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Crystal Lodge Hotel

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2,277 Reviews from our TripAdvisor Community

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There are newer reviews for Crystal Lodge Hotel
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Showing 2,180: English reviews
Toronto
Reviewed 2 February 2016

The hotel was clean and the staff were friendly but we did have an issue with out room not being what we were told it was going to be. We thought that the king loft suite that was an $800 upgrade from a king suite was going to have 4 beds. It only had 3. The front desk staff said...

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Helpful?
Thank M4984GTjasonc
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you for providing with your feedback following your recent stay at the Crystal Lodge. I am terribly sorry there was a miscommunication between yourselves and our booking partner. We have followed up with this partner to ensure they know the correct configuration of our loft suites. Should you be returning to the hotel in the future please do not...

Surfers Paradise, Australia
Reviewed 1 February 2016

We travelled as a family of 2 adults and our 14 yr old son. The Hotel is situated in an excellent position in the heart of Whistler Village Stroll. Access to gondolas was a 2 minute walk with many restaurants and shops in the area. The hotel staff were quite helpful but the 4 pm check-in was a bit late...

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Helpful?
Thank LEE R
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Lee, thank you for you and your families recent review of the Crystal Lodge. We are pleased that our convenient location was such a win for your Whistler vacation. In the future, should you know that you will be arriving to the resort earlier in the day, I would recommend reaching out to our team in advance and placing a...

Vancouver
Reviewed 1 February 2016

We stayed in Whistler last weekend. The location was great. Accommodating service including late check out, backup toothpaste and hot apple cider in the lobby after skiing! I'm particular about noise and the room was super quiet. Didn't like the pillows but that's my thing:) Would definitely stay here again.

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Helpful?
Thank Josh D
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for your recent review of the Crystal Lodge. We are pleased that the hotel provided you with a peaceful night sleep and in the future please ask us in advance for a couple of different pillow options and we will do our best to accommodate your preference. Sincerely, Ian Lowe

Ayr, Australia
Reviewed 1 February 2016

This was our first Christmas away from our family.... And what a way to spend it. This place couldn't get you any closer to the centre of town. Everyone that works here is just wonderful and our room was fantastic and clean. Watching the snow fall from our balcony on Christmas morning is definitely something we will never forget.

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Helpful?
Thank loz277
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

We are delighted that the Crystal Lodge and Whistler village have provided you and your family with fond memories to last a lifetime. We look forward to welcoming you back to Whistler at your next opportunity. Kind regards, Ian Lowe

Sarasota, Florida
Reviewed 31 January 2016

We absolutely loved The Crystal Lodge. It is less than five walking minutes from the ski lifts. The two restaurants on the lobby level served absolutely delicious food that kept you going on a busy ski day. The front desk staff was always there to assist in whatever you needed. The ski valets were awesome. Everyone one of the staff...

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Helpful?
Thank Stircrazy516
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for your detailed review of your recent experience at the Crystal Lodge. In addition to our lobby fireplace and lounging area, we also provide fruit infused water and our 'leave-one or take-one' library should you need some reading material and refreshments when sitting in front of the fireplace. Warm regards, Ian Lowe

Glasgow, United Kingdom
Reviewed 30 January 2016 via mobile

Just leaving this hotel after 10 fantastic days ,from arrival the staff , especially Caitlan and Jerome , were fantastic . From sorting out a problem that was of our tour companies making , to every morning advice on the best runs , they really went the extra mile to make our stay special . This hotel has it all...

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Helpful?
1Thank rbr4166
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for recognizing the efforts of our service team including Caitlin and Jerome. In addition to a focus on service, we strive to provide as convenient an experience as possible for all travelers visiting us here at the Crystal Lodge. We look forward to welcoming you back again in the future. Kind regards, Ian Lowe

Hudson
Reviewed 30 January 2016

The Crystal Lodge is extremely convenient for skiing as it is very close to the Gondola and right in the Village. Great location. The rooms are clean and it is quiet at night. The service is excellent and they have a coffee shop nearby. Gilbert

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Thank Gilbert V
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Gilbert, thank you very much for contributing your recent review of the Crystal Lodge. We look forward to the opportunity to welcome you back in the future. Sincerely, Ian Lowe

Shrewsbury, United Kingdom
Reviewed 28 January 2016

Stayed in Jan 2016. This was actually our second time staying at the Crystal Lodge. The first was back in 2010 and I'm happy to say that I'm as pleased with it now as I was then. The hotel is an excellent location, right in the centre of Whistler village with all the shops, bars and restaurants you could want...

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Helpful?
1Thank archios
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you very much for returning to the Crystal Lodge 6 years after your first visit and for posting your review of the experience. We are pleased that your second experience was as good if not better than your first visit and hope to have the opportunity to welcome you back before 2022! Warm regards, Ian Lowe

Reviewed 28 January 2016

I hardly write reviews, but i feel they deserved this. Just got back from a week long ski trip, the rooms are not the biggest or most fashionable out there. However They are clean, and kept clean and stocked throughout your stay. The attached Restaurants are pretty good with decent prices and deals, the ski concierge is a nice perk....

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Helpful?
Thank Sean J
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Sean, thank you very much for your feedback. Our front desk team keep a pretty close eye on our Tripadvisor reviews however I will be sure to share this with them as they will be very motivated to learn how impressed you were by their service. We look forward to welcoming you back again in the future. Sincerely, Ian Lowe

Sydney, Australia
Reviewed 27 January 2016

We checked into the Crystal lodge early January for a week. We stayed in a traditional room, which we found just big enough with all our luggage. The room faced the main walking strip of Whistler village, which we found a little loud until about 11pm each night. After that it was fine. The hotel is about a 2 minute...

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Helpful?
Thank AHeinrich
ILowe, General Manager at Crystal Lodge Hotel, responded to this review

Thank you for your detailed account of your experience at the Crystal Lodge. I am confident that the detailed feedback will be a benefit to future travelers. The name of our shopping discount program is the 'Crystal Advantage' and is complimentary for all guests of the hotel. Also, I wanted to clarify our parking rates as $22/ night (Can$) or...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 

Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Region: Canada > British Columbia > Whistler
Price Range: $125 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Cheap Tickets, Orbitz, Priceline, TravelClick, Booking.com, Travelocity and Jetsetter so you can book your Crystal Lodge Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler
Crystal Lodge Hotel Whistler
Hotel Style:
#1 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Lodge Hotel staff and other travellers.
17 questions
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Leeds, United Kingdom
Melbourne, Australia

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Questions? Get answers from Crystal Lodge Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms can be noisy anywhere depending on your neighbors”
 of 5 bubbles 485franf, 27 Nov 2016 | Read review
“We were in room 326. Quiet and comfortable.”
 of 5 bubbles SunLover80, 21 Nov 2016 | Read review
“Face the stroll if you like the party, face the back if you don't.”
 of 5 bubbles 679andrewR, 24 Oct 2016 | Read review
“If you have a family - room 308 is an awesome 3 bedroom suite, just lovely with fireplace and washer/dryer, 2 bathrooms.”
 of 5 bubbles jodih134, 22 Oct 2016 | Read review
“Rooms facing main strip were quite noisy due to people partying.”
 of 5 bubbles LuRo06, 21 Oct 2016 | Read review
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