DoubleTree by Hilton Hotel & Suites Victoria
777 Douglas Street at Burdett Ave., Victoria, British Columbia V8W 2B5 Canada
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About
#64 of 920 hotels in Vancouver Island
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Value
Travellers' Choice
Stay at Victoria's newest hotel, DoubleTree by Hilton Hotel & Suites Victoria. Ideally located just steps away from the Inner Harbour, Victoria Conference Centre, shopping, whale watching, museums and many arts and cultural activities. Enjoy a warm welcome when you stay at our contemporary Victoria, BC, hotel. You will even be greeted with a signature DoubleTree Chocolate Chip Cookie on arrival.
Feel at home in an inviting guest room at this hotel in Victoria, BC, equipped with a Sweet Dreams® by DoubleTree bed, a refrigerator, microwave, ergonomic workspace and WiFi. Our guest rooms offer spectacular views of the Pacific Ocean, Olympic Mountain Range, downtown Victoria and the Legislative Building.
Start your day off right in our breakfast lounge, which offers the Wake up DoubleTree Breakfast™ buffet. Unwind with a beer on the heated patio of Bartholomew's English-Style Pub, featuring evening entertainment and live music Friday through Sunday.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Valet parking
Paid private parking on-site
Wifi
Paid internet
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Taxi service
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, French, Spanish, Chinese and 3 more
Location
100Great for walkers
Grade: 100 out of 100
164Restaurantswithin 0.5 km
77Attractionswithin 0.5 km
777 Douglas Street at Burdett Ave., Victoria, British Columbia V8W 2B5 Canada
Getting there
Rental CarsSee car hire from US$37/day
1594Reviews34Q+A100Room tips
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On 11/18, there was work performed by the city of Victoria DURING THE NIGHT which was not announced in advance to guests until their arrival to the property (this was in addition to the daytime work which the hotel does a stellar job of notifying guests in advance). The work directly faced 3 of the hotel's 4 sides, and measured 55dB in my initial room on a lower level on the side which faced away from the construction and 35 dB on a room in a higher level. While I really appreciated how quickly the nighttime staff worked to move me, I believe the reality was every single guest in the hotel was impacted and had sleep interruptions. Given that this work was not announced to guests before arrival, I'd recommend anyone considering staying here to completely avoid this hotel until all construction in the area is complete.…
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel's Favourite
Excellent stay! Check in was a breeze. Great location. Local transit right out the door and day pass only $5 Was clean, comfortable. Microwave and mini fridge. No charge safe in room. Stocked coffeemaker with tea. Bottled water provided. Large toiletries provided. Front desk staff were great. Would definitely stay here again. TRUE….construction right next door and they start at 7 am sharp and is all quiet at 5 pm. Construction did not bother us. Very pleased with our visit
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Sticky Wicket, 1 block away has great happy hour drinks and food everyday
BIG NEGATIVE was NO...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Natalie King, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Aug 11, 2023
Thank you very much for choosing to stay with us at DoubleTree while you were visiting Victoria. We appreciate you taking the time to share your experience and it is fantastic to read that you enjoyed the hotel and amenities. I hope we can welcome you back again soon! Natalie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect hotel for our first few nights recovering from jet lag. Very pleasant, good location and perfect for what we needed. Good city hotel, staff pleasant. We didn’t have breakfast here as opted to go out. We booked a suite which had a separate lounge kitchen area and a balcony.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed for one night to attend a show at a nearby theatre. The check in was awful I found the young man very snippy and unfriendly didn’t explain the hotel services like breakfast etc. He didn’t welcome me as a Hilton Honors Silver member. I found the hotel lobby very small and the parking expensive valet only no choice however there was a parking garage attached and it had upper and lower parking but only for valet. The room itself was small and dated the bathroom was very small. While everything was clean the towels were very thin and rough. Overall I use Hilton whenever we travel and will be skipping this one in future. Overpriced and needing an update. Sorry Hilton
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Natalie King, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded 4 weeks ago
Thank you for choosing DoubleTree for your stay in Victoria and for sharing your feedback. Your comments are well taken. Anything other than a warm welcome is not acceptable. Our Hilton Honors members are our most valued guests and recognition of your status should be a part of of your check-in experience. We are exploring other options for parking - at this time our facilities are not conducive to self-parking and our Valet parking is priced competitively in the city. You raise some valid concerns and we can do better. Regarding the room, our property will be undergoing wholescale room renovations over the next 18 months. I appreciate you taking the time to share your experience and I do hope we can win back your confidence in the future. Natalie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Ah, the Doubletree by Hilton! I love this brand! Ever since I was introduced to them in Chicago (2012), and again in Toronto (2015), they’ve held a special place in my mind and memory. I don’t know if it’s the friendly staff, the cozy accommodation, or the warm cookie at check-in, but they just appeal to me. Wait, no, it’s probably the cookie ;) In all seriousness, you always get a warm welcome, which means a lot especially after a long day of travel. The Doubletree in Victoria is relatively new (as in, less than a decade old). Hilton took over the old Executive House Hotel and, following a $20 million top-to-bottom renovation, opened in 2015. I think, on the whole, this was a smart purchase by Hilton because the location is extremely central. Guests are just minutes away from Victoria’s iconic Inner Harbour; they can easily amble about Wharf and Government Streets; there are a number of excellent eateries within walking distance (Browns, Ithaka, Nautical Nellies, Little Jumbo, Old Spaghetti, Keg – I could go on); there are a number of notable attractions nearby, including the Empress National Historic Site, Miniature World, Bug Zoo, Royal BC Museum, Legislature, the Vic, and a whole host of others. In short, whether you’re staying for a short time, or a long time, there will always be something to do. Besides the excellent location, the Doubletree also offers a host of services on site: High speed WiFi (which, admittedly, is standard in most hotels these days), in-house dining (Starbucks, Stone Ground Pizza Company, and Bartholomew’s Pub), meeting space, and fitness room. There’s also a cute lil “snack store” available near the check-in desk. The only in-house eatery I made use of during my stay was the Starbucks, which itself was a new addition (opened 2021). For more detail on that, please see my review of same on this site. I checked in kind of late (after 9PM), but still had to wait in line for an inordinate amount of time while the front desk staff dealt with a lady who seemed keen on arguing about a hypothetical scenario in which a stranger enters her room. While the whole exchange was kind of humorous, it highlighted Doubletree’s high level of customer service: Throughout it all, the staff never got frazzled and remained totally respectful. After they finished with her, my check-in process was a breeze. The best part? Getting that signature warm cookie! Anyway, my room was cozy and filled with all the modern amenities we’ve come to expect of most modern hotels: WiFi, charging ports, flatscreen TV, and work desk. I liked the overall design and colour of the room – soft greys, browns and whites. They helped lend to the comfortable feel. Value for money was decent for the typically inflated summer rates @ just over $425 per night. And, hey, if this isn’t enough to convince you that Doubletree is a good property, you might enjoy knowing Paris Hilton recently stayed here on 8 September 2023. Staying true to the brand ;) If I had one complaint, it would simply be their valet/pick-up area is quite small and is easily congested, but that’s not something that can really be helped.…
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Natalie King, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded 4 weeks ago
Thank you so much for choosing DoubleTree for your stay in Victoria and for sharing your experience! Your business and loyalty are greatly appreciated. I hope we can welcome you back again soon! Natalie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel! We were upgraded to a suite and our view, from the 16 floor, was amazing. Unfortunately, I don't think that the view will be there too long because of the construction for an office complex was going on right across the street. You could see the entire inlet, not only from the balcony, but just looking out the floor to ceiling windows. Within walking distance from the museum, wonderful restaurants and shopping. The Empress Hotel is right across the street....make reservations for High Tea.......a great experience. Clean, comfortable and VERY quiet (especially with early morning construction). Well appointed with plenty of outlets and USB ports. My only complaint was that there was a half full glass of a drink, missed by housekeeping, left on a shelf. But, still a great hotel. The breakfast buffet was really good. Lots of hot & cold choices. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Starbucks in the lobby.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Natalie King, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded 4 weeks ago
Thank you very much for choosing DoubleTree for your special weekend and for sharing your experience. I apologize for the housekeeping oversight - that is not acceptable. Guests on our upper floors will continue enjoy that fabulous view - so happy to read that you enjoyed the suite and the other experiences in Victoria. I hope we can welcome you back again soon! Natalie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I booked this stay through B.C ferry vacations. The Hotel that we booked was for the Double Tree. We checked in later in the evening of Sept 30 to a room with black mold in the shower and what looked like feces splattered on the back of the bathroom door. In the morning I visit the lobby for the complimentary continental breakfast. The host seated me, after eating I was charged 27 dollar's because I had some bacon from the table and that was not included. Today I was going through my credit card statement to find another charge from the hotel. Upon check in they they had told us the the parking was free, but I was charged 27 a day plus taxes for this. The staff at the front deck was discourteous, the room was not at clean. Apart from paying 300 plus a night they offer valet parking and a complimentary breakfast but charge you for both onto your room. I feel like I was taken advantaged of.…
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Natalie King, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Oct 23, 2023
Dear Guest, I am sorry to read that you encountered issues with your stay. I would like to respond in the order that you name them. Re: bathroom. This level of cleanliness is completely unacceptable and I apologize for the shortcomings. I did review your folio and there are no notes to indicate this was reported to anyone while you were on property. I wish we could have known and addressed this issue in the moment. Re: breakfast. Breakfast was not included in your stay (continental or otherwise) - your BC Ferries reservations did not include complimentary breakfast. Re: parking. Parking/Valet charges are well advertised, never promoted as being 'free'; again, your BC Ferries reservation did not include parking. Re: charges. The correct amount of $85.05 was billed to your credit card, comprised of 2 nights parking and 1 breakfast charge plus applicable taxes. I am available to further discuss the issues with room cleanliness if you would like to contact me directly at the hotel. I see your review has been posted a few different sites - it is unfortunate that your claims regarding inclusions etc are unfounded. We take guest satisfaction and value for price paid very seriously - it is a shame when someone hops behind a keyboard and seeks to damage a good business' reputation with falsehoods. Natalie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location! Rooms were very clean and comfortable. Loved the Starbucks Keurig pods for a easy to make coffee in the morning. The bathroom/shower are one of the nicest I have used. The shower and water pressure was like I was at home. When checking in, you are given a warm and delicious baked cookie! Really enjoyed my stay there and I will be returning. Next time I will have time to enjoy more of what the hotel has to offer.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Natalie King, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Oct 16, 2023
Thank you very much for choosing to stay at DoubleTree during your time in Victoria! It is terrific to read that you enjoyed the hotel and visit so much. We will look forward to welcoming you back and have your room ready! We appreciate your business and you taking the time to share your experience! Natalie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay (2 nights) at the Doubletree Victoria. The hotel is nicely situated - very clean - and great service. The breakfast was above average. The only downside was the large construction project at the front of the hotel.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Natalie King, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Oct 11, 2023
Thank you very much for choosing DoubleTree for your visit to Victoria. It is great to read that you enjoyed the hotel and service - your feedback means a lot to our team. I hope we can welcome you back again when you are visiting Vancouver Island. Natalie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of this hotel is fantastic! It is behind the famous Fairmont Hotel, one block off the waterfront, right in the heart of Victoria. It was easy walking distance to most of Victoria's must-see places. The room itself was on the small side (typical of downtown city hotel rooms) but it was clean and comfortable. We had an ocean/mountain view room which was nice; however, there was construction beginning outside our window which may in the future obstruct the view. We were told about the construction and it did not bother us in any way. The lobby also seemed a little tight, but check in was easy and friendly. You have to use your room key to access the elevators to guest rooms which adds security. There is no self-parking at the hotel; you must use the valet service which is a bit pricey. But the valets were always ready to help and we never waited long for our car. The complimentary breakfast buffet was good -- hot and cold choices -- but again the area for breakfast is quite small. All in all we had a comfortable stay here although the rooms and the parking are pricey. There may be better choices for value, but you can't beat this location.…
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Check on the construction next door
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Natalie King, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Sep 29, 2023
Thank you very much for choosing DoubleTree for your stay in Victoria. I am pleased to read that you enjoyed the hotel and service. You are right - everything you want to see is right on our doorstep! We appreciate your business and I hope we can welcome you back again soon! Natalie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$149 - US$186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
executive hotel victoria
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
181
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Claim Your ListingDoubleTree by Hilton Hotel & Suites Victoria - UPDATED 2023 Prices, Reviews & Photos (British Columbia) - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton Hotel & Suites Victoria
Which popular attractions are close to DoubleTree by Hilton Hotel & Suites Victoria?
Nearby attractions include Axe and Grind (0.3 km), Russell Books (0.3 km), and Inner Harbour (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Hotel & Suites Victoria?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel & Suites Victoria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel & Suites Victoria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel & Suites Victoria?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel & Suites Victoria?
Conveniently located restaurants include Fishhook, Red Fish Blue Fish, and Ithaka Greek Restaurant.
Are there opportunities to exercise at DoubleTree by Hilton Hotel & Suites Victoria?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at DoubleTree by Hilton Hotel & Suites Victoria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel & Suites Victoria?
The staff speaks multiple languages, including English, Spanish, French, Chinese, Filipino, Ukrainian, and Farsi.
Are there any historical sites close to DoubleTree by Hilton Hotel & Suites Victoria?
Many travellers enjoy visiting Legislative Assembly of British Columbia (0.4 km), Craigdarroch Castle (1.6 km), and Empress Hotel National Historic Site of Canada (0.2 km).
Does DoubleTree by Hilton Hotel & Suites Victoria have any great views?
Yes, guests often enjoy the harbour view available here.