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4.0
#7 of 32 hotels in Halifax
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
In the heart of the Halifax Seaport District, The Westin Nova Scotian offers a relaxing interlude on the Halifax Waterfront. Our guestrooms and suites offer comfortable accommodations with contemporary amenities. We are located near Canadian Museum of Immigration at Pier 21, Scotiabank Centre and Neptune Theatre. Take in the stunning views of the Halifax Harbour or The Peace & Friendship Park while relaxing in our signature Heavenly® Beds. With nearby shopping and abundant dining options, you will enjoy all that downtown has to offer. After a long day, refresh at our fully equipped fitness centre, which also includes an indoor heated pool and whirlpool. Enjoy delicious food items and a selection of beverages in our spacious Seaport Social Lounge and Restaurant. There's no limit to feeling good about your stay at The Westin Nova Scotian.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in downtown Halifax, The Westin Nova Scotian receives accolades for its excellent location, close to waterfront attractions and local hotspots. While the hotel's cleanliness and service generally earn praise, with staff described as friendly and professional, some guests point out the need for updates, particularly in the rooms.
Noise is a recurring concern, potentially disrupting sleep. Opinions on value are split, with some travelers finding reasonable pricing while others are put off by costly extras and dated amenities.
Location
Convenient
Atmosphere
Traditional
Rooms
Dated
Value
Mixed
Cleanliness
Mixed
Noise level
Noisy
Service
Friendly
Amenities
Satisfactory
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We decided to take an adult night without the kids and stayed at The Westin. The staff here was simply amazing warm, friendly and helpful. We were not sure what to expect with all the new COVID-19 rules. The staff had this covered, all public areas you had to wear mask, no contact delivery to the rooms and still was able to make me feel welcome. I travel a lot for work and I have to stay the staff here topped all others. They were happy, funny and just plain welcoming. Definitely will go back. The room was super clean and the food was excellent. Thank you The Westin for a great visit, we will be back.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Wilson, General Manager at The Westin Nova Scotian
Responded Aug 5, 2020
Thank you for choosing to stay with us at the Westin Nova Scotian to enjoy a night out! I am happy that you enjoyed your stay and that our team took great care of you during your visit. We look forward to seeing you again soon. Be well, John
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Since one might never know the weather or if the Ocean will arrive on time, we decided to book at the Westin connected directly to the VIA station. It was an excellent choice with a short walk from the concourse to checkin, with friendly reception and a newly renovated lobby. The rooms and services were great, with a nice welcome note and half bottle of wine greeting us. Since it was relatively late, we chose to eat in the lobby bar which has the full menu and great beverages. The seafood chowder is NOT to be missed and the best I have ever had in my life. I would come back here JUST for that.
There are hints of the age of the hotel here and there, including some of the noises from the ventilation system and pipes and such, but generally found everything more than adequate.
We stayed for breakfast in the morning and found the waffles and omelettes excellent along with the rest of the spread. The restaurant staff were as friendly and professional as everyone else we encountered.
To top it off, we found the on premise car rental very handy to get around for a quick day and save money compared to a cab to the airport.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jd0301, General Manager at The Westin Nova Scotian
Responded Jan 6, 2020
Thank you for choosing to stay with us while visiting Halifax. I am glad you had a great stay and took advantage of all the hotel has to offer and it’s central location in the Halifax Seaport District. Be well and hope to see you again in the New Year! John
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My wife and I stay here once a month for a staycation. We only live an hour away but the 24hrs in Halifax is a nice getaway.
We recently began staying at the Westin. The rooms are nice and the larger rooms, when available, are perfect. Beyond that, I swear they have the best food in the city. Breakfast is incredible. Seriously, lemon ricotta pancakes with blueberry compote!! Fish cake eggs benny! The best.
Their happy hour (Thursday and Saturday) serves incredible things like $6 calamari (that tastes like it’s $25) or halibut tar tar with salmon roe for $7. Are you kidding me!!!
Staff are always helpful and friendly. Highly recommend this hotel.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Wilson, General Manager at The Westin Nova Scotian
Responded Aug 25, 2020
Thank you David for sharing your experience at the Westin Nova Scotian. We appreciate your kind words and for you taking the time to comment. Our team works very hard to ensure a great stay and food experience. We look forward to seeing you and your wife again on your next staycation! Be well, John
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Location of hotel is excellent, staff very friendly and helpful. Not impressed that visitors that bring dogs aren't required to have dog on leash or proper restraints, not everyone is comfortable being met in the hallways by dogs that aren't on a leash . I cannot believe that there are no microwaves in the rooms, have stayed at many motels and hotels that are far cheaper that have microwaves in the rooms, not complimentary breakfast.Wi-fi in room was spotty, and kept going out. I will never stay there again.
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MichelleR5992, Manager at The Westin Nova Scotian
Responded Feb 24, 2020
Hello 211sharig, thank you for your feedback regarding your recent experience. Please know as a pet friendly hotel we do require each of our guest to sign off on a pet contract which explains the rules and conditions of our pet policy. We do ask our guests to keep their pets on a leash for the comfort and security of all our guests. I’m sorry if this negatively impacted your stay with us. Please know you can always contact our guest services team should you require any additional assistance. We also offer microwaves upon request and have a microwave available on the third floor in our service area.If we can ever be of assistance please do not hesitate to reach out to us well physically on the property so that we can better suit your needs. Be well, Michelle Rivoire Director of Rooms
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We have stayed at this Westin multiple times before and loved it, our most recent stay however was extremely disappointing...We spent a lot of money on our suite (which had several bugs in it) and received very poor customer service....we were not told we had to reserve a time to use the pool (which was freezing cold), this caused a lot of confusion and when going to speak to the front desk they were unfriendly/borderline rude. We were travelling with our one year old and dog so we had several bags at check in, no one offered to help us up to our room or even asked if we need a trolley cart. The food we ordered in the morning for breakfast was absolutely TERRIBLE....spent about $60 on the worst eggs Benny we have ever had. Overall, super disappointed as this was our first little getaway in over two years, we were really looking forward to it and we were excited to be staying at the Westin, but clearly things have changed and we will not be returning.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My boyfriend and I checked in for a one night stay, we dropped our stuff off in the room then went downtown for a few hours. When we got back we noticed the shower was not cleaned, dirt, old dry soap and hairs all over it. I went to use a wine glass in the room when I noticed old lipstick on it. At this point in the night we figured it was too late for anything to be done, so we would mention it at check out. In the morning we went for breakfast where we waited an hour just to get our food, which was even more disappointing than the long wait. When we went to check out I mentioned the shower and the wine glass to the person on front desk who was very inconsiderate and couldn’t even look at me when I was talking to him. We got nothing in return to compensate for our horrible stay. Working in the hospitality industry myself I was very disappointed and the service they provided was completely unacceptable.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would like to commend on the level of service. We ordered room service, asked for "extras", and ate in the dining room while on a business trip. Each time we had direct interactions with the staff they were helpful, hospital and professional. I especially enjoyed a "pep talk" from one of your front door staff on my way to a difficult meeting. I wish I could remember his name.
I would like to make you aware of a couple of ways the stay fell short of our expectations.
Cleanliness - it was obvious the carpet on the 4th floor had not been vacuumed for some time. In fact, the entire fourth floor smells dank and it permeates your clothing. It smells like cigarette smoke and it is very off-putting. I felt uncomfortable as soon as we got off the elevator.
We were missing amenities in our room like conditioner in the shower. I would also suggest mugs for coffee as opposed to the one paper cup that was left. I had asked at the time of booking for a microwave in the room, but that was not provided.
On day two of our stay, although we paid for parking, the parking lot was full which caused a lot of stress.
Due to the cleanliness concerns, we would not feel comfortable staying again. Also for those who like room to move around the standard rooms are very small. Think single-file while navigating the room with two people.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip:Â Pay particular attention to the room size. VERY cramped. Also if cleanliness is next to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Westin Nova Scotian
Responded Feb 5, 2023
Dear Nancy, Thank you for your feedback. While we're glad our amazing staff impressed you, we apologize for any concerns about cleanliness, which we take very seriously. I will ask our housekeeping team to check your room immediately. Regarding parking, we actually have the most parking available of any hotel in the city. However, sometimes with local groups in-house, there is not enough availability for everyone. I will ask our front desk team to look into it and rebate your second day's parking. We'll keep your comments in mind, and we hope to see you again soon. From The Westin Nova Scotian Team
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We stayed at the Westin Nova Scotian hotel in Halifax on September 3, 2022. Let me list the problems that we had. It took hours to cool the room to a comfortable temperature. The room had two queen beds with only one night stand between them with an over sized lamp. This left very little room for my CPAP machine or anything else for that matter. The wallpaper in the bathroom was peeling off the wall (all 4 walls). There were stains on the bathroom ceiling and the grout in the shower needed cleaning. Also, in order to flush the toilet, we needed to lower the toilet seat lid. The rug was old, worn and they were two different styles. No one thing was terrible, but we got all this and it only cost $340.74 a night (US dollars)!! There isn’t enough time or space to discuss the issues with the hotel restaurant.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Westin Nova Scotian
Responded Oct 7, 2022
Dear Margaret, All comments are helpful, and we value your input. We strive to provide our guests with clean and well-maintained accommodations and delicious dining options, and we are very sorry to hear that you experienced otherwise. We will take your concerns regarding the wallpaper, toilet, and room furnishings into consideration. Thank you, and we wish you happier travels ahead.
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My boyfriend and I were hoping for a relaxing evening away but ended up pretty disappointed. We came for Valentine's Day and check in was very slow and guests were forced to stand very closely together. When we got to our room I had pre-requested chocolate covered strawberries and fruit and what I found looked like canned fruit salad. We had originally picked the Westin so we could use the hot tub and booked it in advance. When we got there the pool area was very busy and there was no staff informing Covid protocols. The staff did not address the situation and we were unable to use the hot tub as we felt very uncomfortable with the amount of people in the area. We came to the hotel specifically because there was said to be protocols in place but I did not see any staff following through. I would not recommend the hotel to others unless they changed their Covid restrictions and alterations. If the Westin continues to operate this way, it might quickly become a hot spot.
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Date of stay: February 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Rivoire, Guest Services / Front Office at The Westin Nova Scotian
Responded Feb 17, 2021
Good day 925devonw, We are happy we had the opportunity to welcome you to the Westin Nova Scotain this past weekend. We take all COVID 19 restrictions seriously and have worked extremely hard to ensure our guests and staff have a safe and inviting experience while with us. I am sorry to read you did not feel that when staying with us and will certainly look into these matters with our teams. Please reach out to us while on site if ever you have a concern. We have dedicated professionals here to ensure each guests receives a personal experience while with us. Be well and stay safe, Michelle
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I don't know where to start with this hotel, the fact that they have 4 stars is astonishing. First off, will say the lobby is very nice and the location is convenient but here is a brief description of our stay: 1) Check-in experience was terrible, we weren't told anything about our room, how to access the WiFi or any of the amenities. The front desk staff seemed more interested in getting back to browsing his phone than helping us. 2) We walk into the room and there is a distinct moldy smell 3) We paid for a queen size bed and got a double, even called to enquire about this and front desk told us it is a queen and there are no other rooms available 4) Condition of the room is atrocious, paint chips, stained carpet, dirty grout in the shower, bathroom fan not working, toilet directly out of a shopping mall stall 5) Wifi doesn't work, connects for about 30 seconds and will request another log in, over and over Had we paid a HEAVILY discounted price for this room we would deal with these inconveniences but this is a 300$ per night room. Any other hotel in town for half the price is a MUCH better value (we know, we checked with friends). We thought the Westin (and by association Marriott) brand was a safe bet. Especially at the rating and price. Do yourself a favor and go to any other hotel including cheaper brands and I promise a better experience. I cannot fathom how this hotel stays in business.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip:Â Book any other hotel, even the cheaper brands, they will be better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Westin Nova Scotian
Responded Oct 8, 2022
Dear Chiboii, We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience, but your feedback makes it clear that we failed this time. Your comments will be forwarded to the respective teams to make improvements. Once again, we thank you for your feedback.
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He is the new GM. When it was John Wilson it was superior. Matthew simply doesn't have the skill set or people skills to run the "grand dame" of Halifax. Hence why we have recently decided to move all our business to another Marriott property. Shame really.
Call Room Service. They will send it right up. All the restaurants are tied to room service. You receive a menu and what is available and when for room service in the room. If you have questions, just ring the desk. All staff are very friendly and helpful.
There are more places to choose from in the Halifax area.
PRICE RANGE
C$198 - C$318 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin nova scotian hotel halifax, westin hotel halifax, westin nova scotian, westin halifax, halifax westin
LOCATION
CanadaNova ScotiaHalifax Regional MunicipalityHalifaxSouth End
NUMBER OF ROOMS
310
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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