The customer service went beyond anything I've experienced before. Staff made us feel very welcome and very supportive. We received a text as soon as we checked in so we knew that the staff was truly concerned about making sure we were settled in. The location was excellent for walking through the town - and close to coffee, late-night snacks, whatever we needed. We will be back!
We booked a suite at the Sundial with a private hot tub on the deck for my partners birthday and absolutely loved it. We were greeted at both the front door and reception with a warm welcome. Even though we were early for check in by the time we parked in the underground we were told our room was ready which was a great surprise. Our room was on the third floor and overlooked a plaza with a bit of a view of the ski hill. We had a private hot tub and loved it. Our suite had a fully stocked kitchen and a separate bedroom which sure made our stay even more enjoyable and relaxing. We had a few meals in as well as some great meals out. It was a very quiet and lovely stay. The hotel staff communicated via texts, which was great, and even let us borrow an adapter to run Netflix from our devices. We will definitely be back! Thank you for a wonderful getaway!…
Service was good if you asked for something. 4th Floor was very loud at night due to restaurants on 2nd floor blaring music till all hours. No electrical access for devices on 1 side of the bed. Very dated in that respect in the digital era. Front desk staff was very nice and helpful.
This hotel is brilliant, the staff are amazing. so so friendly and attentive. Jacob is just lovely and made us feel so welcome after a long journey. He organised a complimentary bottle of wine to be sent to our room. We stayed in a one bedroom valley view suite and it was so comfortable and spotless. The bed was massive and super comfy. The kitchen is well equipped to cook dinner. It has a great view over the gondola and Whistler Village. The location is perfect if you want to be close to the action. Thank you so much Sundial Hotel for a fantastic stay!
Our stay at Sundial Hotel in Whistler Village was fantastic. Our two-bedroom apartment was very comfortable and clean. We had great views of the mountains and enjoyed our balcony overlooking the Village. This hotel is very close to the gondolier and walking distance from all the shops and restaurants. The front desk staff, Lottie, Jacob and Robbie were very helpful and professional during our stay. Will certainly stay again and recommend it.
We went to whistler with our kids and my mother law. The stay at Sundial Hotel was incredible - the staff was extremely professional and focussed on providing an exceptional guest experience within their property, and it enhanced our vacation at Whistler. The property is well located with Whistler Village - very conveniently located restaurants and gondola.
Check in was easy and quick. Robbie was very helpful throughout our stay and was very kind to offer complimentary parking for not being able to arrange family rooms close together. The room is clean, has all the needed amenities, Nespresso machine, and a great location too. We wished there's a pool since it was a scorcher when we were there. We have stayed many times at Sundial and hopefully next time we get to stay at room 800 too!!! 😊
This hotel always is trying to improve his already good attention. Always smiling and i’m a good mood, always proactive trying to make you feel comfortable. They really care …! The guys at the valet really make a difference
Our stay at the Sundial Hotel was fantastic, the front desk staff could not have been more accommodating! Friendly and knowledgeable. Housekeeping as well, our suite was very clean and beautiful! Can not beat the views. You are at the base of the mountain with all the amenities. A serious incident happened while we are there and the staff remained very calm and very professional. We can’t thank them all enough for such a great trip!
Our group had 2 rooms and the hotel accommodated us close to each other. The service was fantastic, the rooms were exactly what we needed for 2 families! Lots of space, clean and very comfortable beds. I have stayed at The Sundial many times and I highly recommend it! We will definitely return for another visit soon!