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The Fairmont Empress

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#20 of 53 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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3,385 Reviews from our TripAdvisor Community

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Showing 3,192: English reviews
Ottawa, Canada
Reviewed 5 days ago NEW

We stayed 2 nights, with me sick the whole time. The staff really took excellent care of us, dropping off Gatorade to our room, and insisting on me staying late on the checkout day so I could get some extra sleep before my flight. The restaurant was a great pleasure -- food, service, atmosphere, architecture. It's our go-to hotel in...

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Helpful?
Thank John B
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear John, Thank you for your review regarding your recent stay with us. I am sorry to hear that you were not feeling well however I am pleased to read that our staff ensured your comfort. We sincerely hope we will welcome you back again when you are feeling better. Kind regards, Indu Brar General Manager

Vancouver Coast and Mountains, Canada
Reviewed 1 week ago

One of the worst experiences I've ever had. Really really poor service. I've had better service and food from a Denny's restaurant. Waited 3 hours for our main course and when it came out was stone cold. Our table was neglected for most of the evening leaving dirty plates etc. For $210.00 plus taxes and gratuity per person was a...

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Helpful?
Thank A M
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for providing your feedback. I apologize that your experience was definitely not what it should have been or what we strive to provide to all of our guests. I have forwarded this feedback to our Director of Food & Beverage for follow up with his team. Once again our apologies. I do hope we will be able to...

Edmonton, Canada
Reviewed 1 week ago via mobile

We stayed at the Empress over the holidays, and were upgraded to a one bedroom suite as FPC members. The room was recently renovated, and was spacious and modern. The windows appeared to be original, which was a neat blast to the past. However, the first evening it was extremely windy and the window in our living room had a...

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Helpful?
Thank travissippel
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for taking the time to post your feedback regarding your recent stay. I am pleased that you enjoyed the one bedroom suite. I have alerted Engineering to the draft coming through the window that you mentioned in your comments. Our renovations are moving along very well and we are very excited that all will be complete in June...

Reviewed 1 week ago via mobile

We arrived at the fairmont emperess hotel and were greeted by friendly staff at check in. The rooms were beautifully clean and were recently renovated leaving us with a good nights sleep. The ballrooms we dined in were lovely and i would definitly recommend staying here.

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Helpful?
Thank Phillip W
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Philip for your wonderful comments. I am so pleased to read that you enjoyed your stay with us, as well as our beautiful renovations. We look forward to seeing you again. Kind regards, Indu Brar, General Manager

Portland, Oregon
Reviewed 1 week ago via mobile

We came with friends for the NY eve dinner (not buffett) and we're terribly disappointed. The wsit tmes were ridiculous ! food was mediocre and cold when it arrived. My dinner was inedible due to it being cold and i sent it back ! the wait staff were nice enough however in the 3.5 hours we were there little to...

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Helpful?
Thank Londina2
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am very sorry to read that your New Years Dinner was a disappointment and I have forwarded your comments about your meal being cold, as well as the lack of cleaning your table to our Director of Food & Beverage for follow up with his team. We strive to provide the best service possible to all of our guests...

BC
Reviewed 2 weeks ago via mobile

Beautiful hotel and the service was incredible. Highly recommend this hotel. Very close to the IMAX theatre and the Royal Museum. The view from our room looking over the harbour was amazing abd beautiful.

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Helpful?
Thank Trac M
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am so pleased to read that you enjoyed your room and stay with us. The views of the harbor are incredible. The Royal BC Museum is a must with its wonderful new exhibit. We hope to see you again. Kind regards, Indu Brar General Manager

Victoria, Canada
Reviewed 2 weeks ago

A wonderful 'staycation' for New Year's with an excellent view of the harbour and the fireworks. Add champagne and cake to the celebrations and it doesn't get much better than this. There have been extensive hotel renos and it's beautiful, especially the Gold Floor lounge. Same with the rooms, though our suite was slightly cramped as they've made one room...

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Helpful?
Thank Anita M
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Anita for posting your review. I am pleased to see that you enjoyed your "staycation" with us for New Years Eve! I will ensure our Executive Housekeeper is alerted to your comment regarding the bath mat. We look forward to seeing you again for Symphony Splash! Kind regards, Indu Brar General Manager

Zurich, Switzerland
Reviewed 2 weeks ago

The building is beautiful, the service good in general. However, the breakfast menu is limited and overpriced, and the rooms have seen better days. Albeit being delicious and an absolute treat, the afternoon tea is absurdly overpriced too, although it is extremely popular among tourists and the locals alike.

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Helpful?
Thank PallasCat
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for your feedback which we value from our guests. I will certainly pass along your comments to our Food & Beverage Director. I do hope we will welcome you back again. Kind regards, Indu Brar General Manager

Burlington, Canada
Reviewed 2 weeks ago

Went to the restraunt located in the hotel down from the Famous Tea Room. Beautiful ombience with friendly staff. I had the Clam Chowder with a smoked King Salmon. Best Clam Chowder so far in Victoria.

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Helpful?
Thank Bob W
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Bob for your great comments about the Clam Chowder. I will be sure to let your Culinary team know about your feedback. I hope we see you again soon! Kind regards, Indu Brar General Manager

Calgary, Canada
Reviewed 2 weeks ago

We went there on New Year's Eve 2017 where we were meet by two security guards who told us that we were not welcome in the hotel. Since the new owners have taken over they have made it clear that the residents of Victoria are no longer welcome.

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Helpful?
Thank Janet D
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Janet for your review and Happy New Year! I apologize that you were of impression that visitors to our hotel we no longer welcome. We welcome all visitors. The hotel was open to guests only, and people with dining reservations on New Years Eve due to the large number of people in the downtown area. We were still...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $209 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can't add any thing that they could make better!”
 of 5 bubbles donwatl, 4 Dec 2016 | Read review
“On Fairmont Gold there's no need for a Harbour View, since the Lounge provides an exceptional view both from inside and on the Terrace.”
 of 5 bubbles jamesgP7452RM, 26 Nov 2016 | Read review
“Harbour view if possible but it is more expensive”
 of 5 bubbles needles4ewe, 21 Nov 2016 | Read review
“We had a large corner room in the renovated side with views of the harbor on the concierge level. It was perfect!”
 of 5 bubbles WarmweatherHeather, 20 Nov 2016 | Read review
“The best views face the harbour but you pay for that.”
  • king bed, looking small because of the high ceilings
 of 5 bubbles lmjives, 17 Nov 2016 | Read review
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