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Whistler is full of time-share condos, not as nice as hotels, not as personal as a b&b. Lost lake lodge is typical - rooms are clean, bed is fine, everything kind of works. The centralized checkin in the village is a pain considering how there...More
Thank Dave K
Response from AaronM_LLL_Manager, Manager at Lost Lake LodgeResponded 28 August 2017
Thank you for taking the time to post a review from your stay with us! We do value feedback and have noted your concerns and will look at a solution to improve the over all guest experience for those who are checking in for the...More
Staff chased us out like we were criminals. We were told checkout was at 11:00 am and housekeeping knocked on the door at 11:00 on the dot. I told her we'd be out in 10 mins, just packing last few bags and she said that...More
Thank B Anne C
Response from Phil_Cosgrave, Guest Relations Manager at Lost Lake LodgeResponded 2 October 2016
Thank you for your feedback and I'm sorry that you feel you were treated poorly.
I have discussed the matter with the housekeeper in question and I must say their version was decidedly different.
I've also investigated the communication trail regarding your propane...More
We stayed here over a weekend. 2 couples so we got a 2 bedroom condo. It was the only place we could find that was available. The condo itself was ok. In need of some tlc, carpet and couch were worn and stained. The kitchen...More
Response from Phil_Cosgrave, Guest Relations Manager at Lost Lake LodgeResponded 29 August 2016
(Love the name!)
Thanks for the feedback, I'm glad your stay was satisfactory.
Are you able to please contact me directly, so we can get some details on which room you stayed in? We're aiming for more than satisfactory so the more information,...More
We had a good experience with Leavetown and Whistler Premier accommodations. There were a few hiccups, the check in staff were exhausted after processing the Crankworx crowds so we had to figure out parking and such, but we certainly understood, it was a crazy busy...More
Response from Phil_Cosgrave, Guest Relations Manager at Lost Lake LodgeResponded 26 August 2016
I'm so happy you folks had a nice time with us!
Crankworx is indeed a crazy time for Whistler, but it sounds like the positives outweighed any inconveniences.
Apologies for the hot tub. There have been some technical difficulties with the jets recently....More
This will be my first and last time I ever book with lost lake lodge! A week after we had checked out I get a call from the lodge saying the house keeper took an extra hour to clean our room and that we would...More
Response from Phil_Cosgrave, Guest Relations Manager at Lost Lake LodgeResponded 25 August 2016
Thank you for the review.
When we spoke I did not have all the facts, so I could not comment on them in anything other than a general way. After our conversation I immediately discussed the matter with housekeeping who promised to provide...More
US$124 - US$882 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Top resorts Hotel in Whistler
Non-Smoking Rooms ,
Number of rooms
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I would stay there again as it is very quiet and pretty. Just make sure you have everything you need as there is no one at the desk after 5pm I think?? Bus stop is right at hotel and you can store skis in locker room.