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Arbutus Inn

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Traveller (37)
Room & Suite (134)
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Rooms
Nov. 25Nov. 26
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1 room, 2 adults, 0 children
Standard Room
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About
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi.
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Property amenities
Free High Speed Internet (WiFi)
Free Parking
Non-Smoking Hotel
Wheelchair Access
Concierge
Room features
Non-Smoking Rooms
Air Conditioning
Microwave
Good to know
HOTEL STYLE
Quiet
Mid-range
HOTEL CLASS
Reviews (251)
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237 results
Traveller rating
91
68
48
19
11
Traveller type
Time of year
LanguageEnglish
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91
68
48
19
11
Show reviews that mention
All reviews national car rental room was clean night on the town min walk to downtown bus routes no elevator would stay here again short stay stayed here for two nights the staff was friendly and helpful a great place to stay easy access upon check enjoyed our stay lobby linens bc
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1 - 5 of 237 reviews
Reviewed yesterday via mobile

Perfectly located, central to everything, and easy/affordable cab ride to downtown Victoria. Service was top notch, and the room was spacious and extremely comfortable. Will definitely be making this my go to place to stay in Victoria.

Thank Erik J
Reviewed October 8, 2018

Upon check-in the employee at the front desk was very pleasant and efficient. He had us checked in quickly. The hotel partners with Ricki's Restaurant which is very close to the hotel and you receive a discount. Unfortunately, the restaurant was closed as we checked...More

Thank Lynda S
Reviewed October 7, 2018 via mobile

The room beside the front desk is king size and loud. You hear everything through the door and walls. People arguing and puking. Holes in the walls, broken tub tap, broken shower head, TV picture quality was 1 out of 10 and sound would go...More

Thank patsabean
Reviewed October 1, 2018

Prior to checking in I spoke to the manager regarding his rooms being advertised on their "own website" at a lower rate than I had previously booked on "their website",asked for for the sale rate,played dumb and wouldn't accommodate my request.No shampoo in in my...More

Thank jack123156
Response from ArbutusInn, Manager at Arbutus InnResponded October 2, 2018

Dear Guest, Sorry to see that you were unhappy with the rate you booked at (not directly with the hotel). The room rates can change on a daily basis and many factors go into a room rate change. I believe that after you booked the...More

Reviewed September 26, 2018

Although there are clear instructions around the hotel against smoking, I found the room to have a stale smell of cigarette smoke, and the lower sheet on the bed seemed to be crumpled, and the bed loosely made. On reporting this to the Reception Manager...More

Thank CarolineE1252
Response from ArbutusInn, Manager at Arbutus InnResponded September 27, 2018

Hello CarolineE1252, Thank you for your review on Tripadvisor. Sorry you found the room stuffy and the bed sheet crumpled. The hotel heating does work. The hotel tends to run on the warm side and if the temperature outside is very warm you wont be...More

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Questions & Answers
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Andrew S
August 15, 2017|
AnswerShow all 2 answers
Response from ArbutusInn | Property representative |
To walk to Chinatown from the Arbutus will take about 15 to 20 mins and then from there to the Empress Hotel which is in the harbor would take about another 15 or so mins. You can always google on mapquest for the walking... More
0
Votes
bobdibidwell
May 9, 2017|
Answer
Response from ArbutusInn | Property representative |
Hello. No we are not in walking distance to the BC Ferry Terminal. You would need to take the bus or a taxi. The BC Ferry terminal is located in Sidney BC which is about a 30 min drive from the hotel. There is other boat... More
1
Vote
Nancy M
April 14, 2017|
Answer
Response from ArbutusInn | Property representative |
Hello Nancy, At this time the rate for the two days you are asking a rate on is $179.95 plus taxes per night. This price is subject to change. It will only be confirmed once you decide to book. This room would include a... More
0
Votes
Room Tips
"book elsewhere"
jack123156
Oct. 1, 2018
Read review
"Perhaps the back side of the hotel is better than the front and upstairs."
TIGGERALA
Aug. 24, 2018
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"Ask the car rental people to move their cars from the prime parking spots so the hotel customers can park..."
ericlD499DR
Jun. 30, 2018
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"2nd floor is ground level, not sure about views, we had none."
D4021VWcarlm
May 11, 2018
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PRICE RANGE
US$67 - US$80 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arbutus hotel victoriatravellers hotel victoriatravellers hotel central
FORMERLY KNOWN AS
Travellers Inn Central
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaBurnside
NUMBER OF ROOMS
52
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