It’s dirty. Things everywhere are broken, or missing. The staff live in the place and do not care about their customers at all. Everything is old and outdated. The rooms are not cleaned very well, if at all. Save your money and go else where.
Stayed here for 3 nights. The rooms are suites with a separate bedroom from a living area. Rooms need some serious updates as the age is showing. The towels used are small and well worn. The bed is comfortable and they do have duvets. The continental breakfast consists of cereal and toast. They do not provide coffee all day in breakfast area. The first floor rooms do have patio doors which they don’t want used in the winter months. Don’t know if I would stay here again. There are better.
So sometimes it’s difficult to write a review, because the facility is in dire need of upkeep and faces other ‘social’ or location challenges,– but the staff, and their desire to provide you with excellent customer service, is way above average, so in a case like this, what do you do? Let me start by saying that we will definitely use the best value in here at Thompson on our future trips to Churchill. That’s the truth. The rooms were definitely among the best value in Thompson, but the conditions of the room left some things to be desired – they made every effort to keep the rooms clean, but the facility is definitely worn. Security on first floor properties, are also a bit of a concern, but that is more about the town, then about the maintenance of the hotel. The sliding glass doors point out towards the street – and unfortunately, here, the street generally has vagrants wandering about. Regret having to say that we saw at least one drunk being hauled away by four RCMP Mounties from inside the hotel property, while we were there. But the staff was exception; friendly and willing to do whatever they could to help! They even worked with us to provide parking options for our car, when we left it there for a 7-day trip North by train. Remember, the property is clean, but old. But all things considered in Thompson Manitoba, this is the nature of the region here. We would definitely use the property again, despite its shortfalls.…
There is no reason to stay at this hotel at all. It is dirty, unsafe, the whirlpool is full of furniture and amenities like the ice machine and vending machine are broken or empty. The hotel is adjacent to the beer vendor and strangers have been frequently known to walk into rooms through the sliding door. Do not stay here if at all possible.
Stayed many times...since ownership changed..things have been sliding backwards...1st loyalty program cut. Then breakfast was trimmed back...comp coffee cut..rooms not cleaned,stains on carpets,curtains,fitness area discontinued still best price in thompson, but book thru Expedia or on line , you get better rates than booking directly....save 10% plus.... found that one out after check in :(