This hotel is really lovely! It is under renovation, but we heard or saw no evidence of this. It has had lots of new paint, carpeting, etc, and looks very fresh. We took advantage of the spa package and saw some brave souls in the pool…too cold for me. Booking in NS in March comes with no guarantee of decent weather and it was cold and sleeting. We survived our journey to the spa and really enjoyed the massages. The service practitioners were very capable and friendly. The steam shower and sauna were in excellent working order and sparkling clean. Dinner was delicious and the service was top notch. The room we had was large, and felt luxurious. The bed and the pillows were exactly what I like…fluffy and a warm duvet. We will return to the Pines again and again!
My girlfriend and I went to the Pines for a birthday weekend. I am in a wheelchair. This was mentioned several times to hotel staff before we visited and no mention was made that the hotel seriously lacks disability access. There are serious safety concerns. The disability entrance requires one to navigate a very narrow and winding path that had snow and patches of ice. You enter through the back door. The front entrance has a zillion steep steps. When we finally got in, the room was so small it was unbelievable. There was zero room for a wheelchair to move around and the bathroom was so tiny and outdated. The shower was made for someone less than five feet tall. The bathtub was ancient and stained. The carpets were filthy. There was no fridge, microwave or closet. The beds were single and extremely narrow, hard and high off the ground. Being mobility impaired, I was afraid I would fall of during the night. The reason for our visit was the winter spa and pool experience. We called the spa in advance of our exit of the hotel to warn them of the wheelchair issue. We asked the employee her honest opinion on whether it was mobility friendly and we were told to proceed. We also found out it was down another extremely steep, narrow, snowy and icy path. Dressed in bathing suits and robes we made it to the bottom of the hill and the spa entrance after maneuvering the wheelchair all the way to the main parking lot and then to the new path down the hill. Several times we ended up in the snow. At the spa entrance the employee was nice but was obviously distressed because the place was not accessible. There was a four inch gap between the path and the door entrance. We managed to lift the wheelchair into the building. We were ushered to the back into the steam and sauna room. The steam shower only had one unit that worked. The sauna a decent and clean. We were fed up at this point but really wanted to swim in their outdoor heated pool. We went to get the attendant to find out how to get to the pool and were told we need to go outside and enter from a different part of the path, also steep and unaccessible. The wheelchair had to be lifted again over the threshold of the pool door entrance. We didn’t get any further. The attendant kept warning us to be careful. No wonder. The entire pool deck was ice just as smooth as a skating rink. We turned that wheelchair around, went back to our room, packed our bags, called the front desk and asked to meet the manager. He did meet with us and refunded us our two nights stay and admitted the place was not disability friendly. He said that was all he could do for us and he couldn’t offer another free stay as it wasn’t suitable for us. Overall thoughts, way overpriced, outdated, a safety and fire hazard and in need of serious renovations. Don’t go here looking for accommodation, disability support or any kind of conveniences.…
A beautiful place - we had a room with a view of the bay, worth the small extra fee. We swam in the heated outdoor pool and went back and forth from the sauna, which was invigorating and enjoyable. We both had a massage the next morning which was very relaxing and well done. We tried our hand at chess in front of the big fireplace. Our 2 meals were well presented and delicious, part of the package we bought. It was a one night vacation in the middle of winter - more pricey than we would normally spend but a real treat that was worth it. We stopped at various Frency's on our way back to Halifax on a sunny wintry day, a fun way to end the trip.
This was a total disappointment. After checking in, we soon learned these cottages are not winterized. We chose to stay in a cottage for a friends’ get together. As soon as we entered we could hear water running. There was a note stuck to bathroom mirror stating that the water had to be kept running so that the pipes would not freeze. There was no way to drown out the noise of the constant running water. There was no hot water to shower. We advised the front desk who sent someone to fix it but it was not fixed. At best the water was almost luke warm for 30 seconds and then reverted to ice cold. The cottage was cold and drafty and did not heat up. The heating system made loud whistling sounds. The wifi was patchy and extremely slow. It took almost 30 minutes to connect and then continually stalled and dropped. The fire wood was wet so the fire never got going it only hissed and steamed. I start a fire in my home daily with no problem. We had breakfast at Churchill’s. My vegetarian friend ordered a vegetable omelet and was brought a ham omelet. We had to wait longer again for them to prepare the correct order. The waiter forgot to bring the toast and I had to walk to the kitchen to ask for it. Everyone was friendly, but the accommodations and dining service were horrible especially for a hotel of with an advertised status as Digby Pines. At no time did anyone offer for us to move into the main hotel so we could have hot water and heat and wifi. The dining staff did not offer us anything for the horrible service and mixed up order. The cottages should not be rented during the winter. There is no handle rail along on the path to the cottage stairs. Given the weather was bad it was extra slippery and no safety guard rail to hold onto on the steeply sloped path to the cottage stairs. Both my friend and I have travelled extensively. We should have been offered some credit or reduced rate given the lack of heat and hot water and poor, mixed up dining room service. The cottage was very dated and shabby on top of it all. We were booked for 2 nights and only stayed one night. Disappointed.…
As returning customers for the past 5 years we will never trust to spend our money here ever again! We decided to come in the winter specifically to try out their winter spa which is so falsely advertised. Upon check-in we were told that there was a scheduled power outage the next morning from 9am to 11am. Something we should have been notified about as we were only there for one night. We were also told by the front desk that the heated pool was open until 9 and to book it through the spa. When we arrived at the spa we were told that they were closing early at 5 (supposed to be closing at 6) but she would stay until 5:15 for us to finish our swim as our reservation was from 4:15 to 5:15. We asked how we would get into the pool after that, as it was supposed to be open until 9 and she said “I’m not sure, I’m waiting to find that out”. I’ll also add that they charge you $10 per person to use these amenities. We were fine with that but the pool was filthy and cold! After asking why, we were told the boiler broke a couple days prior. Pretty disappointed but brushed it off and decided to go to the sitting area. There is a bar there that wasn’t open and a fireplace that we had to ask for a fire to be made and even offered to do it ourselves. Went to dinner and thought ok well at least we’ll have a nice meal. Nope! It honestly wasn’t good. We then were woken up the next morning to power tools and renovations being done directly outside of our room. Out of all the rooms to be put in why were we put there knowing there would be renovations being done right outside of a guests room. At this point we were very upset. Didn’t trust to go to breakfast and give this place more of our money so we asked to speak with the manager. We were told that he was on the phone and would be about a half hour. Probably thinking we would just leave. He finally came out and was extremely condescending and said “I felt the pool yesterday morning at 10 am and I would have got in. Your perception of a heated pool might be different to others”. There was another couple getting in the pool when we were there who also said it was cold and immediately left. He went on to say that he didn’t think it was fair for us to expect a refund and said when you check out I’ll take something off. He gave us $30 off. We left so disappointed and wrote them an email asking for a full refund. We’ve given them ample time to respond and have heard nothing. As a manager in the hospitality industry for the past 15 years it would take a lot for me to write a bad review. In fact this is my first one! It was an absolutely terrible experience that should have been handled so differently. This place deserves better. Couldn’t be more disappointed and honestly just sad as this was a place we once loved to come to. So unfortunate at how badly it was all handled and how downhill this place has gone. So poorly managed!!…
I have been coming to Digby Pines for over forty years, but until recently it was always in the summer to play the venerable Stanley Thompson course which is one of the his most underrated creations. In 2022/23 for the first time since it opened in 1929 the Pines has stayed open year round. My wife and I booked a weekend visit in mid-February to experience the place in winter. We opted for one of the cabins rather than staying in the main lodge. These are much more spacious and all have a really nice stone fire place which is a winter highlight. In summer we love to sit out on the cabin decks with views of the water below. For the first time we both visited the spa for a massage, a very short dip in the huge outdoor pool and a soothing sauna at the end. Over the years the food at the Pines has varied in quality, but on this visit it was top notch. You would expect in the world capital of the scallop fishery to get great scallops properly done and we did. It was also nice to see the many veteran waitstaff we have come to know over the years working in the winter. Their service was uniformly excellent. The breakfast buffet is always a treat at the Pines, especially the eggs benedict and breakfast sausages. Lastly, the Pines is a great base for exploring the many things to see and do in the Annapolis Valley and the Digby Neck area. We took the opportunity to visit the famous Balancing Rock on Long Island. It was a very pleasant winter hike and included a ferry ride to and from Long Island. The new ownership of the Pines is clearly bent on upping the game at this historic resort and the winter opening is only the beginning of the changes to come. As a Nova Scotian it was wonderful to see the restaurant packed on a Saturday night and people from all over the Maritimes enjoying a winter getaway. …
Our reservation was for 5 pm. We arrived at 4:45 to have a drink at the bar advertised. We were Soooooo disappointed to not be greeted, shuffled to the basement to get our own drink by a grumpy front desk woman. Our waitress was lovely, the choices were disappointing. My main course was stone cold and dry. I couldn’t tell what was under my stone cold fish? What was that? Miserable. No meal check, so when she cleared our plates she asked and I told her. She still charged us for everything. We met the food and beverage manager, Wanda! Why didn’t you ask how my experience was? Is that not your job? She apologized for the building not being painted? Shocking. We drove an hour and a half. I am sooooo dissatisfied.
We just spent 3 lovely night in one of the cottages. It was so nice to sit and relax by the wood fire. The staff were great and made sure we had lots of wood for our fire. We ate breakfast in the restaurant every day and it was delicious. We also had dinner one night in the restaurant and it was absolutely delicious. They have a smoked haddock and bacon chowder that took me back to my childhood and it was amazing. I also had the scallops and they were the best I have ever eaten and I love scallops. We had such a wonderful time that we are goi g back in October. The only thing we had wished was that the fitness Center was open. Other than that zero complaints. .
We booked a 3 bed/3 bath cottage with a generous porch, privacy and view of the water. Lovely historic hotel and grounds, spacious rooms, small kitchenette, big bathrooms. We were a 3 generation family and all found the beds to be heavenly. The stone fireplace had a fire already laid for us. We swam in the heated outdoor pool under the stars..what an experience! Dinner and breakfast at Churchill’s we're both elegant and delicious too.
This is the first year the resort has been open year round. We chose the Cozy Cottage escape for New Years eve and New Years Day. The cottage[s] are under going renovations, but the cottage itself was very nice. The fireplace was wonderful. Need extra wood, just call reception and the wood is delivered quickly. The package includes breakfast each day, but New Years day was a brunch. But the quality and assortment of choices was phenomenal. New Years eve was a buffet and again, the quality was equal to a 10 star restaurant. Koodos to the chefs. We spoke with the Executive Chef who was informative and always asked our opinion and explained how things were prepared. The New Year day's brunch, was so good, we could only manage soup and a sandwich for dinner. Breakfast on the day we left was a buffet and if you could not find something you liked, you are just too picky. The resort itself is charming, the spa gave us excellent massages and the pool was a warm 80+ degrees. Would we go back, for sure.…
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