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Best Western Plus Carlton Plaza Hotel

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Traveller (266)
Room & Suite (142)
Dining (30)
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About

#14 of 42 hotels in Victoria
Location
Cleanliness
Service
Value
Travellers' Choice
At the Best Western Plus Carlton Plaza Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Carlton Plaza Hotel will stand out among other hotels in Victoria,BC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Carlton Plaza Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Restaurant
Taxi service
Business Centre with Internet Access
Salon
Baggage storage
Wifi
Vending machine
Concierge
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Iron
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Japanese
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
1,634Review21Q+A100Room tips
Traveller rating
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Kadefremont wrote a review Apr 15
11 contributions9 helpful votes
Amazing location and a great value. Been coming here for a year now, are always spotless, staff are always 10/10. Steven at the front desk is always so friendly and helpful, always starts my stay off amazing. Thank you so much for everything, I look forward to staying here for many years to come.
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Amazing location, park your car cause everything you would want is walking distance!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Y7033WNdarrenr wrote a review Jun 2023
Burnaby, Canada6 contributions1 helpful vote
Hotel's Favourite
Always enjoy staying right in the heart of Victoria at the Best Western Carlton hotel, so close to many amenities. The staff are friendly, knowledgeable of the area and go out of their way to make guests comfortable. My latest trip I encountered vehicle problems with a flat tire, which our hotel staff assisted in getting repaired. They went out of their way to fix the problem and make my trip less stressful. Great hotel, wonderful staff and accommodations are perfect.
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Watson, General Manager at Best Western Plus Carlton Plaza Hotel
Responded Jul 17, 2023
Thank you very much for the kind, 5 star review. We really appreciate the comments toward our attentiveness under challenging circumstances.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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R&R wrote a review Apr 10
Langley, Canada93 contributions62 helpful votes
The hotel lobby area and guest rooms were both neat and tidy. The front desk staff were very friendly and efficient. The hotel is located right downtown so the street noise could be heard in our room. The bed linens were nice and the mattress was comfortable. Our only complaint was that we were given a late check-out at check-in but the info wasn’t passed on to the day staff. Otherwise we had a good stay.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Le may s wrote a review Mar 2024
1 contribution
Do not recommend at all! Very noisy. Party, drum, music n screaming at 1am still. Party started around 10pm, tolerated the noise thinking it was still early. However at 1am, more screaming, drums and music became louder. Despite taking medication that will makes me drowsy, i am still badly affected by this noise. Called the reception, but was told no available rooms even though we booked more than a month ago. N she would inform the manager the next day!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nadine Albhouse, Guest Services / Front Office at Best Western Plus Carlton Plaza Hotel
Responded 4 weeks ago
Hello, Thank you for taking my call this afternoon. Once again our apologies for the disturbances you experienced during your stay. We value your comfort and rest immensely, and we're truly sorry that this was not reflected in your experience during your stay with us. Unfortunately, as it was St. Patrick's Day, the city was exceptionally busy with numerous events, resulting in a much livelier nightlife. We will escalate your experience to our senior management team to explore preventive measures for future occurrences during these busier holiday weekends.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Russell P wrote a review Mar 2024
United Kingdom19 contributions2 helpful votes
This was a short personal trip to Victoria so I was looking for a reasonable hotel that didn't break the bank. Best Western exceeded my expectations. I always stress when checking reviews (how true they are) on Trip Advisor beforehand but found this hotel to be a delight. I was able to check in early. They put me in a quiet room (as I had to do some work). There’s a good coffee machine in the room. Ruby’s - the attached restaurant to the hotel is fantastic. Great breakfast options (waffles and hashes were superb along with good coffee. They have a great gym with a peloton cycle (not clip-in but still worked a charm). They also offer Valet parking which reduces a lot of the stress of finding somewhere to park. It’s in a great location too (Tacofino around the corner and MEC for some additional shopping). All in all, I enjoyed staying here. I had no concerns and would stay again. 100% recommend.
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Review collected in partnership with Best Western
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Auva_Tootian wrote a review Mar 2024
1 contribution
Even amongst high schools occupying the hotel during our stay, the front desk was very efficient and quick to respond to texts, and even upgraded our room. Jessica and a young man with curly hair and painted nails were especially welcoming and helpful. Much more affordable than other hotels on the same block with multiple complimentary services.
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Review collected in partnership with Best Western
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Raul Sansoya wrote a review Feb 2024
Vancouver, Canada28 contributions15 helpful votes
Amazing 🤩 Nick at the front desk was amazing . He was very polite and professional. Thankyou for the weekend getaway .we stayed in 201 . It was quite which we needed after a driver and ferry ride from yvr . The only down part would be not getting daily cleaning
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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reff2024 wrote a review Feb 2024
Nanaimo, Canada1 contribution
They would not accept my Visa Debit card. It created a major problem on the day of check-in, which meant I had to miss some of the big family celebration I was in town for! This hotel needs to change to accept Visa Debit cards for reservations, as some like myself, only have a Visa Debit card
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Watson, General Manager at Best Western Plus Carlton Plaza Hotel
Responded Feb 11, 2024
Dear Reff2024, Yes, our property requires a credit card to check in. This is common within the city and the wider travel industry. We do our very best to message this requirement on all booking channels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ycheng5948 wrote a review Feb 2024
Vancouver, Canada1 contribution
Great location, easy walk to many great downtown places in Victoria. Can tell some stuff are a bit old, but very well-maintained! The windows might be on the thin side… cause the cars are fairly loud out there and it’s not far from the Main Street, which could be a good and bad thing…
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Watson, General Manager at Best Western Plus Carlton Plaza Hotel
Responded Feb 11, 2024
Thank you to the writer for the kind review about our historic property. We are constantly modernizing our beautiful property and certainly down the road we will look at our windows.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JamesBCroydon wrote a review Jan 2024
Croydon, United Kingdom81 contributions20 helpful votes
Great stay at this central hotel. Rooms, or suites really are huge and really comfortable. The front desk staff were amazing, all so friendly and helpful, especially Brandon. Only knocked a point off because the noise from the club downstairs is pretty loud, I was able to sleep through it but my husband struggled. Nothing they can do about it, but if you’re a light sleeper perhaps request a room at the other end ofthe hotel!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Watson, General Manager at Best Western Plus Carlton Plaza Hotel
Responded Feb 11, 2024
Thank you James for the kind comments about our wonderful team, Brandon does a wonderful job. We will continue to work on reducing noise at the property and appreciate your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$175 - C$275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western victoria, victoria best western
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
103
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Best Western Plus Carlton Plaza Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Best Western Plus Carlton Plaza Hotel
Which popular attractions are close to Best Western Plus Carlton Plaza Hotel?
Nearby attractions include Axe and Grind (0.4 km), Russell Books (0.4 km), and Victoria Bug Zoo (0.5 km).
What are some of the property amenities at Best Western Plus Carlton Plaza Hotel?
Some of the more popular amenities offered include an on-site restaurant, a fitness centre, and a business centre.
Which room amenities are available at Best Western Plus Carlton Plaza Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Carlton Plaza Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Best Western Plus Carlton Plaza Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Best Western Plus Carlton Plaza Hotel?
Conveniently located restaurants include Block Kitchen + Bar, Finn's, and IL Terrazzo.
Are there opportunities to exercise at Best Western Plus Carlton Plaza Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Carlton Plaza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Best Western Plus Carlton Plaza Hotel?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Best Western Plus Carlton Plaza Hotel?
Many travellers enjoy visiting Legislative Assembly of British Columbia (0.8 km), Craigdarroch Castle (1.7 km), and Empress Hotel National Historic Site of Canada (0.7 km).
Is Best Western Plus Carlton Plaza Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.