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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 52 Hotels in Victoria
Certificate of Excellence
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BEST WESTERN PLUS Carlton Plaza Hotel
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1,010 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Carlton Plaza Hotel
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Showing 953: English reviews
New Brunswick, Canada
Reviewed 22 October 2014

I booked two nights here on BW points because the number of points required were excellent and the reviews were very good. We couldn't have been happier with our choice. We could walk anywhere in the downtown and they had excellent valet parking. I was shocked when they upgraded us to a one bedroom suite which was huge and had...

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Helpful?
1Thank Canadian_Hoser
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

We appreciate your nice comments and we are glad that you stayed your stay with us! As mentioned in the review, our suites are equipped with full newly renovated kitchen, bathroom vanity and separate sitting area in a lot more spacious room. Upgrade to suites are starting at additional $20 per night.

Vancouver, British Columbia, Canada
Reviewed 16 October 2014

This affordable hotel was centrally located in the downtown area. I was very impressed with the hotel staff, every need was anticipated. That's what I like about Best Western. I've stayed at a number of their hotels and they always deliver. We had a small suite with kitchenette on the quiet north side. This was perfect as I was travelling...

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Helpful?
Thank Sandra H
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much, Sandra, for this lovely review. As mentioned in this review we are centrally located in the heart of downtown, which is perfect for anyone looking to sightsee, dine at various restaurants, and do some shopping of all kinds. We offer suites for $20 more than our traditional rooms and they include a larger floor plan, full...

Vancouver, Canada
Reviewed 14 October 2014

We came by car and parked it at the hotel and did not see the car for 3 days. The location is great. The room were a little small but very clean and comfortable. The staff were very friendly and helpful. I would stay again.

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Helpful?
Thank masakazimmy
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for taking the time to write this review. As stated in this review, we offer parking at minimal cost ($7 per night for slower season and $13 for busier season) and out parking comes with a complimentary valet service that runs 24 hours. You can leave your vehicle with us and walk around within downtown without a hassle...

woodinville, United States
Reviewed 14 October 2014

Excellent location - easy walking distance to everything we needed. Valet parking was such a great surprise! Staff was very responsive and probably about the best customer service I have experienced in a long time. Also quite quiet, considering the downtown location.

Review collected in partnership with Best Western
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Helpful?
Thank Cheryl M
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you, Cheryl, for taking the time to write this review. We try our best to ensure that our guests feel comfortable and happy during their stay. As Cheryl mentioned in this review, we offer valet parking at minimal cost ($7/night during slow season and $13 during busy season). Our parking service is 24 hours and you have in and...

Wayne, New Jersey
Reviewed 13 October 2014

We spent 3 nights here and were very happy. The location is great, close to the sights as well as restaurants. The front desk as others have commented was very helpful and friendly. The rooms were decent size and comfortable.

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Helpful?
Thank WrldTraveller67
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for writing us a kind review. As mentioned, we are located right in the heart of downtown, Victoria - walking distance to everything you might need whether that be transit, sights, attractions, restaurants or local business. Our rooms and suites are vary in sizes and features and we can accommodate many guests who have different needs...

Saint Louis, Missouri
Reviewed 12 October 2014

We spend just one night here after booking as part of a package with the Victoria Clipper. The staff was very friendly and helpful and we were able to store our bag with them after checking out before our return trip on the Clipper. The room was clean and comfortable and we didn't have any trouble with street noise despite...

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Helpful?
Thank Kevin M
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Kevin, we appreciate your glowing review on your recent stay at Best Western Plus Carlton Plaza Hotel. Our hotel is located within walking distance to many places including: Clipper ferry terminal, Canada’s oldest Chinatown, Inner Harbour, Craigdarroch Castle, Royal BC Museum, and BC Parliament building. It is very nice to hear that your stay with us was comfortable so that...

Greenville SC
Reviewed 10 October 2014

Hotel is on the corner of a busy street. It is reasonably walkable to the harbor area. They have bikes/helmets to check out (free) on a 1st come basis which we used one afternoon. The hotel is clean and the front desk was friendly and helpful. The cost was reasonable ( used discount from Travelosity). Our 1st night was on...

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Helpful?
Thank Jetskiriddle
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Jetskiriddle for providing this helpful and informative review. As stated we are located in the heart of downtown Victoria.We are located to many restaurants, shops and tourist attractions, that are all walking distance. We do offer complimentary bike rentals for all our guests who would like to use them. I am very sorry you experienced some noise while...

Monterey, California
Reviewed 8 October 2014

I stayed here for one night about 2 weeks ago. It was part of a package that I purchased through Clipper Navigation. The tour included a r/t ferry ride between Seattle and Victoria, a bus tour, a wonderful trip to Butchart Gardens and one night at the BW Carlton on Johnson. Our room at the hotel was a very good...

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Helpful?
Thank davenrich
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

We would like to thank you for the lovely review. We are pleased to hear that you found our rooms very comfortable and enjoyed your stay with us! We are located within the close proximity to various transportation including: Clipper ferry from Seattle, Blackball ferry from Port Angeles, Pacific Coach Line bus, Greyhound, and public transit in Victoria. Our location...

Friendship, Maine
Reviewed 5 October 2014

Easy walk to Chinatown and Government Blvd shopping and restaurants. Great room, helpful staff, comfortable bed.Would definitely stay here again!! We took a taxi from the Black Ball Ferry to the hotel for 7 dollars.

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Thank Quita1961
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much, Quita, for taking the time to write this review. We are centrally located in the downtown, Victoria. Our location gives us the benefit of being close to all the main tourist attractions, shopping of all kinds, and transportation. We definitely hope see you again.

Nanaimo
Reviewed 29 September 2014

This old hotel has been kept up nicely. Our room, upgraded by the front desk staff unexpectedly, was updated with modern amenities and clean. The staff all very friendly and helpfull semmingly going out of their way at times to accomodate. The valet parking is a nice feature, considering the buildings city core location, which makes it alot less stressful....

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Helpful?
Thank Dale8675309
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Dale for this great review! I'm glad to hear you had a nice trip to Victoria. As stated in this review we offer suites as well as traditional rooms at the hotel. They boast a full kitchen, pull out sofa and seating area and tend to cost $20 more per night than a traditional counterpart. I will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $124 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and other travellers.
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over a year ago
West Linn, Oregon
over a year ago
Gig Harbor, Washington
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Gig Harbor, Washington
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Kalispell
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Questions? Get answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else.”
 of 5 bubbles 385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
 of 5 bubbles 977tonyc, 19 Nov 2016 | Read review
“Just one block from the center of activity; 8 blocks to Empress Hotel.”
 of 5 bubbles PeterGunnOne, 15 Nov 2016 | Read review
“ask for back of hotel or a high floor”
 of 5 bubbles paulcU2272BY, 19 Oct 2016 | Read review
“If you are driving use the valet, its worth the price.”
 of 5 bubbles 164dons, 16 Oct 2016 | Read review
5 of 5