Booked Staycation Package for my husband's 50th birthday. We were both amazed at the room, food and service received right from arrival. The staff were super friendly and went above and beyond to not only make our stay enjoyable but to also make my husband's birthday memorable. We would highly recommend staying or even just going for drinks and a meal, the food is incredible! Thank-you Explorer and staff for such a wonderful Staycation experience!
I cannot believe the treatment by Mr. General Manager of this beautiful hotel to a valued hotel guest when a guest reported missing items in the room. I happened to be in the hotel lobby area and overheard guest reporting missing items. As a witness to the whole conversation between guest and hotel staff, the guest was a little upset rightfully so but definitely did not speak in an accusing tone on the other hand the hotel staff spoke in a defending manner. TripAdvisor is a site to express customer’s opinion on a business, but not a site of credit (praise) for your own team and I believe not for businesses to discredit valued guests. For privacy I believe a GM should never ever disclose room number or missing items details on a public site, I believe Mr. GM is judgmental and wants to discredit the guest, isn’t marijuana now legal in Canada including Yellowknife, guest may have medical reasons and now Mr. GM of this hotel discloses the medical condition of this valued guest? I have spoken to several staff members the last couple of times I was at the hotel and was told they were not asked to do a criminal check or to do any drug tests so I was surprised that Mr. GM has 100% confidence in his team. Background check is not the same, I wonder if room actually had a safe? My last stay, I did not have a safe in my room. Guests with expensive items may have items that may not fit a small safe like a Zegna business suit and after witnessing the poor treatment this guest received. I, personally would not recommend this hotel and will not be staying here in the future. Strange to there was no mention from Mr. GM about security camera, most hotels these days have cameras in hallways for guests’ safety. As a return guest, I find the level of this hotel’s customer service and cleaning standard really has gone downhill. If this happened to me, instead of reporting this incident to Yellowknife RCMP, I would contact Human Rights Commission because I feel it is discrimination towards people possessing legalized marijuana. On my last stay last year, I reported to the front desk that I lost my phone charger, the desk clerk handled my issue immediately and handled it very professionally which is what made me decide to give this hotel a 2nd chance. The customer service was 5-star quality at that time but now I think not. Most likely Mr. GM will discredit my opinion, but I do not care because I will not return to this hotel anymore, because I do not want to be portrayed as a “criminal” or “liar” by Mr. GM when report missing items to his staff. I certainly will not recommend this hotel to any one else.…
After a nice afternoon of shopping we returned to our room with our items, house keeping had not yet been in our room as the bed was unmade etc. We left to an early dinner around 3pm returned to the hotel at 4:30pm, noticed that housekeeping was in and that there was a missing shopping bag worth $250 in items. We searched the room up and down x2 checked our vehicle and the bag was nowhere to be found. We contacted the front desk and they immediately were unwilling to help saying their staff does not steal and that we must have misplaced it. Very rude staff and unappreciative to their guests! This problem has not yet been resolved and we have not been reimbursed for our missing items.
Not a positive experience with this hotel! When I checked in, I overheard conversation between a manager and staff that indigenous people had to be checked in to the second (lower) floor, this was confirmed by the same staff who told me that this is their hotel un-advertised policy. I was shocked to hear this and cannot believe the owner of this hotel would endorse these kinds of racial policies. Indigenous Relation Department in Yellowknife should investigate the reasons behind these kinds of unfair policies!
Had a self-isolation in this hotel in January 2021. The room is nice and clean with a beautiful view. The services are good. The foods are good. I requested couple fresh lemon fruits everyday. They arranged with no issue. The staff are very helpful. Overall a good hotel.