We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Best Western Plus Carlton Plaza Hotel

Expedia.comUS$134*
View Deal
#18 of 52 Hotels in Victoria
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel
Panoramas (9)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,051 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Best Western Plus Carlton Plaza Hotel
See the most recent reviews
Showing 994: English reviews
Black Creek, British Columbia, Canada
Reviewed 27 July 2014

The room we were assigned was supposedly the one for disabled persons, and while entering the room and the bathroom would have been relatively easy for a wheelchair bound person, the bathtub would have been completely inaccessible. Also, there was very little space between the foot of the beds and the desk area, or indeed between the beds, and I...

Review collected in partnership with Best Western
 Report
Helpful?
Thank Jill S
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Hello Jill and thank you for your review! At our property, the room type described is designated as one of our "accessible" rooms. Though none of the rooms in our property have roll in showers (all have tubs) these rooms do have a larger floor plan which space for maneuvering, grab bars in the washroom and lowered fixtures. We encourage...

Fairfield
Reviewed 26 July 2014

Our first experience with this hotel was getting out of our taxi and having the bell hop run (and I mean run) out of the hotel to help us with our luggage. He couldn't have been nicer, and that was our experience with the hotel. We had a huge room on the 7th floor that even included a wrap-around deck;...

 Report
Helpful?
Thank ArlettaC
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Good Afternoon, and thank you for taking the time to write this kind and thoughtful review. The suite described is one of our suites with a queen sized bed. It has a full kitchen as well as a pull out sofa in the living room area. This room was located near by our smallest elevator and though it is close...

Los Angeles, California
Reviewed 24 July 2014 via mobile

Just stayed 2 nights here and I can't say enough about how great the staff is, regularly going over and above to help with any request or situation. The rooms were lovely and very clean. The restaurant servers were also wonderful, and the food was great. Would absolutely stay here again.

 Report
Helpful?
Thank jmhashi
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thanks jmhashi for this great review! Just as our friendly front of house staff do their best to provide a warm and memorable stay, the housekeepers pride themselves on keeping everything clean and ready for arrival! With only 103 in house, we are the perfect size to provide the services of a larger property and the warmth and personal service...

Langley City, Canada
Reviewed 19 July 2014

I stayed here recently and was very pleasantly surprised. The room was spacious and the staff were very friendly. You cant beat the location. Right in downtown close to many restaurants. I look forward to a return trip.

 Report
Helpful?
1Thank Ben S
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thanks Ben! We're happy that you enjoyed your stay at the Best Western Plus Carlton Plaza Hotel. Our location is wonderful, right in the heart of downtown Victoria. We are walking distance to most sites and attractions, and local transit to attractions out of town is just around the corner from our front doors. We also have 4 bikes available...

Abbotsford, Canada
Reviewed 17 July 2014

My daughter and I took her 2 little boys to Victoria for the weekend. The staff at the Carlton Plaza were all so nice and treated us really well. We ran into a few challenges traveling with little ones but found the staff to be quite accommodating and very helpful. Thank you for contributing to a very memorable getaway! Wendy...

 Report
Helpful?
1Thank WendyB1958
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thanks Wendy for taking a few minutes out of your busy day to leave us this nice review. We loved having you both, and the boys in the hotel! (it's always fun to recommend good spots for kids to visit) We're very close to the Bug Zoo- a hit with the little ones, as well as Beacon Hill Children's Farm,...

McKinney, Texas
Reviewed 15 July 2014

located in the middle of downtown victoria, close to great restaurant, plus local stores if you forget something from home. checking was fast and enough staff working to help guest. very clean room and gave us a suite (reserve for a regular room) with full kitchen and living room and dinnette. close to a lot of the attractions in the...

 Report
Helpful?
Thank wakisobol
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Good Afternoon! We appreciate the time you took to leave us this nice review, it was wonderful having you at the hotel. We're glad that you enjoyed the upgrade from a traditional to a studio suite. The suites are a bit more spacious and offer a full kitchen (with the required utensils and accessories!) as well as a pull out...

Tulsa, Oklahoma
Reviewed 14 July 2014

Clean, well-appointed rooms. Coffee maker and refrigerator in room. All staff were courteous and friendly. Beds were very comfortable. Definitely recommend for a family trip. Stayed 07-06-14 through 07-08-14.

 Report
Helpful?
Thank K W
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you KW for this to the point and great review! Our comfortable rooms are equipped with a tea and coffee station, mini fridge, complimentary bottle water and much more. For families requiring a bit more space, or those hoping to do a bit of cooking on their vacation we have suites available for $20 more per night which boast...

Alabama
Reviewed 7 July 2014

When I booked, the hotel was described as "not central" to Victoria's most popular attractions. And the rate certainly showed it--the rate was nearly half of some of the waterfront options I considered. I was very happy to find that the location was perfect. So, I didn't have a view of the harbor. Instead, I had a lovely suite (with...

 Report
Helpful?
4Thank ALspicemom
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

We're so glad that you enjoyed your time at our hotel, and in Victoria. I'd like to thank the reviewer for pointing out, that while we are not a waterfront hotel- our location is a major positive point for us. We are walking distance to great restaurants, attractions, the inner harbour, as well as city transit to Butchart, Craigdarroch Castle...

Courtenay, Canada
Reviewed 7 July 2014

The staff were very polite and respectful of our belongings. We arrived too early to check in and they held our bags for us. The room was HUGE and very accomodating to the whole party of us. I have zero complaints about any noise or disruptions. I would absolutely recommend this hotel to friends and family and I will definetly...

Review collected in partnership with Best Western
 Report
Helpful?
Thank Keisha D
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thanks for this great review! Our check in time is guaranteed at three p.m, though if you do arrive in town earlier- please stop by the hotel and we will see what we can do! If it is not possible to move things around, or find a clean room for you immediately we are always happy to store any luggage...

Vancouver, Canada
Reviewed 6 July 2014

Pro-- good location close to Chinatown and walkable to the Inner Harbour area Good staff throughout the day and night Clean and maintenance in the lobby going on( painting) Con-- noisy street noise and noise in the hallways from other patrons Could hear the thump of the music from the pub Biggest nuisance is the valet service. They take your...

 Report
Helpful?
2Thank CdnGal1
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for choosing our property and writing this review. As stated, we do our best to keep the hotel clean, comfortable and refreshed by ensuring ongoing maintenance and updates. I must apologize if you experienced any extended waits with our valet service. As with the majority of downtown hotels, we do not have onsite parking and a result we...

361 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (127)
Viewed
Hotel & Grounds (31)
Viewed
Bathroom (8)
Viewed
Room/Suite (43)
Viewed
View from Room (6)
Viewed
Dining (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (35)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (217)
Viewed
Amenities (11)
Viewed
Double Queen Room (36)
Viewed
Family Suite (49)
Viewed
Dining (23)
Viewed
Standard King Room (43)
Viewed
Standard Queen Room (30)
Viewed
The Hotel (25)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Room/Suite (12)
Viewed
Hotel & Grounds (3)
Viewed
Business Centre/Function Rooms (2)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Victoria hotels
0.6 km away
Chateau Victoria Hotel and Suites
0.1 km away
Hotel Rialto
Hotel Rialto
#5 of 52 in Victoria
1,396 reviews
0.9 km away
Best Western Plus Inner Harbour
Show Prices
Show Prices
Show Prices
0.6 km away
DoubleTree by Hilton Hotel & Suites Victoria
0.5 km away
Magnolia Hotel And Spa
Magnolia Hotel And Spa
#2 of 52 in Victoria
2,569 reviews
0.9 km away
Hotel Grand Pacific
Hotel Grand Pacific
#14 of 52 in Victoria
1,972 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Best Western Plus Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $171 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Hotwire, Best Western, Priceline, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Best Western Plus Carlton Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Carlton Plaza Hotel staff and other travellers.
12 questions
Ask a question
over a year ago
West Linn, Oregon
over a year ago
Gig Harbor, Washington
5 months ago
Gig Harbor, Washington
5 months ago
Kalispell
7 months ago

See all questions (12)

Questions? Get answers from Best Western Plus Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to pick a room not facing the front”
georgesC1609TM, 6 May 2017 | Read review
“go for a suite with all the necessities for a longer stay.”
JenniferS876, 2 May 2017 | Read review
“Our room was on the 4th floor, overlooking Johnson St. The street traffic is minimal at night.”
dave11811, 30 Apr 2017 | Read review
“Go somewhere else.”
385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
977tonyc, 19 Nov 2016 | Read review
5 of 5
Expedia.com
US$134* /night
View Deal
AMOMAUS$264
CancelonUS$136
Hotwire.comUS$134
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates