Located ski-in, ski-out at the base of Whistler Mountain in Whistler Creekside, First Tracks Lodge is an upscale, condo style hotel. This all suite hotel features suites ranging in size from one to four bedrooms. Each suite offers a full kitchen with upscale appliances and granite counter tops, a living area with a gas fireplace, private balconies and one full bathroom per bedroom. This property truly offers all of the comforts of home in a most convenient location. In addition, the Creekside Village is just steps away providing convenient access to a grocery store, liquor store, ski and board rentals, Whistler kids programs as well as a few coffee shops and eateries.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Luxury
Location
2202 Gondola Way, Whistler, British Columbia V0N 1B2 Canada
First Tracks Lodge
528 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We stayed as a family for a week during the summer from the US. The booking process was a bit odd and I recall that we did not really know what to expect. Well, we ended up with a beautiful 3 bedroom 3 bathroom 2 story apartment with a great view, and just loved it! The apartment was attractive, modern, clean and comfortable. Ours had big windows looking at mountains with clouds rolling in etc. We had a rental car and preferred the location outside of Whistler and still found it convenient to everything. It was very convenient to have our own washer dryer and we used the common hot tub and pool almost daily. There is daily housekeeping and a front desk in a nearby building but otherwise these feel like self serve apartments. With the US - Canada exchange rate at the time these were a big value for the money. Hope to stay here again another summer to enjoy all of the fun outdoor activities that Whistler has to offer.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for a family skiing holiday because most of the reviews for the Village suggested nighttime noise issues (external noise from other venues, or other guests) or else were super expensive. While Creekside is a bit out of the action, if you are planning on eating in for a few nights (there is a supermarket) then there are enough meal venues to cater for the other nights without having to travel into the Village. The lodge was pretty busy but we never heard any noise from other guests. The rooms are big and really solid. The beds even the sofa bed were really good. If you have kids in ski school other than really little kids, then be aware you will need to drive into the village each day as you can’t get up the lifts and down to the village by 8.30. We found parking in the village really easy ($10/day). Only thing to suggest is that I would ask for a room facing the spas rather than the ski lifts, because on Friday and Saturday night there is noise from Dustys bar (why Whistler insists on allowing venues to play loud music to completely deserted outside seating areas which are too cold for anyone to sit in until the wee hours is something I’ve never understood).
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Everything other reviews have said about how wonderful this place is is true. We have been coming to Whistler/Blackhome since 1985. Our grandkids are now all out of ski school. All this to say, we wished we had stayed here before this year. The rooms are much larger than the Greystone, Woodrun, etc. Both the 2 and 3 bedroom units had large dining tables so all 11 of us fit comfortably. If you needed something, it was there in 10 minutes. We had a problem and the management " made it up to us"without asking. Where do you get treated this way in this day and age. Fabulous place and of course the Peak to Creek run is the best on both mountains!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
isn't in Whistler...'. When my wife told me that I said I really have to hear this for myself!
When I called I explained that the Canadian government has set aside a billion$ for firms to claim losses during this time, and this has been declared a global pandemic, Alona said their policy allowed us to rebook but no refund. So I tried a different way.
I said look we have stayed there before. We plan on staying in the future. We just don't know when so we are asking for a refund.
What I got back was this: '...You are at low risk of catching this virus in Whistler. No one else is closing down and it is business as usual.'
(Keep in mind this is over a month and a half in advance of the booking)
My advice to anyone booking here: They have decent accomodations, but obviously very poor customer service. We will not be staying at their properties regardless of their 'customer service' reps extolling their medical knowledge to assure us everything will be fine, but no we will not in any circumstance refund your money.
The laughable part of this is that as I explained to Alona, we will just call VISA anyway if they don't refund. This is all over nothing and you are losing a return customer.
We called VISA- and wow they said no problem we will cancel that.
In the meantime, other Whistler entities shutter operations (sensible move).
To First Tracks management: fire Alona and we will return. But not until then.
Cheers all
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Date of stay: March 2020
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This would be a 5-star review if it was just about the quality of the property. Attractive with good amenities, and an outstanding location right near the gondola. Skiing in each day was a treat. you had your skis in the locker within a minute of finishing your last run.
The issue with this property is that a portion of the units face the little city center area. This means noise until about 11pm most nights from the (totally unnecessary) amplified outdoor music coming from the BBQ/Bar place across the street, and snow removal rigs starting to clear the streets at about 5:30am each morning. The problem is resolved if you can face away from this side of the building. we also had major music coming from the unit above one evening, were in unit 311, and the people in unit 411 were playing music at a level that permeated our entire unit. We called security, and about 45 mins later they must have told them it was not OK, but by then it was quite late and we had been kept awake.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:Â Stay far away from unit 411. Try to be on the side not facing Dusty's BBQ.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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It is a hotel where almost apartments are rented out. You have everything you need. There is also a washing machine/dryer. Parking spaces are available in the garage for around 15 CAD per day.
In the room I missed a short instruction on how the coffee machine works. Operating the washing machine is also not entirely self-explanatory. It is also unclear how the fireplace can be turned on.
There is a grill. But the instructions there are not helpful either. The housekeeping service had to be called. In the end you had to turn on the gas on the grill, lift the grate and light the grill that way. I find this a bit dangerous.
I recommend having the grills overhauled.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We love staying in Creekside- quieter at night, next to Dusty’s for apres, and better lodging for your dollar than in the Village. We’ve stayed at Legends, Lake Placid Lodge, and First Tracks. First Tracks is our favorite- next to the gondola, and less noise from Dusty’s than at Legends. We must have had the granddaddy 2 bedroom… first floor with gazebo window, tall fireplace, and rustic chandelier over the full sized dining table. The kitchen was huge. We could walk from our patio to Dusty’s and the gondola. Ski locker was right down the hall. Walls are solid, mattresses great. Dusty’s doesn’t currently have outdoor patio service, so I imagine during non-Covid times it could be louder on the weekends for rooms facing the gondola. Check in is at Legends, but super easy. Love this place.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BEWARE!! This is NOT a hotel. It’s individually owned units that vary in condition. The lobby is LOCKED and there is NO staff to assist with check-in, problems with the unit, or anything else that may come up. Nothing, not even the size of bed, is guaranteed. If you don’t like what you get when you arrive there is absolutely NO RECOURSE.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dicken Irving, Guest Services / Front Office at First Tracks Lodge
Responded Sep 1, 2023
Good Afternoon, Thank you for taking the time to review your stay with us and I very sorry to hear that you faced some difficulties during your stay. Lodging Ovations manages the holiday rental units in First Tracks Lodge from our front desk located in the Legends hotel just next door. We have staff working 24 hours a day available to assist with check in/out as well as any issues that may arise in the units. We would like to apologize for any short falls and I would be happy to make myself available to discuss your stay at any time. Kind Regards Dicken
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location at the bottom of the Creekside Gondola. Ski lockers are just a few feet away and the lodging was excellent. When the creekside gondola was not open we had free shuttle service to the whistler village and got a stamp to skip the main line. The lodge was quiet and there were 2 outdoor hot tubs (one for adults and second for families) and a heated pool. We were there during the arctic dump down to -4F so the hot tub was a necessity!!! We would go back in a heartbeat. Also, there is a market walking distance away and a few nice restaurants as well as Japanese noodle house (yum)! So although it’s not AT the main village, we had all the amenities without the crowd. There was also an EPIC counter at the bottom of the gondola. For those who don’t do blue and black runs, you can ride the gondola back down.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:Â Take a shuttle to get there if possible. Public transport is very easy and you can buy but...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was our first visit to First Tracks Lodge in Whistler. We popped up to Whistler Creekside for a mid-week getaway before the summer crowds arrive. We checked in at the Legends front desk that is next door, and we’re greeted warmly by Marie. She was very informative and friendly. Our room at First Tracks was really clean, elegant, and spacious. The property was very well maintained, and we quite enjoyed the pool and hot tub area. The lodge seems to geared towards adults, was very quiet and relaxing. We plan to return to First Tracks in the future.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Bathroom does not have a magnification mirror for make-up and contact lenses, you will have to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Often common sense logic is overlooked by those behind the so called scene. If a cancellation is in the best interest of a rental party my suggestion is to accept a future booking without restrictions. Should this option become unavailable make a stink as public info is certainly a guide to keep track of.
As far as we were concerned we were very happy with our room accommodations. Our unit overlooked the mountain and chairlifts. Our unit had 4 bedrooms and the whole apartment was very well equipped including a large flat TV. I would suggest that a request directly to the front desk about what you should expect would be the route to take.
Contact guest services
Toll-Free within North America: 1-800-766-0449. Toll-Free within the United Kingdom: 0800-587-1743. Toll-Free within Australia: 1-800-04-1997. All other International Guests: 604-967-8950.
They'll have specifics regarding children's programs, adult programs, & Extremely Canadian Private Ski and Snowboard Instruction.
Daniels, West Virginia20 contributions4 helpful votes
The hotel does not provide transfer. With 4 of you you can take a taxi or bus . Bus fare is $2.50 per adult one way not sure about children. Waiting time longest for us on a cold cold night was 15 minutes. I would think average waiting time is less than 10 minutes. You can check bus schedule with concierge. Bus ride is 10 minutes to Whistler Village. Where you get off is an easy walk to most restaurants.
We dined 4 nights on Creekside and 4 nights at Whistler. Creekside has many nice restaurants, including Dusty's BBQ, Red Door Bistro and Rim Rock Cafe. We also went to the Southside Diner for breakfast. By the way the Concierge will contact you a couple of weeks before your arrival to recommend restaurants per your taste. Most good restaurants ,like Red Door and Rim Rock needs to be booked
Weeks in advance or you can't get in.
First Track service is marvelous so trust them.
There are more places to choose from in the Whistler area.
PRICE RANGE
C$301 - C$1,013 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
first tracks hotel whistler, 1st tracks lodge, first tracks whistler
LOCATION
CanadaBritish ColumbiaWhistler
NUMBER OF ROOMS
84
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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