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    BEST WESTERN PLUS Carlton Plaza Hotel

    642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (127)
    Room & Suite (219)
    Dining (26)
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    Overview

    • Excellent49%
    • Very good36%
    • Average10%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “valet parking” (99 reviews)
    “london tube” (16 reviews)
    “valet service” (49 reviews)
    Free Wifi
    Restaurant
    Room Service
    Fitness centre
    3 Star Hotel
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    Offers from BEST WESTERN PLUS Carlton Plaza Hotel
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    Hotel deals
    Chateau Victoria Hotel and Suites
    2,097 reviews
    #15 of 52 hotels in Victoria
     
    Hotel Rialto
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    #5 of 52 hotels in Victoria
     
    BEST WESTERN Plus Inner Harbour
    1,700 reviews
    #7 of 52 hotels in Victoria
     
    DoubleTree by Hilton Hotel & Suites Victoria
    667 reviews
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Reviewed 20 September 2014

    NEVER ever stay at this hotel. They take your money for a room and do not disclose at any time that you will not be able to sleep. A club plays deafening techno music with drums and bass. If you call to complain you are...More

    Helpful?3  
    Response from Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel

    On behalf of entire team, we sincerely apologize for the unpleasant stay you experienced and thank you very much for the information that you have provided in this review. The issue with noise you encountered is unacceptable and any sound from the lease establishment should...More

    Reviewed 18 September 2014

    Spent 3 nights on the fifth floor corner suite, very nice. Hotel offers bicycles to guest for free, which I thought was neat. Cars are parked by valet at 15 dollars a night with no other options, but valet were quick to retrieve when needed....More

    Helpful?
    Response from Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel

    Thank you Julie and Paul for your kind review and supplying future guests with wonderful images of our hotel. We do offer complimentary bicycle rentals for all our guests, which can be used all year round. We are located in the heart of downtown Victoria...More

    Reviewed 16 September 2014

    My husband and I spent six fabulous days in Victoria. Not wanting to spend much money on this trip, I booked the downtown Carlton Plaza for its central location and reasonable room rates. It's one of several Best Western properties in Victoria. Although the hotel...More

    Helpful?
    Response from Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel

    Thank you Mrs. Green for this lovely review of our hotel. We are happy you enjoyed your stay with us and found our staff helpful. We are in the middle of doing some renovations on our rooms and building to help provide more value for...More

    Reviewed 14 September 2014

    We were in Victoria for 2 nights and went with our travel agents recommendation for accommodation rather than investigating it ourselves. The hotel was clean and the staff were friendly but the décor was very "tired" and old fashioned. The location was ok, within the...More

    Helpful?
    Response from ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel

    Thank you Jo for your review and the kind words you have about our staff. We are happy to announce that over the winter we will be replacing all of the furniture on the side of the building you stayed in. I am also bringing...More

    Reviewed 10 September 2014

    Horrible! Do not stay here unless you want to stay up all night listening to the techno music pounding from the ground floor nightclub until 2:30 in the morning! I didn't sleep at all. After the music finally stopped, the garbage trucks made their entrance...More

    Helpful?3  
    Response from ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel

    Thank you Peter for the information provided in this review. We are very sorry about the experience you had at our property and will be taking this feedback to improve how things are run. The issues you had with noise from the bar three floors...More

    Chateau Victoria Hotel and Suites
    2,097 reviews
    #15 of 52 hotels in Victoria
     
    Hotel Rialto
    1,377 reviews
    #5 of 52 hotels in Victoria
     
    BEST WESTERN Plus Inner Harbour
    1,700 reviews
    #7 of 52 hotels in Victoria
     
    DoubleTree by Hilton Hotel & Suites Victoria
    667 reviews
    #8 of 52 hotels in Victoria
     
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Room Service
    • Hotel Amenities
    • Dry Cleaning
    • Concierge
    • Room Service
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    Details
    • Price range
    • US$96 - US$271 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Business Hotel in Victoria
    • #18 Family Hotel in Victoria
    • #23 Romantic Hotel in Victoria
    Photos
    Traveller (127)
    Room & Suite (219)
    Dining (26)
    Pool & Beach (1)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
    McPherson Theatre
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    .18 km away
    Market Square
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    .22 km away
    Victoria City Hall
    14 reviews
    .10 km away
    Roberta's Hats
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    .15 km away
    Questions & AnswersAsk a question
    coralrf
    Hi, are you dog friendly?
    23 December 2016|
    Answer
    Response from ChrisWatson27 | Property representative |
    Dear Coralf, Thank you for your questions. Our property is unfortunately not pet friendly. We love pets, but believe due to our location being in the heart of downtown we are not the best option for pets. We do... More
    0
    Votes
    coralrf
    Hi, are you dog friendly?
    23 December 2016|
    Answer
    Response from Haley C | Property representative |
    Hello, We do allow pets, but our location is not pet friendly. We also have a strict policy where you are unable to leave the pet in the room unattended or in the vehicle if it is in our possession. Sincerely, Rebecca... More
    0
    Votes
    Steve S
    what is the best way to get to the airport
    4 October 2016|
    Answer Show all 7 answers
    Response from Sirhc007 | Reviewed this property |
    Airport bus
    0
    Votes
    Room Tips
    "Go somewhere else."
    Read review
    "Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away..."
    Read review
    "Just one block from the center of activity; 8 blocks to Empress Hotel."
    Read review
    "ask for back of hotel or a high floor"
    Read review