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Arbutus Inn

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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205 Reviews from our TripAdvisor Community

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Hampshire, UK
Reviewed 1 week ago

The room was clean and the beds comfortable, but had a slightly dated feel to it. I have no complaints as we were only staying for a night and had got a very good deal having booked some months previously. Downtown is walkable, but there is a bus stop right outside of the hotel, and buses are very frequent.

1Thank williams_tj
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Guest, Thank you for your review on Tripadviosr. Since we took over the Arbutus Inn we have made a lot of upgrades. New Beds, new carpets, new linens, new tvs andwe have replaced the hotel boiler system, new roof and painted the outside of the building. This year we are planning to replace all the furniture, drapes and lamps....

Reviewed 6 April 2017

Although this hotel looks average from the outside, once inside was a wonderful experience. Front desk staff were friendly and helpful. The room was spotless. Everything worked. Most importantly was quiet and I slept well. Room rate was average, but unlike some hotels in the area, parking was free. Will definitely stay here again when in Victoria.

1Thank Bruce L
Reviewed 25 March 2017 via mobile

It was quiet when I visited. The beds and linens were comfortable. The room had good lighting and a desk and TV. It was clean. There are lots of amenities nearby. It will become my go to hotel for Victoria. Stay on floor two, three or four.

1Thank sirtravelalot1
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Sirtravelalot1, Thank you for your kind review on Tripadvisor. We are so happy to ready that we are your go to hotel when traveling to Victoria. We look forward to having you as a guest soon.

Reviewed 13 March 2017 via mobile

We stayed at the Arbutus Inn and we're pleasently surprised. The room was a great price and newly renovated. Beautiful free standing tub, new tiles, everything new. The staff were friendly and efficient. Convenient location as we were able to walk to downtown. The room was also quiet and the bed comfortable . Thank you for the nice weekend away!

Thank lyndalaurie
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Lyndalaurie.... Thank you for your review on Tripadvisor...We are glad and happy to see that you had a great stay at the Arbutus Inn. Thank you for the comment on the friendly staff and how convenient our location is to be able to walk downtown. All the best and we look forward to having you as a guest in...

Reviewed 18 February 2017

Arbutus Inn is close enough to walk downtown every day, but conveniently offers free parking anyway. It's also near several restaurants. Friendly staff. Rooms are clean, and include a mini-fridge and microwave. The new beds are very comfortable and the newly renovated 4-piece bathrooms are terrific.

Thank Brandon W
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Brandon W. Thank you for your review on Tripadvisor. We are very happy to read that you had a comfortable stay in our newly renovated room. We hope you had a great visit to Victoria and look forward to having you as a guest again in the future.

Reviewed 4 January 2017

The Arbutus Inn has many makings of a great place to stay inspite of its location, but the general maintenance is lacking in consistency. It made a great first impression. The bed was very comfortable with nice sheets. But there was hair left behind and dust on unused coat hangers. The pillows smelled of body odour. I asked the mature...

1Thank vlastovka
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Vlastovka, Thank you for your review on Tripadvior. I am glad to know that you had a wonderful time in Victoria and the staff was accommodating to your request. Many of our housekeeping staff have worked at the Arbutus Inn for many years and take a lot of pride in the work they do for each of our guests...

Victoria, Canada
Reviewed 7 November 2016

This is a clean , friendly , well run hotel., It is a short walk to downtown and all amenity's are close by. I found the staff both thoughtful and helpful. i had just moved from Ontario and the transition was smooth and easy, Excellent value and a great stay!!!...William Morkin

Thank williammorkin
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello William, Thank you for the review and kind words on Tripadvisor. It was great to have you as a guest in the hotel. The staff and I really enjoyed taking to you getting to know you and to talk to you. All the best in your new place here in Victoria.

west kelowna, British Columbia, Canada
Reviewed 3 November 2016

We booked two rooms on the phone and it was more or less what we expected.We were at the far end on the lower level and the one room was quite large with a comfortable king size bed and the other was a fair bit smaller with all the same furniture so it was kind of cramped. The bathrooms were...

Thank gord r
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello Gord R, Thank you for your review on Tripadvisor. We are very happy to read that you and your group enjoyed your stay at the Arbutus Inn. Also great you mention the tip of Spoons across the street. The feedback of guest going there usually always very positive and the value is also great. We look forward to seeing...

Reviewed 4 October 2016

I booked a room for a few nights. At the time of booking went smoothly accept I left my credit card behind. But the lady express VISA DEBIT was acceptable it would take about five business days to return the deposit to the account. I was okay with this and used it. after 5 business days and no money returned,...

Thank Jackie E
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello Jackie E. Thank you for your feedback. We am so sorry to ready the troubles you had in getting back your deposit. Usually there is never a problem with the return of any deposit. The Visa Debit card refunds sometime do take a long time once we release the funds and we do mention this at check in and...

Reviewed 30 September 2016 via mobile

Way cheaper than most in Victoria. Pretty close to downtown. Rooms are clean but stuffy. The air conditioner helped. No bugs or pests. Close to a lot of good restaurants. Staff was friendly and helpful but the hotel had few amenities. I gave a three because it's just ok, nothing other than the price made me think good or great.

1Thank Warren K
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello Warren K Thank you for your review on Tripadvisor....We appreciate your feedback. Thank you again and we hope you enjoyed your time in Victoria.

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04/06/2017 05/06/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 

Additional Information about Arbutus Inn

Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Price Range: $101 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Arbutus Inn 2*
Number of rooms: 52
Reservation Options:
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central
Hotel Style:
#5 Best Value Hotel in Victoria
#21 Business Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from Arbutus Inn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask about the newly renovated 4-piece bathrooms.”
brandonwG4519QN, 18 Feb 2017 | Read review
“Monthly rate is excellent value. Great place to stay if your planning a move to '' VIC''!!!”
williammorkin, 7 Nov 2016 | Read review
“Older travellers would enjoy staying on the ground floor. No stairs; very accessible.”
hgeissinger, 9 Sep 2016 | Read review
“Car rentals are available in the lobby.”
GregoryBHere, 25 Aug 2016 | Read review
“Spend more time or even money and find a better place. If you have to stay here, do not stay on first floor.”
  • Window opens for maximum abou 10cm, plus a spider
Salmanjn, 20 Jul 2016 | Read review
5 of 5
US$71* /night
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