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463 Belleville Street, Victoria, British Columbia V8V 1X3 Canada
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US$123
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US$159
Fully refundable before Sat, Dec 16
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Traveller (1118)
Room & Suite (526)
Dining (46)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#43 of 920 hotels in Vancouver Island
Location
Cleanliness
Service
Value
Travellers' Choice
Facing Victoria's Inner Harbour and adjacent to the British Columbia Legislature, the Hotel Grand Pacific, recently voted World's Best, Top 500 places to stay by Travel + Leisure Magazine, is 2 blocks from Victoria's downtown restaurant and shopping scene, 2 blocks from the Victoria Conference Centre and 5 blocks from Fisherman's Wharf, a working harbour surrounded by an array of food kiosks, unique shops and ecotour adventures. The Victoria of today is urban, outdoorsy, culinary and hip. Experience Victoria today. Please call Hotel Grand Pacific directly and ahead of time to personalize your experience with us with your needs and requests.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Vending machine
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Chinese, German and 2 more
Traveller Insights
This summary was created by AI, based on 88 recent English reviews.
Powered by AI
Hotel Grand Pacific, situated in a prime location, is well-known for its comfortable, beautifully decorated atmosphere and breathtaking views, according to numerous guests. Many travelers commend the cleanliness and size of the rooms, as well as the hotel's extensive amenities, especially the gym and pool facilities. However, some visitors express dissatisfaction with the lack of daily housekeeping and additional fees. Despite these minor issues, the staff's professionalism and friendliness are consistently praised by guests at this well-appointed hotel.
Location
Central
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Comprehensive
Location
Central
Travelers highly praise the hotel's central location, which is within easy walking distance to the downtown area, inner harbor, ferry terminals, and various attractions.
  • stanko
    stanko
    Sep 2023 4 contributions
    The location is right downtown Victoria on the inner Harbour...
  • Audrey S
    Audrey S
    Aug 2023 34 contributions
    ...You don’t need a car because the location is so central...
  • Jennifer B
    Jennifer B
    Jul 2023 1 contribution
    ...The location was also perfect, right on the water on the middle of downtown...
  • Tom and Loren Z
    Tom and Loren Z
    Jun 2023 29 contributions
    ...The location is perfect, the care and professionalism of the staff and the comfort of the rooms have consistently been some of the best that we have stayed in around the world...
  • Roberta B
    Roberta B
    Jun 2023 38 contributions
    The hotel was in a great location in the inner harbour, we were able to walk everywhere...
  • Nicks J
    Nicks J
    Jun 2023 34 contributions
    ...The location is phenomenal - everything I wanted to do was walking distance...
  • MrsHWlvuk
    MrsHWlvuk
    Jun 2023 1 contribution
    ...Location is great too and parking our car so easy, good sized spaces...
  • H. W
    H. W
    May 2023 5 contributions
    ...It has a tremendous location (a short walk from the ferry terminals) with great views of the city and the harbor...
  • Darwin H
    Darwin H
    May 2023 4 contributions
    ...The location is close to everything and the view from our room was memorable...
  • artist2023
    artist2023
    Apr 2023 1 contribution
    brilliant venue, excellent location and great service... The location on the inner harbour is perfect and close to everything for business and relaxation...
  • Rammer
    Rammer
    Mar 2023 21 contributions
    ...The location is great right downtown we parked our cars and never went back everything we wanted or needed was within walking distance for us... Why stay anywhere else, good prices great hotel great location, very nice staff, no brainer...
  • @MrTravelholic
    @MrTravelholic
    Dec 2022 1 contribution
    ...This hotel is in an ideal location, and close to many tourist attractions...
  • Dan A
    Dan A
    Nov 2022 10 contributions
    ...The location directly across from the Coho ferry terminal was ideal while still being within easy walking distance of Government Street and the downtown area...
  • Peggie B
    Peggie B
    Nov 2022 484 contributions
    This hotel has a fabulous location with great views of the Harbour...
  • pearx4
    pearx4
    Nov 2022 631 contributions
    ...Great location within walking distance of Downtown Victoria...
  • Jolene M
    Jolene M
    Oct 2022 19 contributions
    ...The hotel location was perfect as it’s walking distance to many attractions and close to the harbor taxis too...
  • Daniela S
    Daniela S
    Oct 2022 11 contributions
    ...Great location, close to everything...
  • Dave B
    Dave B
    Sep 2022 26 contributions
    ...The rates were very reasonable for a modern hotel, especially with such a lovely location...
  • lstein1954
    lstein1954
    Sep 2022 2 contributions
    ...Beautiful location everything we needed at our fingertips...
  • Joanne P
    Joanne P
    Jul 2022 38 contributions
    Fabulous hotel, wonderful staff, perfect location facing the harbour and not far to walk to Fishermans Wharf... Only a 5 min walk into the centre, perfect location...
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Atmosphere
Elegant
Travelers consistently describe the hotel's atmosphere as well-appointed, comfortable, and beautifully decorated, with several praising the views and privacy.
  • karenbiggs12023
    karenbiggs12023
    Aug 2023 1 contribution
    ...Rooms are beautifully decorated, set up nicely to work on the computer, quiet to sleep in...
  • ashle4
    ashle4
    Aug 2023 179 contributions
    ...Our Victoria Room King was one of the nicest hotel rooms I have ever stayed in...
  • themusils
    themusils
    Aug 2023 1 contribution
    ...Beautiful hotel and very well appointed...
  • drkwkona
    drkwkona
    Jul 2023 1 contribution
    ...We loved the suite with French doors separating the room so parents and one teenager could sleep well and have privacy...
  • Don W
    Don W
    Jul 2023 1 contribution
    ...Our room was great--comfortable, clean, and faced the harbor, which gave us a perfect view of the Empress Hotel, inner harbor, and the "Pickle Boat Ballet" performances Saturday and Sunday morning...
  • Sodapop0474
    Sodapop0474
    Jul 2023 49 contributions
    ...We absolutely loved the atmosphere of the lounge and the service we received...
  • Jennifer B
    Jennifer B
    Jul 2023 1 contribution
    ...The hotel decor was exceptional, the staff was wonderful (a special thanks to the housekeeping staff) and the amenities were top drawer...
  • SeaSailor2
    SeaSailor2
    Jun 2023 5 contributions
    ...The rooms are large and well-appointed with a lovely balcony and great views...
  • WestOfTheFifth
    WestOfTheFifth
    Jun 2023 67 contributions
    ...The new lounge is ijust gorgeous. So refined and ambient, cozy but classy, just a beautiful space... And the patio of course, gazebos with fire tables… really nice...
  • Nicks J
    Nicks J
    Jun 2023 34 contributions
    ...I was upgraded, and the room was just so well appointed; lovely bathroom and a little balcony with 2 chairs so could sit out and enjoy the warm weather...
  • MrsHWlvuk
    MrsHWlvuk
    Jun 2023 1 contribution
    ...The room was big, airy and immaculate...
  • Footprints56789
    Footprints56789
    May 2023 3 contributions
    ...Room was wonderful- bright, spacious, comfortable...
  • KHegHold
    KHegHold
    Apr 2023 1 contribution
    ...Clean comfortable rooms with amazing location to see Victoria...
  • Jill M
    Jill M
    Mar 2023 1 contribution
    The room was gorgeous and modern, with a beautiful view of the harbour...
  • Maureen D
    Maureen D
    Mar 2023 28 contributions
    ...The decor is elegant and the staff were amazing!...
  • Rammer
    Rammer
    Mar 2023 21 contributions
    ...The lounge and restaurant have been renovated and are very nice...
  • kjkToronto
    kjkToronto
    Feb 2023 1021 contributions
    ...Room was comfortable, we appreciated the desk and the two relatively comfortable chairs. Double queen room with a view of the museum...
  • Melanie C
    Melanie C
    Jan 2023
    ...Wonderful view, quiet, warm and cozy, amazingly comfortable bed and pillows...
  • richerforwandering
    richerforwandering
    Oct 2022 79 contributions
    From the 1st impression at the Front Desk, ( Raaj was terrific) to beautifully decorated rooms, unbelievably comfortable beds ( my home bed is a top of the line and this was 1st Hotel to be superior) to a 1st Class Spa, Sauna, whirlpool and 25 meter indoor pool, we were pleasantly impressed...
  • Dave B
    Dave B
    Sep 2022 26 contributions
    ...The rooms were excellent, well appointed and comfortable, good amenities...
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Rooms
Comfortable
Most travelers praised the rooms for their cleanliness, comfort, size, and spectacular views. However, a few guests encountered issues with room allocation and outdated furnishings.
  • Papadoc529
    Papadoc529
    Aug 2023 303 contributions
    ...We arrived in the morning and the room was not yet ready. There is a bag check room to leave your belongings while you walk to just about any nearby attraction as Fisherman’s Wharf, downtown, Chinatown, or take a water taxi... The rooms are spacious and meticulously clean... Rooms are either city view or harbor view... The beds were comfortable and there are plenty of linens...
  • Andrea-mumof3
    Andrea-mumof3
    Aug 2023 79 contributions
    ...Booked 2 signature rooms overlooking the inner harbour and the view was amazing from the balconies, especially at night... Both rooms were cleaned to a very high standard by a lovely member of the housekeeping staff... steam room and whirlpool were perfect for a bit of relaxation after sightseeing and stay open until 10pm...
  • karenbiggs12023
    karenbiggs12023
    Aug 2023 1 contribution
    ...Rooms are beautifully decorated, set up nicely to work on the computer, quiet to sleep in...
  • ashle4
    ashle4
    Aug 2023 179 contributions
    ...Our Victoria Room King was one of the nicest hotel rooms I have ever stayed in...
  • Don W
    Don W
    Jul 2023 1 contribution
    We took the Victoria Clipper from Seattle to Victoria and booked the hotel as a package with the tickets... Our room was great--comfortable, clean, and faced the harbor, which gave us a perfect view of the Empress Hotel, inner harbor, and the "Pickle Boat Ballet" performances Saturday and Sunday morning... Great location, great staff and rooms, highly recommended!...
  • MrsHWlvuk
    MrsHWlvuk
    Jun 2023 1 contribution
    ...The room was big, airy and immaculate. In room facilities were generous and the best in class, great coffee and for a tea drinker the kettle and big china mug were perfect!...
  • malcolmpallos
    malcolmpallos
    Jun 2023 1 contribution
    ...Try to stay in an "even numbered" room as I'm pretty sure those face the harbour. I was given an upgrade from my original room, nice touch of extra service...
  • Tawnya
    Tawnya
    May 2023 19 contributions
    ...Booked hotel through Black Ball ferry as part of a package selecting the king room for our anniversary stay. Upon arrival I was told we were in a room with 2 queens... I advised the lady at the desk I booked a king as my husband is a tall man and it's our anniversary(a milestone one)... I was told "Your room isn't guaranteed when booking with the ferry."... It was a standard room with balcony, which all their rooms have a balcony... When asked about a room switch I was told the hotel was "full."... You could see how dark all the rooms were in the evening/night...
  • Footprints56789
    Footprints56789
    May 2023 3 contributions
    ...Room was wonderful- bright, spacious, comfortable... We had a harbor view room and could sit and watch all the boats and people...
  • Doot55
    Doot55
    May 2023 10 contributions
    ...The beds were okay in the room but everything else is old old old and so outdated...
  • Rammer
    Rammer
    Mar 2023 21 contributions
    ...Nice views of the harbour we got lucky, and our room was available early in fact this is the 3rd time this happened what a great way to start our stay...
  • Tracey D
    Tracey D
    Mar 2023 2 contributions
    ...The staff is friendly, the room was clean and the views spectacular...
  • Angela W
    Angela W
    Feb 2023 1 contribution
    Our room was perfectly comfortable, we all enjoyed the pool, delicious food and excellent service...
  • Melanie C
    Melanie C
    Jan 2023
    ...Unfortunately we were given an extremely noisy (pipes banging and clanging all night), cold room with a smoke detector directly over our bed that shone like a spot light on us all night. When we informed the front desk, no questions asked, they moved us to a gorgeous harbour view room... Price was reasonable compared to other hotels in this area... We enjoyed our stay and would consider staying there again...
  • lanarassa
    lanarassa
    Jan 2023 1 contribution
    ...The room I stayed in was very comfortable and larger than I expected...
  • turena0201
    turena0201
    Nov 2022 10 contributions
    ...There was NO housecleaning, at all due to "staff shortage", umm ok ,but also no discount to account for the fact that we had NO housecleaning in our room that we stayed in, for 5 nights...
  • pearx4
    pearx4
    Nov 2022 631 contributions
    ...Comfortable spacious room with all the amenities needed...
  • Jolene M
    Jolene M
    Oct 2022 19 contributions
    We stayed 3 nights at Grand Pacific Hotel. Our room (5th floor) was amazing as we had a little deck from which we could watch the ferries come & go as well as harbor traffic...
  • CanadaTraveller12345
    CanadaTraveller12345
    Oct 2022 6 contributions
    Very disappointed with this so called 4-star hotel... Good luck if you are trying to do any work in your room...
  • Joanne P
    Joanne P
    Jul 2022 38 contributions
    Fabulous hotel, wonderful staff, perfect location facing the harbour and not far to walk to Fishermans Wharf... Our room was beautiful, make sure you book a seaview/harbour view room, the views are amazing, especially in the evening...
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Value
Reasonable
Travelers have mixed opinions about the hotel's value, with some appreciating reasonable rates and others criticizing additional fees or lack of services.
  • stanko
    stanko
    Sep 2023 4 contributions
    The location is right downtown Victoria on the inner Harbour... The restaurant and lounge too are up to standard albeit a bit pricey...
  • Dave G
    Dave G
    Aug 2023 1 contribution
    ...I arrived and paid to valet my truck which is brand new and recently washed and detailed... I was then offered a $7 dollar compensation by one of the staff, which was an insult... A manager then spoke to me and gave the same response saying there was not much they could or would do… eventually agreeing to refund my valet fee which still hasn’t been done... For a hotel claiming to be a high end 4+ star hotel, this service was a joke and I am highly disappointed in the response given from the hotel and staff...
  • Papadoc529
    Papadoc529
    Aug 2023 303 contributions
    ...The on site restaurant, Fathom, was excellent and the prices were actually better than I expected from a hotel restaurant...
  • ashle4
    ashle4
    Aug 2023 179 contributions
    ...No Smart TV here, no Netflix, Prime, etc...
  • Don W
    Don W
    Jul 2023 1 contribution
    We took the Victoria Clipper from Seattle to Victoria and booked the hotel as a package with the tickets...
  • malcolmpallos
    malcolmpallos
    Jun 2023 1 contribution
    ...The valet service is only a few dollars more than parking and it's in a secure lot...
  • WestOfTheFifth
    WestOfTheFifth
    Jun 2023 67 contributions
    ...The new lounge is ijust gorgeous... And quick mention to all of the valets… really helpful and easy to deal with in getting TAXI’s and such This place is kind of at the top of my price point, but I will definitely be back...
  • Larry J
    Larry J
    Jun 2023 189 contributions
    ...High railing on the balcony with no view while seated...
  • Tawnya
    Tawnya
    May 2023 19 contributions
    Booked hotel through Black Ball ferry as part of a package selecting the king room for our anniversary stay... I told the employee how wrong that is and that a king is needed as my husband is a tall man... Not exactly the romantic or comfortable stay I was hoping for... I will never be back and I will definitely not recommend staying at this hotel unless you want to be disappointed...
  • Jenna S
    Jenna S
    Mar 2023 4 contributions
    ...The reason I am giving 3* is because this hotel is still not offering housekeeping on short stays... Perhaps the rates should be reduced to compensate for this fact but rates seemed to be average compared to pre-Covid...
  • Rammer
    Rammer
    Mar 2023 21 contributions
    ...Why stay anywhere else, good prices great hotel great location, very nice staff, no brainer...
  • Madison
    Madison
    Mar 2023 1 contribution
    ...Josee deserves praise for being welcoming, hospitable, and incredibly enthusiastic...
  • Tracey D
    Tracey D
    Mar 2023 2 contributions
    ...The food is delicious at the Fathom restaurant...
  • tammyr0berts0n
    tammyr0berts0n
    Feb 2023 1 contribution
    ...The renovations in the restaurant and bar are beautiful and elegant and the food was delicious and very reasonable...
  • kjkToronto
    kjkToronto
    Feb 2023 1021 contributions
    ...Had breakfast from the cafe first day which was delicious but pricey. We made the short walk for groceries to Red Barn and Thrifty's and took advantage of the fridge in the room for the other days breakfast... I would definitely stay here again, but I am probably too frugal to pay the advertised rate if we hadn't had a corporate rate arranged...
  • Melanie C
    Melanie C
    Jan 2023
    ...Unfortunately we were given an extremely noisy (pipes banging and clanging all night), cold room with a smoke detector directly over our bed that shone like a spot light on us all night... Price was reasonable compared to other hotels in this area...
  • Petet P
    Petet P
    Dec 2022 1 contribution
    ...It is posted all over the parking area that you need to purchase parking...
  • turena0201
    turena0201
    Nov 2022 10 contributions
    ...There was NO housecleaning, at all due to "staff shortage", umm ok ,but also no discount to account for the fact that we had NO housecleaning in our room that we stayed in, for 5 nights. I had to beg for towels and more coffee, after the 3rd night (and this is a $300 + per night hotel)...
  • CanadaTraveller12345
    CanadaTraveller12345
    Oct 2022 6 contributions
    Very disappointed with this so called 4-star hotel...
  • Dave B
    Dave B
    Sep 2022 26 contributions
    ...The rates were very reasonable for a modern hotel, especially with such a lovely location... The group meals (breakfasts and dinners) were reasonably priced and exceeded my expectations in promptness of service, variety, quality and quantity...
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Cleanliness
Meticulous
Most guests appreciated the cleanliness of the rooms, however, several guests were dissatisfied with the lack of daily housekeeping due to staff shortages.
  • Joe M
    Joe M
    Sep 2023 237 contributions
    ...Very Clean, comfortable beds and a pleasant staff...
  • robert424
    robert424
    Sep 2023 23 contributions
    ...Room was very clean, great view of inner harbor...
  • karenbiggs12023
    karenbiggs12023
    Aug 2023 1 contribution
    ...Rooms are beautifully decorated, set up nicely to work on the computer, quiet to sleep in...
  • Papadoc529
    Papadoc529
    Aug 2023 303 contributions
    ...There are paved walkways and getting bags there are no problem... The rooms are spacious and meticulously clean... The beds were comfortable and there are plenty of linens...
  • Andrea-mumof3
    Andrea-mumof3
    Aug 2023 79 contributions
    ...Both rooms were cleaned to a very high standard by a lovely member of the housekeeping staff...
  • Don W
    Don W
    Jul 2023 1 contribution
    ...Our room was great--comfortable, clean, and faced the harbor, which gave us a perfect view of the Empress Hotel, inner harbor, and the "Pickle Boat Ballet" performances Saturday and Sunday morning...
  • SeaSailor2
    SeaSailor2
    Jun 2023 5 contributions
    ...The next morning I requested replacement coffee and shampoo while at the front desk...
  • WestOfTheFifth
    WestOfTheFifth
    Jun 2023 67 contributions
    ...So refined and ambient, cozy but classy, just a beautiful space... Room incredibly clean, oversized deep, soaker tub...
  • MrsHWlvuk
    MrsHWlvuk
    Jun 2023 1 contribution
    ...The room was big, airy and immaculate...
  • 도영 김
    도영 김
    May 2023 4 contributions
    ...The room was clean and the view of the harbour was fantastic and romantic...
  • rashad e
    rashad e
    Apr 2023 3 contributions
    ...The room was very clean and the bed was most comfortable. Bath robes were cozy & a pleasant surprise...
  • Maureen D
    Maureen D
    Mar 2023 28 contributions
    ...The bathroom had a tub with shower, a lighted magnifying shaving/makeup mirror and there was a convenient second separate small counter and basin area outside the bathroom... I would fully recommend staying at this hotel...
  • Jenna S
    Jenna S
    Mar 2023 4 contributions
    ...The staff were friendly and the room was clean and spacious... The reason I am giving 3* is because this hotel is still not offering housekeeping on short stays... I understood cutting corners in this way during the peak of Covid but we are past this phase now and housekeeping can and should continue...
  • Madison
    Madison
    Mar 2023 1 contribution
    ...Also our kids loved the pool and it was very clean...
  • Tracey D
    Tracey D
    Mar 2023 2 contributions
    ...The staff is friendly, the room was clean and the views spectacular...
  • Melanie C
    Melanie C
    Jan 2023
    ...The pool and spa area was very nice, clean and welcoming...
  • Petet P
    Petet P
    Dec 2022 1 contribution
    The hotel is nice and clean room was nice but check in service was poor...
  • Peggie B
    Peggie B
    Nov 2022 484 contributions
    ...We were told upon check in that they were short staffed so housekeeping would only be upon request. We were fine with that but pleasantly surprised to see our room made up every other day without requesting it...
  • turena0201
    turena0201
    Nov 2022 10 contributions
    ...There was NO housecleaning, at all due to "staff shortage", umm ok ,but also no discount to account for the fact that we had NO housecleaning in our room that we stayed in, for 5 nights...
  • Jolene M
    Jolene M
    Oct 2022 19 contributions
    ...Due to staff shortage there was no daily housekeeping but they would bring up towels and coffee etc as required...
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Service
Friendly
Most travelers praised the hotel's service, highlighting the friendliness, professionalism, and efficiency of the staff. However, some guests reported issues with housekeeping due to staff shortages.
  • Papadoc529
    Papadoc529
    Aug 2023 303 contributions
    ...There are paved walkways and getting bags there are no problem... There is a bag check room to leave your belongings while you walk to just about any nearby attraction as Fisherman’s Wharf, downtown, Chinatown, or take a water taxi... The beds were comfortable and there are plenty of linens... All of the staff were friendly, out-going and helpful...
  • Dave G
    Dave G
    Aug 2023 1 contribution
    So we stayed at the Grand Hotel for our wedding, and reserved over 20 rooms for out of town guests etc. I arrived and paid to valet my truck which is brand new and recently washed and detailed... 2 days later I left the hotel and had them retrieve it from their valet parking... A manager then spoke to me and gave the same response saying there was not much they could or would do… eventually agreeing to refund my valet fee which still hasn’t been done... For a hotel claiming to be a high end 4+ star hotel, this service was a joke and I am highly disappointed in the response given from the hotel and staff...
  • UwchlanJohn
    UwchlanJohn
    Aug 2023 90 contributions
    ...The trip was set up in connection with and through the ferry company. The hotel is a short walk of no more than 200 yards from the ferry terminal and next to the Parliament Building... All of the employees of the hotel were professional, friendly and helpful...
  • Diane Q
    Diane Q
    Aug 2023 4 contributions
    Hotel is dated but the issue is with the front desk reception. We arrived early from Vancouver as with ferry issues, took the 6 am ti ensure we would make it to Victoria... When making the reservation, I confirmed an early check in... Upon arrival, we were told no rooms were ready and we would be out on a wait list... Luisa the front desk agent, has an attitude and seemed like it was an inconvenience for her to check for early arrival... We were told we wld receive a text message when we cld check in... Tina was able to move a few things around and got us into a room... Front desk was advised on the first day.. still not filled...
  • drkwkona
    drkwkona
    Jul 2023 1 contribution
    ...Friendly staff and great on site parking. We loved the suite with French doors separating the room so parents and one teenager could sleep well and have privacy...
  • Sodapop0474
    Sodapop0474
    Jul 2023 49 contributions
    ...The rooms were fantastic and the service was excellent. Parking is limited in the harbor so the convenience of underground parking is greatly appreciated... We absolutely loved the atmosphere of the lounge and the service we received...
  • Sofie N
    Sofie N
    Jul 2023 1 contribution
    My mom and I are long time and loyal patrons of this hotel. It is always our hotel of choice whenever we come to Victoria... We would first like to commend their courteous and accommodating front desk staff... Secondly, we commend Spencer, the bellhop, who was prompt, courteous, and efficient in bringing our luggage from our room to our car... Thirdly, we wish to commend the care and courtesy of David in the Athletic Centre... And last, but not least, we wish to thank Paul in maintenance, who, upon our late night request for help, arrived in our room in minutes... Paul spent well over half an hour masterfully fixing both devices which required repair... Our sincere thanks and appreciation to the staff members of the Grand Pacific for their outstanding service... It is what keeps us coming back to your fine hotel...
  • Tom and Loren Z
    Tom and Loren Z
    Jun 2023 29 contributions
    ...Hotel Grand Pacific has always been of high quality when we have stayed. The location is perfect, the care and professionalism of the staff and the comfort of the rooms have consistently been some of the best that we have stayed in around the world...
  • malcolmpallos
    malcolmpallos
    Jun 2023 1 contribution
    Walking distance to pretty much everything. Great location right on the inner harbour, friendly workers and fast service... The valet service is only a few dollars more than parking and it's in a secure lot... I was given an upgrade from my original room, nice touch of extra service...
  • artist2023
    artist2023
    Apr 2023 1 contribution
    brilliant venue, excellent location and great service. The food and service is top notch and very classy without being pretentious...
  • Lydia N
    Lydia N
    Apr 2023 1 contribution
    ...We got outstanding staff service from start to finish. Celina at Reservation was very pleasant over the phone, booked us a perfect suite and overall gave excellent customer service... Jose at the Front Desk was warmly welcoming and provided charming and top-notch assistance... We will definitely recommend the Hotel Grand Pacific to our friends and relatives – and we’ll be back!...
  • tcooper573
    tcooper573
    Mar 2023 2 contributions
    When my wedding guests and I descended upon the Hotel Grand Pacific like a plague of locusts, the staff effectively helped us work out logistics problems regarding rooms and kept us well fed with the restaurant. Special dietary needs were met with respect and the bartender even invented an excellent drink for us on the fly given only the prompt "something fruity"!...
  • Jenna S
    Jenna S
    Mar 2023 4 contributions
    ...The staff were friendly and the room was clean and spacious... The reason I am giving 3* is because this hotel is still not offering housekeeping on short stays... Sorry, but that’s one of the perks of staying in a hotel... Perhaps the rates should be reduced to compensate for this fact but rates seemed to be average compared to pre-Covid...
  • Maureen D
    Maureen D
    Mar 2023 28 contributions
    ...The decor is elegant and the staff were amazing! We were greeted whenever we were coming or going, and were asked several times if we needed anything... There seemed to be ample underground parking and while we didn't use the gym or pool areas we did check them out and they looked to be spacious and had a full time desk attendant... We had breakfast at the hotel restaurant, Fathom... The wait staff were friendly, the service excellent and the food well prepared... I would fully recommend staying at this hotel...
  • miriamvanetten
    miriamvanetten
    Mar 2023 1 contribution
    From the minute that we stepped out of our vehicle at the front door, until we checked out the following morning, we were treated with the utmost care , from the valet service, to taking our bags to the room, to the room itself, the staff at front desk upon checking in, to the staff walking around, to the absolutely amazing food served @ the Fathom Restaurant... All the staff, at every level, aimed at making our stay memorable and wonderful...
  • lanarassa
    lanarassa
    Jan 2023 1 contribution
    The staff were so warm, welcoming and genuine. The room I stayed in was very comfortable and larger than I expected... Another bonus was the valet parking which was convenient and valuable especially with small children... I would highly recommend this hotel above all others...
  • Petet P
    Petet P
    Dec 2022 1 contribution
    The hotel is nice and clean room was nice but check in service was poor... The hotel is paid parking which I was aware of as I checked out their website but upon check in there was no explanation that parking is builder to the room and that clients did not have to purchase parking from the meters... Again nice hotel poor services...
  • @MrTravelholic
    @MrTravelholic
    Dec 2022 1 contribution
    My wife and I had a wonderful stay at this hotel... Jose is very nice, polite and cheerful, he always smiles, and when he handed us our receipt he put his hands together and vowed... I have not experienced that kind of hospitality at other hotels... One thing that I can recommend is that the hotel must have an airport shuttle service...
  • Jolene M
    Jolene M
    Oct 2022 19 contributions
    ...Due to staff shortage there was no daily housekeeping but they would bring up towels and coffee etc as required. We only ate 2 breakfasts at the hotel but both were very good!...
  • Dave B
    Dave B
    Sep 2022 26 contributions
    ...Organized a car club tour, 35 people, stayed several nights. The group booking staff were very professional, courteous, and helpful... The reception and banquet staff were also excellent... The rooms were excellent, well appointed and comfortable, good amenities... The group meals (breakfasts and dinners) were reasonably priced and exceeded my expectations in promptness of service, variety, quality and quantity... I have no hesitation to recommend this hotel for group or individual use...
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Amenities
Comprehensive
Guests praised the hotel for its comprehensive amenities including well-appointed rooms, outstanding gym and pool facilities, and quality in-room facilities. However, some guests reported limited services like no daily housekeeping.
  • Joe M
    Joe M
    Sep 2023 237 contributions
    The hotel is located by the inner harbor and provides great views of the harbor. Well located to see many of the attractions in Victoria... Very Clean, comfortable beds and a pleasant staff... Walking to the Fishermans wharf, restaurants, the Parliament building is quick...
  • Dave G
    Dave G
    Aug 2023 1 contribution
    So we stayed at the Grand Hotel for our wedding, and reserved over 20 rooms for out of town guests etc. I arrived and paid to valet my truck which is brand new and recently washed and detailed... 2 days later I left the hotel and had them retrieve it from their valet parking... For a hotel claiming to be a high end 4+ star hotel, this service was a joke and I am highly disappointed in the response given from the hotel and staff...
  • Diane Q
    Diane Q
    Aug 2023 4 contributions
    ...When making the reservation, I confirmed an early check in... Also… soap dispensers in ladies washroom near the lounge was empty for 2 days...
  • UwchlanJohn
    UwchlanJohn
    Aug 2023 90 contributions
    ...The hotel is a short walk of no more than 200 yards from the ferry terminal and next to the Parliament Building... Everything that we wanted to see is within walking distance for most people... Walking through neighborhoods near the hotel was exceptionally nice where nearly every home owner seems to be a gardiner...
  • Andrea-mumof3
    Andrea-mumof3
    Aug 2023 79 contributions
    ...Booked 2 signature rooms overlooking the inner harbour and the view was amazing from the balconies, especially at night. The reception member of staff who checked us in was really cheerful and friendly... Both rooms were cleaned to a very high standard by a lovely member of the housekeeping staff... The 25 metre swimming pool, sauna... steam room and whirlpool were perfect for a bit of relaxation after sightseeing and stay open until 10pm...
  • drkwkona
    drkwkona
    Jul 2023 1 contribution
    ...Great location and gym and restaurant. Friendly staff and great on site parking... We loved the suite with French doors separating the room so parents and one teenager could sleep well and have privacy...
  • SeaSailor2
    SeaSailor2
    Jun 2023 5 contributions
    This is à beautifully situated hotel on Victoria’s inner harbour. The rooms are large and well-appointed with a lovely balcony and great views... The fitness club is superb, with a weight room, fitness machines, squash court, steam room, sauna, whirlpool and large pool with lanes reserved for lap swimmers... Unfortunately we were notified, on checkin, that there would be no daily housekeeping service but we could replenish bathroom amenities at any time on request... The next morning I requested replacement coffee and shampoo while at the front desk... The clerk took down my room number and said it would be placed in my room...
  • H. W
    H. W
    May 2023 5 contributions
    Hotel Grand Pacific is quite simply an outstanding place to stay in Victoria... It has a tremendous location (a short walk from the ferry terminals) with great views of the city and the harbor... The staff is top notch and the food options are outstanding...
  • tcooper573
    tcooper573
    Mar 2023 2 contributions
    When my wedding guests and I descended upon the Hotel Grand Pacific like a plague of locusts, the staff effectively helped us work out logistics problems regarding rooms and kept us well fed with the restaurant. Special dietary needs were met with respect and the bartender even invented an excellent drink for us on the fly given only the prompt "something fruity"!...
  • Maureen D
    Maureen D
    Mar 2023 28 contributions
    We were in Victoria for two nights for a family event and as we have a relative who works there we decided to choose the Hotel Grand Pacific. The decor is elegant and the staff were amazing!... We were greeted whenever we were coming or going, and were asked several times if we needed anything... We felt it really mattered that we enjoy our stay... The king sized bed was very comfortable and we had a balcony with a view... The bathroom had a tub with shower, a lighted magnifying shaving/makeup mirror and there was a convenient second separate small counter and basin area outside the bathroom... on a unit which held a small fridge, kettle, and Keurig coffeemaker with complementary regular and decaf pods... There seemed to be ample underground parking and while we didn't use the gym or pool areas we did check them out and they looked to be spacious and had a full time desk attendant... We had breakfast at the hotel restaurant, Fathom... The wait staff were friendly, the service excellent and the food well prepared... The hotel is next to the parliament buildings, across the street from the harbour and within easy walking distance to the downtown shops and restaurants... I would fully recommend staying at this hotel...
  • Rammer
    Rammer
    Mar 2023 21 contributions
    ...The lounge and restaurant have been renovated and are very nice. The health club is still excellent with all the facilities working this is very important to me I have been to many hotels that have good facilities but a portion of them are not working for some reason like "it's there but you can't use it" very frustrating... The location is great right downtown we parked our cars and never went back everything we wanted or needed was within walking distance for us... Nice views of the harbour we got lucky, and our room was available early in fact this is the 3rd time this happened what a great way to start our stay... Why stay anywhere else, good prices great hotel great location, very nice staff, no brainer...
  • Jenna S
    Jenna S
    Mar 2023 4 contributions
    ...The staff were friendly and the room was clean and spacious. The pool area was also really nice... We especially loved the kids pool for our 2 little ones... The reason I am giving 3* is because this hotel is still not offering housekeeping on short stays... Sorry, but that’s one of the perks of staying in a hotel...
  • kjkToronto
    kjkToronto
    Feb 2023 1021 contributions
    ...Room was comfortable, we appreciated the desk and the two relatively comfortable chairs. Double queen room with a view of the museum... Staff was friendly and helpful with booking and billing... Restaurant and lounge were nice looking but we did not try it... Had breakfast from the cafe first day which was delicious but pricey... We made the short walk for groceries to Red Barn and Thrifty's and took advantage of the fridge in the room for the other days breakfast... A reasonable walk into "downtown" / across the harbour 10-15 minutes for most places is a fairly pleasant walk along the waterfront... My first time traveling out of province since 2019 and it was a very nice stay... (It's a much nicer place than we normally stay lol)...
  • Dan A
    Dan A
    Nov 2022 10 contributions
    From our first phone call to the hotel until our final departure from the hotel (after two nights), everything was perfect... The staff was friendly and went above and beyond to make our stay perfect... The location directly across from the Coho ferry terminal was ideal while still being within easy walking distance of Government Street and the downtown area...
  • Peggie B
    Peggie B
    Nov 2022 484 contributions
    This hotel has a fabulous location with great views of the Harbour. You are right beside the Parliament buildings, with a museum and The Empress only a few hundred meters away... So many fabulous shops, bars and restaurants all within walking distance as well... We were fine with that but pleasantly surprised to see our room made up every other day without requesting it... We were there as a very large group so a special buffet breakfast was put on for us each morning...
  • Jolene M
    Jolene M
    Oct 2022 19 contributions
    ...Our room (5th floor) was amazing as we had a little deck from which we could watch the ferries come & go as well as harbor traffic... We only ate 2 breakfasts at the hotel but both were very good!... The hotel location was perfect as it’s walking distance to many attractions and close to the harbor taxis too... Beautiful at night with the parliament lit up and the various fountains, horse drawn carriages and harbor lights...
  • mindy b
    mindy b
    Oct 2022 10 contributions
    ...Street running between the two supports horse and carriage access in the evening... When the restaurant is closed, Belleville's is a half block away for bar and/or patio dining... The most conventient part was being able to check in my backpack to the luggage room both before and after check-out...
  • Daniela S
    Daniela S
    Oct 2022 11 contributions
    As everything in these strange times, some service is now limited, but we were well-informed ahead of time... Staff was very accommodating when asked for anything... Great location, close to everything...
  • Dave B
    Dave B
    Sep 2022 26 contributions
    ...The group booking staff were very professional, courteous, and helpful. The rates were very reasonable for a modern hotel, especially with such a lovely location... The reception and banquet staff were also excellent... The rooms were excellent, well appointed and comfortable, good amenities... The group meals (breakfasts and dinners) were reasonably priced and exceeded my expectations in promptness of service, variety, quality and quantity... I have no hesitation to recommend this hotel for group or individual use...
  • Joanne P
    Joanne P
    Jul 2022 38 contributions
    Fabulous hotel, wonderful staff, perfect location facing the harbour and not far to walk to Fishermans Wharf... Our room was beautiful, make sure you book a seaview/harbour view room, the views are amazing, especially in the evening... The doorman were just wonderful, really happy and engaging... Only a 5 min walk into the centre, perfect location...
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Ken G wrote a review Today
Qualicum Beach4 contributions
The Hotel Grand Pacific was a fantastic venue for our organizations' Christmas luncheon. The decor, the service and the food were excellent. The staff went above and beyond to make our event successful. We also got a special room rate for those from away who needed to stay over.
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Date of stay: December 2023
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Trip type: Travelled on business
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Zulu wrote a review Nov 2023
British Columbia, Canada641 contributions
This is a lovely hotel. The check in was warm and welcoming. Our room was beautiful. Very spacious, comfortable and attractive. Gorgeous view from our balcony. The yachts in the inner harbour to the left, the Olympic mountains to the right and the lovely legislature buildings twinkling in front of us. A large king size bed made for a comfy sleep. Nice big bathroom with all the amenities. Has some snacks in the bar and the food was top notch. Lots of interesting local spirits and wines. Room service breakfast arrived promptly and still hot. Generous portions. The mushroom frittata is delicious. Bonus premium - our dog is a welcome guest too. The hotel is right in the middle of all the major tourist attractions such as the museum and the whale watching tours. Downtown shopping is just steps away. Highly recommend this grand hotel. We will certainly be coming back.
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Underground parking is easy to access. There’s a beautiful pool so bring your bathing suits
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reid James, General Manager at Hotel Grand Pacific
Responded 1 week ago
Thank you for taking the time to write us such a lovely review! We are thrilled to hear you enjoyed your stay and look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RobHeatherCats wrote a review Nov 2023
Comox, Canada15 contributions
Always pleased with this Hotel! Great location, easy secure onsite parking, great staff, many amenities. The Fathom Restaurant and Lounge offer delicious food and creative cocktails and often have live music. A nice option should the weather be less than pleasant!
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Date of stay: November 2023
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Response from Reid James, General Manager at Hotel Grand Pacific
Responded 2 weeks ago
Thank you for your review! We are so happy you enjoyed your stay and look forward to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John W wrote a review Nov 2023
2 contributions
This is clearly one of the finest hotels I've stayed in, and I travel a lot. The staff were all smiles, and super-friendly and helpful, it's obvious they enjoy working there, and the managers must attract and keep high quality individuals who work there. The location is super-convenient, as it is very close to the ferry (right across the street). Ask to stay in the 4th floor or higher, and you can see all of the beautiful Victoria Harbor. We had a dog (my daughter's), and a reasonable fee is asked, and they had a dog bed and two shiny dog bowls right there in the room when we arrived... the smile on my daugher's face was priceless. And her dog KOA absolutely loved the hotel and suite. The staff smiled when we walked in and out... they love dogs too. And... the hotel didn't smell like dogs... in fact, this is one of the most beautiful and cleanest hotels you'll every find. Book a room here, and enjoy all that spectacular Victoria and Vancouver Island has to offer. J Wipfler and family
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Date of stay: November 2023
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Response from Reid James, General Manager at Hotel Grand Pacific
Responded 2 weeks ago
Thank you for taking the time to leave us this kind review! We are so happy you, your daughter, and her furry friend enjoyed your stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brad J wrote a review Nov 2023
Victoria, Canada2 contributions
The staff made is feel like home! The rooms were clean and had very nice pool and gym! I got a good deal on my room and felt comfortable during our entire stay. I would recommend staying at the hotel Grand Pacific
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Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reid James, General Manager at Hotel Grand Pacific
Responded 2 weeks ago
Thank you for your review! We're thrilled to hear you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cruiser240293 wrote a review Nov 2023
Port Angeles, Washington1 contribution
The front desk staff were courteous and professional, bar staff fun and engaging, and I appreciated them holding my luggage for me after I checked out until it was time to catch my ferry. The room was very clean and the bed and pillows were so comfortable. I love the convenient location as well. I will definitely stay again.
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Date of stay: November 2023
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Response from Reid James, General Manager at Hotel Grand Pacific
Responded 2 weeks ago
Thank you for taking the time to leave us this kind review! We look forward to hosting you again next time you're in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ricncal wrote a review Nov 2023
1 contribution
Beautiful hotel. Great staff and customer service. Near the ferry and walking distance to other places to see. Restaurant has good food and lounge was good for drinks and had live music. Highly recommend this hotel and will be back.
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Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reid James, General Manager at Hotel Grand Pacific
Responded 4 weeks ago
Thank you for your review! We look forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Theresa P wrote a review Nov 2023
1 contribution
A friend from overseas was visiting and had never experienced Canadian hospitality. We came over on the BlackBall ferry on a special package and had a wonderful time. The Hotel Grand Pacific Victoria was very nice and the city walk was pleasant. A bus ride to Buchart Gardens and a lovely afternoon enjoying the flora and fauna. Love this city!
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Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reid James, General Manager at Hotel Grand Pacific
Responded 4 weeks ago
Thank you for your review! We are thrilled to be a part of your friends first Canadian hospitality experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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larsonjb1223 wrote a review Oct 2023
Yakima Valley, Washington2 contributions
Beautiful hotel, comfortable beds, view of the harbor and the city. Staff very helpful and convenient to the Clipper ship pier. Walkable to restaurants, coffee, museum, Empress, and shopping. Will stay there again.
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Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reid James, General Manager at Hotel Grand Pacific
Responded Oct 30, 2023
Thank you for your review! We look forward to hosting you again next time you're in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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donnyg828 wrote a review Oct 2023
Calgary, Canada439 contributions
This is a wonderful hotel. The location, beside the parliament buildings overlooking the harbor and a short walk to downtown, is perfect, and the amenities are superb...great food at Fathom, fantastic gym, pool, jacuzzi, steam and dry saunas, underground parking, wonderful staff. We felt more like family than guests. Crystal, Kaitlyn and Jose at the front desk are incredibly friendly and helpful. The rooms are clean and comfortable...love the pillows! I won't stay anywhere else when I visit Victoria again. Thank you for making our stay so memorable and enjoyable!
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reid James, General Manager at Hotel Grand Pacific
Responded Oct 30, 2023
Thank you for taking the time to leave us a review! We're thrilled that you enjoyed your stay and were able to enjoy all of our facilities. We will see you next time you're in town!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$127 - US$194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand pacific hotel, grand pacific victoria
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaJames Bay
NUMBER OF ROOMS
304
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Hotel Grand Pacific - UPDATED 2023 Prices, Reviews & Photos (Victoria, British Columbia) - Tripadvisor

Frequently Asked Questions about Hotel Grand Pacific
Which popular attractions are close to Hotel Grand Pacific?
Nearby attractions include Axe and Grind (0.5 km), The Pedaler (0.2 km), and Inner Harbour (0.3 km).
What are some of the property amenities at Hotel Grand Pacific?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Grand Pacific?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Grand Pacific?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Grand Pacific?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Grand Pacific?
Conveniently located restaurants include Legislative Dining Room, Red Fish Blue Fish, and Nourish Kitchen & Cafe.
Are there opportunities to exercise at Hotel Grand Pacific?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel Grand Pacific?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Grand Pacific?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Grand Pacific offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Grand Pacific?
The staff speaks multiple languages, including English, French, German, Chinese, Japanese, and Indonesian.