Excellent service from every person we encountered! The staff could not do enough for us! We will ALWAYS stay there! Lovely touch having the shuttle for short distances . Room and bathroom impeccably clean although the decor could use a facelift with brighter colours and more lamps! It is a wonderful hotel!
The front desk staff were very professional, helpful and friendly. The room was modern and clean. We had a very comfortable king bed with quality bedding. The towels were fluffy and we had plenty for our use. We took advantage of their restaurant, pool and hot tub. Everything was top tier. We had a great 4 night stay and will be back.
As always, the family stay was pleasant. The one-bedroom suite was clean. Missing a few items, but the housekeeping team immediately corrected when requested. The staff at front desk was friendly and made us feel welcome. The couple of staff members on the hallways and elevators were always friendly and greeted guests. Our highlight is always breakfast, which did not disappoint. Food is always perfect, but the service was beyond perfect. On the downside, we had very noisy and rude neighbors, but nothing that hotel and staff should be blamed for. Thank you for another amazing stay
I stayed for a week at the Chateau Victoria. Pros: clean, central, nice pool, very friendly staff, small fridge in room. Cons: room noisy in morning, restaurant expensive, a bit dated Despite a longer stay, they gave us a ("traditional") room on the second floor directly above the lobby facing the street. It was noisy in the morning but convenient for the pool. I asked for another room but they said they didn't have one at the time but also said that they might have one in two days. We didn't bother because we were away checking out the city/visiting so much of the time but felt we were not taken care of as well as we could have been. Excellent location however many hotels nearby; Victoria is more compact than I expected. The restaurant was too expensive, both absolutely and in comparison with nearby eateries. Too bad they don't have a complimentary coffee/muffins/cereal for guests. Loved the pool and hot tub.…
Great hotel. Walk to downtown. Locally owned and operated. The hotel staff and the wait staff in the Vista 18 were great. Nice views from the restaurant. All staff were pleasant and caring. The regular room was good size and clean. Beds comfortable. The bellman, Glenn Waddingham created a picture-perfect LEGO model of the hotel during COVID. Used over 62,000 pieces. It is on display in the hotel lobby. Ask Glenn about how he constructed it. The Canadian papers and television stations have discovered his creation and are writing articles about the LEGO hotel! You can stay in a chain hotel anytime. When in Victoria choose the The Chateau Victoria. We did and had a great experience.
The hotel room was spacious and had a nice kitchenette to cook a small meal or have breakfast in house. The pool was nice after a day walking around the city. The parking is tight. If valet is free do it as I scratched my car. Overall I would come here again!
Stayed in a 'Traditional' room, which was a little dated, but note these rooms are all being completely overhauled between October 22 and March 23. No views of any note but a perfect location to explore Victoria on a short stay being within easy walking of all the main attractions. Nice to be able to swim in the pool at the end of the day (ask for a robe at reception as no changing cubicles). Did not eat here as it did look pricey and so many options elsewhere.
We booked a suite for the 3 nights we spent in Victoria, and we were extremely pleased with it. There was lots of room, with a beautiful balcony. The location was perfect, about a five minute walk to the harbour, with lots of restaurants nearby. We used the free valet parking, which was very convenient. All the staff we met were very friendly and helpful. We would definitely stay again if we ever go back to Victoria.
Stayed for a fantastic 60th birthday celebration....the one bedroom queen suite was perfect for our group, beds were comfy and the view was amazing!! Special shout out to check in man Jason and shuttle bus driver Dean....they were Jurassic Park out this world and went above and beyond for our group of 5 sassy mothers and daughters!!! "Laura Dern" and her crew were most appreciative!
I had called 9 hotels prior to this booking searching for a suite option that allowed my mom and adult brother some privacy and no one being stuck on a pull out sofa. Chateau Victoria had a great layout option at half price of any alternatives I could find. In addition to that, the customer service agent I spoke with, Heidi, was a breath of fresh air to converse with. Unlike previous hotels I had called, Heidi asked logical, relevant questions, and listened and responded in a helpful manner to all inquiries that I had. She was knowledgeable, polite, and made booking a breeze. I will definitely book at this property again.