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Arbutus Inn

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Arbutus Inn
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200 Reviews from our TripAdvisor Community

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Showing 189: English reviews
canada
Reviewed 2 weeks ago

The Arbutus Inn has many makings of a great place to stay inspite of its location, but the general maintenance is lacking in consistency. It made a great first impression. The bed was very comfortable with nice sheets. But there was hair left behind and dust on unused coat hangers. The pillows smelled of body odour. I asked the mature...

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Helpful?
Thank vlastovka
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Vlastovka, Thank you for your review on Tripadvior. I am glad to know that you had a wonderful time in Victoria and the staff was accommodating to your request. Many of our housekeeping staff have worked at the Arbutus Inn for many years and take a lot of pride in the work they do for each of our guests...

Victoria, Canada
Reviewed 7 November 2016

This is a clean , friendly , well run hotel., It is a short walk to downtown and all amenity's are close by. I found the staff both thoughtful and helpful. i had just moved from Ontario and the transition was smooth and easy, Excellent value and a great stay!!!...William Morkin

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Helpful?
Thank williammorkin
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello William, Thank you for the review and kind words on Tripadvisor. It was great to have you as a guest in the hotel. The staff and I really enjoyed taking to you getting to know you and to talk to you. All the best in your new place here in Victoria.

west kelowna, British Columbia, Canada
Reviewed 3 November 2016

We booked two rooms on the phone and it was more or less what we expected.We were at the far end on the lower level and the one room was quite large with a comfortable king size bed and the other was a fair bit smaller with all the same furniture so it was kind of cramped. The bathrooms were...

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Helpful?
Thank gord r
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello Gord R, Thank you for your review on Tripadvisor. We are very happy to read that you and your group enjoyed your stay at the Arbutus Inn. Also great you mention the tip of Spoons across the street. The feedback of guest going there usually always very positive and the value is also great. We look forward to seeing...

Reviewed 4 October 2016

I booked a room for a few nights. At the time of booking went smoothly accept I left my credit card behind. But the lady express VISA DEBIT was acceptable it would take about five business days to return the deposit to the account. I was okay with this and used it. after 5 business days and no money returned,...

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Helpful?
Thank Jackie E
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello Jackie E. Thank you for your feedback. We am so sorry to ready the troubles you had in getting back your deposit. Usually there is never a problem with the return of any deposit. The Visa Debit card refunds sometime do take a long time once we release the funds and we do mention this at check in and...

Reviewed 30 September 2016 via mobile

Way cheaper than most in Victoria. Pretty close to downtown. Rooms are clean but stuffy. The air conditioner helped. No bugs or pests. Close to a lot of good restaurants. Staff was friendly and helpful but the hotel had few amenities. I gave a three because it's just ok, nothing other than the price made me think good or great.

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1Thank Warren K
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello Warren K Thank you for your review on Tripadvisor....We appreciate your feedback. Thank you again and we hope you enjoyed your time in Victoria.

Reviewed 24 September 2016

The bed was great king awesome.. the staff was non existent...no place in hotel where to get a coffee just a kettle and an instant coffee yuks! the air conditioner was rambling like a russian plane...I tried to open the window but being ground floor I had to close it -didn't want any over night "guest"

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Helpful?
Thank alina p
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello Alina P, Thank you for your feedback. We do have staff on the front desk 24 hours a day. Perhaps at the time you came to the desk the staff were helping out another guest at the time with luggage or even assistance to their room. Thank you for staying with us and we do appreciate your feedback. All...

Reviewed 15 September 2016 via mobile

The Arbutus Inn doesn't look like much on the outside, but the inside makes up for it. The staff was helpful and accommodating, the room clean and very quiet, and the beds comfortable. The shower had a good shower head and plenty of hot water, and the wifi was strong. Our only dislike: no elevator -- but only one floor...

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Helpful?
Thank Patti W
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Patti W, Thank you for your review on Tripadvisor. We are happy to read that you had a nice time staying with us at the Arbutus Inn. All the best in your travels and we look forward to having you as a guest again in the future.

Toronto, Canada
Reviewed 9 September 2016

Went to the Arbutus Inn without a reservation and was welcomed in. As an international traveller, I needed the quiet, well-appointed room and bath, plus the quick service. The staff were very helpful; the room was clean and serviced every day that I stayed; the proximity to Ricky's restaurant and to buses to the downtown all made my stay enjoyable....

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Helpful?
Thank hgeissinger
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello hgeissinger, Thank you for doing the review on Tripadvisor. We are so happy to see that you enjoyed your stay at the Arbutus Inn. All the best with your travels.

Nelson, Canada
Reviewed 31 August 2016

we stayed here due to a Family emergency....the room we stayed in was on the smaller side...enjoyed the nicely decorated rooms ...could use some updated flooring...and a new air conditioner . The area was ideal. Will stay here again.

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Helpful?
1Thank Coolmom37
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello Coolmom37, Thank you for your review on Tripadvisor. We are happy to see you would return and stay with us. Yes we are in the process again of changing the air conditioners in all the rooms. Thank you for staying with us.

Palm Springs, California
Reviewed 25 August 2016

For this price range I hardly think you make a better find. While not a luxury hotel, it has all of the basics. It was clean and comfortable, across the street from a great lil restaurant called Ricky's AND the city bus stop. Cabs are plentiful. I found it's about 2.5 miles if you choose to walk to the harbour....

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Helpful?
Thank GregoryBHere
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello GregoryBHere, Thank you for your review and kind words on Tripadvisor. We are so very happy to see that you would recommend us to budge minded travelers. All the best in your travels.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 

Additional Information about Arbutus Inn

Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Price Range: $80 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Arbutus Inn 2*
Number of rooms: 52
Reservation Options:
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central
Hotel Style:
#4 Best Value Hotel in Victoria
#21 Business Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from Arbutus Inn staff and other travellers.
2 questions
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Seattle, Washington
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Monthly rate is excellent value. Great place to stay if your planning a move to '' VIC''!!!”
 of 5 bubbles williammorkin, 7 Nov 2016 | Read review
“Older travellers would enjoy staying on the ground floor. No stairs; very accessible.”
 of 5 bubbles hgeissinger, 9 Sep 2016 | Read review
“Car rentals are available in the lobby.”
 of 5 bubbles GregoryBHere, 25 Aug 2016 | Read review
“Spend more time or even money and find a better place. If you have to stay here, do not stay on first floor.”
  • Window opens for maximum abou 10cm, plus a spider
 of 5 bubbles Salmanjn, 20 Jul 2016 | Read review
“A room on the top floor might have a view, but I don't know!”
 of 5 bubbles Laura_SU2792MR, 7 Jul 2016 | Read review
5 of 5
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