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Best Western Plus Carlton Plaza Hotel

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Traveller (144)
Room & Suite (238)
Dining (26)
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Overview
  • Excellent52%
  • Very good35%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“valet parking”(115 reviews)
“london tube”(17 reviews)
“great location”(145 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Best Western Plus Carlton Plaza Hotel
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,220)
There are newer reviews for Best Western Plus Carlton Plaza Hotel
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1,153 results
Traveller rating
594
408
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594
408
109
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14
Show reviews that mention
All reviewsvalet parkinglondon tubegreat locationvalet servicedowntown victoriajohnson streetwithin walking distancebest westernsfront desk staffcentral locationupgraded to a suiteattached restaurantper daysofa bedfew blockstourist attractionsgovernment street
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401 - 405 of 1,153 reviews
Reviewed December 1, 2015

Well appointed room. Very helpful staff. Excellent location for shopping and restaurants. Convenient valet parking service. We highly recommend this place for a wonderful downtown experience that still allows for a very quiet room and an excellent sleep.More

Review collected in partnership with Best Western
Thank Don. T
Response from Rebecca S, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded December 2, 2015

Thank you Don T for another review, we always enjoy having you. Our rooms do offer all the necessities of the modern day traveler. Many of our rooms have been updated to a much more modern look and even include built in LED reading lights....More

Reviewed November 30, 2015

The hotel staff were awesome!! So so friendly! The rooms were large and spacious. It is located downtown, right in the heart of the shopping and restaurant district, There valet parking was so convenient and inexpensive! I am so glad that I go this hotel...More

Thank PAR1BC
Response from Rebecca S, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded December 2, 2015

Thank you PAR1BC for your recommendation of our downtown property. We can express how much we appreciate the overwhelming response to our staff. They truly are special and we take great pride in that. The rooms are very well appointed for guests to enjoy the...More

Reviewed November 29, 2015

The room was very clean, which was nice. There was a prominent humming sound whenever anybody used the elevator (thankfully they shut down the elevator at 11pm). The bathtub didn't drain properly. The hotel staff were all fantastic.More

Review collected in partnership with Best Western
1  Thank Mdashdashdash
Response from Rebecca S, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded December 2, 2015

Thank you Mdashdashdash for your review. We are always looking for ways to improve guest experience. Being close to an elevator can be problematic for some guests, in which case guests can always make a request to be placed in a room further away from...More

Reviewed November 25, 2015

Great hotel, would stay at it again definitely! Love the location and there are many great restaurants and coffee houses to enjoy. It is also a short walk to the water and Parliament buildings which are amazing to view when darkness falls.More

Review collected in partnership with Best Western
Thank Darlene K
Response from Rebecca S, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded December 2, 2015

Thank you Darlene K for your review. We are so glad to here that you would stay here again! The location of our hotel is one of the many reasons guests return to our property. With such close proximity to the Inner Harbour, Chinatown, Government...More

Reviewed November 23, 2015

The Best Western Carlton Plaza hotel is my go-to for business trips in Victoria. The rooms are always clean, comfortable, and spacious. The staff are always available and so friendly and helpful. In addition, the hotel has a great downtown location that is close to...More

Review collected in partnership with Best Western
Thank Savana C
Response from Rebecca S, Front Office Manager at Best Western Plus Carlton Plaza HotelResponded December 2, 2015

Thank you Savana C for your kind review and repeated business. We like to maintain the image of Best Western by always offering very clean and comfortable accommodations and hiring excellent staff. Being right at the corner of Johnson St. and Douglas St. makes for...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Details
Price range
US$150 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Victoria
#15 Family Hotel in Victoria
#22 Romantic Hotel in Victoria
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$150 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Victoria
#15 Family Hotel in Victoria
#22 Romantic Hotel in Victoria
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (144)
Room & Suite (238)
Dining (26)
Pool & Beach (1)
Amenities (11)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
sschorr
April 5, 2018|
AnswerShow all 8 answers
Response from Glassman3300 | Reviewed this property |
There are plenty of cabs around or even just use a backpack.
0
Votes
Vantraveler19
February 8, 2018|
Answer
Response from Elsa M | Property representative |
Hi Vantraveler19, I'm afraid we are not pet friendly. Sorry about that!
0
Votes
coralrf
December 23, 2016|
Answer
Response from ChrisWatson27 | Property representative |
Dear Coralf, Thank you for your questions. Our property is unfortunately not pet friendly. We love pets, but believe due to our location being in the heart of downtown we are not the best option for pets. We do... More
0
Votes
Room Tips
"As with any hotel, especially for your first visit, ask them for a complimentary upgrade."
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"Never , ever take a room by the ice machine or the elevator ."
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"The elevator was basically in our room. Yet they do not run this elevator from 11pm to 7pm. Great idea. Even..."
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"All rooms are good"
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