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721 Government Street, Victoria, British Columbia V8W 1W5 Canada
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Traveller (2440)
Room & Suite (954)
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About

#25 of 45 hotels in Victoria
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Kids club
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
On-demand films
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Chinese
Hotel links
Special Rate:Take Your Vacation Beyond Limits - Save up to 20%
5144Reviews44Q+A100Room tips
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Robyn wrote a review Nov. 2022
Victoria, Canada12 contributions4 helpful votes
On arrival, my booking could not be found. I was told it eventually was found that because I booked on a 'third party site'- the Accor booking site- it had not 'pushed through' the booking onto their system. I had also pre-ordered a charcuterie platter for the room which was not there. I had to make several enquiries to arrange this after the fact. The hotel did send a complimentary bottle of proseco, for which I was grateful, I was just very underwhelmed by the service and lack of co-ordination between the booking and arrival. One pays a premium to stay there, and I arrived at 6pm leaving early in the morning- I only had a few hours to enjoy my time there and can't say I did much.
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Date of stay: November 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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anita e wrote a review Aug. 2022
34 contributions
+1
Hotel's Favourite
What a lovely afternoon of high tea with my daughters. The service was impeccable. We started our tea with menu boxes. They showed all the tea options with a few tea leaves for a visual. The tea warmer was a nice touch to keep the tea hot. The desserts were not too sweet and the live pianist made it that more special. We loved the replica Queens porcelain set. We loved the Empress tea which was Princess Diana's favourite. You can go to the gift shop and purchase most of the items from high tea. It is on the upper end of what high tea is charged but I would highly recommend.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded Sep. 1, 2022
Thank you for your lovely and detailed feedback regarding our Tea at the Empress. It is truly a fabulous experience. Thank you very much!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yawannafanta wrote a review Nov. 2022
15 contributions3 helpful votes
I would give 5 stars but my feelings are still hurt that we planned our trip for tea time and just before arriving it was cancelled. Also wasn’t put in the room I reserved. But the hotel is beautiful and the service excellent. Maid service is perfect!
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Definitely try out room service for breakfast, delicious and on time! Top notch service! Lovely...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria S wrote a review Nov. 2022
2 contributions1 helpful vote
The hotel is stunning. Everyone on staff is delightful. From check-in to the merchants, to the wait staff and the housekeeping staff. Everyone was extremely friendly and kind. The location and the views of the harbour can not be matched. There are also a great many wonderful options for places to eat close by.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 2 weeks ago
Thank you for the wonderful feedback and kind comments. We look forward to the opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HeyNow-Hank wrote a review Nov. 2022
Coquitlam, Canada196 contributions323 helpful votes
Fairmont hotels in Canada have undergone a WONDERFUL renaissance in the last few years. The Empress in Victoria continues that trend. The Fairmont hotels have ALWAYS looked spectacular from the outside. Well, my wife, daughter, and I can confirm that The Empress is also SPECTACULAR on the INSIDE! Check-in, common areas, and most importantly, our room had been renovated to first-class 21st century standards, while still retaining the historical essence AND excellence of this palace that first graced the Inner Harbour in 1908. They've kept (and improved) on all of the good, while carefully restoring any areas that needed refreshing. Our room was properly wired for all the necessary computers and smartphones of this generation, and the bathroom was fully modernized, while still keeping the sophisticated high-ceilinged glory from the golden age of hotels. Of course, the Fairmont service was, as usual, beyond reproach. You feel like royalty staying here, which is only appropriate, as Kings and Queens have graced the palacial lodgings here over the years. They have great off-season corporate rates here, as well. Mine was C$169. The Empress is a tourist attraction in itself. Do yourself a favour and stay, if at all possible.
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Date of stay: November 2022
Value
Location
Service
Room Tip: This is NOT cookie-cutter lodging. There will be several different sizes & shapes to rooms that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 2 weeks ago
Thank you very much for the lovely comments and feedback. We too are very proud of the history and heritage of our iconic property. Please come back soon and enjoy some royal treatment.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Helen C wrote a review Nov. 2022
Calgary, Canada8 contributions2 helpful votes
Lovely location in Victoria harbourfront that comes with a high price. Reception staff are very friendly and helpful. We did have a few housekeeping issues which were resolved to our satisfaction. Given the cost of stay we feel that parking for hotel guests in the underground parking lot should be included.
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Date of stay: November 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 2 weeks ago
Thank you for taking the time to send your comments. We value all that our guests have to say so that we can strive to improve. Your feedback shall be shared for internal follow up. We do hope we have the opportunity to welcome you back again sometime.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gayatre M wrote a review Nov. 2022
2 contributions1 helpful vote
I stayed at the Farimont Empress during a nursing conference as it was the venue for the event. My family also came along with me on the trip and we were given two rooms right beside each other. The room was wonderful and extremely spacious and comfortable. The bathroom was slightly small, but good. The sink counter tops were low and the hole in the sink to prevent the sink for overflow was not clean and disgusting to look at whenever I bent down to spit or wash my face in the sink. I ended up using a face cloth to cover it so it wouldn't make me sick to my stomach. The breakfast options in the restaurant were the among the best food offered. The high tea experience was amazing with some amazing teas, some of which I purchased in the tea shop to bring home. However, lunch and dinner options in the hotel restaurants were not so great and did not offer a wide range of options. It would have been nice if the range could be expanded if catered to different tastes. For example...who eats rabbit? Other than that, we had no other complaints. The hotel is beautiful and our stay was lovely. The conference venue was amazing and I was very impressed with our stay.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 2 weeks ago
Thank you for taking the time to provide your valued feedback. We are pleased that you and your family had a lovely stay. Our apologies for the state of the sink. Your comments have been followed up. We are happy that you enjoyed your tea experience. Truly one of the best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cindyr wrote a review Nov. 2022
2 contributions
What a beautiful hotel, in a beautiful city. The location is amazing. We had a harbor view deluxe room and it was very well appointed. The afternoon tea was delicious and felt very special. The spa was fantastic. My critiques are minimal-we were on the 7th floor. I would have liked a seatie or small couch to watch TV from as watching from the bed was uncomfortable. The room service, although lovely, was just too expensive.
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Date of stay: October 2022
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: Harbour view is worth it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 2 weeks ago
It is lovely to read that you enjoyed your stay at our Castle on the Coast! I will pass along your feedback to our Rooms Director regarding a chair to sit in while enjoying watching TV. We look forward to the opportunity to welcome you back again sometime soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Theonlybluethunder wrote a review Nov. 2022
Ottawa, Canada24 contributions7 helpful votes
The most comfortable beds and the staff really makes you feel like royalty. Highly recommend. Very luxurious hotel in a great location. Easy check in and check out process . It was also very convenient staying here with the conference I was attending happening at the adjoining conference Center.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 3 weeks ago
Thank you for the great feedback. It is really wonderful to have the conference centre adjoining for our guests. Our location is really second to none for being able to walk to so many different venues. We look forward to your return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine B wrote a review Nov. 2022
1 contribution
Great time in general in Victoria, but hotel, staff and food were excellent! Would recommend, there is also a nice pool, gym and sauna. Very clean and staff very courteous, professional and helpful. Enjoy your stay!
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Date of stay: October 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 4 weeks ago
We appreciate your lovely feedback and are very happy you had an enjoyable the pool, gym and sauna.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$234 - US$313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont empress hotel victoria, fairmont hotel victoria, fairmont hotel empress, empress hotel victoria, fairmont victoria, victoria fairmont, fairmont empress hotel
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
464
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Fairmont Empress - UPDATED 2022 Prices, Reviews & Photos (Victoria, British Columbia) - Hotel - Tripadvisor

Frequently Asked Questions about Fairmont Empress
Which popular attractions are close to Fairmont Empress?
Nearby attractions include Axe and Grind (0.2 km), Russell Books (0.4 km), and Inner Harbour (0.09 km).
What are some of the property amenities at Fairmont Empress?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Empress?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Empress?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Empress?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Fairmont Empress?
Conveniently located restaurants include Legislative Dining Room, Finn's, and Fishhook.
Are there opportunities to exercise at Fairmont Empress?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Fairmont Empress have airport transportation?
Yes, Fairmont Empress offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Empress?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Empress?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Empress offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.