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4.0
#3 of 5 inns in Victoria
Location
Cleanliness
Service
Value
Nothing feels more like Victoria than the Pendray Inn and Tea House (formerly the Gatsby Mansion). A boutique B&B experience in a historic Victorian mansion where each of its 10 rooms has its own distinct characteristics and charm. A heritage building, the mansion does not have an elevator and may not be suitable for guests with mobility issues.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 9 more
Location
309 Belleville St, Victoria, British Columbia V8V 1X2 Canada
Pendray Inn
324 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Room Tip:Â Pendray room and Queen Ann Suite have balconies. Spacious rooms with character and style.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dominic_Monet, Front Office Manager at Pendray Inn
Responded Mar 6, 2020
Hello LanceH344; Congratulations on celebrating your 5th anniversary! I'm delighted to see your stay at the Pendray Inn was nothing less than perfect. We value your feedback and look forward to your return visit - perhaps for your 6th Anniversary ? ;-) Again, congrats! Dominic M.
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This delightful B & B was originally a mansion built in the 1800's and now converted into 9 lovely rooms. The Inn still maintains it's grandeur of a bygone era with a beautiful fireplace, stain glass window, wooden banister and antique furnishings. We had the Queen Anne Suite which was lovely. It had a separate seating area from the bedroom and a small balcony that overlooked the harbor. The bathroom had a claw foot tub that I don't think was authentic but kept with ambiance of the era of the house. The bedroom was beautifully decorated in blue as was the sitting area. The included breakfast was wonderful and served on white table clothes and real china. If you are looking for sleek and modern then I would not suggest you stay here but if you want elegance and charm this is the place. There are no elevators or air conditioning but fans are provided in the room. We found just opening the window was enough to keep our room cool and comfortable. The staff were friendly and helpful. As an added bonus the Inn is close to wonderful restaurants, and within walking distance of China Town, Parliament Building, the harbor and Beacon Hill Park. The Inn also offers free parking. Can't wait to go back - if I could I would give this place 10 stars!
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Date of stay: September 2020
Value
Location
Service
Room Tip:Â The Queen Anne suite has a separate sitting area and small balcony overlooking the harbor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Canton, Marketing at Pendray Inn
Responded Oct 23, 2020
Dear Guest, Thank you for your kind review and recommendation. We're delighted you enjoyed your stay at the Pendray Inn and Tea House and appreciated the manor's historic charm and friendly staff. We strive to give our guest a "return to past" experience, mixing elegance with modern comfort. Thank you for choosing to stay with us and we look forward to your next visit. With kind regards,
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I cannot recommend Pendray Inn more! This place is steeped in history and you truly feel it as you walk around the home. From the creaking staircase to the painted ceilings, it's hard not to be completely enveloped in another place and time. This manor is from the 1800s, so you'll have to expect no elevators, small cracks on the ceiling, and bathroom doors that don't close quite right. None of that bothered us. We thoroughly enjoyed the included breakfast in the tea room as well. I cannot wait to return!
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Canton, Marketing at Pendray Inn
Responded Oct 1, 2020
Dear CarolynLeanne, Thank you for kind feedback and recommendation! We're delighted you enjoyed your stay at the Pendray Inn and Tea House, and appreciated its historic charm. It's a little 19th century jewel which we strive to maintain as authentic as possible, all while providing modern comfort. Thank you for staying with us for your visit to Victoria, and we look forward to welcoming you back! With warm regards,
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Our overnight stay at the Pendray Inn was above and beyond our expectations! Not only is it Victorian charm at its greatest, but the location is perfect for visiting beautiful Victoria, right across the street from the Clipper terminal, which we took from Seattle. The staff were very friendly and helpful, from Ashwin, the lead concierge, to Megan who served us the wonderful complimentary breakfast, which was comparable to the beautiful high tea we experienced there on our second afternoon. This historic family home has only 9 rooms, each beautifully furnished. Our huge bed was very comfortable, and the soaker tub was perfect after a day of walking at the famous Butchart Gardens. The Inn is even more gorgeous lit up at night and is a short walk to the Parliament building, which is also lit at night ,and another lovely colorfull waterfall lit up along the way. The Empress Hotel where we started on the bus tour was also a short walk from the Pendray Inn. Around the corner the other direction, it's another short walk to the Coast Hotel where we had a fabulous meal at the Blue Crab Seafood House. There is no elevator or air conditioning, but for early spring when all the flowers are blooming, it was no problem. And Ashwin had already taken our luggage up to our room when we returned from the garden tour. He even served us complimentary glasses of champagne, too! We were allowed to leave our luggage at the hotel while we toured Victoria the second day - very secure! The high tea was fabulous! We finished just un time to walk across the street and get on the Clipper ferry back to Seattle. We couldn't have had a better experience anywhere else. Highly recommend the Pendray Inn!
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sean McEwen, Marketing at Pendray Inn
Responded May 8, 2024
Dear Guest, Thank you immensely for your gracious review of your recent stay at the Pendray Inn. We're absolutely thrilled to learn that your experience surpassed your expectations and left such a lasting impression. It brings me great joy to hear that you found our Victorian charm captivating and that our location proved convenient for your explorations of Victoria. Ensuring our guests have a seamless and memorable experience is always our top priority, and I'm delighted that both Megan and I could contribute to your enjoyment of our complimentary breakfast and high tea. Your kind words about the comfort of your room, the enchanting ambiance of the inn at night, and the proximity to local attractions truly warm our hearts. I'm glad that our secure luggage storage service provided peace of mind during your explorations of Victoria, and I hope the complimentary glasses of champagne added a touch of luxury to your stay. Your recommendation means the world to us, and we eagerly anticipate the opportunity to welcome you back to the Pendray Inn for another exceptional experience in the future. Warm regards, Ashwin Lead Concierge
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Team, Marketing at Pendray Inn
Responded Jun 29, 2022
Hello Helen, Thank you for taking the time to share your experience. We are very sorry about the confusion with the check in process. During Covid we did centralize our check-in to the main front desk at Huntingdon Manor and unfortunately with the ongoing staffing shortage we have not been able to fully reopen the Pendray Inn Front Desk yet. We are working on this though and as of this summer we have been able to re-open our Pendray Inn Front Desk with limited hours. We are also very sorry about the delay with getting your coat sent out to you. We are working on better team communication to ensure tasks like this are not falling through the cracks. We hope you enjoyed your visit to Victoria despite these issues and we hope you will stop by for a visit the next time you are in town.
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Following receipt of my confirmed reservation for October 9-13, 2023, with the Pendray Inn and Tea House (Victoria B.C.) I phoned to confirm the rate the following morning, January 30, 2023. They initially said they would honor my rate but then put me on hold and came back and reversed their position refusing to honor the rate. I asked to speak with the manager and was advised she was busy but would call me back. A half hour later Julia Canton, Sales and Marketing manager (with responsibility for both the Pendray Inn and Tea House and the Huntingdon Hotel) phoned me claiming they had made a mistake on the computer pricing and they would not honor the price for which I had a confirmed booking. They offered me a discount which I did not feel appropriate and refused. Clearly my calling them to confirm the rate had alerted them to a rate problem they had posted both on the Booking.com website as well as on their own hotel website. This could/would have impacted many other guest bookings and created significant problems (their pricing mistake covered a three week period in October of 2023) which my follow-up averted for them. Not satisfied with Ms. Canton’s offering, I attempted unsuccessfully to speak with Erin Cassels, the General Manager, several times on successive days asking her to return my phone calls. Two days later someone by the name of Chamil called extending the original 25% discount offer adding free parking ($12/day). It is common practice to honor posted prices even when that posting is incorrect, or at least until a disclaimer is posted. I did not want my reservation cancelled. Nevertheless the Pendray Inn and Tea House cancelled the confirmed reservation. I am NOT IMPRESSED.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Canton, Marketing at Pendray Inn
Responded Jan 6, 2024
Dear Guest, It's quite remarkable to receive your review a full year after the event, nonetheless, we welcome the chance to address your concerns. To clarify, last year, a technical glitch resulted in our rooms being advertised at an exceptionally low rate. This was swiftly corrected upon discovery, and we reached out to all affected guests, including you, with a sincere apology and a fair compensation offer of 25% off our best rate, considering the bookings were just made for stays still over 10 months away. We understand your frustration at not benefiting from the incorrect rate, but as you can imagine, maintaining them, which were over 90% lower than our normal rates, is not sustainable for any establishment. However, despite our several attempts to explain the situation and offer viable options in an empathetic and professional manner, our staff and management team were faced with undue hostility and a lack of cooperation in working towards a reasonable solution. Our decision to cancel the reservation was a last resort, made under challenging circumstances, and we do find it unfortunate that this was the outcome. Sincerely, Julia Canton Director of Sales & Marketing The Pendray Inn and Tea House
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I just stayed in the Notre Dame suite and the website said it had a king size bed. The bed was more a double- maybe a queen. That was very disappointing. I also went to take a bath but there was no plug for the drain. Also no lock for the bathroom door as it had clearly been broken off a long time ago. I mentioned the bed situation at front desk and they politely argued with me that it was a king bed. Clearly they had not been in the room for some time because you can see right away it is not a king bed. I would not of booked this room if I knew the bed was small. Very misleading. The hotel is nicely situated in the inner harbour but i was disappointed in the room we stayed in
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Canton, Marketing at Pendray Inn
Responded Oct 7, 2020
Dear Guest, Thank your for your feedback, we're sorry that we did not meet your expectations. There was indeed a mistake on our website stating that the Notre Dame room had a king bed while in fact it is a queen. The room recently changed bed type and we forgot to update the information on the site. Please note that at no time this was intentional false advertising and the error has now been fixed. The front desk has also been reminded of the change, so we should not expect any issues moving forward. Sincerely,
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While at the inn, spotted a rodent running around the foyer and dinning room. Also very bad animal odour in Queen Ann suite. Complained to management and showed video of rodent running running around. Offered 50% off our last night there as we no longer wanted to sleep with rodents and stated they would charge me the cancellation fee. Told me that since they are near the ocean I should expect to see rats and mice. Photo attached is from the video I took of the scurrying fellow. Very poor service would not recommend
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Team, Marketing at Pendray Inn
Responded Aug 23, 2023
Dear Guest, Thank you for sharing your experience at the Pendray Inn. I deeply regret the unexpected sighting of a mouse in our dining room. During the recent heatwave, we prioritized the comfort of our guests by keeping the doors open for better air circulation. Our inn, given its proximity to the harbour, historic nature, and surrounding gardens, can occasionally face challenges like this, especially when wildlife seeks respite from extreme conditions. We have robust pest control measures in place, and the occurrence you witnessed was certainly an exception, not the norm. Our team's response, waiving the cancellation fee and offering a 50% discount on your last night's stay, was a sincere attempt to acknowledge and address the situation. I would also like to address the mention of "animal odour" in the Queen Ann suite. This is the first we're hearing of it, and it was not brought to our attention during your stay. We take all feedback seriously and will certainly look into this. We appreciate the time you took to share your thoughts. Kind Regards, Mercedes Granados, Front Desk Manager
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An elegantly designed hotel, with some nice amenities, but in need of some updated maintenance. We had a very nice spacious room with partial views of Victoria Inner Harbour. The bed was wonderful and nicely furnished. The bathroom was well appointed. The room was several flights upstairs, and had a beautiful wooden staircase. Fortunately, a nice young man carried up our luggage. As far as updates, the room lacked air conditioning, and it would have helped greatly if the windows had been dual paned to keep out the heat and outdoor noise. It is evident that the exterior is in need of a paint job. A wonderful three tier breakfast was a great edition to our stay. They needed some help at the front desk, one the lady we dealt with was very nice, but had a very thick accent that made it difficult to understand. We had to go to a neighboring hotel to check out, because no one was at the front desk at the time.
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Date of stay: July 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Team, Marketing at Pendray Inn
Responded Jan 16, 2023
Dear ww11hort, Thank you for taking the time to share your feedback regarding your stay with us. We are glad that you enjoyed your stay with us and we are happy that we could make your stay memorable with our stylish breakfast and unique comfortable rooms. As you stated we have a Concierge on site at the Pendray inn who helps guests with check-in and luggage. However, at times due to labour limitations, check-in or check-out may be done by the Front Desk at the Huntingdon Manor which is adjacent. We appreciate your point on the exterior paintwork and in fact there are several restoration projects planned during our off season and hopefully you will see a rejuvenated Inn in your next stay with us. With regards to the air conditioning, since it is a heritage property and due to several obstructions, there are some difficulties having air conditioning at the Inn. However, we value your feedback as this helps us to improve our services. We look forward to hosting you again in the future! Kind Regards, The Team at Pendray Inn & Huntingdon Manor
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We took our Harley for late summer run to Victoria. I chose Pendray Inn mostly based on the delicious looking breakfast! And it didn't disappoint! We loved the building and the history of it. We loved our little suite with a harbour view. I hope the Pendray Inn will survive the Covid times and gets a good fresh coat of paint as it's looking somewhat neglected on exterior. We rented bikes from next door to Pendray and had a great scenic biking day all around the peninsula. Great trip!
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Canton, Marketing at Pendray Inn
Responded Oct 7, 2020
Dear Guest, Thank you very much for your positive feedback. We're delighted that you enjoyed your stay at the Pendray Inn and appreciated its historic charm and delicious breakfast! We agree that the exterior is in need of some upkeep. COVID-19 has definitely hampered some of our maintenance and upgrade plans, but we hope to address it in the near future. Thank you for choosing us for your visit to Victoria and we hope to welcome you back. With kind regards,
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Victoria is very English...High tea should be a very enjoyable experience. The kitchen is very good as well as the view. The building has amazing charm. You will be on the side of the inner harbour of Victoria...the flowers and gardens just top off the treat.
There are more places to choose from in the Victoria area.
PRICE RANGE
C$231 - C$394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gatsby mansion hotel victoria
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaJames Bay
NUMBER OF ROOMS
10
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Pendray Inn?
Many travellers enjoy visiting Legislative Assembly of British Columbia (0.4 km), Craigdarroch Castle (2.3 km), and Empress Hotel National Historic Site of Canada (0.5 km).
