No cable all night. Was told to purchase movie and it would be free. I was charged and noticed after check out. Called and had to argue to get reimbursed for the movie rental. Too soon to know if charge has been reversed. Breakfast was not replenished.
What a lovely surprise to arrive here after an 9 hour drive! Staff were friendly and efficient. The room was gorgeous... spacious, clean, with more than enough amenities and supplies. Bed was very comfy and linen and towels were first class. Breakfast was good and tasty. We’ll be back!,
The front desk staff at the Hampton Inn Moncton will truly make you feel at home with their high level of customer service. When checking in the 2 gentlemen working the front desk made us feel like we were the most important guests of the day (Hotel was very busy) This is the type of service that is missing from most business today. Thank you Hampton for everything GREAT SERVICE
Negative- Was certainly surprised - no USB plug. Never imagined something so common and they neglected to have. Towels were very rough like drying yourself with sandpaper. One waffle machine was broken and the second one was not the best. Positive - impeccably clean and front desk staff were very friendly and efficient.
We had a check in for 4pm and went to check in, told us 15 mins as room not ready. Noticed lots of other people checking in, tried again around 430. No luck, room not ready. 545pm we got a room!!!!
We have stayed at this hotel many times over the years. It is a modern, clean, well cared for facility. The staff are to a person very friendly and helpful. All our requests on this latest stay were promptly accommodated. The amenities are excellent. We have noted a decline in the breakfast offerings of late. This latest stay had no waffles available with both waffle machines marked out of order. Nonetheless, the hotel deserves a top rating. We will continue to return and hope they get breakfasts back in top shape.
Horrible miscommunication at the hotel, the staff treats you as nothing. The people at the desk take decision without asking their supervisor, which can fell on you afterwards. They also talk very loudly which makes it very hard to hang out in the hall. They over charged me and when I complained about it, they treated me as a liar and put the fault on me whereas they already apologized for the miscommunication between the hotel and the central. Make sure that you will pay a certain amount and look at your bank account right away and don't trust what they say. The location of the hotel is also very depressing, there is absolutely nothing, just a huge commercial zone.
I stayed with family and friends during the weekend of YQM Country Fest. Despite how busy the hotel was, they allowed us to check in early, provided a cot as requested, were prompt to respond to requests such as replacement towels, extra blankets, etc. The staff was friendly, free parking was available, and there were many good options for the continental breakfast including gluten-free options. We were accidently charged twice for the room but they reversed the charge immediately when we informed them of the mistake.
I stayed at Hampton Inn & Suites by Hilton Moncton for three nights in August 2022. What an amazing hotel. I was greeted with such kindness and this continued throughout my stay with family and my puppy. Yes, they are pet friendly hotel. I booked the king suite and my suite was situated on the 2nd floor. The room was fantastic. Clean, modern, and had a fantastic view over Moncton. The rooms were big and not crampy. I can’t complain about this hotel. This hotel has a gym, a pool with an amazing two-story slide and an amazing complementary breakfast area to eat on the go, or with the family or to flick the news on the sofa. Overall, I had a great experience with the Hampton Inn & Suites by Hilton Moncton; easy access from highway 2 or Mapleton Road and the staff was incredibly helpful, and the amenities were great, clean and modern.…
We stayed here for one night on a weekday in August. The hotel is clean and spacious. We stayed in a suite which was nice. It is close to the highway which can be a little nosey at that side of the building. The bed and pillows are not that comfy which is probably my main complaint . The only other complaint was the complimentary free hot breakfast . The food was good but waiting around to get food because the hot trays were empty. I he coffee was good . Would I stay here again, not sure.
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