Pet friendly room was excellent, very clean, and conveniently located to outside area. staff was very friendly, parking was easy and plentiful. We would certainly stay here again when in the area. Most enjoyable.
I was impressed with the service and the room. There was even a sanitary napkin in the bathroom. Never have I seen that small but considerate detail before. The bed and pillows were comfortable and I had a good sleep, which usually is impossible for me in a hotel.
Driving up the hotel looked older but decent. Then entering the front lobby the front desk girls were polite and dutiful and it looked and smelled clean. Then upon the elevator opening on the top floor the smoke/dusty air hit us. Then as we entered our room it was so bad it took our breath away. Within 10 minutes my throat was hoarse and breathing labored. Call the front desk and they gave us another room. but the same result. So we couldn't stay and they said we would get a refund but nothing still. Young lady said to us "not to book at the Riveria because it is worse than here" I guess that says it all.
Chosen for Location (perfect) Safe and Free Car Parking and because the Pool was operational. We were very impressed from Check-In. All Staff friendly, helpful and attentive. Fastidiously attended to and spotless everywhere. Guests are given impressive discounts at the Restaurants and Fast Food Chains across the road. We stupidly forgot this when we had Lunch in White Spot but the Eggs Benedict and Service justified every cent we paid. Our rear room was clean and comfortable with lovely view from the balcony of the charming very old houses across the road. There are Banks, Grocery, Liquor and Retail stores, easy walking on the other corners too. The Breakfasts were good and the busy Staff were exceptional happily maintaining supplies and tidying up and cleaning surfaces. etc., Very sweet with children. The Pool alone was worth the Room Rate. That it was open a big plus too. Our Grandson was the only user our visits and loved it all so much he stayed in determinedly. It was wonderful to watch his enjoyment of the Pool. Great complex for Guest Facilities. Easy Guest Laundry. All Commendable.…
Words cannot really summarize the feelings we have for the staff at the super 8..from the very first day we were welcomed with open arms,smiles,empathy,courteous service and such professionalism..they couldn't do enough for us..holding our rooms while we were getting conformation..assuring us our rooms would not be given away while we waited for conformation from ESS..helping us with protocol for ESS as they had direct contact with them..making sure there was always fresh coffee for the many evacuees staying with them and the hotel was full of us..many of them my neighbors..the staff work so well as a team that I didn't even know till the second or third day who was management..they do it all..whatever needs to be done they do it together..I was very impressed.. again I would like to thank Sima and her staff for treating us like family and making our very stressful situation a little less stressful..thank you again from the bottom of my heart..in closing I would just like to say if you or someone u know are looking for a clean,comfortable inexpensive place to stay then pick them. Forever grateful Joan and Henry #216…
I realize rates go up during peak season but the cost for these rooms was far too high. Paint tape still on the smoke detector, blow dryer didn’t work, coffee pot too large for coffee packet provided, pool murky and hot tub not in service… Service however was decent.
Words seem so inadequate. Due to the BC Wild Fires we were evacuated and were fortunate enough to be booked into the Vernon Super 8. Seema along with the rest of the staff are so welcoming and caring. We felt at ease the moment we booked in. The Staff are very friendly, courteous, professional and caring. Not one Staff member has ever complained over their workload and we are always greeted with a smile. The Hotel is so clean and kept up daily, along with our room which is spotless each time it is cleaned. Covid 19 protocols are in place. This is a very stressful time for us, as we don't know if we will have a home to go back to, Super 8 is a "home away from home" for us thanks to all of Them and we will be eternally grateful.
We pulled into Vernon late and booked the room as we needed a bed and shower. For the price I was expecting more but it is BC (Bring Cash) lol. Beds were good and the shower was nice. No complaints other than the price. We checked out and didn't bother with breakfast.
It is in the best location to stay when going for adventures in Revelstoke,Kelowna and Kamloops. Very safe and comfortable 3 nights stay. It was the best price also compared to other hotels we researched.
The service here was exceptional. The gentleman who checked us in was funny, friendly and extraordinarily helpful. Room was spotlessly clean and quiet. The hotel was very busy as it was a long weekend but the staff were unfazed by this, smiley and accepting. Amazing experience, we will be back.