Stayed for two nights Friday and Saturday. Perhaps was just our bad luck but following experience: - Room great and paid for larger fireplace + balcony. - Door would not close, and maintenance came up and upon fixing closer, sprayed hydraulic flued all front entrance and some of our luggage. We told them to move us since the place then smelled like a garage. - Manager was accommodating and gave free fireplace log and helped move out luggage to new room - outdoor jacuzzi broken/button frozen and entire deck was an ice rick. Watched 3 guests slip and fall including myself. Not sure why management does not check daily. So overall, average and needs some upkeep done on the things that are breaking down inside/outside.
This Resort has it all with the outdoor pool and tubs, fantasic location in the Village, the service is outstanding. The food in the pub bar is amazing have the wings for sure. The staff are so welcoming. The place is immaculate and easy for parking and walking. The driving range across the road, steps to the Gondola. Views from our room spectaculator a must star. 5 Star for sure. Cheers Yvonne & David
Fantastic staff Everyone we encountered was professional, helpful, and a pleasure to chat with. It was a pleasure to see the team go out of their way to approach us to ensure everything we needed was attended to. Well done!
I just spent a night in a beautiful room in this hotel. The beds were so comfortable and my suite even had a bubble tub. The welcome from the front desk (Abby) was indeed that very welcoming. The Hilton Honours membership gives you free wifi. Indoor secure parking a plus. Rooms are super clean and quiet.
I like everything about this hotel: location, cleanliness, parking, breakfast, etc. However, the best is staff that is so friendly, helpful, and accommodating. My special “thank you” to Rosalie who was at the front desk when i was checking in.
helpful employees, great facility, good breakfasts, perfect location.. couldn't ask for much better stay. the only issue I saw was the outdoor hot tup was not working.. would certainly stay there again.
It is at a quieter location even though it is part of the Whistler village. Friendly service and very clean room. Bed was a little firmer than mine at home but got used to it fast. Out stay was very comfortable overall.
We loved the Hilton. We stayed in a Premier Studio. We were worried about the four of us (2 adults and two teenagers) staying in one room but the large open layout of the room was great! My husband and I slept on the king bed and the kids slept on the pull-out. We all slept great. Beds were extremely comfortable and I loved the thick blackout curtains. My husband and son stored their mountain bikes with the valet and the process was very easy and secure. We all enjoyed the pool which was a nice temperature and the pool deck wasn't too busy when we wanted to go. I was happy to have housekeeping back again. They were very attentive and helpful. The location of the hotel couldn't be better. We will definitely to back next summer!
Great location in the Village. Really great service and clean hotel. This hotel is very well run and it was a busy long weekend. Lots of staff working and everyone seemed to be engaged and very helpful. Great job!
We stayed here for 4 nights in August, the staff were friendly and welcoming and on arrival and we received a free upgrade being HH members which meant a kitchen and fireplace, neither of which we used however this would have been appreciated in Ski months. Our room was very dated and could do with a refresh, it was very hot when we stayed and although there was an AC unit in our room it was extremely loud! The pool was small but we managed to get beds each day however the pool itself was very dirty, the tiles on the pool could do with a good clean as you could see the grime on them which would easily wipe off. We enjoyed the bar at happy hour and had delicious hot dogs and fries and a couple of beers as part of the deal. We had our buffet breakfast included which was very nice. The location of the hotel is absolutely fantastic as you walk out straight into the village.…