of years gone by. I, myself was in customer service as an inflight manager with Wardair many years ago. I remember how we truly cherished our customer. I got this feeling at the Greenbrier. Thaks again to all of you!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I stayed for one night this past weekend and we enjoyed ourselves. The check-in and check-out staff were friendly, the room was very spacious and clean (with a small kitchenette), and there is a light continental breakfast of bagels, muffins, toast with jam and coffee/tea. If you don't mind an older building and you're looking for a clean place to stay without paying an arm and leg, this is the place for you! We would return in the future.
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Date of stay: January 2013Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GB-GuestServices, Guest Services at Greenbrier Hotel
Responded Jan 22, 2013
Thank you for choosing the Greenbrier Hotel. It's always a pleasure helping our guests and making their stay comfortable and enjoyable. Cleaning is a priority at our hotel. We will always make sure that our rooms are ready and clean before checking our guest in. We really appreciate your review. Thank you very much and we hope to have you guys back soon. Amanda.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
it's my first visit to Vancouver, only want to select with the best downtown which is clean and convenient to walk everywhere is this compact city, doesn't want to pay a premium price.
Hotels in Vancouver are not cheap, looked into a few before hand and read the comments from the others who stayed in Greenbrier, they are right, good location and very friendly service. Clean and renovated rooms, walking distance to all major downtown attractions. Room is comfortable by what I paid for, restaurants supermarket malls convention centre airport skytrain terminal are all within walking distance. The receptionists are very friendly and gave me all the advices. This hotel is a very good choice for 1st timer to Vancouver if you don't want to pay too much and not for long stay.
Hotels in Vancouver are not cheap, looked into a few before hand and read the comments from the others who stayed in Greenbrier, they are right, good location and very friendly service. Clean and renovated rooms, walking distance to all major downtown attractions. Room is comfortable by what I paid for, restaurants supermarket malls convention centre airport skytrain terminal are all within walking distance. The receptionists are very friendly and gave me all the advices. This hotel is a very good choice for 1st timer to Vancouver if you don't want to pay too much and not for long stay.
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Date of stay: May 2013Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dingy carpets, walls, sheets. Cobwebs hanging from ceilings, air conditioner didn't work and no screens on the windows. Stuffing was coming out of couch. Just ridiculous. If I ever visit Vancouver again, I can guarantee you I won't stay at the Greenbrier. We basically paid for the convenient location. But I still don't think it should be worth $90 USD a night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greenbrier has a great location on Robson Street at a reasonable price but I wouldn't go back there again if given a choice.
When we first checked-in, the guy at the counter wouldn't give us a receipt for paying upfront cash for 3 nights stay immediately. He told us to come back for it after we've put our luggage in our room. 10 minutes later, we went back down and was told to wait another few mintues because he was busy, afterwhich we were given a unofficial looking "receipt". The reason given was that the computer had to run overnight for the receipt to be generated.
The room wasn't very clean and the sheets for the sofa bed didn't look like they've been changed. Fortunately, there were 2 queen-sized beds which at least looked like the sheets had been changed.
Another problem we had was our access cards to our rooms. Each day, on returning to the hotel in the evening, we had to get our access cards reset as we couldn't get into our room. We later found out that the cards were set for 1 night only each time, and not for our entire stay.
Some of the counter staff were terrible. the same guy who wouldn't give us our receipt was always "busy". He didn't explain to us that an official receipt with the GST breakdown would be given to us on check-out time, and he also said that there's no form for getting our GST back (another staff supplied it immediately when asked). Another staff seemed dazed from his overnight shift and didn't seem to hear that we needed a taxi booking, he only wrote it down the 2nd time we asked but didn't call the taxi company immediately as what other hotels usually do.
All in all, the only good thing about this place was it's location.
When we first checked-in, the guy at the counter wouldn't give us a receipt for paying upfront cash for 3 nights stay immediately. He told us to come back for it after we've put our luggage in our room. 10 minutes later, we went back down and was told to wait another few mintues because he was busy, afterwhich we were given a unofficial looking "receipt". The reason given was that the computer had to run overnight for the receipt to be generated.
The room wasn't very clean and the sheets for the sofa bed didn't look like they've been changed. Fortunately, there were 2 queen-sized beds which at least looked like the sheets had been changed.
Another problem we had was our access cards to our rooms. Each day, on returning to the hotel in the evening, we had to get our access cards reset as we couldn't get into our room. We later found out that the cards were set for 1 night only each time, and not for our entire stay.
Some of the counter staff were terrible. the same guy who wouldn't give us our receipt was always "busy". He didn't explain to us that an official receipt with the GST breakdown would be given to us on check-out time, and he also said that there's no form for getting our GST back (another staff supplied it immediately when asked). Another staff seemed dazed from his overnight shift and didn't seem to hear that we needed a taxi booking, he only wrote it down the 2nd time we asked but didn't call the taxi company immediately as what other hotels usually do.
All in all, the only good thing about this place was it's location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at this Hotel for 5 nights, December 29, 2014 - January 2, 2015. The hotel is good for location ONLY! Hotel is old, do not trust and rely on the pictures and advertisement. Our room had a very bad smell. Upon check in we discovered a stain on bed sheet. The room was freezing all the time. We had to wear jackets and wrap ourselves in blankets. Even though, the hotel brochure advertises the complimentary continental breakfast and evening cookies in the lounge we never seen anything like that for entire stay. The only thing we were able to get was the old coffee. It was our mistake to choose this hotel. Strongly not recommended!!!
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Date of stay: December 2014Trip type: Travelled as a couple
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me start with the good points
1. Great location
2. Some people in the staff were very helpful
3. My car's battery was drained out, helped me jump start it.
4. Good and prompt maid service
Cons:
1. Suite hotel, I did not know this.
2. Filty rooms , paid 160 a night for these rooms.
3. Got smoking even when I had specifically asked for non smoking
4. Messed up my bill, even though it was refunded later, u cant make mistakes like charging a customer twice
5. Looks like family business, no professional management.
6. No ACs
Would I stay again, no
1. Great location
2. Some people in the staff were very helpful
3. My car's battery was drained out, helped me jump start it.
4. Good and prompt maid service
Cons:
1. Suite hotel, I did not know this.
2. Filty rooms , paid 160 a night for these rooms.
3. Got smoking even when I had specifically asked for non smoking
4. Messed up my bill, even though it was refunded later, u cant make mistakes like charging a customer twice
5. Looks like family business, no professional management.
6. No ACs
Would I stay again, no
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Date of stay: August 2005
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check in was a nightmare! The staff were mediocre at best. If you want to stay here make sure you keep your expectations low otherwise you will only be disappointed. It's a cheap hotel and it reflects in the quality of the rooms as well as the staff.
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Date of stay: February 2015Trip type: Travelled solo
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GreenbrierHotel, Manager at Greenbrier Hotel
Responded Feb 25, 2015
Dear Angus, Thank you for taking the time to share your feedback regarding your recent stay at Greenbrier Hotel. As you were made aware by our front desk when you contacted us to confirm your reservation, a valid credit card is required for an incidental deposit at check-in. I apologize you felt negatively about your stay, but should you have any questions about our policies please contact us at feedback@greenbrierhotel.com Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at the Greenbrier Hotel for four nights when visiting my daughter. I made my reservation with some trepidation because a number of post 2009 reviews gave it a bad rating. However after staying at many other hotels in Vancouver over the past three years I thought I would give it a try.
I am very glad I did. First the location on Robson Street is great. There are many restaurants, grocery stores a\nd close proximity to Stanley Park. Second the hoteI was renovated after 2009. I booked an executive suite which was very spacious and quiet. The Greenbrier offers free internet and a continental breakfast. The current rate for parking is $20.00 per day. Considering all the otherVancouver hotels I have stayed at charged for internet, much more for parking and no continental breakfast, the Greenbrier is a very good value. It is not a fancy hotel with excercise facilities, a hotel restuarant or bar, but of these are accessible on Robson Street if you need them. As I mentioned by suite was similar to an apartment, probably around 650 square feet, a lot larger than your typical hotel room. The only caveat I would have is for disabled people or people who cannot climb stairs. There is no elevator, so the Greenbrier would not work for them. However I intend to stay there again on my next visit to Vancouver
I am very glad I did. First the location on Robson Street is great. There are many restaurants, grocery stores a\nd close proximity to Stanley Park. Second the hoteI was renovated after 2009. I booked an executive suite which was very spacious and quiet. The Greenbrier offers free internet and a continental breakfast. The current rate for parking is $20.00 per day. Considering all the otherVancouver hotels I have stayed at charged for internet, much more for parking and no continental breakfast, the Greenbrier is a very good value. It is not a fancy hotel with excercise facilities, a hotel restuarant or bar, but of these are accessible on Robson Street if you need them. As I mentioned by suite was similar to an apartment, probably around 650 square feet, a lot larger than your typical hotel room. The only caveat I would have is for disabled people or people who cannot climb stairs. There is no elevator, so the Greenbrier would not work for them. However I intend to stay there again on my next visit to Vancouver
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Date of stay: October 2012Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GB-GuestServices, Guest Services at Greenbrier Hotel
Responded Jan 16, 2013
We are very happy to hear from you. We are a small hotel in a great location and we have big and comfortable suites to suit our guests. We did lots of Renovation for the Olympics and since then we are trying to keep improving our hotel and always making sure to give an excellent service to our guests. We have a safe parking underneath with easy access and we charge $20 plus tax but we do offer free wireless internet and a small breakfast in the morning that is a complimentary. Our hotel also has a laundry room for our guests. As you mentioned, we don't have elevator but our helpful staff will always be happy to help our guests with their luggage and we have rooms on the street level as well that stairs will not be a problem. Thank you very much for your review. Amanda.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Greenbrier Hotel for 4 nights early May 2013. It was a very cheap option, and one of the few places we could find that would allow our 3 children to stay with us in the room.
The room and bathroom was not fancy, but it was very spacious and included basic kitchen facilities (large fridge, stove, sink, some crockery) . They don't put all the crockery, cutlery, pots etc in your room unless you ask. We did this but the stuff provided was pretty basic - and since there was a lot of cheap food options around the hotel we didn't end up cooking major meals in the room.
The basic breakfast included with the room was good. It included coffee, milk, toast (butter, jam etc), and a limited selection of croissants/bagels/muffins depending on the day and what time you got down there. This was fine though to get us going in the morning.
The hotel is only ground floor and 2 levels above - so no elevator and you need to use the stairs. Parking in the basement for $20 a night.
The girls at the front desk were very helpful and happy to provide info etc.
Good location close to lots of bike hire places - ready for a ride through Stanley Park close by, or the longer ride around to Granville Island which we did too.
Overall basic rooms, but good value for the cheap price we paid.
The room and bathroom was not fancy, but it was very spacious and included basic kitchen facilities (large fridge, stove, sink, some crockery) . They don't put all the crockery, cutlery, pots etc in your room unless you ask. We did this but the stuff provided was pretty basic - and since there was a lot of cheap food options around the hotel we didn't end up cooking major meals in the room.
The basic breakfast included with the room was good. It included coffee, milk, toast (butter, jam etc), and a limited selection of croissants/bagels/muffins depending on the day and what time you got down there. This was fine though to get us going in the morning.
The hotel is only ground floor and 2 levels above - so no elevator and you need to use the stairs. Parking in the basement for $20 a night.
The girls at the front desk were very helpful and happy to provide info etc.
Good location close to lots of bike hire places - ready for a ride through Stanley Park close by, or the longer ride around to Granville Island which we did too.
Overall basic rooms, but good value for the cheap price we paid.
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Date of stay: May 2013Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hi yes there is an underground park at hotel with a secure door
Yes, there was a fan in our room. The window was also quite large.
Dear QUEEN-inc,
Thank you for contacting Greenbrier Hotel.
We have different types of rooms: Executive Room EXC and Club Suite CLB offer 1 bed in a separate bedroom, and Superior Suite offers 2 beds in a separate bedroom. If you have any other question, please do not hesitate to contact us.
Francisco
Front Desk Agent
it is close enough to walk or take a cab or bus not sure about shuttle u could ask front desk
"Don't have suite at the front of the building unless you don't mind people on the street looking at you."Read full review
"Ask to be on one of the upper floors ( less noise) and Facing the front or back of the building - not the sides."Read full review
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ALSO KNOWN AS
greenbrier hotel vancouver
LOCATION
CanadaBritish ColumbiaVancouverWest End / Robson Street / Central
NUMBER OF ROOMS
33
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Frequently Asked Questions about Greenbrier Hotel
Which popular attractions are close to Greenbrier Hotel?
Nearby attractions include Roedde House Museum (0.2 km), Coal Harbour Marina (0.4 km), and Barclay Heritage Square (0.1 km).
What are some of the property amenities at Greenbrier Hotel?
Some of the more popular amenities offered include free wifi, self serve laundry, and baggage storage.
Which room amenities are available at Greenbrier Hotel?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Greenbrier Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Greenbrier Hotel?
Conveniently located restaurants include Cora Breakfast & Lunch, Cardero's Restaurant & Live Bait Marine Pub, and Ramen Danbo - Robson.
Which languages are spoken by the staff at Greenbrier Hotel?
The staff speaks multiple languages, including English, Spanish, Portuguese, Japanese, Vietnamese, Korean, and Filipino.
Are there any historical sites close to Greenbrier Hotel?
Many travellers enjoy visiting Yaletown (1.5 km), Engine 374 Pavilion (1.7 km), and Mountain View Cemetery (6.5 km).