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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 53 Hotels in Victoria
Certificate of Excellence
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BEST WESTERN PLUS Carlton Plaza Hotel
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998 Reviews from our TripAdvisor Community

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Showing 941: English reviews
Okanagan, B.C.
Level Contributor
73 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 6 days ago NEW

Stayed 3 nights in November while in Victoria for medical reasons. Arrived very early at 8:30 a.m. and was immediately given our room. YEAH! Requested a quiet room and was given a room on the 5th room facing Johnston street. Being higher up does help with street noise but it is an old building and the noise was very evident.... More 

1 Thank MissyGryphon
Vancouver, British Columbia
1 review
Reviewed 1 week ago

Good hotel, close to everything, could be the problem with parking in peak hours. I have been staying in different rooms but those one with kitchenette are the best. Stuff is super friendly and you can get bikes for 3 hours for free.

Review collected in partnership with Best Western

Thank 993draganche
1 review
Reviewed 1 week ago via mobile

Excellent customer service friendly staff great rooms and location. Staff was always helpful abswering questions regarding the area and checkin and chekout process was smooth and easy. Overall best bang for your buck!

Thank Sridhar M
Calgary, Alberta
1 review
Reviewed 1 week ago

This hotel is awesome. Great location you can walk to everything downtown. The staff is amazing and look after you. The beds are comfy and soft. Rooms are clean and well looked after. Would stay here again.

Review collected in partnership with Best Western

Thank galaxy_is
Boyne City, Michigan
Level Contributor
139 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 week ago

Centrally located in downtown Victoria, this hotel is well appointed, comfortable and secure. The best part of our stay was the interaction with the staff, all of whom were extraordinarily courteous, friendly and willing to help. We'd definitely stay here again!

Thank Nancy G
Edmonton, Canada
1 review
Reviewed 1 week ago

For a Best Friend getaway this was by far the best vacation ever. It started with a memorable greeting at the front desk and it never stopped. We received a free upgrade to start. The room was perfect! The location of the hotel was right in the heart of what we were hoping to take in and experience. We walked... More 

Review collected in partnership with Best Western

Thank 472ginar
Brisbane, Australia
Level Contributor
176 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 2 weeks ago

This Hotel came well recommended and I am happy to say it exceeded all expectations through its central location, helpful friendly staff, spotless rooms and excellent 'extended stay' rates. In the same street and just around the corner are numerous good value restaurants. We stayed 10 days and were sorry to leave. Comfortable and cosy with a kitchen, lounge and... More 

Thank Tony C
Canberra, Australia
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 weeks ago

This hotel was offered as part of an overnight Clipper package to Victoria and for the price, it was quite reasonable. It is in the "heart" of Victoria which seemed to be a bit grubby to me. I could have easily walked past the entrance to this hotel as it is not all that obvious. The reception staff were not... More 

Thank Stephen27
Chippenham, United Kingdom
Level Contributor
53 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 weeks ago

The hotel is right in the centre of Victoria so walking to all the restaurants is easy. They have a no nonsense quiet policy which is great if you want to get some sleep. They have parking for the car and like many Victoria hotels there is a charge. The difference is that they take the car and put it... More 

Review collected in partnership with Best Western

1 Thank John B
Vancouver, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

A historic building with a modern hotel feel. Extremely friendly and helpful staff. Very courteous and attentive to your needs. Valet parking is most efficient and a welcome service offered in the dense downtown area. Thumbs up!

Thank Rod B
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

We are in a historic building with renovated modern rooms. Our staff are friendly, knowledgeable, and more than happy to go out of their way to help all guest inquiries. We offer parking for just $8 CAD in our off season, which includes a valet service; this truly is the best way to park in Victoria. Thank you for the... More 

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Room Service
  • Dry Cleaning
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $110 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and other travellers.
10 questions
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over a year ago
West Linn, Oregon
over a year ago
2 months ago
Centereach, New York

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Questions? Get answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
 of 5 bubbles 977tonyc, 19 Nov 2016 | Read review
“Just one block from the center of activity; 8 blocks to Empress Hotel.”
 of 5 bubbles PeterGunnOne, 15 Nov 2016 | Read review
“ask for back of hotel or a high floor”
 of 5 bubbles paulcU2272BY, 19 Oct 2016 | Read review
“If you are driving use the valet, its worth the price.”
 of 5 bubbles 164dons, 16 Oct 2016 | Read review
“Rooms on the back are quiet. If you are staying a while and want to cook, the suites are great.”
 of 5 bubbles Capnhi9er, 16 Sep 2016 | Read review
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