We got 2 queen room, upon arrival we realize they put us in the wrong room(we asked specifically for drive up access when we booked on the phone) so we had to pay extra to get put into the original room we had asked for,We got their late, didn’t check the room/beds until I laid down just before getting into bed. (Other room mate was already asleep) And noticed a big pink stain on the sheet and pillow case. Instead of calling down to the front office right away I decided to be curtious and wait until check out to let them know about it. So when we checked out & asked for the deposit that We paid cash for, and so we told them about the stain the morning so they went to check and said it was wax and they were keeping our deposit, the lady was like I cleaned it myself and that is wax, and we don’t have wax here, I was like I don’t have wax either why would I be burning candles on a bed in a hotel ffs, (asking why we didn’t report it when we first saw it, it was late, I was trying to be curtious and wait ) .. then later we asked to go back in the room again to see if it was really wax, and it wasn’t (prob juice ) and then he stayed at the room door and jus kept saying no to everything we said. The worker wasn’t helpful with the situation at all, first refused to call the manager, he eventually did but still nothing was resolved and we will have to take this to court, verry very disappointed…
Perfect little place with great staff and amenities too. Breakfast was full and lovely. Fresh ingredients and lots of choices. Clean and efficient hotel. Very accommodating staff if anything is needed.
No issues from the time I checked in till check out the next morning, never got to go to breakfast, my morning was early and had to be at coliseum early, room was nice and we were on the top floor which meant it was quiet, elevator is a little slow and jerky, I used the stairwell most of the time. Beds were comfortable and room was clean, not a bad hotel for price
We stayed at this hotel for one night ….never again will I be caught back here . The room was so dated and smelled terrible. There were stains on the carpet in the hallway and room . There was dried up dirt on the window ledge and it looked like the shower wasn’t cleaned in 2 or more weeks. The chair that was in the room had seen better days ….the walls were paper thin and to top it off there was a dog barking in one of the rooms downstairs that lasted almost an hour . We should just have walked out but it was getting late and we were tried from our travels .
People complaining about their rooms at the desk as we checked in should have been my clue to leave. We stayed anyway. They didn’t have 1 of the rooms we had reserved over a month in advance. Beds and pillows are WAY too soft. Both ours and our friends card wouldn’t work the second night, and the lady at the front desk was extremely rude about needing to program them again. The majority of the breakfast on the second morning was cold. Then just to continue with the fun times, it took over an hour to check out. Their “machine” to do deposit refunds was down. They wanted to give us a paper to come back at a later date and get said refund back. There was no way I was leaving that hotel without my refund. After an hour they finally gave us cash. Don’t waste your money, go elsewhere
Was visiting the area for 4 days and this is where we chose …. The room itself was quite spacious !!! Dearly in need of an update!!! It is very dated .. way too many lights and even more light switches … had trouble with the flow of the water in the bathroom sink …. Took a long time to drain …. Also we had problems with the toilet … when we flushed once it didn’t fill back up .. One thing I found was the desk clerks were amazing to deal with !! The best of all was the breakfast in the morning …. The lady that made our omelettes was totally wonderful at her job !!!! Awesome service always friendly and pleasant … We had a ground floor room and was ver convienient
Room so so. Front desk piss poor service. My main concern is they charged me double on the pet fee. And they seem to not want to release the hold on the deposit now 5 days ago. I have called 10x and finally got people out of the 2x. Only for them to say it'll be fixed but it never is. See my credit card is good all other hotels have dropped off if they even appeared on pending. This place flat out charged the deposit. Still waiting for that to be fixed and where they screwed up on the pet deposit. Next step if still no remedy by the end of the week is to report them and the charges to the credit card company and the BBB.
Room was adequate for a quick stop traveling home. Didn't feel like room was extremely clean so left shoes on at all times. Felt like an inconvenience to staff at both check-in and checkout. Not overly friendly. Just an ok hotel.
Dirty and unkept. Don’t stay there. Lots of hotels around. Noisy. Dirty. You can’t wait for the morning to come do you can leave. Breakfast area looked like there was a party over there a night before snd nobody cleaned the place. You are not sure if food is a leftover from previous day.
The room was filty had at buy cleaning supplies and clean the room especially the bath, shower head, toilet and sink. The fridge and microwave. The dirt that came off the shower head, bath tub,curtain, toilet and sink was terrible, disgusting and unbelievable.