The location is right downtown Victoria on the inner Harbour...

...You don’t need a car because the location is so central...

...The location was also perfect, right on the water on the middle of downtown...

...The location is perfect, the care and professionalism of the staff and the comfort of the rooms have consistently been some of the best that we have stayed in around the world...

The hotel was in a great location in the inner harbour, we were able to walk everywhere...

...The location is phenomenal - everything I wanted to do was walking distance...

...Location is great too and parking our car so easy, good sized spaces...

...It has a tremendous location (a short walk from the ferry terminals) with great views of the city and the harbor...

...The location is close to everything and the view from our room was memorable...

brilliant venue, excellent location and great service... The location on the inner harbour is perfect and close to everything for business and relaxation...

...The location is great right downtown we parked our cars and never went back everything we wanted or needed was within walking distance for us... Why stay anywhere else, good prices great hotel great location, very nice staff, no brainer...

...This hotel is in an ideal location, and close to many tourist attractions...

...The location directly across from the Coho ferry terminal was ideal while still being within easy walking distance of Government Street and the downtown area...

This hotel has a fabulous location with great views of the Harbour...

...Great location within walking distance of Downtown Victoria...

...The hotel location was perfect as it’s walking distance to many attractions and close to the harbor taxis too...

...Great location, close to everything...

...The rates were very reasonable for a modern hotel, especially with such a lovely location...

...Beautiful location everything we needed at our fingertips...

Fabulous hotel, wonderful staff, perfect location facing the harbour and not far to walk to Fishermans Wharf... Only a 5 min walk into the centre, perfect location...

...Rooms are beautifully decorated, set up nicely to work on the computer, quiet to sleep in...

...Our Victoria Room King was one of the nicest hotel rooms I have ever stayed in...

...Beautiful hotel and very well appointed...

...We loved the suite with French doors separating the room so parents and one teenager could sleep well and have privacy...

...Our room was great--comfortable, clean, and faced the harbor, which gave us a perfect view of the Empress Hotel, inner harbor, and the "Pickle Boat Ballet" performances Saturday and Sunday morning...

...We absolutely loved the atmosphere of the lounge and the service we received...

...The hotel decor was exceptional, the staff was wonderful (a special thanks to the housekeeping staff) and the amenities were top drawer...

...The rooms are large and well-appointed with a lovely balcony and great views...

...The new lounge is ijust gorgeous. So refined and ambient, cozy but classy, just a beautiful space... And the patio of course, gazebos with fire tables… really nice...

...I was upgraded, and the room was just so well appointed; lovely bathroom and a little balcony with 2 chairs so could sit out and enjoy the warm weather...

...The room was big, airy and immaculate...

...Room was wonderful- bright, spacious, comfortable...

...Clean comfortable rooms with amazing location to see Victoria...

The room was gorgeous and modern, with a beautiful view of the harbour...

...The decor is elegant and the staff were amazing!...

...The lounge and restaurant have been renovated and are very nice...

...Room was comfortable, we appreciated the desk and the two relatively comfortable chairs. Double queen room with a view of the museum...

...Wonderful view, quiet, warm and cozy, amazingly comfortable bed and pillows...

From the 1st impression at the Front Desk, ( Raaj was terrific) to beautifully decorated rooms, unbelievably comfortable beds ( my home bed is a top of the line and this was 1st Hotel to be superior) to a 1st Class Spa, Sauna, whirlpool and 25 meter indoor pool, we were pleasantly impressed...

...The rooms were excellent, well appointed and comfortable, good amenities...

...We arrived in the morning and the room was not yet ready. There is a bag check room to leave your belongings while you walk to just about any nearby attraction as Fisherman’s Wharf, downtown, Chinatown, or take a water taxi... The rooms are spacious and meticulously clean... Rooms are either city view or harbor view... The beds were comfortable and there are plenty of linens...

...Booked 2 signature rooms overlooking the inner harbour and the view was amazing from the balconies, especially at night... Both rooms were cleaned to a very high standard by a lovely member of the housekeeping staff... steam room and whirlpool were perfect for a bit of relaxation after sightseeing and stay open until 10pm...

...Rooms are beautifully decorated, set up nicely to work on the computer, quiet to sleep in...

...Our Victoria Room King was one of the nicest hotel rooms I have ever stayed in...

We took the Victoria Clipper from Seattle to Victoria and booked the hotel as a package with the tickets... Our room was great--comfortable, clean, and faced the harbor, which gave us a perfect view of the Empress Hotel, inner harbor, and the "Pickle Boat Ballet" performances Saturday and Sunday morning... Great location, great staff and rooms, highly recommended!...

...The room was big, airy and immaculate. In room facilities were generous and the best in class, great coffee and for a tea drinker the kettle and big china mug were perfect!...

...Try to stay in an "even numbered" room as I'm pretty sure those face the harbour. I was given an upgrade from my original room, nice touch of extra service...

...Booked hotel through Black Ball ferry as part of a package selecting the king room for our anniversary stay. Upon arrival I was told we were in a room with 2 queens... I advised the lady at the desk I booked a king as my husband is a tall man and it's our anniversary(a milestone one)... I was told "Your room isn't guaranteed when booking with the ferry."... It was a standard room with balcony, which all their rooms have a balcony... When asked about a room switch I was told the hotel was "full."... You could see how dark all the rooms were in the evening/night...

...Room was wonderful- bright, spacious, comfortable... We had a harbor view room and could sit and watch all the boats and people...

...The beds were okay in the room but everything else is old old old and so outdated...

...Nice views of the harbour we got lucky, and our room was available early in fact this is the 3rd time this happened what a great way to start our stay...

...The staff is friendly, the room was clean and the views spectacular...

Our room was perfectly comfortable, we all enjoyed the pool, delicious food and excellent service...

...Unfortunately we were given an extremely noisy (pipes banging and clanging all night), cold room with a smoke detector directly over our bed that shone like a spot light on us all night. When we informed the front desk, no questions asked, they moved us to a gorgeous harbour view room... Price was reasonable compared to other hotels in this area... We enjoyed our stay and would consider staying there again...

...The room I stayed in was very comfortable and larger than I expected...

...There was NO housecleaning, at all due to "staff shortage", umm ok ,but also no discount to account for the fact that we had NO housecleaning in our room that we stayed in, for 5 nights...

...Comfortable spacious room with all the amenities needed...

We stayed 3 nights at Grand Pacific Hotel. Our room (5th floor) was amazing as we had a little deck from which we could watch the ferries come & go as well as harbor traffic...

Very disappointed with this so called 4-star hotel... Good luck if you are trying to do any work in your room...

Fabulous hotel, wonderful staff, perfect location facing the harbour and not far to walk to Fishermans Wharf... Our room was beautiful, make sure you book a seaview/harbour view room, the views are amazing, especially in the evening...

The location is right downtown Victoria on the inner Harbour... The restaurant and lounge too are up to standard albeit a bit pricey...

...I arrived and paid to valet my truck which is brand new and recently washed and detailed... I was then offered a $7 dollar compensation by one of the staff, which was an insult... A manager then spoke to me and gave the same response saying there was not much they could or would do… eventually agreeing to refund my valet fee which still hasn’t been done... For a hotel claiming to be a high end 4+ star hotel, this service was a joke and I am highly disappointed in the response given from the hotel and staff...

...The on site restaurant, Fathom, was excellent and the prices were actually better than I expected from a hotel restaurant...

...No Smart TV here, no Netflix, Prime, etc...

We took the Victoria Clipper from Seattle to Victoria and booked the hotel as a package with the tickets...

...The valet service is only a few dollars more than parking and it's in a secure lot...

...The new lounge is ijust gorgeous... And quick mention to all of the valets… really helpful and easy to deal with in getting TAXI’s and such This place is kind of at the top of my price point, but I will definitely be back...

...High railing on the balcony with no view while seated...

Booked hotel through Black Ball ferry as part of a package selecting the king room for our anniversary stay... I told the employee how wrong that is and that a king is needed as my husband is a tall man... Not exactly the romantic or comfortable stay I was hoping for... I will never be back and I will definitely not recommend staying at this hotel unless you want to be disappointed...

...The reason I am giving 3* is because this hotel is still not offering housekeeping on short stays... Perhaps the rates should be reduced to compensate for this fact but rates seemed to be average compared to pre-Covid...

...Why stay anywhere else, good prices great hotel great location, very nice staff, no brainer...

...Josee deserves praise for being welcoming, hospitable, and incredibly enthusiastic...

...The food is delicious at the Fathom restaurant...

...The renovations in the restaurant and bar are beautiful and elegant and the food was delicious and very reasonable...

...Had breakfast from the cafe first day which was delicious but pricey. We made the short walk for groceries to Red Barn and Thrifty's and took advantage of the fridge in the room for the other days breakfast... I would definitely stay here again, but I am probably too frugal to pay the advertised rate if we hadn't had a corporate rate arranged...

...Unfortunately we were given an extremely noisy (pipes banging and clanging all night), cold room with a smoke detector directly over our bed that shone like a spot light on us all night... Price was reasonable compared to other hotels in this area...

...It is posted all over the parking area that you need to purchase parking...

...There was NO housecleaning, at all due to "staff shortage", umm ok ,but also no discount to account for the fact that we had NO housecleaning in our room that we stayed in, for 5 nights. I had to beg for towels and more coffee, after the 3rd night (and this is a $300 + per night hotel)...

Very disappointed with this so called 4-star hotel...

...The rates were very reasonable for a modern hotel, especially with such a lovely location... The group meals (breakfasts and dinners) were reasonably priced and exceeded my expectations in promptness of service, variety, quality and quantity...

...Very Clean, comfortable beds and a pleasant staff...

...Room was very clean, great view of inner harbor...

...Rooms are beautifully decorated, set up nicely to work on the computer, quiet to sleep in...

...There are paved walkways and getting bags there are no problem... The rooms are spacious and meticulously clean... The beds were comfortable and there are plenty of linens...

...Both rooms were cleaned to a very high standard by a lovely member of the housekeeping staff...

...Our room was great--comfortable, clean, and faced the harbor, which gave us a perfect view of the Empress Hotel, inner harbor, and the "Pickle Boat Ballet" performances Saturday and Sunday morning...

...The next morning I requested replacement coffee and shampoo while at the front desk...

...So refined and ambient, cozy but classy, just a beautiful space... Room incredibly clean, oversized deep, soaker tub...

...The room was big, airy and immaculate...

...The room was clean and the view of the harbour was fantastic and romantic...

...The room was very clean and the bed was most comfortable. Bath robes were cozy & a pleasant surprise...

...The bathroom had a tub with shower, a lighted magnifying shaving/makeup mirror and there was a convenient second separate small counter and basin area outside the bathroom... I would fully recommend staying at this hotel...

...The staff were friendly and the room was clean and spacious... The reason I am giving 3* is because this hotel is still not offering housekeeping on short stays... I understood cutting corners in this way during the peak of Covid but we are past this phase now and housekeeping can and should continue...

...Also our kids loved the pool and it was very clean...

...The staff is friendly, the room was clean and the views spectacular...

...The pool and spa area was very nice, clean and welcoming...

The hotel is nice and clean room was nice but check in service was poor...

...We were told upon check in that they were short staffed so housekeeping would only be upon request. We were fine with that but pleasantly surprised to see our room made up every other day without requesting it...

...There was NO housecleaning, at all due to "staff shortage", umm ok ,but also no discount to account for the fact that we had NO housecleaning in our room that we stayed in, for 5 nights...

...Due to staff shortage there was no daily housekeeping but they would bring up towels and coffee etc as required...

...There are paved walkways and getting bags there are no problem... There is a bag check room to leave your belongings while you walk to just about any nearby attraction as Fisherman’s Wharf, downtown, Chinatown, or take a water taxi... The beds were comfortable and there are plenty of linens... All of the staff were friendly, out-going and helpful...

So we stayed at the Grand Hotel for our wedding, and reserved over 20 rooms for out of town guests etc. I arrived and paid to valet my truck which is brand new and recently washed and detailed... 2 days later I left the hotel and had them retrieve it from their valet parking... A manager then spoke to me and gave the same response saying there was not much they could or would do… eventually agreeing to refund my valet fee which still hasn’t been done... For a hotel claiming to be a high end 4+ star hotel, this service was a joke and I am highly disappointed in the response given from the hotel and staff...

...The trip was set up in connection with and through the ferry company. The hotel is a short walk of no more than 200 yards from the ferry terminal and next to the Parliament Building... All of the employees of the hotel were professional, friendly and helpful...

Hotel is dated but the issue is with the front desk reception. We arrived early from Vancouver as with ferry issues, took the 6 am ti ensure we would make it to Victoria... When making the reservation, I confirmed an early check in... Upon arrival, we were told no rooms were ready and we would be out on a wait list... Luisa the front desk agent, has an attitude and seemed like it was an inconvenience for her to check for early arrival... We were told we wld receive a text message when we cld check in... Tina was able to move a few things around and got us into a room... Front desk was advised on the first day.. still not filled...

...Friendly staff and great on site parking. We loved the suite with French doors separating the room so parents and one teenager could sleep well and have privacy...

...The rooms were fantastic and the service was excellent. Parking is limited in the harbor so the convenience of underground parking is greatly appreciated... We absolutely loved the atmosphere of the lounge and the service we received...

My mom and I are long time and loyal patrons of this hotel. It is always our hotel of choice whenever we come to Victoria... We would first like to commend their courteous and accommodating front desk staff... Secondly, we commend Spencer, the bellhop, who was prompt, courteous, and efficient in bringing our luggage from our room to our car... Thirdly, we wish to commend the care and courtesy of David in the Athletic Centre... And last, but not least, we wish to thank Paul in maintenance, who, upon our late night request for help, arrived in our room in minutes... Paul spent well over half an hour masterfully fixing both devices which required repair... Our sincere thanks and appreciation to the staff members of the Grand Pacific for their outstanding service... It is what keeps us coming back to your fine hotel...

...Hotel Grand Pacific has always been of high quality when we have stayed. The location is perfect, the care and professionalism of the staff and the comfort of the rooms have consistently been some of the best that we have stayed in around the world...

Walking distance to pretty much everything. Great location right on the inner harbour, friendly workers and fast service... The valet service is only a few dollars more than parking and it's in a secure lot... I was given an upgrade from my original room, nice touch of extra service...

brilliant venue, excellent location and great service. The food and service is top notch and very classy without being pretentious...

...We got outstanding staff service from start to finish. Celina at Reservation was very pleasant over the phone, booked us a perfect suite and overall gave excellent customer service... Jose at the Front Desk was warmly welcoming and provided charming and top-notch assistance... We will definitely recommend the Hotel Grand Pacific to our friends and relatives – and we’ll be back!...

When my wedding guests and I descended upon the Hotel Grand Pacific like a plague of locusts, the staff effectively helped us work out logistics problems regarding rooms and kept us well fed with the restaurant. Special dietary needs were met with respect and the bartender even invented an excellent drink for us on the fly given only the prompt "something fruity"!...

...The staff were friendly and the room was clean and spacious... The reason I am giving 3* is because this hotel is still not offering housekeeping on short stays... Sorry, but that’s one of the perks of staying in a hotel... Perhaps the rates should be reduced to compensate for this fact but rates seemed to be average compared to pre-Covid...

...The decor is elegant and the staff were amazing! We were greeted whenever we were coming or going, and were asked several times if we needed anything... There seemed to be ample underground parking and while we didn't use the gym or pool areas we did check them out and they looked to be spacious and had a full time desk attendant... We had breakfast at the hotel restaurant, Fathom... The wait staff were friendly, the service excellent and the food well prepared... I would fully recommend staying at this hotel...

From the minute that we stepped out of our vehicle at the front door, until we checked out the following morning, we were treated with the utmost care , from the valet service, to taking our bags to the room, to the room itself, the staff at front desk upon checking in, to the staff walking around, to the absolutely amazing food served @ the Fathom Restaurant... All the staff, at every level, aimed at making our stay memorable and wonderful...

The staff were so warm, welcoming and genuine. The room I stayed in was very comfortable and larger than I expected... Another bonus was the valet parking which was convenient and valuable especially with small children... I would highly recommend this hotel above all others...

The hotel is nice and clean room was nice but check in service was poor... The hotel is paid parking which I was aware of as I checked out their website but upon check in there was no explanation that parking is builder to the room and that clients did not have to purchase parking from the meters... Again nice hotel poor services...

My wife and I had a wonderful stay at this hotel... Jose is very nice, polite and cheerful, he always smiles, and when he handed us our receipt he put his hands together and vowed... I have not experienced that kind of hospitality at other hotels... One thing that I can recommend is that the hotel must have an airport shuttle service...

...Due to staff shortage there was no daily housekeeping but they would bring up towels and coffee etc as required. We only ate 2 breakfasts at the hotel but both were very good!...

...Organized a car club tour, 35 people, stayed several nights. The group booking staff were very professional, courteous, and helpful... The reception and banquet staff were also excellent... The rooms were excellent, well appointed and comfortable, good amenities... The group meals (breakfasts and dinners) were reasonably priced and exceeded my expectations in promptness of service, variety, quality and quantity... I have no hesitation to recommend this hotel for group or individual use...

The hotel is located by the inner harbor and provides great views of the harbor. Well located to see many of the attractions in Victoria... Very Clean, comfortable beds and a pleasant staff... Walking to the Fishermans wharf, restaurants, the Parliament building is quick...

So we stayed at the Grand Hotel for our wedding, and reserved over 20 rooms for out of town guests etc. I arrived and paid to valet my truck which is brand new and recently washed and detailed... 2 days later I left the hotel and had them retrieve it from their valet parking... For a hotel claiming to be a high end 4+ star hotel, this service was a joke and I am highly disappointed in the response given from the hotel and staff...

...When making the reservation, I confirmed an early check in... Also… soap dispensers in ladies washroom near the lounge was empty for 2 days...

...The hotel is a short walk of no more than 200 yards from the ferry terminal and next to the Parliament Building... Everything that we wanted to see is within walking distance for most people... Walking through neighborhoods near the hotel was exceptionally nice where nearly every home owner seems to be a gardiner...

...Booked 2 signature rooms overlooking the inner harbour and the view was amazing from the balconies, especially at night. The reception member of staff who checked us in was really cheerful and friendly... Both rooms were cleaned to a very high standard by a lovely member of the housekeeping staff... The 25 metre swimming pool, sauna... steam room and whirlpool were perfect for a bit of relaxation after sightseeing and stay open until 10pm...

...Great location and gym and restaurant. Friendly staff and great on site parking... We loved the suite with French doors separating the room so parents and one teenager could sleep well and have privacy...

This is à beautifully situated hotel on Victoria’s inner harbour. The rooms are large and well-appointed with a lovely balcony and great views... The fitness club is superb, with a weight room, fitness machines, squash court, steam room, sauna, whirlpool and large pool with lanes reserved for lap swimmers... Unfortunately we were notified, on checkin, that there would be no daily housekeeping service but we could replenish bathroom amenities at any time on request... The next morning I requested replacement coffee and shampoo while at the front desk... The clerk took down my room number and said it would be placed in my room...

Hotel Grand Pacific is quite simply an outstanding place to stay in Victoria... It has a tremendous location (a short walk from the ferry terminals) with great views of the city and the harbor... The staff is top notch and the food options are outstanding...

When my wedding guests and I descended upon the Hotel Grand Pacific like a plague of locusts, the staff effectively helped us work out logistics problems regarding rooms and kept us well fed with the restaurant. Special dietary needs were met with respect and the bartender even invented an excellent drink for us on the fly given only the prompt "something fruity"!...

We were in Victoria for two nights for a family event and as we have a relative who works there we decided to choose the Hotel Grand Pacific. The decor is elegant and the staff were amazing!... We were greeted whenever we were coming or going, and were asked several times if we needed anything... We felt it really mattered that we enjoy our stay... The king sized bed was very comfortable and we had a balcony with a view... The bathroom had a tub with shower, a lighted magnifying shaving/makeup mirror and there was a convenient second separate small counter and basin area outside the bathroom... on a unit which held a small fridge, kettle, and Keurig coffeemaker with complementary regular and decaf pods... There seemed to be ample underground parking and while we didn't use the gym or pool areas we did check them out and they looked to be spacious and had a full time desk attendant... We had breakfast at the hotel restaurant, Fathom... The wait staff were friendly, the service excellent and the food well prepared... The hotel is next to the parliament buildings, across the street from the harbour and within easy walking distance to the downtown shops and restaurants... I would fully recommend staying at this hotel...

...The lounge and restaurant have been renovated and are very nice. The health club is still excellent with all the facilities working this is very important to me I have been to many hotels that have good facilities but a portion of them are not working for some reason like "it's there but you can't use it" very frustrating... The location is great right downtown we parked our cars and never went back everything we wanted or needed was within walking distance for us... Nice views of the harbour we got lucky, and our room was available early in fact this is the 3rd time this happened what a great way to start our stay... Why stay anywhere else, good prices great hotel great location, very nice staff, no brainer...

...The staff were friendly and the room was clean and spacious. The pool area was also really nice... We especially loved the kids pool for our 2 little ones... The reason I am giving 3* is because this hotel is still not offering housekeeping on short stays... Sorry, but that’s one of the perks of staying in a hotel...

...Room was comfortable, we appreciated the desk and the two relatively comfortable chairs. Double queen room with a view of the museum... Staff was friendly and helpful with booking and billing... Restaurant and lounge were nice looking but we did not try it... Had breakfast from the cafe first day which was delicious but pricey... We made the short walk for groceries to Red Barn and Thrifty's and took advantage of the fridge in the room for the other days breakfast... A reasonable walk into "downtown" / across the harbour 10-15 minutes for most places is a fairly pleasant walk along the waterfront... My first time traveling out of province since 2019 and it was a very nice stay... (It's a much nicer place than we normally stay lol)...

From our first phone call to the hotel until our final departure from the hotel (after two nights), everything was perfect... The staff was friendly and went above and beyond to make our stay perfect... The location directly across from the Coho ferry terminal was ideal while still being within easy walking distance of Government Street and the downtown area...

This hotel has a fabulous location with great views of the Harbour. You are right beside the Parliament buildings, with a museum and The Empress only a few hundred meters away... So many fabulous shops, bars and restaurants all within walking distance as well... We were fine with that but pleasantly surprised to see our room made up every other day without requesting it... We were there as a very large group so a special buffet breakfast was put on for us each morning...

...Our room (5th floor) was amazing as we had a little deck from which we could watch the ferries come & go as well as harbor traffic... We only ate 2 breakfasts at the hotel but both were very good!... The hotel location was perfect as it’s walking distance to many attractions and close to the harbor taxis too... Beautiful at night with the parliament lit up and the various fountains, horse drawn carriages and harbor lights...

...Street running between the two supports horse and carriage access in the evening... When the restaurant is closed, Belleville's is a half block away for bar and/or patio dining... The most conventient part was being able to check in my backpack to the luggage room both before and after check-out...

As everything in these strange times, some service is now limited, but we were well-informed ahead of time... Staff was very accommodating when asked for anything... Great location, close to everything...

...The group booking staff were very professional, courteous, and helpful. The rates were very reasonable for a modern hotel, especially with such a lovely location... The reception and banquet staff were also excellent... The rooms were excellent, well appointed and comfortable, good amenities... The group meals (breakfasts and dinners) were reasonably priced and exceeded my expectations in promptness of service, variety, quality and quantity... I have no hesitation to recommend this hotel for group or individual use...

Fabulous hotel, wonderful staff, perfect location facing the harbour and not far to walk to Fishermans Wharf... Our room was beautiful, make sure you book a seaview/harbour view room, the views are amazing, especially in the evening... The doorman were just wonderful, really happy and engaging... Only a 5 min walk into the centre, perfect location...