Crowne Plaza Moncton Downtown, an IHG hotel
1005 Main Street, Moncton, New Brunswick E1C 1G9 Canada
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Avg. C$159 /night, 10/3 - 10/4
C$227
per night
C$187
per night
C$146
per night
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4.0
#11 of 30 hotels in MonctonLocation
Cleanliness
Service
Value
Whether travelling on business or leisure we are excited to provide you an even better guest experience with all renovated guest rooms. These rooms provide all the standard amenities including 50" flat screen TV, fridge, in-room safe, complimentary wireless high speed internet, a work desk and complimentary Keurig coffee service. Now featuring executive and club King rooms with a panoramic view of downtown Moncton and the Petitcodiac River. Located in the heart of Downtown Moncton and across the street from the Avenir Event Centre. Within walking distance to the Capitol Theatre, restaurants, bars, the VIA Rail train station, and a 10 minute drive to the Moncton International Airport. We feature the following amenities and services: fitness center, heated indoor pool, hot tub, free WiFi. Tailor your day for whatever comes your way. When multi-tasking is your M.O., we've got the right space for you.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Fitness / spa changing rooms
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Metropolitan Area
8.4 km•
See all flights
Rental Cars
39 Restaurants
within 0.5 kilometers
Reviews
4.0
600 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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At the Crowne Plaza Moncton Downtown, an IHG Hotel, the staff’s warm hospitality and efficient service often receive high marks from guests, although there have been occasional reports of service inconsistencies. While opinions on value diverge, with some deeming the breakfast pricey, others consider the room rates to be quite reasonable. The hotel's cleanliness stands out, with travelers frequently commending the pristine and spacious accommodations.
Amenities, including microwaves, fridges, and Keurigs, add to the comfort, despite a few missing elements. The rooms are cozy and well-furnished, though some guests mention they can be on the smaller side and prone to noise. The overall atmosphere of the hotel is often described as welcoming, enhancing the guest experience.
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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Detailed Reviews
I had a mixed experience here with our group. The rooms, lobby, and pool area are all very nice, modern, and spacious, even if the building's exterior seems dated by comparison. The rooms were equipped with a very modern tech set-up (to link phone/tablets with t.v., etc.,) which many guests will appreciate. The location is only a few minutes from downtown, and there are a few outstanding restaurants located very close by (Carrabbas, La Vida). The Avenir Centre is directly across the street, as well. All positive attributes. The in-house restaurant, T-Bones, was closed, unfortunately, during our stay. Also, local construction made our entry a bit complicated, and stairs had to be scaled to enter the lobby, a problem for some in our group. Staff were either excessively friendly, or bordering on indifferent/angry. We had some issues with one food attendant for our group breakfast, which was disappointing. Overall, it was still a mostly positive experience; and with a few tweaks, could be an outstanding place to stay when visiting the area.
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Date of stay: September 2021Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melanie Richard, Owner at Crowne Plaza Moncton Downtown, an IHG hotel
Responded Feb 8, 2022
Hello Katjam2020, Thank you for sharing your review. I am glad to read that even though you experienced some issues, you still had an overall nice stay. We take note of your comments. Please do not hesitate to contact us directly should you want to return and stay with us. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went initially in grabbing 2 night stay away from the house. Such I decided to go to hotel in the city where I currently at date August 3 2021 reside. I booked the nights within the iHG App and selected to get the extra points package. That 2 night stay was sufficient in bumping me up one level in the rewards categories. The room itself was lovely had sort of separate spot where what could be named the living room with separator wall and the place kept very clean. I specifically enjoyed the snack bar downstairs that the snacks conveniently can be charged to the room. The stay wasn’t very expensive from what I remember … I didn’t participate in the hotels amenities such as the pool or gym perhaps. I strictly stayed in the room enjoying the peace and quiet and spent time within Twitter and Social Media. I did eat breakfast one morning; the breakfast came included within the room rate i had selected and breakfast was great.
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francois Thibodeau, Owner at Crowne Plaza Moncton Downtown, an IHG hotel
Responded Sep 14, 2021
Dear JPMMiBMJMiME, thank you for taking the time to tell us about your experience at the Crowne Plaza Moncton Downtown. We are glad that you enjoyed our hotel and you had a relaxing stay with us. Looking forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We were passing through on our way to Halifax and stayed for the night. The check in was easy and quick, they had a rear entrance were you parked which allowed for the luggage trolley to easily get to your vehicle. Outside parking but with a private entrance, $12 a day.
The room was way more than what we expected. A beautifully comfortable and clean king size bed. There was a pullout couch that we did not use however it was nice to use while watching tv.
The bathroom was excellent, clean with a nice stand up shower.
The pool was a nice touch and enjoyed an evening swim with our daughter.
Would defiantly recommend staying here.
The room was way more than what we expected. A beautifully comfortable and clean king size bed. There was a pullout couch that we did not use however it was nice to use while watching tv.
The bathroom was excellent, clean with a nice stand up shower.
The pool was a nice touch and enjoyed an evening swim with our daughter.
Would defiantly recommend staying here.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Boudreau, Owner at Crowne Plaza Moncton Downtown, an IHG hotel
Responded Sep 19, 2022
Thank you for your review and rating! We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I want to start off with the person who saved the stay from being a total disaster: Jessica. She was our server in the restaurant and made our kids feel welcome and us adults laugh. She is seriously the best part of the hotel and I hope she is constantly reminded by management how invaluable she is. The same cannot be said about everyone else at all. From the mixup on both mornings for our breakfast voucher to me being made to feel I was pulling a fast one by the front desk guy who kept having to “check with the manager” about my vouchers, even though I had a text from 5 pm the day before that he clearly saw. Our room had dirty sheets and when I called to complain, the fellow said he would get back to us and never did. Turns out, as the other front desk person said, that fellow had gone for the day and didn’t tell anyone about our filthy sheets! And I don’t mean a small stain. It was large and disgusting. I took a photo of it and went downstairs to show them. Thankfully, they sent someone up and they remade the bed. Apologies were made and I got a 10% discount on the room for that night. It was a busy weekend with construction going on and I was understanding of that fact. I was not going to submit this review due to them making it right with a change and a discount, but the desk clerk and the voucher issue really put a bad taste in my mouth. I’m not sure if we will stay again. The beds were too soft and the pillows to hard, but meh, they can’t accommodate everyone, can they? The updating to the rooms is lovely. Great choice of decor, room was clean (I always go over every surface with wipes), and I loved their shampoo and conditioner. The room itself on a busy weekend was very quiet, and I loved that. My request for a top floor room was also granted, so I was thankful for that. Did not use pool facilities. Breakfast was really good, once I got my vouchers. Dinner was also quite good, but our server made it over the top. Pro tip? Check your bedding as soon as you go in and don’t wait too long before following up in case your message wasn’t relayed.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Boudreau, Owner at Crowne Plaza Moncton Downtown, an IHG hotel
Responded Jun 30, 2023
Thank you for your review! We couldn't agree more. Jessica is a very valuable member of our team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel in mid February and it’s a nice place. Friendly staff and very clean. The rooms are in great shape. It’s located just off Main Street and is a great location as you can visit several places of interest by walking a short distance.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from fthibode, Manager at Crowne Plaza Moncton Downtown, an IHG hotel
Responded Feb 28, 2020
Dear 955barrieg, Thank you very much for taking the time to share this review. We sincerely appreciate the feedback. I was glad to read that you enjoyed your experience amongst us and that you had friendly interactions with our staff members. This means a lot to us. Again, we appreciate the comment and hope that we will have the opportunity to welcome you again soon in Moncton! Warm regards, Francois Thibodeau Guest Service Manager Crowne Plaza Moncton Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not a negative review as much as advice on which rooms to avoid. There are two rooms on each floor facing the elevator doors. Ending in 8 and 10. The floor in front of the elevators are tile. If you are in your own room; which are nice rooms FYI, you hear every click of the suitcase wheels and every conversation as they wait for the doors to open. It is as if you were standing there yourself the acoustics are so loud. Other than that nice stay.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from fthibode, Manager at Crowne Plaza Moncton Downtown, an IHG hotel
Responded Feb 6, 2020
Dear Rick F, Thank you for sharing your review. I am glad to read that even though you experienced some noise, you still had a nice stay. We take note of your comment. Please do not hesitate to contact us directly should you have any additional feedback for us. Best regards, Francois Thibodeau Guest Service Manager francois.thibodeau@cpmoncton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked last minute to stay one night to pick up a puppy. Given a very large room. It was beautiful and spacious. Clean and bright. Pool was wonderful. I took my son to get a snack in their lobby and they had a very nice selection of snacks and drinks. Parking was a huge plus since I was driving a large truck, I had no issues.
I highly recommend this hotel!
I highly recommend this hotel!
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crowne Plaza Moncton, Owner at Crowne Plaza Moncton Downtown, an IHG hotel
Responded Dec 3, 2020
We appreciate your comment Angela! Don't hesitate to contact us if you are back in the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came to watch the hockey game so the hotel being right across the street from the arena was a big selling feature. There is a $12/day parking fee but you can come and go so it’s not too bad. Check-in was quick and the staff at the front desk were helpful and friendly. The room was bright and clean and the beds and pillows were comfy. The guide on the TV didn’t work so it made something to watch difficult but not a deal breaker. Pool and hot tub were nice but I wish the hot tub was a little hotter than it was. Check-out was speedy and the desk agent very friendly. I would highly recommend and I would stay here again!
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Boudreau, Owner at Crowne Plaza Moncton Downtown, an IHG hotel
Responded May 30, 2022
Hi Danielle506 ! Thank you so much for taking the time to tell us about your experience at the Crowne Plaza Moncton Downtown. We are glad that you enjoyed our hotel, and we are looking forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicely renovated rooms. Great location for Avenir Center events. 2 minute walk. T-Bones restaurant on site has a decent selection (mostly pub type fare), so it has everything you need for Avenir Centre events, especially in winter if you don't want to walk far. Check in was a little long, but the girl was new and it wasn't awful. SHe was friendly and helpful and there were a lot of people there when we checked in. CLean, quiet and comfortable. WOuld stay again.
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Date of stay: January 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from fthibode, Manager at Crowne Plaza Moncton Downtown, an IHG hotel
Responded Jan 24, 2020
Dear Sean O, Thank you for taking the time to share this great review. We appreciate it. I am glad that you had a positive experience amongst us. Indeed, our location is ideal especially for attending events at the Avenir Centre. Thank you again for the feedback. I hope we will have the opportunity to welcome you again soon! Best regards, Francois Thibodeau Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was not a good place. 1st my sister put in for me to get discount then was told no rooms last mth then on Sat was rooms and said she had to do it on line and Noone know how.
Then was not told parking was 12.00 or breakfast was not in room.when eating 7 other people said same thing.
Noone knows what to say or do.
My discount room cost me 320.00
Can call me 506 210 3738 Loraine
Then was not told parking was 12.00 or breakfast was not in room.when eating 7 other people said same thing.
Noone knows what to say or do.
My discount room cost me 320.00
Can call me 506 210 3738 Loraine
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Moncton Downtown, an IHG hotel
Responded Oct 3, 2022
Hi lorainet71, Thank you for leaving us feedback surrounding your experience with the Crowne Plaza - Moncton Downtown. We appreciate you choosing us and doing business with IHG. We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Grace L. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi,
Yes the Club Level rooms allow access to the Club lounge which normally offers good views, wifi, snacks and drinks and breakfast. The rooms are also better, with quieter rooms on higher flookrs to get better views.
Hope this helps!
Pool closes at 11pm and the gym is open 24/7
"If you're going to the Avenir Center for a performance this is the best place to stay. A short walk from the Hotel. Great place to stay "Read full review
"While renovations continue, the room prices should be lowered. There is no information given beforehand that these renos are going on."Read full review
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PRICE RANGE
C$158 - C$193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza moncton downtown hotel moncton, moncton crowne plaza
LOCATION
CanadaNew BrunswickMoncton
NUMBER OF ROOMS
190
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Crowne Plaza Moncton Downtown, an IHG hotel
Which popular attractions are close to Crowne Plaza Moncton Downtown, an IHG hotel?
Nearby attractions include MR21 (0.5 km), Capitol Theatre (0.4 km), and St James' Gate (0.4 km).
What are some of the property amenities at Crowne Plaza Moncton Downtown, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Moncton Downtown, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Moncton Downtown, an IHG hotel?
Yes, parking is available to guests.
What are some restaurants close to Crowne Plaza Moncton Downtown, an IHG hotel?
Conveniently located restaurants include Cinta Ria Malaysian Restaurant, Gusto Italian Grill & Bar, and Taj Mahal - Flavor Of India.
Are there opportunities to exercise at Crowne Plaza Moncton Downtown, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crowne Plaza Moncton Downtown, an IHG hotel have an airport shuttle?
Yes, Crowne Plaza Moncton Downtown, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Moncton Downtown, an IHG hotel have airport transportation?
Yes, Crowne Plaza Moncton Downtown, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Moncton Downtown, an IHG hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Moncton.
Are any cleaning services offered at Crowne Plaza Moncton Downtown, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Moncton Downtown, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.