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About
#25 of 45 hotels in Victoria
Location
Cleanliness
Service
Value
Live life uninterrupted at Victoria Marriott Inner Harbour, an oasis of comfort and convenience. With our hotel's prime location in the heart of downtown, you'll have premier access to hop abroad a ferry at Inner Harbour Causeway, dive deep into history at Royal BC Museum and attend corporate conventions at Victoria Conference Centre. After your business or sightseeing ventures, retreat to stylish relaxation in our spacious rooms featuring high-speed Wi-Fi and floor-to-ceiling windows with stunning views. When hunger strikes, savor plates of locally sourced seafood at Fire + Water Restaurant, open for breakfast, lunch and dinner. Planning a business meeting or social soiree? Ensure a memorable occasion with our high-powered AV equipment, catering options and contemporary event venues. In between festivities, work up a sweat at our 24-hour fitness centre and make a splash in our indoor pool. Get your taste of the Pacific Coast at Victoria Marriott Inner Harbour, a perfect home base for your next journey.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Squash offsite
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
139Restaurantswithin 0.5 km
67Attractionswithin 0.5 km
Contact
728 Humboldt Street, Victoria, British Columbia V8W 3Z5 Canada
Getting there
Rental CarsSee car hire from US$37/day
1628Reviews32Q+A100Room tips
Reviews
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Most Recent
I forget the name of the Concierge (I think Louis).. HES AMAZING! So helpful, kind and informative. The property is in a great location and has a pool which is always a bonus! We walked everywhere which was really nice.
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Date of stay: August 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ian Jones, General Manager at Victoria Marriott Inner Harbour
Responded 2 weeks ago
Thank you very much for your very kind 5 star review. Very kind of you to rate us like this, and I will be sure to share this with our team, as they really love to hear from our guests. We are always here to welcome you, and our team will try each time to make that stay better than the last, that's our wish anyway. Thanks also for the extra Shout Out! for Louis, when he is back from his holidays, I'll be sure to pass this along to him. Wishing you a very happy 2023 ! IAN JONES General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Great, clean hotel and it’s been updated. Really nice location just behind the Empress. We got 2 conjoined rooms which was perfect for our family- 2 adults and 3 kids. There was no coffee in the lobby but Starbucks was steps from the hotel. Good service, although we didn’t need much while we were there. Overall a great stay and I’d definitely stay again!
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: There’s a pool, which I didn’t pack for so we missed out.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We drove most of the trip saying less it was not a fun experience that we expected or wanted it to be. Front desk was not very welcoming. and felt that we were a nuisance…. Thankfully that turned around when we got to the M lounge. I was feeling un settled for the price I had paid but it was all worth it in the end. we were greeted by the lounge tendee if I’m correct her name was Rachael? She offered us delicious cookies and beverages to warm up… as well as gave us knowledge about the lounge and what fun we can have around Victoria. she made us feel very welcome and warm. We got used to the fact that hospitality has died until we met her! She seemed happy to see us and help us with anything we needed. Not just us… the lounge was busy and she was very attentive to everyone. it felt nice surrounded in a room of people having a good time. we even made a few new friends. I would give 5 stars but it really felt like 10. the halibut was delicious shoutout to the chefs!! Leaving and we won’t forget this experience. already looking forward to coming back!…
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ian Jones, General Manager at Victoria Marriott Inner Harbour
Responded 3 weeks ago
Good Evening, and thank you very, very much for your kind feedback about Rachel and our Chefs. I will be sure to personally pass along your comments, as well, they will now each earn a special SHOUT OUT! award, a new Associate Recognition program we launched this year. I will also share with our Front Desk, as it is our goal to deliver "Unreasonable Hospitality", which means always going beyond, trying to personalizing as many guest interactions/experiences as possible. Thanks again for your feedback, and we would love to welcome you back one day. Kind regards, IAN JONES General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 2 nights in a club king room, 14th floor. The room and bed were very comfortable, clean spacious x well provided, the club upgrade means you have access to the club lounge for included breakfast early morning, tea x coffee during the day x light buffet snacks early evening which were great. Couple of things to be aware of, unlike most other hotels, this club room does not provide free alcohol. Also the hotel name is slightly misleading, it maybe be just inside the inner harbour area, but has no views of the harbour and is approximately 10 mins walk from the harbour, this didn't spoil our stay but us worth knowing.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ian Jones, General Manager at Victoria Marriott Inner Harbour
Responded Nov. 20, 2022
Thank you very much for your kind review. I’m sorry you didn’t get a room on the south or west sides of the building as they do have lovely Harbour and Mountain View’s. If you ever find yourself back in Victoria, please do reach out prior to your arrival, do I can block a view room for you. Thanks again for choosing the Marriott Victoria. IAN JONES General Manager E: ijones@victoriamarriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We waited 10 - 15 minutes for dinner service in bar while waiters entertained each other. It looked like hotel had no management on that day which was a Thurs. evening. We have stayed at the Marriott for years and never saw this type of service. We will start staying elsewhere till they get proper management .
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: Go elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ian Jones, General Manager at Victoria Marriott Inner Harbour
Responded Nov. 20, 2022
Thank you very much for sharing this feedback with me. You are right, this is absolutely terrible and not the type of service our teams are capable of delivering. I will be sure to speak with the food and beverage leadership team to see what happened. In the mean, should you wish to give us another chance, please reach out to me directly prior to making your next booking. Kind regards, IAN JONES
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane H wrote a review Sep. 2022
Highlands Ranch, Colorado, United States36 contributions42 helpful votes
I just wanted to shout out one of the kindest and most generous and sincere gestures I have ever experienced from any hotel employee - maybe ever...! While sitting in the M club lounge; I mentioned a local favorite candy - Wine Gums - and the folks in the lounge hadn't heard of them. So I teased them and said how much I like them. The young man in the lounge, Boyan, went out and found some wine gums to bring back to me! Wow, what a kind gesture... That is what I call going above and beyond!
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Date of stay: September 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
What a disappointment. We had booked for two days using the Bonvoy App, checked-in the room on the app as requested by the system. Yet, when we arrived early evening, the hotel manager had given “our room” away — yes, our guaranteed room on high floor as my app indicated to “someone else”. The M club for Titanium members here is a joke— an empty room all day with four pieces of gummy worms first come first serve. Breakfast in the AM is the only food provided and much worse than a Fairfield Inn spread. You can hardly even find the musty smelling RO water bottles. The rooms and bathrooms are also old and a musty smell comes from the bath sink. Was overall my worst Marriott experience. Never again.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: They only have very limited parking on premise, so be prepared to park on the streets outside...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Danielle Powell Powell, Guest Services / Front Office at Victoria Marriott Inner Harbour
Responded Sep. 5, 2022
Good Day Road55613431137, Thank you for taking the time to leave feedback regarding your experience with the Victoria Marriott Inner Harbour. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issue you experienced with our hotel and I would love to hear more about this. I may have already been made aware of this issue from my team but I would love to connect so that I may investigate the situation. Should you have further issues to report, or would like to speak with me directly my email is dpowell@victoriamarriott.com and I am the Front Office Manager. I hope to be able to learn more so that I may take action and resolve these issues. I hope to hear from you. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an excellent two night stay at this Marriott. It is located right downtown, convenient walking distance to many things. Our room was on the top floor (concierge floor), in the corner with a balcony, we had a beautiful view, and the room was quiet. The bed was extremely comfortable. We used the on-site parking. By the second night, the hotel was very busy, so we were able to park since we had a reserved space while others couldn’t. The front desk staff was welcoming. The M Lounge breakfast was very good, with fresh pastries and nice fruit. The lounge staff was very nice. My only complaint was that there was no regard for social distancing on the elevators, and people would crowd on without masks. We enjoyed our stay and would recommend this hotel.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Top floor is great. if parking on site, you can get in the garage even though it’s full
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Requested hotel staff to come unclog our slow draining sink, never got a follow up. Tried again with no avail. Guest are not a priority here. Would not come here again and would not advise others to book here too.
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Date of stay: July 2022
Value
Rooms
Service
Room Tip: Book elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from step Rou, General Manager at Victoria Marriott Inner Harbour
Responded Jul. 27, 2022
Thank you for the feedback. We truly apologize we failed to resolve the situation and didn't follow up appropriately. We take great pride in making our guests feel welcome and providing a memorable experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is 24 minutes past midnight and I just called the front desk to report excessive noise from the room above me. For the last 90 minutes, I have been unable to sleep due to excessive screaming and floor stomping. The front desk attendant seemed agitated that I called. I told her that if the noise persisted, I would call the local police. She scolded me telling me that a noise complaint was not an emergency and that I should not call the police. She then informed me that there were other complaints and that someone was enroute to handle the situation. At what point do guests have the right to act like hooligans, disturbing other patrons. My experience at this hotel was a disappointment.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from step Rou, General Manager at Victoria Marriott Inner Harbour
Responded Jul. 18, 2022
We sincerely apologize for the disturbance during your stay. The noise disturbance was being investigated and has been rectified. We understand your disappointment and we do hope we have the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$193 - US$274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
victoria marriott inner harbour hotel victoria, marriott victoria
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
236
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Frequently Asked Questions about Victoria Marriott Inner Harbour
Which popular attractions are close to Victoria Marriott Inner Harbour?
Nearby attractions include Axe and Grind (0.4 km), Russell Books (0.3 km), and Inner Harbour (0.3 km).
What are some of the property amenities at Victoria Marriott Inner Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Victoria Marriott Inner Harbour?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Victoria Marriott Inner Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Victoria Marriott Inner Harbour?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Victoria Marriott Inner Harbour?
Conveniently located restaurants include Fishhook, Ithaka Greek Restaurant, and Dutch Bakery & Diner.
Are there opportunities to exercise at Victoria Marriott Inner Harbour?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are pets allowed at Victoria Marriott Inner Harbour?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Victoria Marriott Inner Harbour offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Victoria Marriott Inner Harbour?
Many travellers enjoy visiting Legislative Assembly of British Columbia (0.5 km), Empress Hotel National Historic Site of Canada (0.3 km), and Craigdarroch Castle (1.6 km).
Does Victoria Marriott Inner Harbour have any great views?
Yes, guests often enjoy the harbour view available here.