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Fairmont Empress

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Traveller (2703)
Room & Suite (944)
Videos (1)
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Hotel direct offer!Experience Fairmont Moments
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#26 of 42 hotels in Victoria
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress is Victoria B.C.’s most iconic hotel. This luxury hotel offers 431 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Kids club
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Refrigerator
Flatscreen TV
Room service
Safe
Iron
Wake-up service / alarm clock
On-demand films
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French
Hotel links
Special Rate:Experience Fairmont Moments
4.0
4.0 of 5 bubbles5,361 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location with waterfront views, the Fairmont Empress captivates many travelers with its historic ambiance and luxurious touches. While the hotel's amenities, such as the exclusive Gold Lounge, earn high praise, and its cleanliness is often celebrated, some guests have reservations about the noise levels and the room decor. The service quality and value for money receive mixed reviews, with some guests finding the staff attentive, but others feeling the experience does not justify the high cost.
Location
Central
Atmosphere
Historic
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Top-notch
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5361Reviews45Q+A100Room tips
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Theresa J wrote a review Feb 2024
1 contribution
I look forward of going back to Fairmont Empress with the great memories and experience we had.Service,Room and everyone working in Empress are absolutely fantastic people.Such a welcoming feeling when we arrived,at the entrance we were greeted by our last name,they were prompt to accommodate us,the front desk receptionist is very friendly,we were greeted with a beautiful smile,polite and knowledgeable.We felt amazed when we got to our room,it looked neat,comfortable and super clean.Our overall experience is excellent.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded yesterday
We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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anita e wrote a review Aug 2022
38 contributions
+1
Hotel's Favourite
What a lovely afternoon of high tea with my daughters. The service was impeccable. We started our tea with menu boxes. They showed all the tea options with a few tea leaves for a visual. The tea warmer was a nice touch to keep the tea hot. The desserts were not too sweet and the live pianist made it that more special. We loved the replica Queens porcelain set. We loved the Empress tea which was Princess Diana's favourite. You can go to the gift shop and purchase most of the items from high tea. It is on the upper end of what high tea is charged but I would highly recommend.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded Sep 1, 2022
Thank you for your lovely and detailed feedback regarding our Tea at the Empress. It is truly a fabulous experience. Thank you very much!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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René F wrote a review Feb 2024
1 contribution
Beautiful hotel in a great location. However the service, especially at the front desk, is mixed. In a nutshell, because of my Fairmont status, I was given late check out and other upgrades. However, the day that I was to check out, I let the front desk know that I would be checking out late because I had appointments in the morning. The front desk staff said that’s not possible because they are unusually busy. To which I explained well, that is what I was promised. So your mileage may vary depending on whom you have at the front desk. My wife have noticed a deteriorating pattern at other Fairmonts, which is too bad because their properties are special.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Guide23364293160 wrote a review Feb 2024
Guelph, Canada1 contribution
The people working at the Empress gave me the sense that they really enjoy working there It was like a home away from home. It has a castle-like feel and the location on Victoria's inner harbor is spectacular. I love the traditional furniture, the high ceilings, the crisp sheets and the overall cleanliness of the property. I would highly recommend staying here; its an experience that you wont soon forget.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: If you don't want to hear the clock chimes from the government buildings, mention that at check...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded yesterday
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott M wrote a review Feb 2024
46 contributions
this was our visit to the Fairmont Empress our stay was for 5 days during that time we experienced all facilities including , dining , pool , ball room for the trade show and meetings not a complaint in any way as well you cant beat the location close to all eatery's , night life , shopping
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded yesterday
We very much appreciate your kind review after your stay at The Fairmont Empress Scott. We look forward to warmly welcoming you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anna T wrote a review Feb 2024
1 contribution
+1
All staffs are very professional and polite to me, especially Justine at front desk and Mike at door bell taking care of my luggage. Everything in hotel is very beautiful. I enjoyed the hot tub because the water in it was very good temperature and very clean. Towels in Hot tub and bedroom are both clean.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 4 days ago
We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian B wrote a review Feb 2024
1 contribution
As a long standing customer with Fairmont, I was once again impressed by staying at the The Empress hotel. Upon arrival, I was greeted by the front desk staff, whose attention to detail and genuine hospitality immediately made me feel welcome. The check-in process was seamless, with every request anticipated and catered to with utmost efficiency. The accommodations at the Empress are nothing short of exquisite. My room exuded an air of elegance, with amazing furnishings, tasteful decor, and state-of-the-art amenities that exceeded my expectations. The attention to comfort and luxury was evident in every aspect of the room, from the sumptuous bedding to the lavish bathroom adorned with premium toiletries. My one criticism was that the Body gel in the bathroom was very low and was not filled after I asked for it to be refilled. Thankfully, two bars of soap was my alternative. Beyond the accommodations and delectable cuisine, it was the exceptional service that truly sets The Empress hotel apart from other hotels in the Victoria area. The staff went above and beyond in the Gold Lounge and Q Bar to ensure that every need was met promptly and with a smile. Overall, my experience at The Empress Hotel surpassed all expectations and left an indelible impression. From the luxurious accommodations to the unparalleled service, every aspect of my stay was nothing short of perfection.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 4 days ago
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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travel4free wrote a review Feb 2024
Delta, Canada331 contributions
We loved our 2 night stay in the Fairmont Gold room during Valentine’s day. We haven’t stayed in the hotel for a number of years and all I can say is she looked great. Staff, service , rooms, bars, restaurant, and pool/ gym were great. We ate the restaurant for dinner 1 night at Q and the service / food were terrific. The highlight for us was going for drinks and hors d'oeuvres in the gold room which was HUGE. The gold room was approximately$125 more per night but includes a fab breakfast , snacks , non alcoholic beverages, desserts and appetizers. It was worth it. Best part of the hotel was is location right in the heart of the Victoria Inner Harbour .
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Check out the old photos in the hallway to the parking garage!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 4 days ago
We are so happy to hear you had a wonderful experience at our Castle on the Coast, and enjoyed our newly renovated Fairmont Gold Lounge.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Melinda B wrote a review Feb 2024
1 contribution
Our flight arrived early and with our ALL benefits we were able to get into our room early! We received personalized touches throughout our staff. Lovely hotel with lots of history. Loved it and would stay again and again. The staff were so helpful in booking dinner reservations to activities.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Worth booking at the spa to enjoy the pools
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 4 days ago
We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff B wrote a review Feb 2024
Kennewick, Washington6 contributions
My partner and I stayed at the Fairmont Empress for a short winter getaway and had a lovely time. We enjoyed the spa, afternoon tea, and night caps at Q bar. We also enjoyed the short walk to other restaurants, shopping, and activities in Victoria. Would definitely recommend!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 4 days ago
Thank you for the great review, we are thrilled you enjoyed your stay at Fairmont Empress.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$296 - C$376 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont empress hotel victoria, fairmont hotel victoria, fairmont hotel empress, empress hotel victoria, fairmont victoria, victoria fairmont, fairmont empress hotel
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
431
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Fairmont Empress - UPDATED 2024 Prices, Reviews & Photos (Victoria, British Columbia) - Hotel - Tripadvisor

Frequently Asked Questions about Fairmont Empress
Which popular attractions are close to Fairmont Empress?
Nearby attractions include Axe and Grind (0.2 km), Russell Books (0.4 km), and Inner Harbour (0.09 km).
What are some of the property amenities at Fairmont Empress?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Empress?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Empress?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Empress?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Fairmont Empress?
Conveniently located restaurants include Legislative Dining Room, Finn's, and Fishhook.
Are there opportunities to exercise at Fairmont Empress?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Fairmont Empress have airport transportation?
Yes, Fairmont Empress offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Empress?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Empress?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Empress offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.