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Auberge Vancouver Hotel

837 West Hastings Street, Vancouver, British Columbia V6C 1B6 Canada
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About

#30 of 79 hotels in Vancouver
Location
Cleanliness
Service
Value
Travellers' Choice
Conveniently located in the heart of downtown, just steps away from the Waterfront, Auberge Vancouver (formerly The Terminal City Club Hotel) is a luxury boutique hotel situated in a vibrant, urban environment. Surrounded by fine restaurants, unique shops and contemporary galleries, we hope to provide a truly memorable experience for the discerning leisure and business traveller alike, in an exceptional setting. A stunning view of the water, impeccable service, deluxe amenities and of course, elegant and spacious accommodations are only a few of the features that make Auberge Vancouver so exceptional. This truly unique property exudes quiet sophistication, yet it is a modern oasis. Our commitment is to ensure that you will enjoy an unforgettable stay. Come and be our guest; an unparalleled experience is waiting for you.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Squash
Table tennis
Car hire
Secured parking
Wifi
Hot bath
Indoor pool
Sauna
Complimentary Instant Coffee
Complimentary tea
Snack bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air purifier
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Housekeeping
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Electric kettle
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Bay View
Languages Spoken
English, Spanish, Arabic, Chinese and 1 more

Location

837 West Hastings Street, Vancouver, British Columbia V6C 1B6 Canada
Auberge Vancouver Hotel
4.5
824 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Auberge Vancouver Hotel is celebrated for its prime location near cruise terminals and downtown hotspots, making it a hit with guests seeking convenience. Many visitors commend the value it offers, blending reasonable rates with a desirable setting. Service is a high point, with Valeria's exceptional hospitality frequently mentioned alongside commendations for the responsive front desk and efficient luggage service. While the rooms win praise for their space and comfort, some guests suggest that cleaning could be enhanced. Amenities and the overall atmosphere, with their focus on cleanliness and comfort, also receive positive remarks.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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824Reviews27Q+A100Room tips
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Josefina A wrote a review Jan 2024
Santiago, Chile7 contributions
I went from Chile to Canada on a 2 week family trip and we stayed at The Auberge for the first 5 days. I was carrying Adderall and other meds, which I have to take everyday with no exceptions. I left the bottle in the bathroom as I take it every morning, but by the third day they were gone. Somehow, someone took my pills from my bedroom and the hotel did nothing about it. They only said they would ask around, and that's it. No explanations, help offering or at least apologize. If you carry valuables, I strongly recommend you to avoid The Auberge.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BertieChesterfield wrote a review May 2022
Chesterfield, United Kingdom11 contributions11 helpful votes
Hotel's Favourite
Stayed for 4 nights post cruise and couldn’t be more satisfied. Staff were friendly and very helpful even allowing an early check in and late checkout. Room was just what we wanted with a separate living room and nice view. Had food delivered from pub next door to our room which was good as the Auberge doesn’t have a restaurant. Great place directly across the road for breakfast and loads of nice places to eat within 5 mins walk for other meals. Bed was really comfortable and shower was good including nice shampoo, shower gel etc.
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded May 25, 2022
Dear Bertie Chesterfield, We are delighted that you chose to stay with us and that you had the opportunity to spend a few days after your cruise to relax and to do a bit of sightseeing in our beautiful city. Thank you for the very positive feedback about your experience at The Auberge as we truly appreciate it! Hope you had a pleasant journey back to the UK; if you ever return to this part of the world again, we will be at your service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helen O wrote a review Nov 2023
Perth, Australia1 contribution
Very spacious rooms and pleasant decor. Scrupulously clean and well organised. Helpful staff who were very prompt in attending to an issue with the tv. They also kept our bags safe once we had checked out. One small suggestion: why not have more tv choices apart from around 5 news channels?
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Parking is an issue if being dropped off or picked up by taxi or Uber. Thankfully the other...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Jan 10, 2024
Dear Helen O, We truly appreciate that you have taken the time to comment on your experience at The Auberge; thank you for your positive comments and we’re pleased you enjoyed your stay with us. For full tv channel access, pls do not hesitate to contact the front desk staff as they would be pleased to guide you through it. If you plan to revisit Vancouver, we are at your service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Goran A wrote a review Nov 2023
Dublin, Ireland4 contributions
Great hotel, will highly recommend. This was located close to the convention centre which was the target for our trip, and we could easily walk to restaurants in the area. I did not dine at the hotel, but the rooms were great.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Nov 9, 2023
Dear Goran A, We are happy to hear that you found The Auberge to be conveniently located and that you enjoyed your suite. On behalf of the entire Auberge team, thank you for choosing to stay with us and sharing your experience with the Trip Advisor community. Until next time, we hope you had a safe journey back to Dublin.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sonja I wrote a review Nov 2023
Wellington, New Zealand209 contributions73 helpful votes
The hotel was extremely convenient as a pre cruise stay. Central to everything and easy to walk everywhere. The staff were always helpful and having a concierge help take your luggage to the cruise port is fantastic. The room was comfortable and clean. This hotel was a great way to start a long awaited for cruise to Alaska and would happily stay here again
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Nov 9, 2023
Dear Sonjai856, It’s comments like yours that make our day; thank you so much for the lovely review; we appreciate it more than you know. On behalf of the entire Auberge team, thank you for taking the time to comment on your experience with us and we do hope you had an equally fantastic cruise to Alaska. If you are ever in Vancouver again, we are at your service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robert M wrote a review Oct 2023
Ancaster, Canada17 contributions6 helpful votes
Outstanding service, GREAT spacious rooms (looks like it might have been an apartment building prior to being changed into a hotel). Did I mention the service was outstanding? Wow! Just about every little thing was attended to. We arrived about noon and went on a walking tour of Gastown and when we got back, our bags were all in the room! The hotel is ONE BLOCK from the cruise port. If you are under 80 years of age, you could easily walk to the port. We took a taxi for $8.00 … and added a big tip because of the traffic and the great service.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: The building does not stand out! When coming from the airport, I was worried that the cab was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Nov 3, 2023
Dear Robert M, Really tickled pink that you enjoyed your suite and found that our service met your expectations; we are constantly striving to improve the level and quality of our service. We are also pleased to hear that you found our location to be convenient for both sightseeing and our very close proximity to the cruise ship terminal. On behalf of the staff, thank you for taking the time to write such a lovely review; we certainly appreciate it. Please come back and revisit us soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Poppy wrote a review Oct 2023
West Yorkshire, United Kingdom3 contributions
The room was really spacious and well designed. Nice coffee facilities and the gym and pool were nice too. Front desk staff were very friendly and helpful. The main thing letting this hotel down is the cleaning. The room was so unbelievably dusty. I was continuously sneezy/stuffy. I wore black socks everyday and the soles were thick with grey dust. When the cleaning staff came in to clean the room on the days I stayed, they only seemed to replace the towels and straighten the sheets/duvet (not even the blanket or cushions). I had noticed mess that was in the room before I arrived and it was still there when I left. It is very frustrating as, otherwise, it's a beautiful hotel. Great location too.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Nov 3, 2023
Dear GoPlaces53087434810, Thank you for taking the time to tell us about your stay at The Auberge. Your comments are important to us as we are always striving to improve our level of service. Housekeeping would be more than happy to vacuum and dust your suite; simply contact the Front Desk and they will promptly put in the request on your behalf. We apologize for any inconvenience you may have experienced during your stay. Thanks again for making us aware of the situation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GinMcNaughton wrote a review Oct 2023
Bayfield, Canada14 contributions
My husband and I always stay at the Auberge when coming to Vancouver. It's a quick walk to the cruise port, centrally located and an easy 20 minutes on the SkyTrain from the airport. Every time we're there, the staff treat us like family and it feels like coming home. A great value in the heart of Vancouver!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't worry about dinner - the Lions Pub is right behind the hotel. BEST Scotch Eggs and Rarebit...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Nov 3, 2023
Dear GinMcNaughton, Your review certainly touched our hearts. It is always a supreme pleasure to welcome back repeat guests; we appreciate that you chose to stay with us again pre/post cruise, and as you mentioned, we are equally honored that you are part of OUR family. On behalf of the staff, thank you for the glowing review that you shared with the Trip Advisor community; your Auberge family is always happy to welcome you back on your next visit to Vancouver.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joanne K wrote a review Sep 2023
Gold Coast, Australia106 contributions73 helpful votes
Great location, so close to the airport train and the cruise port (under 5 minutes walk to both). Luggage storage for those inbetween check in times. Friendly reception staff. Fantastic size rooms (we had a suite pre cruise ... just amazing and a king deluxe post cruise). Both rooms were generous in size. Coffee machine, clean linen, great views, serviced daily and comfortable beds. Highly recommend room 1106. Windows open if you would like fresh air. Free onsite gym. Close to Gastown and Downtown. Perfect stay.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Sep 27, 2023
Dear Joanne K, We are always pleased to hear when our guests have had a wonderful stay with us, and we are most grateful for the very kind review. On behalf of the entire staff, thank you very much for choosing us for your pre- and post- cruise stay. We are at your service for your next visit to Vancouver. Cheers!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Simon C wrote a review Sep 2023
Ashtead, United Kingdom780 contributions264 helpful votes
If you are going on a cruise, then this is an ideal location and ironically was the original cruise terminal before the land was infilled and the shoreline moved back 500 metres. The building is also shared with offices, with the hotel having the higher floors. Although the rooms are starting to look a little tired, there is plenty of space in the room and the views are magnificent. We enjoyed our stay and would return.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Sep 25, 2023
Dear Simon C, We are most pleased that you enjoyed the sweeping harbour views from your suite and that you have taken the time to share your experience with the Trip Advisor community. Thank you for your kind review! We hope you had an equally pleasant cruise to Alaska and a safe journey back to the UK. Please come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$224 - C$365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
terminal city hotel, terminal city vancouver
FORMERLY KNOWN AS
The Hotel at Terminal City Club
LOCATION
CanadaBritish ColumbiaVancouverCentral / Downtown
NUMBER OF ROOMS
60
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Auberge Vancouver Hotel - UPDATED 2024 Prices, Reviews & Photos (British Columbia) - Tripadvisor

Frequently Asked Questions about Auberge Vancouver Hotel
Which popular attractions are close to Auberge Vancouver Hotel?
Nearby attractions include Vancouver Mysteries (0.3 km), Marine Building (0.2 km), and Bill Reid Gallery (0.4 km).
What are some of the property amenities at Auberge Vancouver Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and a lounge.
Which room amenities are available at Auberge Vancouver Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Auberge Vancouver Hotel?
Guests can enjoy a lounge, complimentary tea, and free instant coffee during their stay.
Is parking available at Auberge Vancouver Hotel?
Yes, paid public parking nearby, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Auberge Vancouver Hotel?
Conveniently located restaurants include Hydra Estiatorio Mediterranean, Alouette Bistro, and Five Sails Restaurant.
Are there opportunities to exercise at Auberge Vancouver Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Auberge Vancouver Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Vancouver.
Are any cleaning services offered at Auberge Vancouver Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Auberge Vancouver Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Auberge Vancouver Hotel?
The staff speaks multiple languages, including English, Spanish, Chinese, Arabic, and Turkish.