I have been here many times. For the last 5 years, I come at least 3 to 4 times a year. Always happy with my stay thats why we keep coming back. This time was different because of the global corona virus issues. A lot of things were not offered. The little, little things missing compounded to BIG dissappointment. First, there was a little bloodstain on my sheet, no towels in the room, no tisdur or papertowel in the room, no computers in the office space and it was dusty. But, what made me even more upset was after the phone call and email to the manager, nothing was done. From my stay of Aygust 17th till date, not eevn an "I'm sorry". I spoke to a Mary Rose, and a Ron I think. I also spoke to front desk manager whom I can't remember his name. The front desk manager was short and abrupt with me on the phone. And to think I spent $168 for this stay. Thank God I cancelled the 2nd nite.…
As a choice for business travel this was spectacular. Clean rooms and friendly staff. Quiet nights and comfy beds. Thanks for making my stay healthy with an accessible kitchen and full fridge for storing all my fresh food.
Was expecting much better given the reviews, and given a Hilton property. Everything was kind of just....not great. Room is old feeling, musty, air quality is poor, no central HVAC, kind of discount motel feel. The guests seem pretty ghetto, and so is the neighborhood. Oh and our room wasn’t made up a single time. Really kind of a dump compared to the nameplate.
The sofa bed was broken and the mattress was dirty and worn out. When we asked for a replacement, we were given another dirty mattress to put on top of it. The furniture is torn and ratty. The main bed mattress is way past its prime. We saw insects in the hall and in the room. The air conditioner was so loud, it woke us up all night. The breakfast was replaced with a juice box, apple, yogurt and granola bar. The spoon was unwrapped, the bag looked reused, the coffee was empty. Even BW adds a microwaveable breakfast sandwich during these virus times. C'mon, you can do better than this at those rates. We had to use the same linens for 5 days. No checking to see if we needed anything. Allowing 10 people to sit in the lobby every day. Allowed people to sit just outside the entry smoking. Do not expect me back here ever again.…
This is our usual hotel of choice when travelling with family. Spacious, clean, nice suites with all we need to make and eat meals, very comfy pillows and beds, lots of space in the rooms when you have the kids with you, and friendly staff.
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