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The Explorer Hotel is Yellowknife's premier full-service hotel - offering all the amenities one seeks. Each room is equipped with its own en-suite bathroom, remote controlled flat-screen tv, direct dial telephone, safe, microwave, mini fridge, hairdryer and plenty of work space for the...
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This was one of those trips where when it was originally proposed I wondered why in the world would I go there yet I came home and afterward and was pleasantly surprised. In terms of where you are at this is as good as it...More
Management response:Responded July 10, 2012
Thank you for your recent visit and review. We are glad to hear that we exceeded your expections. I will be sure to share your positive comments about our staff with them, as they are certainly our greatest asset. I am sorry to...More
I've been to this hotel on several trips, about 12 stays ranging from 1-14 nights.
The consistency of the bad service from room service is astonishing. Burned food, charged 4 lattes when wanted 4 shots of espresso etc...(I seem to get that often). I have...More
Management response:Responded July 7, 2012
Good morning Bvaudry,
Thank you for your recent visit and review. We would like to thank you for your business and continued loyalty. I apologize for your `sub-par` room service experience, as this is certainly not representative of the dining experience we wish to provide....More
room was very hot and you cannot control room temperature. Food was "okay" but overpriced for what you get. Staff was friendly and very curteous, though I did not enjoy one individual I assume was management.. very unprofessional to treat staff so terribly in front...More
2 Thank MrKmanson4
Response from Jamie B, General Manager at Explorer HotelResponded June 12, 2012
Good morning MrKmanson,
I would like to thank you for your recent visit and review. I apologize that your room was uncomfortable and that you felt our menu was overpriced. It is my hope that someone from our guest services team was able to assist...More
Absolutely fine for Yellowknife with a helpful staff, but mediocre food. Rooms have spectacular views but are a little tired.
Very dry air, but that's likely inevitable given winter climateMore
2 Thank KjartanToronto
Response from Douglas P, Manager at Explorer HotelResponded March 28, 2012
Thank you very much for your comment. We thank you for staying with us when you were in Yellowknife, and we look forward to you staying with us again in the future. We are undergoing renovations now, so hopefully your next stay will be that...More
Initially we got checked into a room that already had people in it - not a huge deal - then the rooms have heat you can't adjust so it was uncomfortably hot at night - when the people return from the lights tours at all...More
3 Thank Jnet400
Response from Douglas P, General Manager at Explorer HotelResponded March 6, 2012
I would like to thank you for your response.
We are very sorry for the inconviences that occured during your stay with us.
We have looked into these issues and they have been rectified.
We would like you to contact us directly if you are...More