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Fairmont Empress

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721 Government Street, Victoria, British Columbia V8W 1W5 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$358
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Free cancellation until 21-09-29
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US$357
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Free cancellation until 21-09-29
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US$353
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Traveller (2296)
Room & Suite (752)
Dining (228)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#24 of 45 hotels in Victoria
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Paid public parking on-site
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast in the room
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Concierge
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
On-demand films
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French
4891Reviews42Q+A100Room tips
Traveller rating
  • 2,662
  • 1,240
  • 568
  • 275
  • 147
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Popular mentions
Karina M wrote a review Yesterday
1 contribution
The Empress is a dream come true. Amazing staff, delicious food, perfect drinks! The gym and pool were well maintained. The location is walking distance to many great Victoria attractions. This is a great place for couples and families.
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Date of stay: July 2021
Value
Service
Sleep Quality
Helpful
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Response from General Manager Fairmont Empress, General Manager at Fairmont Empress
Responded yesterday
We are very pleased that you had an enjoyable stay with us and look forward to your next visit! Kind regards, Dan McGowan General Manager
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TLC wrote a review Jul. 2021
2 contributions1 helpful vote
The Empress Hotel was able to find us a room, with short notice (family emergency). All the staff were so helpful, friendly and very accommodating during our stay. Thank you! Check in and check out was great! Housekeeping was efficient. Room was clean and beds were comfortable. The restaurant team were very helpful and accommodating. Food was delicious and well prepared and presented. Excellent stay, considering our circumstances.
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Date of stay: July 2021
Rooms
Cleanliness
Service
Helpful
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Response from General Manager Fairmont Empress, General Manager at Fairmont Empress
Responded yesterday
Thank you for taking the time to provide your feedback. We look forward to the opportunity to serve you again soon. Kind regards, Dan McGowan General Manager
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David C wrote a review Jul. 2021
1 contribution
A lovely room upgrade and the privilege of the Gold floor balcony made our 2 days at the Empress a highlight of my family's summer road trip to Vancouver Island. I would like to acknowledge Doug Chant for going above and beyond to take care of us. Thank you!
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Date of stay: July 2021
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Response from General Manager Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
Thank you kindly for the lovely feedback. I will ensure your comments are shared. We look forward to your next visit with us. Kind regards, Dan McGowan General Manager
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JSCalgary wrote a review Jul. 2021
2 contributions2 helpful votes
+1
Our family stayed in a one bedroom suite. It was so spacious with gorgeous harbour views. We loved borrowing bikes to ride around harbour and Beacon Hill. Kids had fun in the pool. It’s a beautiful location and property. The only negative was the walls seemed a bit thin so could hear neighbors and street noise.
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Date of stay: July 2021Trip type: Travelled with family
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Response from General Manager Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
Thank you for the lovely feedback regarding your stay. We love our location being so close to so many beautiful venues in our city. Kind regards, Dan McGowan General Manager
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nagesan wrote a review Jul. 2021
Toronto, Canada38 contributions10 helpful votes
+1
Great location we had a great room with a view of the Harbour. When you visit try the high tea service was excellent. Everything was way and beyond expectations. Breakfast was great. Visit bar the bartenders are very good. Walk around the hotel great pictures and a lot of History. Visit the shops in the hotel great deals.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from General Manager Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
Thank you for the lovely feedback. It is wonderful to read that you were able to enjoy many areas within the hotel.
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PRICE RANGE
US$237 - US$477 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont empress hotel victoria, fairmont hotel victoria, fairmont hotel empress, empress hotel victoria, fairmont victoria, victoria fairmont, fairmont empress hotel
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
464
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Frequently Asked Questions about Fairmont Empress
Which popular attractions are close to Fairmont Empress?
Nearby attractions include Axe and Grind (0.2 km), Russell Books (0.4 km), and Inner Harbour (0.09 km).
What are some of the property amenities at Fairmont Empress?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Empress?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Empress?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Fairmont Empress?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Fairmont Empress?
Conveniently located restaurants include Legislative Dining Room, Ithaka Greek Restaurant, and Fishhook.
Are there opportunities to exercise at Fairmont Empress?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Fairmont Empress have an airport shuttle?
Yes, Fairmont Empress offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Empress?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Empress?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Empress offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.