Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Steps to the ski hill and seconds to shops, pubs, and restaurants, Crystal Lodge is a modern tribute to a rich history in the very center of Whistler Village. From single guest rooms to spacious loft suites, to a three-bedroom penthouse with sweeping panoramic views, the perfect room for every Whistler stay. After a day spent on the slopes or the trails, in the shops or the pub, the heated outdoor pool, hot tub, and ski/bike valet services at The Crystal are exactly what you want to come home to.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Crystal Lodge Hotel garners appreciation for its central location in Whistler Village, with guests enjoying the ease of access to ski lifts and local attractions. The service at the hotel earns high marks for its friendliness and efficiency, contributing to a welcoming atmosphere. Cleanliness is a standout feature, with visitors consistently noting the immaculate conditions.
However, guests have called out the pricey parking and room rates, and some have experienced disturbances from street noise and loud AC units. While the hotel's rooms are celebrated for their cleanliness, opinions are mixed regarding their size and noise insulation.
Location
Central
Atmosphere
Welcoming
Rooms
Basic
Value
Expensive
Cleanliness
Spotless
Noise level
Noisy
Service
Attentive
Amenities
Well-appointed
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We had a wonderful stay at Crystal Lodge. It is in the heart of the village close to the Whistler lifts and many shops and excellent restaurants. Blackcomb Gondola is about a 15 minute walk away. The room was spacious and clean with a comfortable bed and cozy fireplace. The housekeeping staff is really friendly and will help in any way they can to make your stay more comfortable. The village streets are lively until around 11pm or midnight. Luckily, Crystal Lodge puts ear plugs in the nightstand if the noise is bothersome. I am a light sleeper but I never needed them. Our room also had a kitchenette which was handy for preparing quick meals, snacks, and storing and reheating leftovers. The grocery store is nearby if you need to stock up.
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Review collected in partnership with this hotel
Date of stay: March 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Weir, Innkeeper at Crystal Lodge Hotel
Responded 2 weeks ago
Dear Bookish101, Thank you for taking the time to share your experience! We are so pleased to hear that you had a wonderful stay and that our central location, comfortable rooms, and friendly housekeeping team made your visit enjoyable. It’s always a team effort here at Crystal Lodge, and feedback like yours keeps us motivated to continue delivering great experiences. We were happy to have you stay with us, and we truly appreciate you highlighting the small details that made a difference—whether it was the kitchenette, the cozy fireplace, or the little touches like earplugs for a restful night’s sleep. We look forward to welcoming you back on your next visit to Whistler! Best regards, Andrew Weir Director of Operations The Crystal Lodge
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A great hotel in a great location. The hotel is literally situated in the midst of all the action. The staff are very helpful and efficient in dealing with requests. We had two rooms which were both more than adequate for our 4 night stay. The rooms had all the amenities one would need for a pleasant stay plus the location of a laundry room on each floor helps. The only issue we had was with the AC unit which was very noisy. Our rooms were facing the Main Street in Whistler but we were not affected by the noise. Valet parking was an added bonus at $35 a night…Overall a great stay at a very good hotel and we would have no hesitancy in staying here if we ever came to Whistler again…
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Crystal Lodge Hotel
Responded Jun 28, 2024
Good evening. Thank you for taking the time to share your review with us. It is great to see that you enjoyed your stay at The Crystal. I do apologize that you were affected by the noise of the village stroll late into the night, unfortunately being in the centre of the village does have its pros and cons! If you choose to stay with us again, we would be more than happy to put you on the quieter side of the hotel, facing away from the village if requested. We were disappointed to learn about your experience with parking. For this we would like to apologize. Our parking cost is actually on par with the other hotels in Whistler, in most cases it is cheaper. I will however pass on your feedback to our leadership team. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Elena Seeber, Manager on Duty, Crystal Lodge
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We'll start by saying we loved this hotel! It was situated right in the middle of the village which on a weekday was probably great but we had 2 nights here on a Saturday and Sunday. The room was adequate although being in the middle of the village meant it was very noisy on Saturday night! We did joke when we saw the ear plugs in the drawer next to the bed that it wasn't a good sign! Sunday night was better and we did get a good nights sleep! We had a fridge, coffee machine and kettle in the room which was very nice and we asked for some English Breakfast tea to be left and this was duly done. We used the outside pool which was lovely and warm and my husband used the sauna which he said was also lovely. The laundry was a great bonus to have and we made the most of getting all our washing upto date. All in all the room was great, apart from the noise, but we know this is something that you have to expect in a party town. The shops and restaurants around the hotel were great to pick up a few souvenirs on our travels. If you drive you need to be aware that you need to pay $25 a day to park in the car park, not something that we found at all hotels on our 2 week road trip.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Try to get a room not overlooking the main street through the village. I'm sure it would be quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Crystal Lodge Hotel
Responded Jun 24, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
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The hotel itself is really nice with lots of amenities and an unbeatable location just a few steps from the lift and all of the village amenities. We booked pretty far in advance and it felt like a great value all things considered. The room, while relatively newly updated was small and pretty basic. It had very little space for storage.
The hotel itself is quite nice with lots of amenities. The central location is amazing. 2 minute walk to the lift and central to all the shops and restaurants in the village. The room felt relatively freshly renovated and overall we felt the Crystal Lodge was a good value. The room was basic and small, lacking in space to store clothes or room to maneuver. But, hey, ideally you are just sleeping in your room so not a big deal. We did like the glove and boot drying racks although probably two per floor would have been better.
I will say the trade off for the central location is that it's just busy. The alley behind the hotel (low number even rooms overlook the alley) is constant garbage and delivery trucks. The heavy windows block this out but our room was consistently hot so we often had the windows open to keep it comfy. Odd numbered rooms look over the village stroll and then you get revellers to the wee hours.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Weir, Innkeeper at Crystal Lodge Hotel
Responded Jan 4, 2025
Dear schwung, Thank you for sharing your thoughtful review of your recent stay at Crystal Lodge. We’re thrilled that our prime location and wide array of amenities contributed to your enjoyment. Being just steps away from the lifts and surrounded by Whistler’s shops and restaurants is something we’re very proud of, and we’re glad it added convenience to your visit. We appreciate your remarks about the room design. While we strive to provide a cozy and functional space, we understand that storage can sometimes feel limited when managing ski gear. Your suggestion for additional glove and boot dryers is fantastic, and we’ll consider it as we explore improvements to enhance the comfort of our guests. As you mentioned, being in the heart of Whistler Village means guests are close to all the action. While our soundproof windows aim to minimize disruptions, we understand that finding a balance between ventilation and quietness can be tricky at times. Your observations are invaluable, and we’ll share them with our team as part of our commitment to continuous improvement. Thank you again for choosing Crystal Lodge for your trip. We hope to welcome you back for another visit and look forward to being a part of your Whistler adventures in the future! Warm regards, Andrew Weir Director of Operations Crystal Lodge
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Really enjoyed our stay at the Crystal Lodge. Parking was convenient ($29), check-in was easy, room was spotless and offered everything you needed. Faulty iron was replaced quickly. It was also great to use the laundry facilities. Hotel is nicely situated as well. Highly recommended.
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Review collected in partnership with this hotel
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Crystal Lodge Hotel
Responded Sep 25, 2024
Good Afternoon, Thank you for staying at the Crystal Lodge and for filling in our survey. I am thrilled to hear that you enjoyed your stay with us and that our team was able to enhance your vacation. We can't wait to welcome you back. Kind regards, Madeleine Hendy, Manager on Duty, Crystal Lodge
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After a long drive from Kamloops through very smoky mountains due to local fires and a fabulous thunderstorm, we arrived in Whistler. We found the hotel ok and parked for the 15 minutes allowed at the reception area to enable us to check in. The service was great and check-in was very quick. The staff were very helpful with any information we required.
Having never visited Whistler before, we had no idea about what was best for parking so opted for the hotel’s underground parking ($25 plus taxes per night). The hotel itself is centrally located on the Village Stroll so nowhere is too far to walk with shops and restaurants nearby.
We were allocated room 232, a deluxe king studio which had a balcony overlooking the reception area at the back of the hotel and the pool.
The room was a very good size for our 2 night visit, very modern, clean and had everything we needed, including a small wet bar area with a microwave and a fridge to keep water etc cold. There were plenty of USB ports and sockets to charge devices, including some by the side of the bed.
The air con was very efficient as the weather was very warm when we were there in mid July.
For location, this hotel will certainly take some beating.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Crystal Lodge Hotel
Responded Aug 23, 2023
Dear Joby_lake Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our spacious rooms and central location. Thank you again for choosing our hotel, and we look forward to serving you again soon. Kind regards, Isabel Marques Manager on Duty Crystal Lodge
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We stayed in a one bedroom with loft suite and loved it! You walk through the door to a spacious corridor with two big wardrobes.
The main bedroom has the wow factor, with a high ceiling and massive comfy bed. The living room is spacious and the kitchen has what you need to prepare simple meals. Dishwasher tablets and dishcloths are included. The loft room is a reasonable size and there's a fan up there (it does get a little warm as the air con doesn't seem to get up there).
Both bathrooms are great.
The setting of the hotel is perfect, right in the centre of town. No need to drive anywhere.
We were worried about parking but had no problem, despite their being a big event on.
This was our favourite hotel during our two week stay in Canada. Would love to return.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip:Stay here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Crystal Lodge Hotel
Responded Aug 19, 2023
Dear Escape47923335687, Thank you for taking the time to share this kind review with us. We are thrilled to hear that you enjoyed your stay in our One Bedroom with Loft Suite. That is actually one of my favorite rooms in the hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Melany Fabio Manager on Duty Crystal Lodge
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We can’t rate the staff and location highly enough. Just perfectly situated in the village heart. Close to walk to everything. Queen Studio room was perfect balance between price and size for our family of 5 (kids 10/13/15). Staff went above and beyond to make our stay amazing. Everyone was friendly, all had a ‘can do’ attitude and I just can’t thank them enough for how much of a difference it made to our holiday. They even let us store and bags for the day and then freshen up in the sauna area after coming off the slopes and heading to the airport for a 14 hr flight home. Made ALL the difference and the perfect end to a fantastic holiday and stay! You can’t go wrong with Crystal Lodge. We will be back.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Crystal Lodge Hotel
Responded Dec 29, 2023
Dear Sheryl, Thank you for staying at the Crystal Lodge and for filling in our survey. I am thrilled to hear that you enjoyed your stay with us and that our team was able to enhance your vacation. We can't wait to welcome you back. Kind regards, Melany Fabio Manager on Duty Crystal Lodge
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Booked this hotel on a last minute get-away through Expedia based on price, reviews and location. It was everything and more! Clean, great location and a great room. The room came very well equipped with cutlery, plates, toaster, fridge, bathrobes, slippers etc. Comfy bed and very nice bathroom.
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Crystal Lodge Hotel
Responded Jul 27, 2023
Dear Joe, Thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Melany Fabio Crystal Lodge
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We decided my wife and I to do a last minute sleepover at Whistler. Crystal Lodge was great to accommodate CAA member which give us a great value price. Recommend the hotel for their location. The underground parking is challenging, but a nice feature for $29 and you can use the valet for $35. Highly Recommended!
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Review collected in partnership with this hotel
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anita Auer, Other at Crystal Lodge Hotel
Responded Sep 15, 2024
Dear Franck, thank you for staying at the Crystal Lodge and for your feedback. I am happy to hear that you and your wife had a nice little getaway. We hope we can welcome you back in the future and remain with, kind regards, Anita Auer Director of Operations Crystal Lodge
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Very comfortable Serra mattresses on main beds. We have never used sofa beds. Kitchen facilities vary with different categories of rooms. Always a fridge, microwave and a coffee maker.
Best to phone toll free no. for details of different suites. Staff are very helpful
1 (800) 667-3363
There are more places to choose from in the Whistler area.
PRICE RANGE
C$177 - C$433 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crystal hotel whistler, crystal lodge whistler
LOCATION
CanadaBritish ColumbiaWhistler
NUMBER OF ROOMS
158
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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