We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

The Fairmont Empress

Show Prices
#20 of 53 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 9 more sites!
Professional photos
The Fairmont Empress
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,347 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Fairmont Empress
See the most recent reviews
Showing 3,156: English reviews
East Coast Canada
Level Contributor
184 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 16 April 2015

I stayed at this hotel for 3 nights and was very pleased with my stay. The room was spacious and the bed comfortable. The staff was very friendly and helpful with every request. The bathroom was smaller than other hotels I have stayed in, but reasonable. There is a real sense of history and old world elegance that permeates the... More 

Helpful?
Thank EastCoastCanada
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay with us here at The Fairmont Empress. I was pleased to read that you enjoyed your room and also that our staff were helpful with your requests. Our location is so wonderfully central to so many attractions and venues within walking distance. Thank you again.... More 

Simsbury, Connecticut
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 April 2015 via mobile

Stayed with family for a night and had a terrific time. Hotel is in heart of Victoria. It is very well maintained and staff was excellent. Grounds were under construction but look like the will be beautiful. Pool was a hit with kids. Also tried the high tea, which was expensive but fun. Booked it with Victoria Clipper ferry tickets... More 

Helpful?
1 Thank Robb C
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Robb, Thank you for writing your great review on TripAdvisor. I was very pleased to read that you and your family had such an enjoyable stay. Thank you for the comment regarding our excellent staff. I am also pleased that you were able to enjoy our Afternoon Tea which has been served since 1908. We look forward to welcoming... More 

Dalton, Georgia
Level Contributor
168 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 14 April 2015 via mobile

We will sadly be checking out tomorrow from the Empress. We loved our room - gold level harbor view! The customer service from the gold staff is unmatched! Concierge breakfast, afternoon tea and evening hors d'oeuvres were delicious- and the view from the concierge lounge is spectacular. The willow spa and even the tea room souvenir shop are awesome! Don't... More 

Helpful?
1 Thank MMRDalton_Georgia
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guests, How wonderful to read that you have had such an enjoyable stay with us. Our gold staff is amazing and very attentive to all of our guests needs. I agree with your comment about the delicious breakfast, tea and hors d'oeuvres! It was also great to read that you had a chance to enjoy the beautiful Willow... More 

MARKHAM
Level Contributor
571 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 527 helpful votes
Reviewed 13 April 2015

This is a hotel where much history was made (see the pictures on the foyer walls). The staff are EXTREMELY friendly and helpful. The rooms were built to standards different from today's. During a cold spell, the room was cold! The hotel is very spaced out. Our room was 250 strides (meters) from the lobby! The Fairmont Empress has a... More 

Helpful?
1 Thank GeorgeFMarkhamON
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for writing a review on TripAdvisor. I was so pleased that you found the staff so friendly and helpful. We strive to provide our guests with the best experience turning moments into memories! The history of this property is amazing and the photos really do provide a look back into time. I apologize that you... More 

Atlanta, GA
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 April 2015

Neely Davis at front desk gave us amazing names of restaurants and places to visit. For an old world hotel it has old tradional ways of doing things, but new ideas are coming with a renovation. Best Location and very nice people.

Helpful?
Thank thnksmart
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for your review regarding your recent stay with us. I am very pleased that our staff gave you some wonderful suggestions and places to visit in our beautiful city. We are currently working on upcoming renovations with our new owners which is very exciting however we will definitely be keeping the charm of this iconic... More 

los ángeles, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 11 April 2015

We booked a deluxe harbor view room and had a partial harbor view room at best. We were disappointed by the acclaimed Afternoon Tea. It seemed very commercial and were served very quickly for better turnover. Not the leisurely experience we are used to.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Janet H
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. Please don't hesitate to ask us for a room move if you... More 

San Francisco
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 April 2015

Agreeably, the rooms are a bit outdated, but easy to overlook when you're made to feel special everytime you enter the hotel. Location superbly accessible to shops, restaurants and museums. Afternoon tea was delightful. If we come back to Victoria at any point, I can't imagine staying anywhere else.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank caf3969
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for taking the time to write to us about your recent stay. I was pleased to read that you felt special whenever you entered the hotel. Our location is very convenient, and so central and close to many different venues and attractions within walking distance. I am also pleased that you enjoyed Afternoon Tea. Perhaps... More 

Washington DC, District of Columbia
Level Contributor
266 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 11 April 2015

This magnificent old hotel, built in the early 1900's, sits directly on the Inner Harbour and looks like a (huge) chateau. The grounds are an expanse of green with flowers and trees all over. Inside is just as luxurious, with a High Tea for a real treat. The back gardens are also a quiet retreat. A lovely stop.

Helpful?
1 Thank Alberta S
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Alberta, Thank you for your wonderful review. I am so pleased that you enjoyed the history of this beautiful building and hope that you had a chance to also visit our archives in the lower level. I am happy that you were able to enjoy your Afternoon Tea experience. Thank you again and hope that you are back to... More 

Makawao, Hawaii
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 April 2015

My wife upgraded us to gold. what a treat that was. A great view of the inner harbour and at night the lights were very relaxing to view. With the gold upgrade, we had the access to a room full of fine food treats. Smoked salmon, candied salmon, cheeses, breads, fruits and so much more, any time of the day.... More 

Helpful?
Thank Rook H
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for sending us your lovely review regarding your recent stay with us. I am so pleased to read that you enjoyed our Fairmont Gold floor. The staff are very attentive and I agree with your comment about the wonderful food treats. I was also pleased that you found the jacket you were looking for, and... More 

Camas, Washington
Level Contributor
97 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 9 April 2015

Our 3rd time in victoria and first time to stay at the empress. The service was the best I've ever had at any hotel, especially Richard the doorman, such nice people. We had booked a double queen room and a king room, and the double queen got upgraded to a delux which had high ceiling and was more spacious. Loved... More 

Helpful?
1 Thank mimijj
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review. It is so nice to read your comments about your experience and our staff. Thank you for your comments about the bathroom as well. If you could please provide me with the room that you stayed in I can have our maintenance team go in to fix... More 

1,612 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1294)
Viewed
Hotel & Grounds (306)
Viewed
Dining (100)
Viewed
Room/Suite (227)
Viewed
View from Room (89)
Viewed
Bathroom (42)
Viewed
Family/Play Areas (1)
Viewed
Business Centre/Function Rooms (3)
Viewed
Pool/Beach Area (7)
Viewed
2:48
Videos (1)
Viewed
Other (518)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (293)
Viewed
289 (31)
Viewed
369 (25)
Viewed
380 (35)
Viewed
381 (22)
Viewed
452 (35)
Viewed
644 (30)
Viewed
Amenities (56)
Viewed
Dining (22)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Hotel & Grounds (7)
Viewed
Dining (3)
Viewed
Room/Suite (3)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Victoria hotels
Fairfield
Abigail's Hotel
Abigail's Hotel
#1 of 53 in Victoria
936 reviews
Hotel Grand Pacific
#15 of 53 in Victoria
1,844 reviews
Magnolia Hotel And Spa
#2 of 53 in Victoria
2,316 reviews
Show Prices
Show Prices
Show Prices
Oak Bay Beach Hotel
#3 of 53 in Victoria
1,054 reviews
Downtown
Victoria Marriott Inner Harbour
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $164 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, HotelsforEveryone, Booking.com, Fairmont Hotels, Travelocity, Odigeo, Orbitz, Cancelon, Priceline, HotelTravel.com and Jetsetter so you can book your The Fairmont Empress reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
21 questions
Ask a question

See all questions (21)

Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On Fairmont Gold there's no need for a Harbour View, since the Lounge provides an exceptional view both from inside and on the Terrace.”
 of 5 bubbles jamesgP7452RM, 26 Nov 2016 | Read review
“Harbour view if possible but it is more expensive”
 of 5 bubbles needles4ewe, 21 Nov 2016 | Read review
“We had a large corner room in the renovated side with views of the harbor on the concierge level. It was perfect!”
 of 5 bubbles WarmweatherHeather, 20 Nov 2016 | Read review
“The best views face the harbour but you pay for that.”
  • king bed, looking small because of the high ceilings
 of 5 bubbles lmjives, 17 Nov 2016 | Read review
“Try to get a harbor view for best sighting.”
 of 5 bubbles Spidermonkeyfx, 14 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay