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Situated only 15 minutes from downtown Moncton, Four Points by Sheraton Moncton is a charming, modern hotel where both business and leisure travelers can rest and recharge away from the bustle of the city located just off the Trans-Canada Hwy. Looking for meeting space? From ballrooms to boardrooms, we offer a variety of versatile event venues with delicious catering options to suit any taste provided by our on site restaurant Sophia & Spritz. Settle into your clean, comfortable guestroom and connect to our free Wi-Fi before plunging into our plush bedding for a restful night of sleep. Other amenities include free parking plus a 24-hour fitness center.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Booked the four points Sheraton in Moncton NB for a 1night stay through Bonvoy on July 18th,2024. Arrived at the hotel. The staff was very receptive. Told about the free wifi and the ability to get a morning buffet breakfast Up to 9:30 am in the onsite restaurant for $12.99. Went to our room and had a great night staying at the hotel. Our problem started in the morning as we went for breakfast. The “buffet” was more like a continental breakfast. Bread , muffins, coffee, juice, yogurt, no milk. Had to ask for a glass. The hot part of the meal was 2 covered ( stereo /water heated units that contained scrambled eggs, breakfast sausages and scalloped style potatoes. We made our toast, platted the eggs and sausages and asked if there was any bacon. We were told no. Returned to our table and started to eat. The meal was not hot and was not even warm. This is around 9:00 in the morning. I mentioned it to our server and asked if we could have them heated. She returned and said the chef would make up new plates for us. She then apologized and said it was her 3 rd day working there and had not noticed the stereo had burnt out and that is why the meal was cold. She replaced the stereo. We paid, left and mentioned it to the attendant at the hotel checkouts. We were then told that the restaurant is not owned by the hotel but leased out. She said she would pass along our experience to Mr Murphy and that he would be in touch with me. No response as of the 28 th.
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Date of stay: July 2024
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Trip type: Travelled as a couple
Room Tip:Go elsewhere for your breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great comfortable stay. Check in was a breeze - the front desk staff greeted us warmly, had our keys ready, and offered to help with any questions. The rooms were spacious and had accessible bathrooms which my mom appreciated. We had a delicious dinner in the hotel restaurant that evening.
The only negative we had was breakfast at the hotel. There was a limited continental breakfast (egg dish, selection of breakfast pastries, juice, coffee) for $11.00 CD. It was expensive for the selection offered, especially considering that other hotels provide similar continental breakfasts as complimentary. One of our party asked for decaf coffee which never arrived despite the waitress telling us twice it was on the way.
Overall, we enjoyed our stay and would definitely stay here again on another trip to Moncton!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kamar Smith, General Manager at Four Points by Sheraton Moncton
Responded Sep 7, 2023
Dear Youngknitter, Thank you for choosing to stay with us at Four Points Moncton. Our team is grateful for your patronage, and we hope you had a wonderful time in Moncton. We understand that there are many options for accommodations, so we appreciate your decision to stay with us. Our dedicated team strives to provide exceptional service, and we are delighted to hear that you had a satisfying experience. We look forward to hosting you again soon. Best regards, Kamar Smith Assistant General Manager Four Points by Sheraton Moncton ksmith@fourpointsmoncton.com (506) 852-9600
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Business trip and pleasure. Over the coarse of 1 week, recently our family stayed in a well equipped 1 bedroom suite, kitchen, nice bath, while 8 others had individual rooms. All where very comfortable and without incident. Everything was organized and ran smoothly. The suite, king bed was comfortable. Windows open slightly to get fresh air. And the pleasant staff took immediate care of any additions we required, or requests. Over the coming months we will stay at this hotel several times.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Hodd, General Manager at Four Points by Sheraton Moncton
Responded 2 weeks ago
Thank you for taking the time to share your experience! We’re delighted to hear that you and your family had a enjoyed a pleasant and comfortable stay. It’s wonderful to know that everything ran smoothly and that our team was able to accommodate your requests promptly. We truly appreciate your kind words and your continued trust in us for your future stays. We look forward to welcoming you back in the coming months and ensuring each visit is just as enjoyable as the last.
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The bed smelt like the previous occupants perfume/lotion or something which is absolutely disgusting!!!!!!!
The pull out couch was broken and the mattress in it completely worn out my 8 year old squished it down to the bars so we had to share the main bed, which defeated the point of me booking a suite over a reg room
heating system is unbearably loud and needs repair, so loud we had to shut it off So we could sleep or watch the tv that had nothing to watch
safe was broken
No alarm clock and No plugs by the bed to charge your phone,
kitchenette had no forks
Paid $60 extra when booking for 2 “full breakfasts” the sign at the restaurant said $12.99 when we went to eat, I was expecting a normal sit down and order restaurant breakfast for $60 but instead we got a continental breakfast no bacon, no milk, the eggs were so nasty I had to ask if they where eggs , my son who will eat anything said I’m not eating this and asked to go somewhere else no fruit, just some sausages, and wedges, mini pancakes and some poor representation of a egg with cheese in a warming tray it is absolutely horrible for the cost we wouldn’t eat it if it was free so ended up having to going else where for breakfast and ended up paying twice and wasted a go portion of our morning
I told all of this to the front desk when checking out, they where very apologetic and took my information to follow up but never received a call
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Hodd, General Manager at Four Points by Sheraton Moncton
Responded Dec 3, 2024
Dear Ian, I am deeply sorry to learn about the negative experience you had during your recent stay with us. As a valued guest, your comfort and satisfaction are our top priorities, and we regret that we failed to meet your expectations this time. It is our top priority to continue to deliver the best hospitality to anyone who stays here with us and we are saddened to hear these situations occurred as that is not up to our high standards. I apologize for any inconvenience caused by the issue with the ventilation unit. We take such problems very seriously, and we are currently looking into the matter to prevent any similar occurrences in the future. We are always working to resolve any issues promptly, so our guests can have a pleasant and comfortable stay with us. As for the breakfast, we have passed along this information to the management team to review & reflect on ways to better serve our guests. If you are ever to travel to the area in the future, please feel free to reach out to our Guest Service Manager Shannon, as we would love to have another opportunity to provide you with the services that you deserve. Her email is : gsm@fourpointsmoncton.com
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The receptionists were very friendly and the lobby was very nice. The room was done up nice but was surprised to see there was no tub, although the stand up shower was very nice. There was a nice wardrobe with lots of room for my clothes and a couch which made sitting down to eat a lot easier. The digital thermostat made controlling the temp a breeze. The king size bed was a little lumpy and the pillows were really soft, I had to use 4 of them for support. There is lots of parking and a workout room. It also has a pantry with overpriced snacks and a new Italian restaurant. The breakfast buffet is reasonably priced and pretty good. The one dinner i had there was overpriced and not very satisfying. I had the whiskey pork chop which was undercooked and the portions were small. Even though I opted for dessert I left there hungry and 100 bucks poorer. I did have 2 hard liquor drinks with it but it was still very pricey. Overall experience was pretty good though.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kamar Smith, General Manager at Four Points by Sheraton Moncton
Responded Mar 26, 2023
Dear BikerDude39, I apologize for the issues you experienced during your stay with us. Our goal is to ensure all our guests are comfortable and have a pleasant stay with us, and we are sorry we did not live up to that goal during your visit. We take all our guests' experiences seriously and want to ensure we provide the best quality service possible. With your feedback, we have already started putting plans in place to help prevent this type of experience from happening again. We hope that you will consider staying with us again and that you will be pleasantly surprised by the improvements we have made. Thank you for bringing the issue to our attention. Sincerely, Kamar Smith,
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I picked this hotel because my boyfriend was in town the weekend before and his friends had picked this hotel. He mentioned it was very clean. During a pandemic I was, of course, very concerned about it being clean. We happened to get to town a little early and they had no problem with us checking in an hour early. The room was very clean. I wasn’t concerned at all. The beds were great. The bathroom was fantastic with a very modern stand up shower. We were on the first floor and I didn’t hear a thing. Not outside or in the halls. The front desk staff was very friendly. Looking around I could see that they were wiping things down often, and had wipes to clean the exercise equipment. There is no pool, but we booked this hotel knowing that. People should keep that in mind when booking instead of complaining later 😉 We would definitely stay here again, and even recommended it to my in-laws for when they make a stop in Moncton.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EXCELLENT! We arrived after a long drive and we were greeted by friendly smiles at the front desk. We were traveling with our dog and the two women working at the desk came around to meet Oliver and give him lots of loving.
The room was perfect size and very clean. Beds were comfy and we slept really well. The complementary bottles of water are always a nice touch.
I hit the hotel gym in the morning, also very clean. The treadmill was out of order. Not a huge deal though I just used the elliptical. Lots of towels and water in the gym.
On our way back from taking Oliver out in the morning, the room attendants on our floor all came to see Oliver and gave him good scratches which he loved.
The hotel is not walking distance to downtown, but if you have a vehicle it’s the perfect place to stay. Staff are awesome, beds are comfy, rooms are clean and parking is free.
Highly recommend this hotel.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip:Parking is free! A short drive to downtown. Tim Hortons right across the street from the hotel....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kamar Smith, General Manager at Four Points by Sheraton Moncton
Responded Aug 4, 2022
Dear Andrea, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the relevant departments as we celebrate the team for doing an excellent job. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This hotel has the best bang for your buck in all of the Greater Moncton area. You will be greeted by some of the friendliest guest services agents there is, before making your way up to your comfortable, quiet rooms.
I was there with my friend and we were not disappointed by the views our room on the fourth floor was offering. We enjoyed a beautiful sunset while sipping on HIS homemade bahama mamma! What a treat!!
The beds served multiple functions, and they were extremelly comfortable! After a long night out, there is nothing like sleeping on such a pleasant surface. The rooms were quiet, at least when we weren’t making noise.
My stay was exciting, fun, relaxing and enjoyable. The staff gets a 5 star review, and so does the hotel!! Will definitely be back!
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kamar Smith, General Manager at Four Points by Sheraton Moncton
Responded Mar 15, 2023
Dear Michael, On behalf of our team at Four Points Moncton, we thank you for your stay with us. We hope that you enjoyed your time in Moncton and were able to make the most of your visit. We understand that our guests have a wide range of choices regarding accommodation, so we are incredibly grateful that you chose to stay with us. Our team is committed to providing exceptional service, and we are thrilled you were satisfied with your experience. We hope to welcome you back soon. Sincerely, Kamar Smith,
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The hotel is new, beautiful and clean. The room was great and the location is convenient as it’s close to the highway. My one complaint was I booked a King sized room 6 months in advance and when I arrived there was a car show in town so the front desk told me they only had rooms with two double beds. I understand overbooking but I had booked 6 months in advance. I found it a bit of bait and switch. Still a good hotel for the price and I’d stay here again.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kamar Smith, General Manager at Four Points by Sheraton Moncton
Responded Sep 7, 2023
Dear Neil, Thank you for choosing to stay with us at Four Points Moncton. Our team is grateful for your patronage, and we hope you had a wonderful time in Moncton. We understand that there are many options for accommodations, so we appreciate your decision to stay with us. Our dedicated team strives to provide exceptional service, and we are delighted to hear that you had a satisfying experience. We look forward to hosting you again soon. Best regards, Kamar Smith Assistant General Manager Four Points by Sheraton Moncton ksmith@fourpointsmoncton.com (506) 852-9600
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Stayed two nights was clean and modern, but overpriced. No breakfast included, restaurant onsite is overpriced, shower had no water pressure, beds were lumpy, no pool, tons of rules for visiting hockey teams, none of which were enforced by hotel, vending machines didn’t work, housekeeping didn’t clean room, then I was treated like a diva guest because when I got back to the room at 4pm I asked to have the garbages emptied and the dirty towels to be changed out. They sent up someone who couldn’t understand why I would want the room cleaned when I was staying another day, and that he was going to do it even though it wasn’t his job. Will definitely be choosing a different hotel next time.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnnickF123, Front Office Manager at Four Points by Sheraton Moncton
Responded Jan 14, 2020
Hello, Thank you for choosing to stay at the Four Points by Sheraton Moncton for your recent visit to Moncton. On behalf of the whole team here at the Four Points I'd like to extend our sincerest apology for falling short of your expectations during your stay. Providing hospitality like never before is our top priority and we unfortunately fell through on that this time. Rest assured, we have taken the necessary measures to ensure something like this doesn't happen again. Once again, so sorry for falling short of your expectations, we hope to see you again.
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There are more places to choose from in the Moncton area.
PRICE RANGE
C$122 - C$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
future inns moncton hotel moncton, future hotel moncton, future inn moncton
FORMERLY KNOWN AS
Future Inns Moncton
LOCATION
CanadaNew BrunswickMoncton
NUMBER OF ROOMS
128
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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