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2018-01-29 2018-01-30
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    The Fairmont Empress

    721 Government Street, Victoria, British Columbia V8W 1W5, Canada
    +1 866-624-0085
    Hotel website
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    2018-01-29 2018-01-30
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    Traveller (1567)
    Room & Suite (557)
    • Excellent55%
    • Very good25%
    • Average12%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “bengal lounge” (329 reviews)
    “high tea” (386 reviews)
    “afternoon tea” (351 reviews)
    Free Internet
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    4.0 Star Hotel
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    Offers from The Fairmont Empress
    Announcement: Return of the Queen
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    Jan 29Jan 30
    1 room, 2 adults, 0 children
    Standard Room

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    Write a ReviewReviews (3,974)
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    1,091 - 1,095 of 3,745 reviews

    Reviewed 23 April 2016

    “I will not stay again!” - Very Bad Air Conditioning - Incomplete toilet supplies - Worst hotel gym I've ever seen - Over Over priced (I only go to places where there is a Fairmont Hotel, this is a BIG DISAPPOINTMENT)

    1  Thank Edsel O
    Reviewed 21 April 2016

    the empress hotel is lovely, it has character and history and I felt like I went back in time. The staff are super friendly, respectful and always ready to help you with anything. The housekeeping was great and we had everything we needed the location...More

    Review collected in partnership with Fairmont Hotels & Resorts
    Thank merredeem
    Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 29 April 2016

    Thank you for sharing. I was thrilled to read your comments about our staff. We have a fabulous group of employees who are truly dedicated to provided exceptional service. I will be sure to share your comments. Sincerely, Indu Brar General Manager

    Reviewed 20 April 2016

    Pleasant enough, but a remodel was in progress. Tea is overrated! View from the room of the inner harbor was the best part of the stay, as well as the location - walking distance to most places. Bought the package deal with tea and Butchart...More

    Review collected in partnership with Fairmont Hotels & Resorts
    Thank E3027MAmarkt
    Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 29 April 2016

    Thank you for sharing. I am glad you enjoyed the view from your room. The sunsets over Victoria's Inner Harbour are fabulous. I hope you enjoyed your trip to Butchart Gardens. I hope you will stay with us again once our renovations are complete. Sincerely,...More

    Reviewed 20 April 2016

    The afternoon tea experience at the Fairmont was amazing. the only down side this time was the fact that the old tea room was in the middle of being renovated. However the service and food was excellent as expected.

    1  Thank Seamus M m
    Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 29 April 2016

    Thank you Seamus. I am glad you enjoyed our Afternoon Tea experience. Our renovated Lobby Lounge will be opening up in a couple weeks. I hope you will join us. Sincerely, Indu Brar General Manager

    Reviewed 16 April 2016

    The views from its dining rooms and from certain guest rooms is certainly amazing and its location cannot be surpassed, however I came away from my stay at The Empress extremely disappointed. The rooms reminded me of B&B's in the UK back in the '90s...More

    2  Thank pluckycanuck
    Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 29 April 2016

    Thank you for bringing this to our attention. I am very sorry to read about your experience with us. I will be sure to share your comments with our leadership team so that we may address your concerns. I do hope you will give us...More

    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Price range
    • US$203 - US$541 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Green Hotel in Victoria
    • #6 Spa Hotel in Victoria
    • #9 Luxury Hotel in Victoria
    • #13 Business Hotel in Victoria
    • #14 Family Hotel in Victoria
    • #16 Romantic Hotel in Victoria
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 477
    • Reservation Options
    • TripAdvisor is proud to partner with Fairmont Hotels, Hotels.com, Expedia, Travelocity, Ctrip TA, Orbitz, Priceline, Hotwire, HotelsforEveryone, Cancelon, getaroom.com and TripOnline SA so you can book your The Fairmont Empress reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Canada >
    • British Columbia >
    • Vancouver Island >
    • Victoria Capital Regional District >
    • Victoria
    • Also Known As
    • The Fairmont Empress Hotel Victoria ,
    • Fairmont Hotel Victoria ,
    • Fairmont Hotel Empress ,
    • Empress Hotel Victoria ,
    • Fairmont Victoria ,
    • Victoria Fairmont ,
    • Fairmont Empress Hotel
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    Traveller (1567)
    Room & Suite (557)
    Dining (142)
    Pool & Beach (9)
    Hotel & Grounds (1056)
    Bathroom (53)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    29 December 2017|
    AnswerShow all 7 answers
    Response from CarolMarie13 | Reviewed this property |
    We were on a Scenic tour so yes included but not in the hotels breakfast room. We were given a very poor buffet in another room. Supposedly five star. Not.
    23 October 2017|
    AnswerShow all 4 answers
    Response from John N | Reviewed this property |
    Hello, Congratulations on your choice of hotels in Victoria. The Empress is one of the world's Grand hotels. Your Christmas Eve dinner for four might cost around $75 or $80 per person (USD). There is a 50% discount for... More
    19 October 2017|
    AnswerShow all 9 answers
    Response from ntredm8 | Reviewed this property |
    No they do not. Or at least I don't remember seeing any.
    Room Tips
    "We went for the cheapest room possible. But I imagine the high-floor ocean-view rooms are really cool."
    Read review
    "Ask for a harbor-view room & check to make sure you can actually see the harbor from it"
    Read review
    "Go for an up grade if you can, just more of everything."
    Read review
    "Upgrade to a better room to get harbor views"
    Read review
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