Best Western Brantford Hotel And Conference Centre

Best Western Brantford Hotel And Conference Centre

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Best Western Brantford Hotel & Conference Centre
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About

4.0
#3 of 10 hotels in Brantford
4.4 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Located in Brantford,ON, the Best Western Brantford Hotel And Conference Centre is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!

Location

19 Holiday Dr, Brantford, Ontario N3R 7J4 Canada
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 44 out of 100
44
Toronto Pearson Intl Airport
75.7 km
See all flights
Hamilton Airport
25.2 km
See all flights
4.0
4.0 of 5 bubbles790 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Brantford Hotel and Conference Centre offers a mixed bag of experiences. While the staff generally earns praise for their helpfulness, there are occasional complaints about unresponsiveness and check-in troubles. Although the family suites are highlighted as clean and well-equipped, some guests have been disappointed with noise levels, unpleasant smells, and cleanliness issues in other rooms. The value proposition is contentious; overcharges and unmet expectations for room upgrades have left many travelers feeling short-changed. The amenities, including a pool, are appreciated, but not without remarks on the need for pool maintenance and more spacious bathrooms. Despite some calls for updates, particularly in the laundry area, the overall cleanliness of the hotel is acknowledged positively by numerous guests.
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed

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790Reviews3Q+A100Room tips
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Detailed Reviews
Darlene I wrote a review Jul 2023
Kingston, Canada6 contributions5 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
I reserved a family suite and it was like a small apartment - two self-contained bedrooms, each with its own TV, plus there was another TV in the living room.
The bathroom had ample supplies - lots of towels, etc.
The staff were very welcoming and helpful, and really seemed to like their jobs.
Read more
Review collected in partnership with Best Western
Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre
Responded Aug 4, 2023
Dear Darlene I, Thank you for your 5 out 5 rating and sharing your feedback on your stay at Best Western Brantford Hotel & Conference Centre. We are thrilled to know you enjoyed our family suite! We have a great team and we're proud our happiness shows! We look forward to your return visit. Warmest regards, Joanne Brooks, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
abummbles wrote a review Feb 2020
Cayuga, Canada9 contributions3 helpful votes
4.0 of 5 bubbles
This hotel is right off the highway which is handy for travel. You can not hear the highway from the rooms. It is horrible looking on the outside but do not let that fool you, the inside is nice and well maintained.
We had a room with 2 queen beds and a pull out. It was plenty big for our 4 children. It included a fireplace and a fridge. We did not feel cramped or that the room was too small.
The bathroom was clean and in good repair, and also a good size.
The pool was good, not great as it is dated, but the kids enjoyed the pool, the hot tub and the sauna.
Breakfast is amazing, it is buffet style and included. The staff was wonderful.
We asked to be away from noise of the hockey teams and on the top floor and were acccomodated with this request.
My only advice is to be aware that the keys were a problem. We had to go to the front desk 7 times to fix demagnatized keys. That was not so great.
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Review collected in partnership with Best Western
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW66036, General Manager at Best Western Brantford Hotel And Conference Centre
Responded Feb 19, 2020
Dear abummbles, Thank you for choosing to stay with us. We are happy to hear you and your family enjoyed your spacious room, the indoor pool and the amazing breakfast. We are sorry to hear about your keycards demagnatizing and can understand the frustration. We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Shelly wrote a review Feb 2022
4 contributions
4.0 of 5 bubbles
My husband and I visited this hotel during the last weekend of January 2022. We booked a Jacuzzi suite in the Gretzky Wing. Only guests of room in the wing have access to it. The room was HUGE! Both the extra large jacuzzi tub and king size bed were very relaxing. Due to Covid restrictions, we were unable to use the gym, pool area, or restaurant. We would like to return to the hotel at a future date to use these amenities. The hotel did provide a "Grab and Go" breakfast consisting of a piece of fruit, granola bar, and breakfast egg sandwich. Something to be aware of....the room keys stop working at 11:00AM on the day you are checking out. Overall we were very impressed with the hotel and found it very reasonable for the price.
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Review collected in partnership with Best Western
Date of stay: January 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre
Responded Mar 15, 2022
Dear shellyd04 Thank you for choosing to stay with Best Western Brantford and providing feedback on your stay. We look forward to your return visit - pool is OPEN and ready for you to swim! See you soon! Joanne Brooks, General Manager
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Jon B wrote a review Feb 2023
5 contributions
+1
1.0 of 5 bubbles
I can’t believe this place is under the Best Western name. Easily the worst hotel I’ve ever stayed in.

Staff:
Just don’t seem to care. Complaints were laughed at and ignored. Simple requests that any other hotel has granted (early check in, selecting certain room types etc) were promptly denied. Cleaning staff often came into my room without knocking, when called out on it, they just got argumentative and rude.

Facilities:
Rooms were dated, most rooms had major maintenance issues (patio doors not locking, missing electrical covers, leaking fluids from other rooms, showers that didn’t work etc) and most rooms seemed to smell like stale cigarettes, or marijuana. The rooms were often dirty on Check in.

Breakfast
Wasn’t awful, wasn’t the best. Honestly one of the only things I sorta looked forward to each day.

This hotel and staff made me forget what staying in a nice hotel was like, often I would question “well maybe I’m just being a Karen” but then I quickly realized that the hotel was a dump and the staff were awful.

I’m not sure who enjoys staying there. It seems like the reviews aren’t awful…. All I know is myself and my coworkers all thought the hotel was a dump.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre
Responded Feb 14, 2023
Dear Z3572SLjonb, I am sorry you felt the need to post these kind of comments but understand it is how your feel. Our team takes great pride in the cleanliness of our hotel, and the hospitality we provide to all of our guests. We DO care. I welcome a conversation with you. Beverly Newman, Front Office Manager
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Becky N wrote a review Jan 2020
Belleville, Canada45 contributions26 helpful votes
2.0 of 5 bubbles
Stayed for a conference and banquet - we loved this hotel last year when we stayed, but this year was a different story.
when we walked in the room smell like body odour, there was an inch of dust and hair behind the doors. Everytime you closed to the door you had to slam it to get it to close, so not only did it wake up everyone in the room, but all the rooms around us. as soon as we got in the room i got two notifications on my phone from my credit card - they had authorized my credit card twice for the full amount, and twice for the security deposit. I went down to the desk and showed the authorizations, the man on the desk basically said that that's impossible, you aren't charged until you leave. i returned with so apparently my credit card is lieing that you authorized twice the full amount!? I had to wait 4 days for the authorizations to be returned. I would have been fine if they had a reason for why they authorized it twice, instead of basically calling me a liar.
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Date of stay: January 2020
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW66036, General Manager at Best Western Brantford Hotel And Conference Centre
Responded Jan 30, 2020
Dear Becky N, Thank you for your feedback on your stay. I am sorry to hear that you were not happy with the service you received from our team and that your stay did not exceed your expectations. We appreciate your business and hope that you will give us another opportunity to provide you with the service you are use to at our property. Yours in hospitality, Joanne Brooks, General Manager
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DumpBear87 wrote a review Aug 2023
2 contributions
4.0 of 5 bubbles
The hotel was overall great! The restaurant had amazing food for dinner, service was awesome. Rooms were great, we had a family suite which our kids just loved as they never had bunk beds in a hotel or their own TV. Pool had way too much chlorine, could hardly breath in the pool area, it burned the skin, we didn't last 20 minutes at the pool which really upset our kids.This hotel could benefit from someone who knows how to properly maintain pool chemicals.
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Review collected in partnership with Best Western
Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre
Responded Sep 4, 2023
Dear DumpBear87, Thank you for taking the time to provide feedback on your recent stay. I can assure you that our maintenance team all have their Pool Operators Certification and have also taken the local training. We test the pool before opening and throughout the day as mandated and document all testings. Should levels be high or low, the pool is closed until proper levels are met. We do appreciate the feedback and look forward to your return visit. Warmest regards, Joanne Brooks, General Manager
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jenniferstone1 wrote a review Aug 2021
Oshawa, Canada2 contributions
3.0 of 5 bubbles
First Paul the GM at check in super friendly and welcoming.

Room 143 was great for the dogs.

Disappointed in double beds and they weren't comfy. Patio had cig butts on it. There should be ashtrays on patios for smokers. Or cleaning staff should be attending to this pre check in.

Rooms and hotel was clean.

Disappointed pool not open and breakfast buffet at restaurant was not a great selection. We had a voucher for $4.95 reg price was $10.95 def would not pay that price.

Lots of free parking and green spaces for pups.

Our shower didn't work and we had to be moved which was a huge inconvenience. There should be maintenance staff working Saturday mornings.

Perimeter needs more poop bag waste bins.
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Review collected in partnership with Best Western
Date of stay: August 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann-Marie O wrote a review Jun 2023
9 contributions1 helpful vote
2.0 of 5 bubbles
Despite being a Rewards member and frequent guest at this hotel, I am consistently given horrible rooms. Most recently, room 258 - farthest corner of the hotel - next to the pool, hoards of kids running around. The room smells of stale cigarette smoke. The air conditioner sounds like a very loud leaf blower. The bathroom is tiny . The bathroom door opens inward and only clears the toilet by inches. Attempts at requesting a better room in advance have so far been unsuccessful. The cost for two nights in this shabby hotel was almost $400.
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Date of stay: June 2023
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre
Responded Jun 27, 2023
Dear annmarieo266, Thank you for your feedback. We're sorry to know you did not enjoy the large king room with balcony, facing our beautiful courtyard. If you prefer to be closer to the lobby, just let us know. We do our best to accommodate requests. We'll take a look at the items you list to ensure it is up to our high standards. We look forward to your return visit. Joanne Brooks, General Manager
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975marciaw wrote a review Mar 2020
Ottowa4 contributions2 helpful votes
5.0 of 5 bubbles
We had to travel for someone dear who had passed away. The Best Western Brantford made our stay perfect given the COVID 19 issues. They made sure that we were "isolated" and were very comfortable. All our needs were provided and we felt very much at home.
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Review collected in partnership with Best Western
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW66036, General Manager at Best Western Brantford Hotel And Conference Centre
Responded Apr 2, 2020
Dear 975marciaw, Thank you for choosing to stay with Best Western Brantford Hotel and rating your stay a 5 out of 5! We are sorry for the loss of your family member. We are pleased to know your stay was comfortable and that you felt at home during this difficult time. We hope you can return under better, happier circumstances. Yours in hospitality, Joanne Brooks, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
forever28 wrote a review Jun 2022
Winchester, Ontario20 contributions6 helpful votes
2.0 of 5 bubbles
We traveled 6 hours for our son's wedding and checked in a few days early. Due to the timing we asked that 3 other couples also attending the wedding be allowed in out room to change if their rooms were not ready for early check-in. I left a detailed list at the front desk. When they arrived they were told by the staff that it was not possible to get into our room and that they had never heard of us and had no idea what they were taking about. This caused a LOT of unnecessary stress. Arriving for a wedding with no place to get ready! Unnecessary! All the staff had to do was look at the list I left for them. Not happy with this type of service.
Read more
Review collected in partnership with Best Western
Date of stay: June 2022
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre
Responded Jun 15, 2022
Dear forever28, We appreciate your feedback. Security is utmost important to our team. Wishing your son and his wife many congratulations on their special day. Joanne Brooks, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Steve G
London, Canada39 contributions11 helpful votes
We had stayed at this hotel in August of 2018 and the pool was open and in good standing. If you would really like to use a pool during your stay, I would advise calling the hotel directly and confirming the renovation of the pool and if it is open. If it is closed and it were my family, I would choose a hotel that has a pool that is open during the timetable of your stay in Brantford.
Answer from terryw386
Manitoba, Canada2 contributions1 helpful vote
Sorry I did not use the pool area to comment. Probably best to contact hotel directly
Answer from BW66036
Hello Anna B! Thank you for your enquiry. We do have pet friendly rooms. Kindly call us at 519-753-8651 for details and to check availability. Warm regards, Joanne
rayrayFAB wrote a tip Mar 2024
Kitchener, Canada17 contributions4 helpful votes
1.0 of 5 bubbles
"Don’t stay here "
Read full review
Colin F wrote a tip Nov 2023
1 contribution
1.0 of 5 bubbles
"Deep clean"
Read full review
RAFVC10 wrote a tip Sep 2023
Swindon, United Kingdom14 contributions13 helpful votes
2.0 of 5 bubbles
"Don't visit on a Sunday."
Read full review
prasad0903 wrote a tip Mar 2023
Mumbai, India350 contributions26 helpful votes
4.0 of 5 bubbles
"Please check in at the time meant for check-in and enjoy a meal at the elegant restaurant. Just move around the property to get a feel......"
Read full review
0027DAR wrote a tip Oct 2022
Ontario, Canada13 contributions8 helpful votes
2.0 of 5 bubbles
"Choose another hotel "
Read full review
Not the right property for you?
There are more places to choose from in the Brantford area.
PRICE RANGE
C$143 - C$206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus brant park inn and conference centre hotel brantford, best western brantford, brantford best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Brantford Hotel And Conference Centre
LOCATION
CanadaOntarioBrantford
NUMBER OF ROOMS
158
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Best Western Brantford Hotel And Conference Centre - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Best Western Brantford Hotel And Conference Centre
Which popular attractions are close to Best Western Brantford Hotel And Conference Centre?
Nearby attractions include Crock A Doodle Brantford (0.7 km) and Lynden Park Mall (0.8 km).
What are some of the property amenities at Best Western Brantford Hotel And Conference Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Brantford Hotel And Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Brantford Hotel And Conference Centre?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Brantford Hotel And Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Brantford Hotel And Conference Centre?
Conveniently located restaurants include Speekezzies Cafe & Wine Bar, The Keg Steakhouse + Bar - Brantford, and Montana’s Bbq & Bar.
Are there opportunities to exercise at Best Western Brantford Hotel And Conference Centre?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Best Western Brantford Hotel And Conference Centre have airport transportation?
Yes, Best Western Brantford Hotel And Conference Centre offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Brantford Hotel And Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Brantford Hotel And Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Best Western Brantford Hotel And Conference Centre?
Many travellers enjoy visiting Bell Homestead (6.7 km).
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