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Hilton Saint John

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Traveller (336)
Room & Suite (191)
Dining (22)

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Hotel direct offer!Breakfast Included Offer
C$132
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#7 of 19 hotels in Saint John
Location
Cleanliness
Service
Value
Situated directly on the harbor, Hilton Saint John hotel is located on the waterfront at the foot of historic King Street in Canada's oldest incorporated city, Saint John, New Brunswick. Only moments from the world-famous Reversing Falls, we are perfectly situated for all types of travel, whether you are staying with us for leisure, business, a convention or even if planning your wedding.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Canoeing offsite
Pets Allowed ( Dog / Pet Friendly )
Car park
Free wifi in the business centre
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Vending machine
Evening entertainment
Fishing
Walking tours
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Chinese, German
Hotel links
Special Offer:Breakfast Included Offer
4.0
1,477 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a coveted location, Hilton Saint John offers travelers scenic vistas and easy access to historic sites and urban conveniences. The service here earns praise for its friendliness and attentiveness, contributing to the hotel's luxurious atmosphere accented by marble and sophistication. Despite some reports of inconsistency and signs of wear, the majority of guests enjoy satisfactory cleanliness levels, especially in the well-maintained bathrooms. However, concerns are raised over value, with critiques centered around the hotel's high costs and less-than-contemporary room conditions. Amenities, including the striking waterfront views and spacious bathrooms, are frequently highlighted as redeeming features.
Location
Convenient
Atmosphere
Luxurious
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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1477Reviews7Q+A100Room tips
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Warren P wrote a review Feb 14
Manitoba, Canada63 contributions9 helpful votes
Very clean and quiet room. Nice view over looking the harbor. Very comfortable bed. Staff was friendly and Judy at the restaurant was great. Continental breakfast was good as was the Mediterranean omelet I ordered on day before. This hotel lived up to Hilton standards. Good location for walking around. Too bad I wasn't there in summer to experience the outdoor patio.
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: No parking available at hotel for a car. I took Vets Taxi from the airport. Restaurants indoor...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Saint John
Responded 1 week ago
Dear Warren, Thank you for your glowing review of Hilton Saint John. We're delighted you enjoyed your clean, quiet room with a beautiful harbor view. It's great to hear that Judy and our team positively impacted your stay. We're also glad our location and breakfast met your expectations. Though you missed the outdoor patio, we hope to welcome you back in summer for the full experience. Sincerely, Jonathan Joaquim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AndrewLowry wrote a review Mar 2023
Niagara Falls, Canada17 contributions1 helpful vote
Hotel's Favourite
The hotel has all the needs of a business traveller. Close to the downtown. Easy access to the highway. A nice breakfast buffet, restaurants, and an evening louge. Large selection of local craft beers. My place to stay in Saint John
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Saint John, Marketing at Hilton Saint John
Responded Apr 2, 2023
Thank you for your kind review. We are glad our location, services and features contributed to your positive experience. We look forward to seeing you again. Kind regards The Hilton Saint John Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer S wrote a review Jan 2024
1 contribution1 helpful vote
Beware… booked this room for a sporting competition and work trip. Due to a change in agenda I wanted to cancel one night of my 2 night booking. I was certain to check at the time of booking that I could cancel up to 24 hours before the reservation. When I went to cancel the first night I was told that I would have to rebook my second night under the now available rates which are much higher. After speaking to their customer service I was told this is due to it being a modification rather than a cancellation. After reading the reviews of people waking to mice on their bed, it’s probably a blessing in disguise, however this hotel will now be removed from our sporting event planning. We prefer to work with hotels who appreciate our business.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Saint John
Responded 4 weeks ago
Dear Jennifer, Thank you for sharing your feedback with us. We are sorry to hear that you faced inconvenience regarding your booking. Please know that your input is highly valued, and we will take it into consideration to improve our guest experience in the future. We respect your decision and hope to have another opportunity to demonstrate our commitment to guest satisfaction and service. Sincerely, Jonathan Joaquim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jody M wrote a review Nov 2023
1 contribution
Awful hotel. Horrible staff. Do not stay here. Rooms smell like mold and mildew. Had to change rooms because of the smell. Not worth the money that is charged definitely not worth the $75 per night incidental charge.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Don’t. Get a different hotel. This one is not worth the money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Saint John
Responded Nov 29, 2023
Dear Jody, We appreciate your constructive feedback. Please know that we take your concerns seriously, and our housekeeping team will identify and correct your odor concern. We'll remain focused on delivering comfortable stays to our guests, and we wish you safe travels ahead. Sincerely, Jonathan Joaquim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karen wrote a review Nov 2023
Winnipeg, Canada2 contributions
Pros: Great staff - friendly, helpful, polite Good location - close to conference area & uptown restaurants & shops View of the harbour Beautiful lobby Good wifi Cons: Eeek! After settling into my third floor room, I was sitting in bed when a MOUSE ran up the foot of my bed!!!!! I jumped up & the mouse ran back down and up onto a chair!! Reception was VERY helpful & changed my room immediately. A staff member later told me they had never seen mice higher than the third floor. Sheesh!! As I was staying for a conference, I found out two other guests also had the same third floor mouse experience. Come on Hilton! Get this taken care of! Hotel is showing signs of age. Chair and bed head board were worn. Lamp shades stained. Furniture in room dated. Mattress and pillows were VERY soft in the second room. TV remote did not work properly. This is a 3 star hotel, at best. Not what I expect from the Hilton.
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Choose another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Saint John
Responded Nov 7, 2023
Thank you so much for your comments. We're happy to know that our amazing team members and prime location left a positive impression on you during your visit. That being said, it's unfortunate to hear about the other experience you described. This is not a typical experience, and our team is actively working to ensure that this is not an issue for any future guests. We truly apologize for the inconvenience and we're grateful that our team could promptly move you to a more suitable room. Should you wish to discuss this further, please do not hesitate to reach out to us offline so that we may better assist you. We hope you will give us another chance soon. Sincerely, Jonathan Joaquim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RobinAnnBarron wrote a review Nov 2023
Bar Harbor, Maine83 contributions20 helpful votes
My recent stay at Hilton Saint John was really exceptional. All staff were wonderful, friendly, accommodating, knowledgeable and professional. My corner room on the 9th floor was wonderful. Great panoramic views of the port, exceptionally clean, large and comfortable. The location is great. Everything is walkable. The included breakfast was very good. I enjoy the harbor walk although it’s somewhat limited by construction at the moment. It’s a great place to stay in an interesting, friendly, historic city with great food and drink. A really lovely stay.
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Date of stay: November 2023Trip type: Travelled solo
Room Tip: Get the best room that you can afford - it’s really worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Saint John
Responded Nov 7, 2023
Dear Robin, Thank you for letting us know about your visit to Hilton Saint John. We are delighted to hear that you enjoyed the beautiful views from our clean, spacious accommodations and liked our delicious breakfast offerings. Our team looks forward to welcoming you back when you are next in the area. Sincerely, Jonathan Joaquim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hoteltwo wrote a review Oct 2023
Cherryfield, Maine2 contributions1 helpful vote
We are regular visitors to Saint John but this was our first time this Hilton. For the price, the amenities weren't as good as the Delta a couple of blocks away. Pros: -waterfront location -clean rooms with daily housekeeping post-COVID -quick elevators -fast reliable internet -good-depth (max 4' 6") pool for children -quiet Cons: -pay parking was still offsite, so you may as well park for free slightly further away. I saw someone upset that their paid parking spot was taken by someone else and the staff suggested "just park on the street." -Gold/Diamond free continental breakfast was confusing as to which items forced an up-charge for hot breakfast. You sat yourself, so I saw several people grab food only to be told about a charge afterward. -"Club" level rooms did not have a lounge, so what was the benefit besides a higher floor? -no Diamond food/beverage credit. Was told this was US-only. We'd have preferred to get a credit for food/beverage instead of the continental breakfast -pool was small and there was no hot tub. It was in a windowless basement. -the lobby was dated and walls/columns blocked line of sight -not much to at waterfront until construction next door is completed. Nearby Market Square is deserted. Uphill walk everywhere. Overall, it wasn't bad, but only seemed much less of a value by comparison. It wasn't anything the staff could have done better, so no sense harassing them for these management decisions. We're going to cancel our upcoming Hilton Saint John stays and going back to the Delta (or try the renovated rebranded Hyatt when it opens).
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Suites more like studios. Club floor not worth it. Be careful about breakfast. Park elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Saint John
Responded Oct 9, 2023
Dear Hoteltwo, Thanks for the detailed feedback. It's great to hear you enjoyed our waterfront location and reliable internet, among other amenities. We acknowledge your concerns about parking and the breakfast experience. Your insights are valuable as they allow us to fine-tune our offerings. While we're disappointed not to meet your expectations this time, we hope you'll consider us again to witness the improvements we're committed to making. Thank you for choosing to stay with us. Sincerely, Jonathan Joaquim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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My Colleen B wrote a review Sep 2023
Nanaimo, Canada1 contribution1 helpful vote
This hotel is at best a 2 star. It is dated, window seal was broken and we couldn’t see anything out of it. The bathroom door was broken and wouldn’t close. We paid over $300. for one night and parking wasn’t included. Towels were well worn and not the least bit pleasant to use. No amenities in the room except for the usual coffee and tea. Plug ins were so old that our phone chargers just fell right out of them. I will not stay in another Hilton and certainly will not be recommending the chain.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Don’t come
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Saint John
Responded Sep 19, 2023
Dear Colleen, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously and will be discussing your feedback with our team to make sure we do better going forward. Please accept our apologies that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking the time to review your experience. Sincerely, Jonathan Joaquim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Victor W wrote a review Sep 2023
2 contributions1 helpful vote
Old and in need of a serious update only begins to tell the story. I'm surprised Hilton allows their brand on the building. Dingy, paint peeling, smelly, musty, bathroom door not even able to close, and rusty where things can rust. The air-condition system is so old and in need of repair you could almost hear it wheezing as it tried to push out some air. (And yes, we did complain...and we got..."well, it's old.") And if your idea of a great "harbor view" means overlooking dock cranes and shipping containers in a very industrial setting, then this place is for you! The only redeeming aspects were the friendly staff and a location near Market Street.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Avoid this place.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Saint John
Responded Sep 12, 2023
Dear Victor, We appreciate you sharing your honest feedback. Thank you for mentioning our friendly service; however, we're disappointed that certain aspects of your stay fell short of your expectations. Rest assured, we'll discuss your thoughts internally and take steps to improve. Please consider giving us a chance to change your perceptions. Sincerely, Jonathan Joaquim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lovetoeatout25 wrote a review Sep 2023
golden, CO184 contributions79 helpful votes
Stayed here 2 nights with hubby on a tour. Beds were comfy. Rest of room had poorly vacuumed carpet and hair in the bathroom. Walls in room had stains and glued on patches. Bathroom pipe chase cover was all rusted and the tub drain barely drained as I was standing in 3 inches of water! We will never be back! Dining staff were super nice and hardworking. Needs snd major renovation as super outdated!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Saint John
Responded Sep 8, 2023
Thank you for taking the time to share your feedback about your recent stay. Your kind words about our dining staff and their hard work are greatly appreciated. However, we sincerely apologize for the issues you encountered during your visit. Your comments are important to us, and we will address these concerns to ensure such issues are rectified. We understand your disappointment and hope you will consider giving us another opportunity to provide you with a more positive experience. Sincerely, Jonathan Joaquim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$155 - C$197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton saint john hotel saint john, hilton hotel saint john, saint john hilton
LOCATION
CanadaNew BrunswickSaint John
NUMBER OF ROOMS
197
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hilton Saint John - UPDATED 2024 Prices, Reviews & Photos (New Brunswick) - Hotel - Tripadvisor

Frequently Asked Questions about Hilton Saint John
Which popular attractions are close to Hilton Saint John?
Nearby attractions include New Brunswick Museum (0.1 km), Market Square (0.1 km), and Harbour Passage (0.08 km).
What are some of the property amenities at Hilton Saint John?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Saint John?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Saint John?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Saint John?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Saint John?
Conveniently located restaurants include Vegolution, East Coast Bistro, and Italian By Night.
Are there opportunities to exercise at Hilton Saint John?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hilton Saint John located near the city centre?
Yes, it is 0.2 km away from the centre of Saint John.
Are any cleaning services offered at Hilton Saint John?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Saint John?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Saint John offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.