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The Hampton Inn & Suites Saint John-New Brunswick hotel in Canada is located in the newly developed East Point complex between Westmorland Road and Rothesay Avenue. Our convenient, central location has simple, straight-forward highway access and is in the heart of Saint John's premier shopping district. With Home Depot, Wal-Mart, McAllister Mall, Winners-Homesense, Old Navy, other big box retailers, as well as many favorite restaurants nearby, your stay with the Hampton Inn & Suites Saint John-New Brunswick hotel is sure to be enjoyable. The Hampton Inn & Suites Saint John-New Brunswick hotel features traditional rooms with one king or two queen beds, king suites, whirlpool suites and accessible rooms. Each room includes a coffee maker, hair dryer, 32-inch flat screen TV, work desk or activity area, lap desk and our specially designed Cloud Nine bed.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I was there for only one night, but I have to say, they were really friendly and they did make us feel welcome right away. The hotel was in a great location, as we were leaving early for the Digby ferry. The breakfast was early enough (starts at 6AM to 10AM) that we could eat before heading to the ferry. The room was clean and the bed could have been a little more comfortable, but comfortable enough for a good sleep. In general the hotel was great and do recommend it.
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Review collected in partnership with Hampton
Date of stay: August 2023
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Engel, Guest Services / Front Office at Hampton Inn & Suites by Hilton Saint John
Responded Sep 5, 2023
Thank you so much for staying with us. We are pleased that we could provide everything you needed and hope the ferry ride was enjoyable. We look forward to welcoming you back. Happy Travels
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This hotel has lots of good points to it. 4 floors spacious rooms, pool hot tub water slide. And a pretty laid back atmosphere. The staff were all great to deal with. The building, well, if somebody was in the room above you you certainly knew it.happened one night with somebody checking in at at little after 11pm and at 1255 they finally stopped moving., and they left the next morning. The breakfest, well , Really needed to change up the options as they were the same day after day after day.. Parking was plentiful and they did have a pets allowed policy , Location was prime to a sobeys walmart, most food choices, a mall and at least three dollarama's within a half km. home depot , canadian tire also close by. Downtown core of st john, was a 8 minute drive. Beds were a bit tough for us to sleep on. other may like that.
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Date of stay: September 2021
Value
Rooms
Service
Room Tip:Â Top floor as to avoid anybody being on top of your room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel has many positive and some negative aspects.
Positive: It is quite affordable and you can easily negotiate a better price at the lobby. The breakfast is generally good. It includes a bag of yogurt, orange juice, muffins and cereal bar. The staff is amazingly friendly and super attentive. The rooms are clean and they offer good neutrogena toiletries in the bathroom. It is quite close to downtown and shopping malls. The pool has a very fun slide (You need to reserve it though)
Negative : It is noisy. At night sometimes it is hard to sleep because you can hear the steps, kids running, screams on other rooms and halls. The blankets in the room window don't fully ensure the window stays dark in the morning.
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nibu Thomas, General Manager at Hampton Inn & Suites by Hilton Saint John
Responded Aug 18, 2020
Dear Victormanuelm654, Thank you for your recent review of our hotel. We are happy to see that you enjoyed your short visit with us. We appreciate you taking the time to provide us with feedback . I will pass along your comments to my team in the morning. We would LOVE to see you come back again when traveling to the great city of Saint John. Thankyou, Nibu Thomas General Manager
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As a Diamond member of Hilton, I was amazed by the excellent upgrade and greeting I received on checkin. The staff members are very helpful and friendly. I was given a double size suite. This is an excellent four star hotel offering five star service.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Engel, Guest Services / Front Office at Hampton Inn & Suites by Hilton Saint John
Responded Oct 24, 2023
Thank you so much for the feedback. Our team will be delighted to read your comments. We are truly excited when our guests ensure their stay and we make it memorable. It will be our pleasure to welcome you back. Happy Travels
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This hotel overal is very noisy, we couldn’t sleep with my young child for 2 night straight. There were kids running in our hallways at midnight! You could hear the housekeeping cleaning rooms above us (we were at 2nd floor) in the morning . Secondly , we saw weird people coming from bushes to to check out the cars. Notified front desk to not avail help. Manager supposed to Contacts us but of course never did! Only reason I am giving a 2 stars is for the breakfast, employees are hard working and it’s really good breakfast .
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Engel, Owner at Hampton Inn & Suites by Hilton Saint John
Responded Aug 13, 2024
Thank you for staying with us. We are disappointed that you had concerns. I am sorry other guests were noisy. This happens sometimes. Our hotel has a response team that deals with noise concerns and we do our best to ensure all guests have a relaxing stay. Our hotel is in a very quiet area of the city but we keep our vigilance up. We have notified authorities to do more frequent drive by's to ensure safety. but there has been no issues. We understand your concern and know that we hear you and take it to heart. Thank you for recognizing our breakfast team they will be delighted to read you feedback. We hope that we can impress you in the future.
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Checked in for three nights. The place is a dump — recognizing that we’re starting at a three star property. Poorly maintained, harsh lighting in public spaces and rooms. There was water in the halls and in the elevator from pool users, the rooms were bland and depressing, there were not enough towels, bathrooms in desperate need of cleaning and refreshing. In one room, we had issues with the bathroom lights flickering which were only partially addressed, and doors not locking properly. The second room had a running toilet and locking issues. The business centre is closed. You only get housekeeping on request which is clearly to manage labour margins, not, as the signs suggest, to minimize disruptions for guests. And when you ask for the room to be made up or for extra towels, there’s a 50% chance it will happen based on our experience. The amenities promised, like combs, are not available. The mattresses were lumpy, the sheets felt scratchy, the pillows were too soft, and the bed spread had spots.
The free breakfast was mayhem with little seating. Staff were not wiping the tables between guests. One day there was no coffee and the hot water for tea was brownish. There was no cold water available. The breakfast foods were subpar and sparse.
We were in the lobby and heard another guest complaining to the front desk staff about the quality of the experience, so I know it wasn’t just us. Outside all around the property guests were smoking. The place was full of people with large, undisciplined children and dogs.
The only nice thing was when the front guest staff gave us cookies.
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip:Â Stay somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is terrible, which is unfortunate because it has so much potential. -The rooms need updating. Terrible layout, dated and worn. -The staff although friendly was not overly helpful when we made a couple of easy requests. They didn’t seem interested in even listening to us and most of the time there were two to three of them standing/sitting around talking to each other at the front desk avoiding acknowledging guests in the area. -The absolute WORST part about this hotel is the insanely bright lights that they have lighting up the exterior of the building pointed right at the windows on the front side of the hotel without proper coverings on the inside to keep it out. There have been mutiple complaints/mentions of this in past reviews with the standard replies from hote management stating that they “strive for excellence” however they obviously don’t take the reviews seriously because the bright lights are still pointing right at the windows! Simple fix but no action taken. Unfortunately this takes away from any positives of the property as a result. Great location and nice pool area but wouldn’t stay here again given other options in the area and hotel managements inability to take this issue seriously and get it fixed.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Don’t stay on the front side of the building, especially closer to the ground floor where they...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Engel, Guest Services / Front Office at Hampton Inn & Suites by Hilton Saint John
Responded Dec 26, 2023
Thank you for your feedback. We are sorry to not meet your expectations. We will review your comments and learn how to improve from them. We are inspired by our Hilton standards and will drive and innovate to provide the best possible experience for our guests. We hope that we have an opportunity to turn it around for you in the future. We hope you have a safe journey home. Happy Holidays.
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I have stayed at many Hampton Inns; usually a great place to stay when balancing cost and comfort. I cannot recommend the Saint John Hampton Inn. My room has numerous maintenance issues, and is well worn, dark and dirty. Even the hotel elevators look like they have not been cleaned in months. Everything about this hotel screams 'none or bare minimum effort' employed. On check-in, the carpet in my room had not been vacuumed and the garbage can was still full from the last guest. When brought to the hotel's attention they offered to do nothing about it. So much for the Covid 19 extra cleaning protocols! As there is no daily cleaning service, and I was there for a week, I requested additional towels after the first few days because there were only 2 towels and 2 facecloths in the room to start. The maid told me I had to request this at the desk so walked down and did so. The desk advised they would deliver them to my room as they were still in the dryer, but that never happened. Most items in the hotel, especially the coffee pots, look like they are on their last legs. This hotel is not up to the Hampton Inn brand.
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Date of stay: July 2021
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I truly cannot say enough great things about this hotel. We have had the pleasure of living here for 3 months during home renovations and we feel like family.
Logistics: *Most convenient location with shopping and restaurants in our backyard. *Free full breakfast buffet with fun waffle station the kids and grownups love, plus eggs, bacon, sausage, cereal, fruit, yogurt etc. *Free parking laid out close to entrances. *Swimming pool and hot tub with waterslide. *Pet friendly with lobby treats.
Most importantly, it’s the people who work here who make this place special. And it’s not just us long term residents. I have overheard more employee compliments from others than I can count. And I have witnessed so many examples of staff going above and beyond for their patrons. They even spoil our cat!!!
Our family needs to give special shout outs to the following, although I am scared to miss someone!
Cody, Malik, Leo, Daisy, Jacey, James, Krista, Kara, Hailey, Jhon, Brittany, Kyle, Chantelle, Christian, Anandhu, Jimmy, Larry, Glen, Michael, Kyle, Sierra, Paulette, and their fearless leaders George, Jane and Guarob. You have all made our stay extra special in some way, and we will miss each of you!!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Engel, Owner at Hampton Inn & Suites by Hilton Saint John
Responded Aug 13, 2024
Thank you so much for the glowing review! Our team was thrilled by your comments. It is an absolute pleasure to serve and host you at our hotel. We now have an unbreakable bond in most part to your kindness and thoughtfulness. We have room for you until the end of the year in case you want to stay longer. Happy Travels
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This hotel has a great waterslide, the kids had fun. We always appreciate the snack area to get treats and the girl working the front desk was lovely. As a silver hilton honors member, I have stayed at many hampton Inn and suites, and many hilton propertys. I can't believe this hotel is held to the same standard. Our clean seal was broken when we arrived at our room's door. We immediately got a worker and he checked out the room saying the room looked clean but someone forgot to change the sticker. The fridge was dirty there were hairs all over the room and it looks as though the room needed a good vaccumming. Upon further inspection the mattress was old and stained. The bathroom needed to be rechaulked the bottom of the bathroom door definately had water damage and the toilet was loose. Our room was next to the stairwell with the wall our headboard was on directly up against the wall the stairs were on. Anytime anyone ran up the stairs it shook our headboard/wall. This particular room should be re arranged. This room was particularly noisy and the people above us stomped around and moved furniture until 12:30am. At 5:30am we woke up to a crash above us and lots of screaming and shouting. My husband called the front desk but the yelling did not stop for another 45 minutes. The final thing that left us disappointed with our stay was that the hot tub was out of service. Our requirements for our staycation were a pool, breakfast and a hot tub. We would have booked elsewhere if we had of known the hot tub was not available. I was not satisified with the level of cleanliness provided during a pandemic (which is opposite of what i found at hampton inn and suites charlottetown). The hot tub being out of service should have been disclaimed on the hilton website and this hotel needs improvements and a noise policy.
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Date of stay: April 2021
Rooms
Cleanliness
Service
Room Tip:Â do not choose room 100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Saint John area.
PRICE RANGE
C$117 - C$178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites by hilton saint john hotel saint john, hampton inn and suites by hilton saint john, hampton inn saint john, saint john hampton inn
LOCATION
CanadaNew BrunswickSaint John
NUMBER OF ROOMS
117
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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