We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Fairmont Empress

Show Prices
#19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Fairmont Empress
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,406 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Fairmont Empress
See the most recent reviews
Showing 3,210: English reviews
Halifax, Canada
Reviewed 13 June 2015

From the moment you check in to when you leave, it's a first class experience. Beautiful building and grounds...top notch bar and restaurant...views of the harbour lit up at night and very good service. Bengal Lounge for dinner was incredible also. Close to the Victoria Royal Museum too.

 Report
Helpful?
Thank Bernie M
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Bernie, Thank you for your recent review of Fairmont Empress. It is so nice to hear that you enjoyed your stay with us. Our maintenance and grounds department have been working very hard to update the current landscaping around our hotel. I am glad you enjoyed your visit to The Bengal Lounge as well. It is a great place...

Kelowna, Canada
Reviewed 12 June 2015 via mobile

Stayed here for 3 nights. The staff really make an impact with how they treat visitors. All the staff had a big smile and said hello everywhere you went. It was so refreshing to be treated with such enthusiasm by everyone. This did make up for the lack of air conditioning for sure. I am told it is coming in...

 Report
Helpful?
Thank grac5
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your review of Fairmont Empress hotel. It is so nice to hear that you were provided with the exceptional guest service that we are so well known for. It is so nice to hear that each of our colleagues greeted you with a smile and warm hello. It sounds like you really enjoyed your time...

Manitoba, Canada
Reviewed 12 June 2015 via mobile

Upon checking in there was an issue with my reservation. So they upgraded me at no charge to a king room facing the harbour. I had a beautiful view! The room was spacious and the bed was so comfy! There was no air conditioning in the room but the window opened and I had a nice breeze at night from...

 Report
Helpful?
Thank Momma080914
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review. It is so nice to hear that you enjoyed your stay with us and we were able to upgrade you to a harbour view room. Thank you for your comments about the housekeeping service you received. It is wonderful to read that everything was to your liking. I will be sure to...

Port Charlotte FL
Reviewed 11 June 2015

The setting of this iconic hotel is perfect. Everything is right there, we took a ferry from Tsawwassen Terminal to Swartz Bay, then on a bus to stop right in front of the hotel. Loved it that we were able to cross the street and walk right up to the hotel. Rooms are beautiful, but older. Beds were comfortable.

 Report
Helpful?
Thank janej565
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review. I am happy to hear you enjoyed the convenience of BC Ferries. Thank you for your comments about our guest rooms and beds. The pillow-top beds are very luxurious and comfortable. I hope you enjoyed your time in Victoria and we look forward to welcoming you back sometime soon. Warm regards, Don...

Edmonton, Canada
Reviewed 11 June 2015

They made my anniversary one that i will not forget. They arranged everthing for us (horse and buggy ,buchard gardens, and we had a very nice dinner in the empress room. I have nothing but good memories of my visit. We will be back

Review collected in partnership with Fairmont Hotels & Resorts
 Report
Helpful?
Thank Laurie M
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Laurie, Thank you for your recent review of the Fairmont Empress. I was so happy to read that we made your anniversary such a memorable one. I will be sure to share your comments with our colleagues. They are always so happy to hear from our guests. It sounds like you had a wonderful time in Victoria. I hope...

CA
Reviewed 10 June 2015

I really like the location of the hotel, the history and the staff. They are all exceptional. However, I had difficulty sleeping as it was so hot without air-conditioning. They do have a fan that is stored in the closet that you can pull out but not exactly ideal.

 Report
Helpful?
2Thank thegups
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed our location, history and staff. I am sorry that the room you stay in was warm and you had difficulties sleeping. Air conditioning is one of items we are addressing with our impending renovation. I hope we will have the...

Davis
Reviewed 9 June 2015

This is one of those very special places where the hotel itself is part of the experience. 'tho I arrived early in the day (by a very convenient float plane that docked just across from the hotel!) I was given a room. For a very reasonable cost, my room was on the 7th floor of the older towers with a...

 Report
Helpful?
1Thank Sandra H
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Sandy, Thank you for writing a review about your experience at the Fairmont Empress. I am glad you had the opportunity to dining in our restaurants. It sounds like you really enjoyed your time in Victoria. I hope you enjoyed exploring in our city and we look forward to welcoming you back sometime soon. Warm regards, Don Fennerty General...

BELLEVUE
Reviewed 8 June 2015

We give this one 4 stars. The place is great but expensive. Rooms are beautiful and the view he harbor, flower decked street lights, the whole package. The Bengal tiger room is great for drinks or dinner. The high tea is costly but a one of a time treat. All in all a very romantic and regal old hotel!

 Report
Helpful?
Thank oldguy62
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for writing a review of your recent stay with us. It is so nice to hear that you enjoyed your room and the view. Thank you for your comments about the Bengal Lounge and Afternoon Tea as well. Both are excellent places to relax and enjoy the history of our regal hotel. I hope you had...

London, Canada
Reviewed 7 June 2015

The Hotel is not top end, but good value. Very old style, with tea hour, Bengal lounge (excellent Indian food!). Rooms are without air conditioning (which is not really needed in Victoria), but with ceiling fans. Clean, staff is very friendly and professional. In the centre of the city, walking distance to everything, including countless cafe's and restaurants, car rental,...

 Report
Helpful?
Thank Susanne S
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Susanne, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that you enjoyed your time in Victoria and at our hotel. It is wonderful to read that you were provided with the guest service that we are so well known for. I hope you enjoyed walking around our beautiful city and visiting...

Alaska
Reviewed 6 June 2015

When in Victoria, it should be mandatory that any visitor take an afternoon break and have High Tea at the Fairmont Empress. High Tea is a throwback to a time when life was slower paced and afternoon tea was an everyday ceremony - today it's a special treat that should be savored. Staff is fantastic and have been doing this...

 Report
Helpful?
1Thank Iceman41ak
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that you enjoyed our Afternoon Tea service. It is what we are most famous for having served it for over 100 years in our tea lobby. Our veteran servers truly provide a most memorable experience and our culinary team does a tremendous...

1,645 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1328)
Viewed
Hotel & Grounds (308)
Viewed
Room/Suite (234)
Viewed
View from Room (89)
Viewed
Pool/Beach Area (8)
Viewed
Bathroom (43)
Viewed
Dining (100)
Viewed
Family/Play Areas (1)
Viewed
Business Centre/Function Rooms (3)
Viewed
2:48
Videos (1)
Viewed
Other (541)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (293)
Viewed
289 (31)
Viewed
369 (25)
Viewed
380 (35)
Viewed
381 (22)
Viewed
452 (35)
Viewed
644 (30)
Viewed
Amenities (56)
Viewed
Dining (22)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (7)
Viewed
Dining (3)
Viewed
Room/Suite (3)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Victoria hotels
Fairfield
Abigail's Hotel
Abigail's Hotel
#1 of 52 in Victoria
956 reviews
Magnolia Hotel And Spa
#2 of 52 in Victoria
2,435 reviews
Hotel Grand Pacific
#16 of 52 in Victoria
1,893 reviews
Show Prices
Show Prices
Show Prices
Oak Bay Beach Hotel
#3 of 52 in Victoria
1,096 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $221 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline and Jetsetter so you can book your The Fairmont Empress reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
21 questions
Ask a question

See all questions (21)

Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a harbor view room”
 of 5 bubbles Silverstreak46, 11 Feb 2017 | Read review
“Gold Floor is worth it”
 of 5 bubbles michaelbella1313, 11 Feb 2017 | Read review
“Harbour views are beautiful. If you can afford it, Gold floor is worth it. The suites are huge and really well equipped.”
 of 5 bubbles Trackie67, 28 Jan 2017 | Read review
“Ask for water view.”
 of 5 bubbles westcoastcutie, 19 Jan 2017 | Read review
“Can't add any thing that they could make better!”
 of 5 bubbles donwatl, 4 Dec 2016 | Read review
5 of 5