Making our reservation went well, so we looked forward to our three-night stay. But from check-in onward we were disappointed. Staff were indifferent even though early in our visit I expressed our concerns in person, by email and by voice mail (because no one answered their phone). Also, their parking spaces are too small, and sound is somehow amplified when you're on your deck so you hear people's conversations, conflicts with their kids, and their boom-box music, whether you want to or not. The swimming pool is also a significant source of noise, especially on Saturday evening. It was not a relaxing experience. It's a nice building though, and a good location half way between the Upper Village and Lost Lake.
We had family trip to Whistler last week, I chose to stay here based on reviews, but my expectation turned into huge disappointment due to lacks of overall cleanness and maintenance. First of all, the property wasn't really ready for new customers to checked in. The initial condition of the room was really terrible. I was shocked about the fact that they didn't even check and fix the problem including broken shower booth door which was not closing, broken fan, window screen, etc before welcoming next traveler. I had to call the front office to report all the issues, and they sent me the repair guy the next morning. The cleanness was also disappointing. The kitchenware was not cleaned appropriately, I had to wash it all again by myself. They say they do have enhanced sensitization procedure throughout all common area, rooms during COVID on the advertising, but I strongly don't think they were responsible doing decent job on managing the site. There were not enough parking even though the customers were supposed to secure designated spot, since the gated parking lot is shared with many other owner's reserved parking. Front desk is not available all time, if you arrive later than their work hour, you have to go to other address to check-in, that was very inconvenient as well.…
Absolutely wonderful. Perfect location, 25 minutes walk to village or 5 min with the free shuttle. Fully equipped kitchen, very quite, beds are just perfect and pool/hot tub are wonderful. I would go back anyt time.
Large rooms. Nice pool and hot tub. Across the street from Lost Lake. About 20 min walk to Whistler Village. No AC which was missed in this week of 30-35C weather. They do supply a few fans. Most windows have screens but mater bedroom did not. Lots of parking. Would come back.
Strongly recommend against staying at this place. We reserved Horstman house this year for checkin on March 12, 2020 for 7 nights. Due to Covid-19 the Whistler resort shut down and, also, all cleaning staff at Horstman house, stopped working. Due to this situation we had to check out 4 days early and catch a flight back home to Ottawa, Canada. Horstman House refused to offer any refund for the 4 days that we could not use due to the resort closure under extreme circumstances. They even refused to offer a credit for a future year. Just pocketed our money. Absolutely disgusting.