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Arbutus Inn

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Traveller (37)
Room & Suite (134)
Reviews (246)
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Traveller rating
89
68
48
18
9
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LanguageEnglish
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89
68
48
18
9
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All reviewsnational car rentalroom was cleannight on the townbus routesclose to downtownno elevatorwould stay here againshort staystayed here for two nightsthe staff was friendly and helpfula great place to stayeasy accesswalking distanceenjoyed our staylobbylinensbc
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1 - 5 of 232 reviews
Reviewed 6 days ago

Location is OK, 20 min walk to downtown. older style hotel but clean and tidy. fridge and microwave in room. A/C very small and ineffective. Restaurants (3) within 100 meters.Staff OK but not up the USA standard!!More

Thank nzeagleman
Response from ArbutusInn, Manager at Arbutus InnResponded 4 days ago

Thank you for your review on Tripadvisor. We do mention in most of our advertising that we are not downtown by the inner harbor but a short 20 -25 min walk. The feedback from guest we get is that they like to save the money...More

Reviewed 4 weeks ago

This hotel was quite busy during our stay in Victoria. They maintain a car rental facility attached to the hotel which generates lots of movement of people and cars into and out of the lobby, lots of noise associated with the movement, and difficulty parking...More

Thank TIGGERALA
Reviewed 4 weeks ago via mobile

I think this is my first negative review, but there were enough issues that I felt people should be aware, and hopefully management can address this stuff. Had the customer service been better I might have overlooked it all, but two bad experiences with the...More

Thank X C
Response from ArbutusInn, Manager at Arbutus InnResponded 4 weeks ago

Thank you for your feedback on Tripadvisor. We appreciate your point by point comments and suggestions. We will be happy to share your comments with the staff. Usually the internet we have is very good and strong. Resetting the router could have solved the problem...More

Reviewed July 11, 2018 via mobile

The picture I saw of this room was small, but way smaller when I checked in! This room was not re-done like it says on the site. Room was dirty and felt like I was being put in a backroom. To get to the room...More

Thank Kathy P
Response from ArbutusInn, Manager at Arbutus InnResponded July 13, 2018

Dear Kathy P. Sorry that you found the room to be smaller than you anticipated. However, we do describe the room as a small room and even list the square footage. This is why the room is bookable for only one person. Thank you for...More

Reviewed June 30, 2018

We stayed here for two nights. The place is OK but the price is a little on the high side for what a person gets. It was quiet with a couple of restaurants within walking distance. No elevator but the lobby is the second floor...More

Thank Eric L
Response from ArbutusInn, Manager at Arbutus InnResponded July 1, 2018

Hello Eric..thank you for your review on Tripadvisor. Were glad to read you had a nice stay with us. We do try and mention in our description of the hotel rooms that there is no elevator and that your room may only be accessible by...More

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About
Description
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ...More Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Free Parking
Air Conditioning
Concierge
Microwave
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Business
Room types
Non-Smoking Rooms
Hotel class
Hotel Style
Business
Room types
Non-Smoking Rooms
Number of rooms
52
Price range
US$69 - US$147 (Based on Average Rates for a Standard Room)
Formerly known as
Travellers Inn Central
Also Known As
Arbutus Hotel Victoria
,
Travellers Hotel Victoria
,
Travellers Hotel Central
Location
Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Hotel class
Hotel Style
Business
Room types
Non-Smoking Rooms
Number of rooms
52
Price range
US$69 - US$147 (Based on Average Rates for a Standard Room)
Formerly known as
Travellers Inn Central
Also Known As
Arbutus Hotel Victoria
,
Travellers Hotel Victoria
,
Travellers Hotel Central
Location
Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
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Questions & Answers
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Andrew S
August 15, 2017|
AnswerShow all 2 answers
Response from ArbutusInn | Property representative |
To walk to Chinatown from the Arbutus will take about 15 to 20 mins and then from there to the Empress Hotel which is in the harbor would take about another 15 or so mins. You can always google on mapquest for the walking... More
0
Votes
bobdibidwell
May 9, 2017|
Answer
Response from ArbutusInn | Property representative |
Hello. No we are not in walking distance to the BC Ferry Terminal. You would need to take the bus or a taxi. The BC Ferry terminal is located in Sidney BC which is about a 30 min drive from the hotel. There is other boat... More
1
Vote
Nancy M
April 14, 2017|
Answer
Response from ArbutusInn | Property representative |
Hello Nancy, At this time the rate for the two days you are asking a rate on is $179.95 plus taxes per night. This price is subject to change. It will only be confirmed once you decide to book. This room would include a... More
0
Votes
Room Tips
"Perhaps the back side of the hotel is better than the front and upstairs."
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"Ask the car rental people to move their cars from the prime parking spots so the hotel customers can park..."
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"2nd floor is ground level, not sure about views, we had none."
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"wow, not sure if they have good rooms"
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