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Chateau Victoria 740 Burdett Ave, Victoria, British Columbia V8W 1B2 Canada
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US$132
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Traveller (310)
360
Panoramas (9)
Room & Suite (336)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#56 of 920 hotels in Vancouver Island
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. By remaining an independent property, we stay true to our founder, Mr Clive Piercy's wish to treat every guest with personal attention that is so hard to find elsewhere. To this day, we remain committed to those origins in all that we do – from supporting local farmers to sponsoring local events while putting guest safety & comfort as out top priority. Vista 18, our rooftop restaurant has been voted in the top ten restaurants with a view in BC, and Clive's Classic Lounge, our cocktail Bar off the lobby has been named Top 20 in the nation's Top 50 Bars in Canada 2022, as well as one of the top ten hotel bars in the world 5 times. Experience the best of Victoria through a truly local hotel.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Wine / champagne
Vending machine
Free shuttle or taxi services
Taxi service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Quiet
Languages Spoken
English
Traveller Insights
This summary was created by AI, based on 43 recent English reviews.
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Chateau Victoria Hotel and Suites is a charming establishment with a vintage appeal, according to many reviewers. Guests have praised the spotless, spacious rooms, as well as the helpful and professional staff. While some travelers have reported noise issues and found the decor dated, the majority appreciate the hotel's central location and amenities such as the quality restaurant, valet parking, and shuttle service. Opinions on value vary, with some guests finding it reasonable and others considering it overpriced.
Location
Central
Atmosphere
Vintage
Rooms
Comfortable
Value
Cost-effective
Cleanliness
Spotless
Service
Professional
Amenities
Outstanding
Location
Central
Travelers appreciate the hotel's central location, finding it convenient for exploring Victoria, being close to main attractions, restaurants, and shopping areas.
  • LucyFan27
    LucyFan27
    Sep 2023 20 contributions
    ...The hotel is in a great location, right near the landmark Empress hotel...
  • Teresa W
    Teresa W
    Aug 2023 66 contributions
    ...Great location for a short walk down to the local shopping area and waterfront...
  • vtsmith
    vtsmith
    Jul 2023 30 contributions
    ...They did supply an espresso machine which I guess if you like that kind of coffee is great personally I prefer a regular cup of coffee first thing in the morning.I think the only this hotel going for it was the location as it was downtown Victoria...
  • RightTruRvws
    RightTruRvws
    Jul 2023 160 contributions
    ...And the perfect downtown location, very walkable...
  • Elizabeth D
    Elizabeth D
    Jun 2023 21 contributions
    Great location in downtown Victoria with easy walk to the harbour sites and amenities...
  • AnzaLen
    AnzaLen
    Jun 2023 173 contributions
    ...Location is nice & central to the water and to popular shops & restaurants...
  • bob1323
    bob1323
    May 2023 439 contributions
    ...Great location in the centre of Victoria...
  • DrOski
    DrOski
    May 2023 25 contributions
    ...Great location near the Empress Hotel...
  • Kim T
    Kim T
    May 2023 54 contributions
    ...Ideal location to explore Victoria...
  • Slowbarfie
    Slowbarfie
    May 2023 79 contributions
    ...Pool was OK and the hotel in a great location, just minutes from the harbour...
  • justravel
    justravel
    Mar 2023 492 contributions
    ...Pros Good front desk Clean and quiet Good housekeeping Good location close to shops and restaurants...
  • ワダユカ
    ワダユカ
    Mar 2023 6 contributions
    ...The location was great, the room was clean and very nice and the staff were so friendly and helpful...
  • MississaugaBee
    MississaugaBee
    Oct 2022 226 contributions
    ...Excellent location however many hotels nearby; Victoria is more compact than I expected...
  • JudithSummersBishop
    JudithSummersBishop
    Sep 2022 14 contributions
    ...No views of any note but a perfect location to explore Victoria on a short stay being within easy walking of all the main attractions...
  • Wendy M
    Wendy M
    Sep 2022 85 contributions
    ...The location was perfect, about a five minute walk to the harbour, with lots of restaurants nearby...
  • RobinHood24
    RobinHood24
    Sep 2022 105 contributions
    ...The hotel is in a great location for sights/restaurants (the Greek restaurant next door is fab and worth a visit) and bars in what is a really nice city...
  • Angela F
    Angela F
    Sep 2022 4 contributions
    You cannot beat the location of this hotel...
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Atmosphere
Vintage
Travelers describe the hotel's atmosphere as a blend of vintage charm and comfort, with spacious, well-appointed rooms. Some found the decor dated, but overall impressions were positive.
  • Tom2592
    Tom2592
    Jul 2023 77 contributions
    ...The hotel would do well to hire a stylist and give her $1000 per room to provide some flair...
  • Mike N
    Mike N
    Jun 2023 16 contributions
    ...The décor and furnishings in the rooms are definitely from a bygone era but everything, and I mean everything, is in fantastic condition and very, very clean...
  • Anorak319
    Anorak319
    Jun 2023 51 contributions
    ...There was some kind of constant humming and hissing from pipe work running around our room...
  • bob1323
    bob1323
    May 2023 439 contributions
    ...Very well appointed, comfortable bed, sitting room area, couple of TVs if that is your thing...
  • DrOski
    DrOski
    May 2023 25 contributions
    ...It’s a lovely, small, elegant hotel...
  • Bonnie S
    Bonnie S
    May 2023 2 contributions
    ...Our suite was beautiful and the view fantastic...
  • puckstopper31
    puckstopper31
    Mar 2023 753 contributions
    ...Bit dated in room appearance such as bathroom where if you’re over 6 foot tall you don’t get much mirror lol…older small bath tub etc., but overall the rooms were spacious and clean, beds comfortable and staff was great...
  • Shelley P
    Shelley P
    Dec 2022
    ...The hotel was cheerfully decorated for Xmas with hot apple cider available for guests in the lobby as well as cookies and hot chocolate on Xmas day along with movies for the children...
  • RobinHood24
    RobinHood24
    Sep 2022 105 contributions
    ...The suit was nicely furnished and spacious and the staff (apart from one woman in the vista restaurant - who was very dismissive and unhelpful when we asked for a table away from the window) where helpful...
  • Brian L
    Brian L
    Sep 2022 2 contributions
    ...We were thoroughly impressed with our room and the hotel...
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Rooms
Comfortable
Travelers generally found the rooms to be clean, spacious, and comfortable despite some comments about dated decor and occasional noise issues.
  • LucyFan27
    LucyFan27
    Sep 2023 20 contributions
    We stayed for 5 nights in a 2 bedroom suite, located on the 17th floor... We had a lovely living room, small kitchen and a large patio with a stunning view of the harbor and the city skyline...
  • Tom2592
    Tom2592
    Jul 2023 77 contributions
    Spotlessly clean, impeccably maintained and ideally located the Chateau Victoria offers generously sized accommodations at a reasonable price... The hotel would do well to hire a stylist and give her $1000 per room to provide some flair...
  • RightTruRvws
    RightTruRvws
    Jul 2023 160 contributions
    ...Jason on the front desk was very especially helpful,double kudos Yeah, the rooms are a little dated (watching too much HGTV?) but the entire hotel is very spotless & clean, especially the rooms...
  • vtsmith
    vtsmith
    Jul 2023 30 contributions
    I found this hotel overpriced there was no black out curtain just a see through blind so our room was light all night...
  • Anorak319
    Anorak319
    Jun 2023 51 contributions
    One of the noisiest rooms I’ve ever stayed in. There was some kind of constant humming and hissing from pipe work running around our room... I would have given it one star but the room itself was generally comfortable...
  • Isaac C
    Isaac C
    Jun 2023 10 contributions
    Great hotel that we stayed at overnight from Port Angelus. The hotel is walking distance from the ferry and we booked it through the ferry line and got a great deal... We loved the room we got a big suite and the views were awesome...
  • Mike N
    Mike N
    Jun 2023 16 contributions
    ...The room was spotless, the building is quiet, the lounge has good service and selection and the hotel is ideally situated close to Victoria Harbour. The décor and furnishings in the rooms are definitely from a bygone era but everything, and I mean everything, is in fantastic condition and very, very clean...
  • Kim T
    Kim T
    May 2023 54 contributions
    ...Rooms are basic but have everything you need and are spotlessly clean... The only negative is the stand alone air con unit is very noisy so we couldn't use at night as it kept us awake and room got really hot...
  • Slowbarfie
    Slowbarfie
    May 2023 79 contributions
    ...Room was noisy, could hear flushing loos and showers and doors opening and closing - at least in our room 407...
  • justravel
    justravel
    Mar 2023 492 contributions
    ...Cons One bedroom setup poor. One bed in bedroom and one in the kitchen... Bed in bedroom was way too soft Pet friendly if you have allergies It was good but the doubletree across the street was nicer...
  • puckstopper31
    puckstopper31
    Mar 2023 753 contributions
    ...Bit dated in room appearance such as bathroom where if you’re over 6 foot tall you don’t get much mirror lol…older small bath tub etc., but overall the rooms were spacious and clean, beds comfortable and staff was great... I should add we were offered another room but declined as we were at the end of our stay...
  • ワダユカ
    ワダユカ
    Mar 2023 6 contributions
    ...We stayed in 5 different hotels during our stay in Canada but Chateau Victoria was the best of all. The location was great, the room was clean and very nice and the staff were so friendly and helpful...
  • Ann S
    Ann S
    Feb 2023 16 contributions
    The room was a one bedroom suite (two queen size mattresses)... The room was very quiet, no hallway noise heard at all... There was a coffee service, fridge, microwave in the room...
  • Anonymous
    Anonymous
    Dec 2022 2 contributions
    ...I do not find any foul smell or hair strands in the room...
  • MississaugaBee
    MississaugaBee
    Oct 2022 226 contributions
    ...Cons: room noisy in morning, restaurant expensive, a bit dated Despite a longer stay, they gave us a ("traditional") room on the second floor directly above the lobby facing the street... I asked for another room but they said they didn't have one at the time but also said that they might have one in two days... Excellent location however many hotels nearby; Victoria is more compact than I expected...
  • pedpat
    pedpat
    Sep 2022 6 contributions
    ...The regular room was good size and clean... The Canadian papers and television stations have discovered his creation and are writing articles about the LEGO hotel!... You can stay in a chain hotel anytime...
  • JudithSummersBishop
    JudithSummersBishop
    Sep 2022 14 contributions
    Stayed in a 'Traditional' room, which was a little dated, but note these rooms are all being completely overhauled between October 22 and March 23...
  • RobinHood24
    RobinHood24
    Sep 2022 105 contributions
    Stayed at this hotel for a couple of nights as part of a tour of west Canada, and this was by far one of the best hotels we stayed in...
  • Angela F
    Angela F
    Sep 2022 4 contributions
    ...The electrical issues in our room required daily maintenance to fix...
  • Wendy M
    Wendy M
    Sep 2022 85 contributions
    ...We booked a suite for the 3 nights we spent in Victoria, and we were extremely pleased with it. There was lots of room, with a beautiful balcony...
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Value
Cost-effective
Guests have mixed reviews on the hotel's value. Some find the prices reasonable and worth the experience, while others consider it overpriced, particularly the restaurant.
  • LucyFan27
    LucyFan27
    Sep 2023 20 contributions
    ...The hotel restaurant serves an outstanding, and reasonably priced breakfast...
  • Gina L
    Gina L
    Aug 2023 153 contributions
    ...We all wished we had booked more than one night at this hotel...
  • Tom2592
    Tom2592
    Jul 2023 77 contributions
    Spotlessly clean, impeccably maintained and ideally located the Chateau Victoria offers generously sized accommodations at a reasonable price... The hotel would do well to hire a stylist and give her $1000 per room to provide some flair...
  • vtsmith
    vtsmith
    Jul 2023 30 contributions
    I found this hotel overpriced there was no black out curtain just a see through blind so our room was light all night...
  • RightTruRvws
    RightTruRvws
    Jul 2023 160 contributions
    ...The shuttle drivers Glenn & Sergio deserve special kudos...
  • Isaac C
    Isaac C
    Jun 2023 10 contributions
    ...The hotel is walking distance from the ferry and we booked it through the ferry line and got a great deal...
  • Anorak319
    Anorak319
    Jun 2023 51 contributions
    One of the noisiest rooms I’ve ever stayed in... I would have given it one star but the room itself was generally comfortable...
  • bob1323
    bob1323
    May 2023 439 contributions
    ...Had breakfast both mornings there but went for the al a carte rather than the buffet and enjoyed as freshly cooked and served...
  • Shannon W
    Shannon W
    May 2023 1 contribution
    For my business trip, my office booked me with corporate credit card... It was not a pleasant situation to be in, and I’ll ask our admin to avoid booking here for future business trips...
  • Bonnie S
    Bonnie S
    May 2023 2 contributions
    ...The restaurant was really reasonable for breakfast and the food delicious...
  • justravel
    justravel
    Mar 2023 492 contributions
    ...Cons One bedroom setup poor... Bed in bedroom was way too soft Pet friendly if you have allergies It was good but the doubletree across the street was nicer...
  • puckstopper31
    puckstopper31
    Mar 2023 753 contributions
    ...Very friendly and pleasant staff too…would stay here again...
  • Anonymous
    Anonymous
    Dec 2022 2 contributions
    ...Valued for money and worth to experience...
  • MississaugaBee
    MississaugaBee
    Oct 2022 226 contributions
    ...Cons: room noisy in morning, restaurant expensive, a bit dated Despite a longer stay, they gave us a ("traditional") room on the second floor directly above the lobby facing the street... The restaurant was too expensive, both absolutely and in comparison with nearby eateries... Too bad they don't have a complimentary coffee/muffins/cereal for guests...
  • JenFreeman
    JenFreeman
    Oct 2022 1 contribution
    ...Chateau Victoria had a great layout option at half price of any alternatives I could find...
  • Wendy M
    Wendy M
    Sep 2022 85 contributions
    We booked a suite for the 3 nights we spent in Victoria, and we were extremely pleased with it...
  • RobinHood24
    RobinHood24
    Sep 2022 105 contributions
    ...Perhaps if you pay more you’d be able to attract some staff??...
  • JudithSummersBishop
    JudithSummersBishop
    Sep 2022 14 contributions
    ...Did not eat here as it did look pricey and so many options elsewhere...
  • Brian L
    Brian L
    Sep 2022 2 contributions
    My wife and I stayed here on our trip to Victoria...
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Cleanliness
Spotless
Guests consistently praised the cleanliness of the hotel, noting that rooms were spotless, well-maintained, and even recently renovated.
  • MrandMrsICHBI
    MrandMrsICHBI
    Sep 2023 456 contributions
    Stayed two nights, the staff are helpful and cheerful and the rooms are everything you would expect of a quality hotel...
  • Tom2592
    Tom2592
    Jul 2023 77 contributions
    Spotlessly clean, impeccably maintained and ideally located the Chateau Victoria offers generously sized accommodations at a reasonable price...
  • RightTruRvws
    RightTruRvws
    Jul 2023 160 contributions
    ...but the entire hotel is very spotless & clean, especially the rooms...
  • Mike N
    Mike N
    Jun 2023 16 contributions
    ...The room was spotless, the building is quiet, the lounge has good service and selection and the hotel is ideally situated close to Victoria Harbour. The décor and furnishings in the rooms are definitely from a bygone era but everything, and I mean everything, is in fantastic condition and very, very clean...
  • Rebecca B
    Rebecca B
    Jun 2023 9 contributions
    ...Our first three days at the hotel were great- rooms are a bit worn, but very clean and the staff was wonderful...
  • Kim T
    Kim T
    May 2023 54 contributions
    ...Rooms are basic but have everything you need and are spotlessly clean...
  • bob1323
    bob1323
    May 2023 439 contributions
    ...Clean, tidy hotel with a bit of class, could not ask for more...
  • justravel
    justravel
    Mar 2023 492 contributions
    ...Pros Good front desk Clean and quiet Good housekeeping Good location close to shops and restaurants...
  • ワダユカ
    ワダユカ
    Mar 2023 6 contributions
    ...The location was great, the room was clean and very nice and the staff were so friendly and helpful...
  • redheadthreat
    redheadthreat
    Feb 2023 6 contributions
    ...I was lucky enough to stay on a newly renovated floor...
  • Ann S
    Ann S
    Feb 2023 16 contributions
    ...The bed and bedding was extremely comfortable, no aches or pains upon waking!...
  • Wade R
    Wade R
    Jan 2023 1 contribution
    ...Spacious suite, very clean and had a tv in the bedroom as well as the living room...
  • Anonymous
    Anonymous
    Dec 2022 2 contributions
    ...I do not find any foul smell or hair strands in the room... And there’s more, You can purchase Chateau Victoria signature wash, shampoo, conditioner and sanitizer...
  • Pablo_Contreras_R
    Pablo_Contreras_R
    Nov 2022 102 contributions
    ...Missing a few items, but the housekeeping team immediately corrected when requested...
  • Arnold H
    Arnold H
    Nov 2022 3 contributions
    ...The towels were fluffy and we had plenty for our use...
  • MississaugaBee
    MississaugaBee
    Oct 2022 226 contributions
    ...Pros: clean, central, nice pool, very friendly staff, small fridge in room...
  • RobinHood24
    RobinHood24
    Sep 2022 105 contributions
    Stayed at this hotel for a couple of nights as part of a tour of west Canada, and this was by far one of the best hotels we stayed in...
  • pedpat
    pedpat
    Sep 2022 6 contributions
    ...The regular room was good size and clean...
  • Brian L
    Brian L
    Sep 2022 2 contributions
    ...We were thoroughly impressed with our room and the hotel...
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Service
Professional
The majority of travelers expressed an overwhelmingly positive view of the hotel's service, with numerous mentions of friendly, helpful, and professional staff.
  • LucyFan27
    LucyFan27
    Sep 2023 20 contributions
    ...This was perfect, since we were travelling with another couple... The front desk team and the bellmen were outstanding... Dave and Glenn were especially helpful, in suggesting great restaurants, driving us to nearby sights in the hotel van... The city bus picked up on the corner to take us to Butchart Gardens... The hotel restaurant serves an outstanding, and reasonably priced breakfast... Really enjoyed our stay, highly recommend this hotel!...
  • Teresa W
    Teresa W
    Aug 2023 66 contributions
    ...Staff was very helpful with providing a local information for dining, etc...
  • RightTruRvws
    RightTruRvws
    Jul 2023 160 contributions
    ...Our biggest disappointment was we were not informed by the woman when we checked in that the breakfast at Vista 18 the next morning was fully booked for huge tour groups and same woman at the front desk was available & didn’t wave us over to checkin (didn’t make eye contact with us or help) until we asked if she was available Otherwise the staff were exceptional and congenial. The shuttle drivers Glenn & Sergio deserve special kudos... Jason on the front desk was very especially helpful,double kudos Yeah, the rooms are a little dated (watching too much HGTV?)... And the availability of the shuttle to take us to restaurants & Fisherman’s Wharf was highly appreciated...
  • Michelle T
    Michelle T
    Jul 2023 2 contributions
    ...We were hosted there for a respite stay and we felt soo well treated and relaxed!...
  • Rebecca B
    Rebecca B
    Jun 2023 9 contributions
    ...Our first three days at the hotel were great- rooms are a bit worn, but very clean and the staff was wonderful. Specifically, a young man named Muddit was enormously accommodating and helpful... We had to get back to the US as soon as possible and the Chateau Victoria staff we worked with were so fantastic... It was a hectic Friday/weekend for them as a number of cruise ship passengers were checking in but they expediated our check out, only charged us for two days, and one front desk employee (his name might be Chris) drove us himself to the ferry boat dock so we could catch the only ferry of the day to Seattle and then fly home... While we will not have the best of memories of our short trip to Victoria itself, I am grateful we had the help of the hotel staff at Chateau Victoria to help us navigate our way home...
  • Isaac C
    Isaac C
    Jun 2023 10 contributions
    Great hotel that we stayed at overnight from Port Angelus. The hotel is walking distance from the ferry and we booked it through the ferry line and got a great deal...
  • Shannon W
    Shannon W
    May 2023 1 contribution
    For my business trip, my office booked me with corporate credit card. Upon check in, I double checked and triple checked with the front desk staff that I am able to use the credit card that made the reservation instead my personal credit card... But on the date of check out, the guy at front desk said they couldn’t charge it to the credit card on file and I have to pay with my own credit card...
  • DrOski
    DrOski
    May 2023 25 contributions
    ...Very accommodating front desk staff (I had lots of special requests for extra blankets, towels, etc and they were friendly and always said “of course!”)... Three generations in our group and we all loved it!...
  • ワダユカ
    ワダユカ
    Mar 2023 6 contributions
    ...We stayed in 5 different hotels during our stay in Canada but Chateau Victoria was the best of all. The location was great, the room was clean and very nice and the staff were so friendly and helpful... The stay at this hotel made our travel so comfortable and memorable... Domo arigato, thank you so much...
  • Ann S
    Ann S
    Feb 2023 16 contributions
    ...The bed and bedding was extremely comfortable, no aches or pains upon waking! The roof top restaurant's breakfast was excellent - everything was freshly made- jam, fresh orange juice, even the ketchup... The front desk staff were helpful and attentive... There was a coffee service, fridge, microwave in the room... Bow dryer, iron and ironing board if needed...
  • Silva J
    Silva J
    Feb 2023 1 contribution
    The staff go above and beyond to be genuine, friendly, and personable... I've noticed consistent quality and service over the 10+ years I've stayed there for business and family visits... I know I'll be well taken care of when I stay there!...
  • Shelley P
    Shelley P
    Dec 2022
    Our family had the pleasure of staying at the Chateau Victoria over the Christmas holidays and we could not have had a better time. The hotel was cheerfully decorated for Xmas with hot apple cider available for guests in the lobby as well as cookies and hot chocolate on Xmas day along with movies for the children... But what made our stay so magical was the hotel staff... Each and every person we encountered were both professional and so friendly... From the cheery greetings by the front desk staff, the excellent service in the vista 18 restaurant to the lovely ladies in housekeeping all were amazing people... Even our 14 year old border collie was greeted with treats and special attention...
  • Pablo_Contreras_R
    Pablo_Contreras_R
    Nov 2022 102 contributions
    ...Missing a few items, but the housekeeping team immediately corrected when requested. The staff at front desk was friendly and made us feel welcome... The couple of staff members on the hallways and elevators were always friendly and greeted guests... Food is always perfect, but the service was beyond perfect...
  • JenFreeman
    JenFreeman
    Oct 2022 1 contribution
    ...In addition to that, the customer service agent I spoke with, Heidi, was a breath of fresh air to converse with. Unlike previous hotels I had called, Heidi asked logical, relevant questions, and listened and responded in a helpful manner to all inquiries that I had... She was knowledgeable, polite, and made booking a breeze...
  • MississaugaBee
    MississaugaBee
    Oct 2022 226 contributions
    ...Pros: clean, central, nice pool, very friendly staff, small fridge in room... Too bad they don't have a complimentary coffee/muffins/cereal for guests...
  • Brian L
    Brian L
    Sep 2022 2 contributions
    My wife and I stayed here on our trip to Victoria. We were thoroughly impressed with our room and the hotel... Check in was a breeze and Shannon at the front desk took the time to provide us a map of the area, go over highlights we should visit and explained how to use the public transit which saved us money when we went to Buchart gardens... We cannot thank her enough!...
  • RobinHood24
    RobinHood24
    Sep 2022 105 contributions
    Stayed at this hotel for a couple of nights as part of a tour of west Canada, and this was by far one of the best hotels we stayed in. The suit was nicely furnished and spacious and the staff (apart from one woman in the vista restaurant - who was very dismissive and unhelpful when we asked for a table away from the window) where helpful... Would however be happy to recommend this hotel if your staying in Victoria...
  • Wendy M
    Wendy M
    Sep 2022 85 contributions
    We booked a suite for the 3 nights we spent in Victoria, and we were extremely pleased with it... We used the free valet parking, which was very convenient... All the staff we met were very friendly and helpful...
  • kathylee963
    kathylee963
    Sep 2022 13 contributions
    Stayed for a fantastic 60th birthday celebration....the one bedroom queen suite was perfect for our group, beds were comfy and the view was amazing!! Special shout out to check in man Jason and shuttle bus driver Dean....they were Jurassic Park out this world and went above and beyond for our group of 5 sassy mothers and daughters!!!... "Laura Dern" and her crew were most appreciative!...
  • JudithSummersBishop
    JudithSummersBishop
    Sep 2022 14 contributions
    ...Nice to be able to swim in the pool at the end of the day (ask for a robe at reception as no changing cubicles)...
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Amenities
Outstanding
Travelers appreciate the hotel's amenities including clean, spacious rooms and suites, quality restaurant, friendly and helpful staff, valet parking, shuttle service, and convenient location.
  • LucyFan27
    LucyFan27
    Sep 2023 20 contributions
    ...We stayed for 5 nights in a 2 bedroom suite, located on the 17th floor. This was perfect, since we were travelling with another couple... We had a lovely living room, small kitchen and a large patio with a stunning view of the harbor and the city skyline... The front desk team and the bellmen were outstanding... Dave and Glenn were especially helpful, in suggesting great restaurants, driving us to nearby sights in the hotel van... The hotel is in a great location, right near the landmark Empress hotel... The city bus picked up on the corner to take us to Butchart Gardens... The hotel restaurant serves an outstanding, and reasonably priced breakfast... Really enjoyed our stay, highly recommend this hotel!...
  • MrandMrsICHBI
    MrandMrsICHBI
    Sep 2023 456 contributions
    Stayed two nights, the staff are helpful and cheerful and the rooms are everything you would expect of a quality hotel. Parking is easy and the restaurant & bar (Vista18) is worth a visit if only for a drink... The hotel is within easy walking distance of many bars & restaurants as well as the local sights, such as the cathedral, fisherman’s wharf & the government building...
  • Teresa W
    Teresa W
    Aug 2023 66 contributions
    Absolutely fabulous hotel, beautiful suite with a private bedroom and lovely living space. Outdoor balcony overlooking the city... Great location for a short walk down to the local shopping area and waterfront... Great options for dining within walking distance... Staff was very helpful with providing a local information for dining, etc...
  • Tom2592
    Tom2592
    Jul 2023 77 contributions
    Spotlessly clean, impeccably maintained and ideally located the Chateau Victoria offers generously sized accommodations at a reasonable price... The hotel would do well to hire a stylist and give her $1000 per room to provide some flair...
  • RightTruRvws
    RightTruRvws
    Jul 2023 160 contributions
    ...but the entire hotel is very spotless & clean, especially the rooms... And the perfect downtown location, very walkable... And the availability of the shuttle to take us to restaurants & Fisherman’s Wharf was highly appreciated...
  • Rebecca B
    Rebecca B
    Jun 2023 9 contributions
    ...Our first three days at the hotel were great- rooms are a bit worn, but very clean and the staff was wonderful... It was a hectic Friday/weekend for them as a number of cruise ship passengers were checking in but they expediated our check out, only charged us for two days, and one front desk employee (his name might be Chris) drove us himself to the ferry boat dock so we could catch the only ferry of the day to Seattle and then fly home...
  • Isaac C
    Isaac C
    Jun 2023 10 contributions
    Great hotel that we stayed at overnight from Port Angelus. The hotel is walking distance from the ferry and we booked it through the ferry line and got a great deal... We loved the room we got a big suite and the views were awesome... The lounge on the lobby level was a great craft bar and the bar on the top floor had gorgeous views all around...
  • Mike N
    Mike N
    Jun 2023 16 contributions
    ...The room was spotless, the building is quiet, the lounge has good service and selection and the hotel is ideally situated close to Victoria Harbour. The décor and furnishings in the rooms are definitely from a bygone era but everything, and I mean everything, is in fantastic condition and very, very clean...
  • DrOski
    DrOski
    May 2023 25 contributions
    ...It’s a lovely, small, elegant hotel. Very accommodating front desk staff (I had lots of special requests for extra blankets, towels, etc and they were friendly and always said “of course!”)... The large attractive indoor pool was appreciated by the children we had in our group and their parents... Great location near the Empress Hotel...
  • justravel
    justravel
    Mar 2023 492 contributions
    ...We went to this hotel with high expectations. Pros Good front desk Clean and quiet Good housekeeping Good location close to shops and restaurants... One bed in bedroom and one in the kitchen... Bed in bedroom was way too soft Pet friendly if you have allergies It was good but the doubletree across the street was nicer...
  • Ann S
    Ann S
    Feb 2023 16 contributions
    The room was a one bedroom suite (two queen size mattresses). Marvelous view from the 15th floor of the harbor and surrounding downtown Victoria... The bed and bedding was extremely comfortable, no aches or pains upon waking!... The roof top restaurant's breakfast was excellent - everything was freshly made- jam, fresh orange juice, even the ketchup... The front desk staff were helpful and attentive... There was a coffee service, fridge, microwave in the room... Bow dryer, iron and ironing board if needed...
  • Silva J
    Silva J
    Feb 2023 1 contribution
    The staff go above and beyond to be genuine, friendly, and personable... I'm always impressed with my stays at Chateau Victoria... I've noticed consistent quality and service over the 10+ years I've stayed there for business and family visits... I know I'll be well taken care of when I stay there!...
  • Anonymous
    Anonymous
    Dec 2022 2 contributions
    ...The view is stunning from Penthouse and it is a great experience for us... This property is known for its restaurant,” Vista 18” a perfect combination for your staycation... The restaurant offers brunch and dinner - you’ll get a mouthwatering experience for the meal options... And there’s more, You can purchase Chateau Victoria signature wash, shampoo, conditioner and sanitizer... Valued for money and worth to experience... Overall, you’ll be coming back again for sure...
  • Shelley P
    Shelley P
    Dec 2022
    ...The hotel was cheerfully decorated for Xmas with hot apple cider available for guests in the lobby as well as cookies and hot chocolate on Xmas day along with movies for the children... Each and every person we encountered were both professional and so friendly... From the cheery greetings by the front desk staff, the excellent service in the vista 18 restaurant to the lovely ladies in housekeeping all were amazing people... Even our 14 year old border collie was greeted with treats and special attention...
  • Pablo_Contreras_R
    Pablo_Contreras_R
    Nov 2022 102 contributions
    ...The staff at front desk was friendly and made us feel welcome. The couple of staff members on the hallways and elevators were always friendly and greeted guests...
  • JenFreeman
    JenFreeman
    Oct 2022 1 contribution
    I had called 9 hotels prior to this booking searching for a suite option that allowed my mom and adult brother some privacy and no one being stuck on a pull out sofa. Chateau Victoria had a great layout option at half price of any alternatives I could find... She was knowledgeable, polite, and made booking a breeze...
  • Brian L
    Brian L
    Sep 2022 2 contributions
    My wife and I stayed here on our trip to Victoria. We were thoroughly impressed with our room and the hotel... Check in was a breeze and Shannon at the front desk took the time to provide us a map of the area, go over highlights we should visit and explained how to use the public transit which saved us money when we went to Buchart gardens...
  • pedpat
    pedpat
    Sep 2022 6 contributions
    ...The hotel staff and the wait staff in the Vista 18 were great... The regular room was good size and clean... The Canadian papers and television stations have discovered his creation and are writing articles about the LEGO hotel!...
  • RobinHood24
    RobinHood24
    Sep 2022 105 contributions
    Stayed at this hotel for a couple of nights as part of a tour of west Canada, and this was by far one of the best hotels we stayed in. The suit was nicely furnished and spacious and the staff (apart from one woman in the vista restaurant - who was very dismissive and unhelpful when we asked for a table away from the window) where helpful... The hotel as a nice cocktail/bar called Clive’s lounge which is really nice and they do a mean old fashioned and have a great choice of Vodka’s... The hotel is in a great location for sights/restaurants (the Greek restaurant next door is fab and worth a visit) and bars in what is a really nice city... Would however be happy to recommend this hotel if your staying in Victoria...
  • Wendy M
    Wendy M
    Sep 2022 85 contributions
    ...We booked a suite for the 3 nights we spent in Victoria, and we were extremely pleased with it. There was lots of room, with a beautiful balcony... The location was perfect, about a five minute walk to the harbour, with lots of restaurants nearby... We used the free valet parking, which was very convenient... All the staff we met were very friendly and helpful...
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KILLEMALL D wrote a review Nov 2023
Vancouver, Canada11 contributions
Silverfish! Silverfish! Silverfish! Bugs everywhere in the bathroom in the morning. Front desk did not care, said it’s a Victoria thing. So gross and didn’t offer anything, simply asked for the $24 parking fee for the outdoor, unsecured, 24 hour accessible by the street parking lot. I stay in Victoria everywhere 2-3 weeks and would not recommend this hotel to anyone because of their big issues and subsequent front desk indifference issue. On the plus side, Clive’s Classic Lounge is by far one of the best cocktails bars in canada, and a must visit when in town. Your mind will be blown. Just don’t stay at this big infested hotel.
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Avoid staying here. Always drink here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Charles W wrote a review Oct 2023
Vancouver, Canada3 contributions
clean comfortable suites with friendly staff. The entrance is enticing with a beautiful fountain, statue and floral arrangement. Loved the lounge, Clives, and the view from Vista 18 outstanding. Service at Vista 18 needs improvement. Our dinners were served cold. Wonderful greeting from the hostess.
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Date of stay: October 2023
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Trip type: Travelled with family
Room Tip: If you want to be close to shopping, restaurants, museum... this is a wonderful clean spot.
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Response from Duty Manager, Guest Services / Front Office at Chateau Victoria Hotel and Suites
Responded 4 weeks ago
I understand that you are already in contact with our Vista 18 management team, so I will not touch on the concerns you have brought up regarding your meal. I will say that we are so happy to hear that members of our amazing team were able to make you feel so welcome and taken care of. We do appreciate you choosing to stay with us and we hope to see you again in the not so distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bill wrote a review Oct 2023
Goose Creek, South Carolina169 contributions
We came here in October 2023 for a three night four-day visit to this beautiful city. We stayed at this fantastic hotel. I say fantastic because it was exceptionally clean all the time it was beautifully designed with a great restaurant on the 18th floor and a very comfortable cozy cocktail lounge on the first level and convenient parkingin adjacent garage. The thing that made it really fantastic was the quality the friendliness the professionalism of every person we encountered on the staff. Star encourage you to eat in the restaurant. Attached are a few pictures of our dinner.
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Date of stay: October 2023Trip type: Travelled with family
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Response from Duty Manager, Guest Services / Front Office at Chateau Victoria Hotel and Suites
Responded 4 weeks ago
We are all beyond happy to read about your experiences here with us and we do hope you enjoyed our beautiful city. We could not be more pleased to see that our team took such good care of you and I will certainly be passing your praise along to our housekeeping team who work so hard to make this place shine. All the best to you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
daryljoan wrote a review Oct 2023
Victoria, Canada24 contributions
We should have known there was a problem before we even checked in as no one was available to help us with our luggage and on check in no offer was made! checked into our "cubbyhole"of a room to find the window open, again, should have known there was a problem right there, but we were tired and wanted a lay-me-down. before we could close window an airconditioning unit, obviously not ours (see comments below) came on sounding like a 747 coming into our room - so much for a relaxing afternoon !! Went out to our function, came back to a "sweltering" room! looked at the wall thermestat -read 23C could not adjust it as the up & down buttoms would not work. Called the operator, said he'd send someone up. worker arrived with a "FAN" in hand - RED LIGHT AGAIN! I said I didnt want a fan, I wanted the thermostat to work. He said it didn't work HE KNEW "BEFORE" looking that the Hotel had rented us a room that the Air Conditioning "DID NOT WORK" ! He pointed to a self standing air conditioning unit and proceeded to try & get it to work - did the same as me, kept pushing buttoms with no success. I finally punched one and it came on - TWO speeds TURBO & SUPER TURBO !! Unbelievable!!!! Spent a VERY chilly nightas a result!! ABSOLUTELY WORST Hotel in 50 years of spending time in Hotels
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Date of stay: October 2023
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Trip type: Travelled with family
Room Tip: They offered our organization a "group" rate which on going to web site now is less expensive...
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Response from Marketing Department, Owner at Chateau Victoria Hotel and Suites
Responded Oct 26, 2023
We are gutted to hear you feel your experience was anything less than a 5-star stay. We are investigating the issue with the AC unit. To help us with resolving any service delivery matters, we invite you please to connect with our Operations Manager directly: ops@chateauvictoria.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Megan B wrote a review Oct 2023
Victoria, Canada7 contributions
We were fortunate to receive a Cridge Respitality stay at the Chateau Victoria Hotel and Suites. We had an outstanding visit. The hotel is located just minutes from downtown on foot. The suite was clean, well appointed, and the beds were comfortable. We took advantage of the pool and hot tub (very hot!) And the staff at the front desk were amazing, even helping us secure last-minute dinner reservations! It was a fantastic stay.
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Date of stay: October 2023
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Trip type: Travelled as a couple
Room Tip: If you’re really nice to the front desk staff they may give you some chocolate almond brittle ;)
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Response from Duty Manager, Guest Services / Front Office at Chateau Victoria Hotel and Suites
Responded 4 weeks ago
What a fantastic organization the Cridge Centre is and we are so proud to be a partner with them and their worthwhile causes. We are so happy to hear you had a well deserved and relaxing time with us. All the best to you and we hope we will get to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elaine A wrote a review Oct 2023
Charlotte, North Carolina2 contributions
I visited Victoria in September 2023 while on a tour. We stayed at the Chateau Victoria Hotel and Suites for two nights. The staff took such good care of us. The rooms were luxurious and well appointed. The hotel was located in a great neighborhood that was very walkable and safe.
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Date of stay: September 2023
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Trip type: Travelled with family
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Response from Duty Manager, Guest Services / Front Office at Chateau Victoria Hotel and Suites
Responded Oct 19, 2023
We are honored that you think so Elainea! Beyond pleased to see that you had a memorable stay with us and that our team was able to make you feel so welcome. We hope the rest of your tour in western Canada was amazing!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yao Qiang S wrote a review Oct 2023
Calgary, Canada3 contributions
Over all, this is a great hotel. One thing I have to mention is the poor service and bad attitude from a manager who's name is Roy. When I was in hot tub , two people walked into pool area with street clothes and dirty street shoes. Then, they removed the shoes and sweater, without taking a shower and changing swimming suits, jumped into hot tub. Two other guests and myself were shocked when seeing this. Immediately, we left the contaminated dirty tub water. I reported to front desk staff. A few minutes later, the shift manager Roy called me. When I was telling him what happened, he stopped me before I finished and stated that he didn't think it was a problem. I pointed out that hotel should have some better management in place to keep the water clean. He became very defensive and started saying that he traveled to many places and saw many kind of poorer management... when I tried to explain my concerns about the water contamination, this manager Roy argued with me for a few minute... What a poor customer service skill. He doesn't understand that listening can solve 50% of the complaints. When I am talking about this hotel, I will have to talk about this manager Roy that hotel hired.
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Date of stay: September 2023
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Trip type: Travelled with family
Room Tip: Great location. Clean room. Dirty hot tub. People can use the hot tub wearing street clothes....
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Response from Marketing Department, Owner at Chateau Victoria Hotel and Suites
Responded Oct 18, 2023
We're glad you enjoyed your stay with us overall. In regards to our pool and hot tub facilities, we often have guests who for religious, cultural or personal reasons are not comfortable wearing traditional bathing attire and choose something more modest in a public swimming area which we are supportive of. We do request that all guests shower prior to using our facilities, as stated in our pool rules, and we regret that by the time we were informed of your concerns, we were unable to address this. We acknowledge that you felt unheard in your interaction with us and rest assured that our team will discuss your concerns further. Sincerely, Chateau Victoria Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
449lesleym wrote a review Oct 2023
Calgary, Canada68 contributions
A lovely hotel right in the heart of downtown Victoria. It’s within walking distance of many tourist attractions like the Empress hotel, the Inner harbour, several museums, the Legislative buildings and tons of restaurants, bars and shops. If you have difficulty walking, the hotel has a free shuttle you can use. The hotel is very nice and it’s a suite hotel. I have a small kitchen, a nice living room, a separate bedroom and a balcony. The lobby is quiet and nicely furnished, there’s a lounge off the lobby and a restaurant on the 18 floor. I highly recommend this hotel to anyone looking for a great place to stay while visiting Victoria British Columbia
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Date of stay: October 2023
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, Guest Services / Front Office at Chateau Victoria Hotel and Suites
Responded Oct 14, 2023
Thank you for taking the time to leave a thoughtful review and we are all so happy to hear you had a great stay with us. We look forward to hopefully being able to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Billy wrote a review Oct 2023
Gosport, United Kingdom12 contributions
We stayed here for three nights and from the moment we checked in, the staff couldn’t have been more helpful. On check in Keith gave us a warm welcome and when asked questions about the local area he gave us a comprehensive list of recommendations with maps and no end of detail. It’s really nice when staff spend that little extra time with you. Every day we passed reception we were always greeted with a smile. The location is ideal, just a few minutes walk from the museum, convention centre, the empress and harbour. And if you don’t feel like walking there is a complimentary shuttle readily available. We took the shuttle to the clipper terminal. The room was spacious, the vista restaurant is a lovely space to be romantic and look out over the city. Would highly recommend.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, Guest Services / Front Office at Chateau Victoria Hotel and Suites
Responded Oct 14, 2023
Hello again, It was an absolute pleasure to have you as our guests and I was happy to be able to spend some time chatting with you two. We have a great team here who are all so committed to providing the best service possible and I am beyond happy to hear that you felt that from them. I do hope the rest of your time in Canada was wonderful and that you made it home safely. Warm regards, Keith Taylor (Duty Manager)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
puckstopper31 wrote a review Sep 2023
Edmonton, Canada753 contributions
If you’re good to walk, then this place is perfect. Location to all the sites, restaurants and shopping. Big rooms, comfy beds and great staff. Mere moments from the museum, parliament buildings and inner harbour.
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Date of stay: March 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, Guest Services / Front Office at Chateau Victoria Hotel and Suites
Responded Oct 2, 2023
Thank you Puckstopper31 for leaving a review and for the great rating, we truly appreciate it. Victoria is a great walking city and we are lucky to be right in the heart of it all. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$121 - US$166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau victoria hotel victoria, chateau hotel victoria
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
176
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Chateau Victoria Hotel and Suites - UPDATED 2023 Prices, Reviews & Photos (British Columbia) - Tripadvisor

Frequently Asked Questions about Chateau Victoria Hotel and Suites
Which popular attractions are close to Chateau Victoria Hotel and Suites?
Nearby attractions include Axe and Grind (0.4 km), Russell Books (0.2 km), and Inner Harbour (0.3 km).
What are some of the property amenities at Chateau Victoria Hotel and Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Chateau Victoria Hotel and Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Chateau Victoria Hotel and Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Chateau Victoria Hotel and Suites?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Chateau Victoria Hotel and Suites?
Conveniently located restaurants include Blue Fox Cafe, Fishhook, and Ithaka Greek Restaurant.
Are there opportunities to exercise at Chateau Victoria Hotel and Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Chateau Victoria Hotel and Suites?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Chateau Victoria Hotel and Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Chateau Victoria Hotel and Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Chateau Victoria Hotel and Suites?
Many travellers enjoy visiting Legislative Assembly of British Columbia (0.5 km), Craigdarroch Castle (1.5 km), and Empress Hotel National Historic Site of Canada (0.3 km).