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The Fairmont Empress

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#19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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The Fairmont Empress
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3,452 Reviews from our TripAdvisor Community

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Showing 3,254: English reviews
Toronto
Reviewed 1 week ago

Disclaimer; I work as an event manager and I spend my fair share of time in Hotels. I visited the Fairmont Empress this month for work, and I have to say I was thoroughly impressed. This property is just wrapping up a many-million dollar renovation and it shows throughout. The room I stayed in had a lovely view of the...

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Helpful?
Thank ntrtaynr
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely and detailed review of your stay with us. I am so pleased you enjoyed our fabulous Fairmont Gold experience. Our view from the rooftop patio is second to none! It is also wonderful to read that you enjoyed our Q Bar and Restaurant. Thank you again. We look forward to your return. Kind...

Kamloops
Reviewed 1 week ago

I booked a Gold room for my Wife's birthday for three nights over Easter. We ate at the hotel restaurant, made extensive use of the facilities and had their world famous afternoon tea. The word perfect is much overused these days, but it exists at the Empress. From the moment we arrived we were treated as though we were the...

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Helpful?
Thank Christopher W
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

I am so pleased to read your great review how you felt very special throughout your stay. We strive to provide the best guest service possible and look forward to welcoming you again soon. Kind regards, Indu Brar General Manager

Fort Smith, AR
Reviewed 1 week ago

This is a wonderful old hotel. The "Gold" level of service is outstanding and the "Gold" rooms were very nice, spacious and well appointed. The check-in process is not very organized due to construction and we had to wait 15-20 minutes for the bell hop and valet for our car, but once we arrived at the gold check in, everything...

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Helpful?
Thank ntrober
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely review regarding your recent stay. We appreciate your feedback and will look forward to welcoming you again. Kind regards, Indu Brar General Manager

Calgary, Canada
Reviewed 1 week ago via mobile

What a nice property by far the best one in Canada!! Just GO! An upgrade to the gold floor all renovated floor the rooms, service, food, patio overlooking the harbour an the beautiful parliament building, the gardens all really take your breathe away! Top notch! Beautiful!! You will not be disappointed!😊 Thank you Empress we will return!😊

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Helpful?
Thank starlastella
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

What a lovely review. It is fantastic to read your comments and they will certainly be shared and enjoyed by all of our staff. We look forward to welcoming you when you next visit Victoria. Kind regards, Indu Brar General Manager

Reviewed 1 week ago

Am currently staying at the Fairmont Empress. This hotel is absolutely stunning and oozing with history. The rooms are huge with great views of the harbour and parliament buildings. The lounge and restaurant are very upscale and the food and drink are up to the challenge. I have been to Victoria many times but never stayed at the Empress until...

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Helpful?
Thank Robert L
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Robert for posting your review. It is great to hear that you had not stayed before but will definitely be back. We look forward to your return. Kind regards, Indu Brar General Manager

Reviewed 1 week ago

My husband and I have been to this restaurant many times and have enjoyed fabulous meals and service in the past . Sadly, tonight was a series of unfortunate events. Thankfully friends did not join us. Everything in the food department went wrong. We were seriously disappointed.

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Thank Kathleen L
Edmonton
Reviewed 1 week ago via mobile

Stayed the week for four days with my wife at the empress despite its heavy renovations. Gold floor option with harbour view, reebok athletics, BMW rides,great hospitality and truly personalized service that Fairmont gold is known for. Thanks to Duane, Salam, Ashley and Lesley ..them and others who made our stay unforgettable. We will be back soon enough.

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Helpful?
Thank Rajive J
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely review. I am so pleased that you enjoyed your stay and will share your great feedback about our Fairmont Gold team. We look forward to your return! Kind regards, Indu Brar General Manager

Coloma, Michigan
Reviewed 2 weeks ago

We reserved a king suite with harbor view on the gold level. While our daughter wasn't thrilled to learn that she would be sleeping on a fold out, she actually was amazed how comfortable it was. She also loved the little touches, such as the chocolates that were awaiting us on arrival, and the fact that athletic clothing and shoes...

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Thank svenerickson
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely review and great comments. I am so pleased that you and your daughter both enjoyed your time with us. Our Fairmont Team are amazing and I will be sure to share your lovely comments. Thank you again and we look forward to welcoming you back when you next visit Victoria. Kind regards, Indu...

pulaski, pa
Reviewed 2 weeks ago

Been traveling to wonderful locations around the world for over 50 years and have not been to anything close to as nice as the fairmont empress. Stately and grand on the outside, elegant and rich on the inside. Fine restaurants, perfect location on the waterfront. Understand we stayed on the concierge level with all the extra amenities

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1Thank rick h
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much Rick for your lovely feedback and comments. It is so wonderful to hear that your experience was so enjoyable. We sincerely look forward to welcoming you again when you next visit Victoria. Kind regards, Indu Brar General Manager

Mill Creek, Washington
Reviewed 2 weeks ago

We were celebrating out 50th wedding anniversary. We honeymooned in Vancouver when we got married so we decided to go back for our 50th. Spent the first few nights in a suite at the Pan Pacific in Vancouver. Then went to Victoria for three days. The suite at the Pan Pacific was nice but the suite and the Fairmont Gold...

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Helpful?
Thank MCTravelSport
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for your lovely comments regarding your recent stay with us for your 50th Anniversary. Congratulations! I am so pleased that you enjoyed your experience on Fairmont Gold. We look forward to welcoming you again. Kind regards, Indu Brar General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $297 - $693 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
23 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grab a room overlooking the harbour and the club rooms are worth the additional price”
CJQLD, 26 Apr 2017 | Read review
“Ask for a room with views of the harbour and the parliament buildings.”
  • Lovely modern decor.
  • Newly renovated, modern decor.
Via_girl, 23 Apr 2017 | Read review
“Rooms on level one are quite, access to amenities, large very comfortable beds”
ronaldt977, 21 Apr 2017 | Read review
“Doors opening and closing are loud”
thomaswH1343VS, 19 Apr 2017 | Read review
“Really can't go wrong if you face the harbour.”
sueandcraigt, 19 Apr 2017 | Read review
5 of 5