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The Fairmont Empress

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#20 of 53 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
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3,353 Reviews from our TripAdvisor Community

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Showing 3,162: English reviews
Castle Rock, Colorado
Reviewed yesterday NEW

Beautiful place, outstanding service. I can't honestly say tea was worth $75 per person (plus tip). What we had was deliscious, but in a city with such a healthy vibrant food scene I think The Empress could stand to update a little. No need to change classics, just augment the experience (or update the pricing).

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Helpful?
Thank Joel F
Reviewed 2 days ago NEW

The beauty of Victoria is only enhanced by a stay at the Fairmont. Get the Fairmont Empress Gold package. It is more than worth the price. The care and amenities will more than pay for themselves. The location is at the center of it all.

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Helpful?
Thank Benkai B
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Benkai for your wonderful review. I am so pleased you enjoyed our Fairmont Gold experience and hope you were able to enjoy the spectacular view from the Rooftoop Patio. Kind regards, Indu Brar General Manager

Port Alberni, Canada
Reviewed 4 days ago NEW

The room was absolutely the best, decor was beautiful , squeaky clean, Kureg coffee machine for morning coffee, with fresh cream in the mini fridge, very quite for a restful sleep in a King size bed !

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Helpful?
Thank donwatl
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am so pleased you loved your room, and had such a restful sleep. We look forward to your return! Kind regards, Indu Brar General Manager

Irrigon, Oregon
Reviewed 5 days ago NEW

Lunch was a completely extravagant meal for us but we wanted to sit and enjoy the beauty of the hotel. The hotel is in the process of being renovated and it is a true wonder. The windows are all original stained and leaded glass. The ceiling is also original and to die for. As for the food and service....the service...

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Helpful?
1Thank Notreallypleased1
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am pleased you enjoyed lunch with us. Did you try out Q in Sixty? The renovations are progressing very nicely and will all be complete by June 2017. It is wonderful to read that service was impeccable. We look forward to seeing you again. Kind regards, Indu Brar General Manager

Brisbane, Australia
Reviewed 5 days ago NEW

The Fairmont Empress is a beautiful heritage building in a great location. The high tea is iconic, the view wonderful, and the staff very helpful. We did experience some difficulties related to the renovations, and the staff were very understanding and supportive. Pros: location, comfort level, quality, staff, atmosphere Cons: some renovation issues

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Helpful?
Thank LellenAndCrew
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am always happy to read lovely comments about our wonderful staff. Tea at the Empress is definitely iconic and I agree our location is the best! Our renovations will be complete in June 2017! Kind regards, Indu Brar General Manager

Burnaby
Reviewed 6 days ago NEW

Very good hotel in an excellent location. Situated near the ligislature and easy access to the downtown core and convention centre. Rooms are receiving a facelift yet the hotel still retains the "classic turn of the century" atmosphere.

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Helpful?
Thank Gino S
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Gino for your feedback. We honour our iconic historical property and are excited that our renovations will be complete in June 2017. Kind regards, Indu Brar General Manager

Nanaimo, Canada
Reviewed 6 days ago NEW

We had a great stay. even during the Renovation period, the room & the staff were exceptional. I had an issue with the room size & the Front Desk Staff recognized my complaint & offered valuable price reduction. There were added significant cost allowances for using the Q Restaurant & Bar. The Dog thought he was in Heaven.

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Helpful?
Thank jamesrK8227RK
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you James for your great review. I am so pleased that you and your dog enjoyed your stay. It is wonderful to read that our Front Office team were able to assist with solving your complaint. We look forward to welcoming you back. Kind regards, Indu Brar General Manager

Windsor, United Kingdom
Reviewed 1 week ago via mobile

We stayed here in sept as part of a whistle stop tour of Canada. The hotel sits on the front and is an iconic landmark with a real charm and elegance about it. We were roomed at the back of the hotel and it could do with a bit of tlc but we had a good nights sleep. Within walking...

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Helpful?
Thank Rustyruss67
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am so pleased you enjoyed your stay with us as part of your tour. Our central location is wonderful being so close to different venues and the beautiful harbor. We hope to see you again! Kind regards, Indu Brar General Manager

Delta, Canada
Reviewed 1 week ago

all staff were very friendly, always with a pleasant smile, from housekeeping to concierge. food was outstanding. Heidi, went out of her way to please us. the view from the lounge of the inner harbor with all the lights was memorable.

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Helpful?
1Thank helga d
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am so pleased to read your comment Helga. Thank you. We strive to have a very engaging and wonderful staff and reading comments like yours assures me we are doing this. We look forward to your return when you next visit Victoria. Kind regards, Indu Brar General Manager

Victoria, Canada
Reviewed 1 week ago

Poor management seems the rule here." Couldn't care less about guests" attitude. Poor long-term planning for renovations resulting in hardships for hotel guests. Attended gastronomic (=expensive) function there. Of many similar events this was the worst I have experienced in terms of room design, table orientation and above all food quality. Alas, the Empress is not the Empress of yore..

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Helpful?
2Thank Calanus10
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am disappointed to read your review of your experience with us. I will ensure that your comments are provided to our Food & Beverage and Culinary team. We strive to provide our guests with the best service and from what you have indicated this is unfortunately not what you experienced. Our apologies. Kind regards, Indu Brar General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $162 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
21 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can't add any thing that they could make better!”
 of 5 bubbles donwatl, 4 Dec 2016 | Read review
“On Fairmont Gold there's no need for a Harbour View, since the Lounge provides an exceptional view both from inside and on the Terrace.”
 of 5 bubbles jamesgP7452RM, 26 Nov 2016 | Read review
“Harbour view if possible but it is more expensive”
 of 5 bubbles needles4ewe, 21 Nov 2016 | Read review
“We had a large corner room in the renovated side with views of the harbor on the concierge level. It was perfect!”
 of 5 bubbles WarmweatherHeather, 20 Nov 2016 | Read review
“The best views face the harbour but you pay for that.”
  • king bed, looking small because of the high ceilings
 of 5 bubbles lmjives, 17 Nov 2016 | Read review
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