Hamilton Plaza Hotel and Conference Center
150 King St E, Hamilton, Ontario L8N 1B2 Canada
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About
3.5
#11 of 24 hotels in HamiltonLocation
Cleanliness
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Everyone needs a place to lay their weary head. For travellers visiting Hamilton, Hamilton Plaza Hotel and Conference Center is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Hamilton Plaza Hotel and Conference Center makes it easy to enjoy the best of Hamilton.
Rooms at Hamilton Plaza Hotel and Conference Center provide a flat screen TV, air conditioning, and a desk, and guests can stay connected with free wifi.
In addition, while staying at Hamilton Plaza Hotel and Conference Center guests have access to a concierge, room service, and baggage storage. You can also enjoy a pool and a lounge. Need a place to park? Parking is available at Hamilton Plaza Hotel and Conference Center.
Nearby landmarks such as St. Paul's Presbyterian Church (0.4 km) and Sam Lawrence Park (1.2 km) make Hamilton Plaza Hotel and Conference Center a great place to stay when visiting Hamilton.
If you’re looking for an Asian restaurant, consider a visit to Sapporo Japanese Restaurant, The Keg Steakhouse & Bar, or August 8, which are all conveniently located a short distance from Hamilton Plaza Hotel and Conference Center.
Should time allow, First Ontario Centre, Bayfront Park, and Pier 4 Park are some popular attractions that are within walking distance.
Whether you’re travelling for business, pleasure or both, Hamilton Plaza Hotel and Conference Center is sure to make your visit to Hamilton one worth remembering.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Fireplace
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
On-demand films
Bath / shower
Room service
Safe
Iron
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
Location
150 King St E, Hamilton, Ontario L8N 1B2 Canada
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Toronto Pearson Intl Airport
50.9 km•
See all flights
Hamilton Airport
11.2 km•
See all flights
Rental Cars
108 Restaurants
within 0.5 kilometers
304Reviews3Q+A65Room tips
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Detailed Reviews
Last minute trip for medical reasons and picked the hotel as one of us had been there before. Proximity to hospital and downtown with food choices and shops helpful. Clean, Comfortable, Quiet which we needed after sitting around the hospital on and off for 12 hours. Thankfully, a Good health outcome, which while we were highly stressed waiting for the results, was made much easier to handle because when we popped back to the hotel such terrific staff were concerned about our needs. Good breakfast at a reasonable price without leaving the hotel was a bonus. Too many hotels are too expensive for basic Breakfast when you want a quick start to your day. Special thanks to Dawn at the Front Desk. Hope your Bosses appreciate you as much as we do.
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Date of stay: July 2014Trip type: Travelled on business
Location
Service
Sleep Quality
Room Tip: some rooms have a distant but nice view of the Bay and towards L. Ontario
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Hamilton Plaza Hotel and Conference Center
Responded Jul 23, 2014
Dear Marya B, I’m thrilled to learn we satisfied your travel needs; thanks for taking the time to share your experience. It’s wonderful to know that our staff left such a lasting impression with you through their warm hospitality; I look forward to sharing your kind remarks with Dawn. I’m pleased we could add a little comfort during this difficult time so you could enjoy your stay and a good night’s rest. We’re happy to have had you as our guests, and we look forward to being your hotel of choice when in the Hamilton area. Best, Andrew Holmes, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had to stay in Hamilton to write a licensing exam at the University (Health Science Building). Had a wonderful 2 night stay at this hotel. Hotel was clean and the staff were amazing. Very helpful even what I had to ask them which bus to take to get to the university to write my 6 hour exam. The restaurant was very good and really affordable. The location... well its down town Hamilton ... enough said lol.
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Date of stay: October 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, Manager at Hamilton Plaza Hotel and Conference Center
Responded Oct 23, 2012
Mel-Mc04, Thank you for taking the time to write a review about your experience with us at Crowne Plaza Hotel Hamilton. We’re pleased you chose to stay with us and enjoyed your visit. I hope all went well with the exam. I’m glad we were able to provide a little comfort during your licensing exam experience. Best wishes for your future. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this hotel on a business trip twice.
Pros: Room, Customer Service, and Hotel Restaurant
Customer service was by far very good.
The food from the hotel restaurant was very good and prices very decent. I really enjoyed the service from the waitresses always nice to talk to and funny.
The room was very clean and comfortable. Overall the hotel is great solely for sleeping and nothing else!
Cons: Noise, Internet services, School Bus, Location
The room was located on the first floor across from one of the conference rooms. Throughout the week there seems to be a class held there. I hardly had one wink of sleep because of all the running back and forth the hall and the unusual rappings from someone at the door. During the middle of the morning, I would be rudely awakened the sound of street cleaners down in the streets below. In the bathroom, I could always hear this squeaking sound...at times I thought the hotel had mice or something...perhaps it was a leaky pipe.
The internet is pretty much crap for both wireless and wired connections. A dial-up connection is pretty much better than what Crowne Plaza offers. In order to read any e-mail from my work I had to connect to use my smartphone. I finally got fed up trying to constantly refresh the webpage to load a website. I think half the problem is probably the hotel not putting a password on their wireless router.
The power receptacle at the desk was broken, which made inconvinient for charging up my laptop.
In the mornings, I have to take a taxi to get to my workplace for training. Everyday I was there I ended up being late because of school buses blocking the exit area in front of the hotel. The taxi driver everytime complained to the bus drivers that they need to make space, but they refuse to back up. They laughed at the taxi driver as he tried to squeeze out of the parking lot. The last day the taxi driver had to drive over the curb just to get out...that is just ridiculous! One morning I was waiting for an elavator to goto my room and just as the doors open I almost get run over by female students dressed in uniforms. The girls dashed out of the elavator bumping right in to me without not even the common courtesy to apolgize...they instead run out of the hotel to hop the "same" buses outside which made me late for work.
The hotel is located directly downtown. Me and friend decided to go out for a walk outside the hotel during the evening...big mistake! Drug dealers, people dressed up in black clothes staring you down if you look at them, and the yelling and cries of the homeless people. I could not help but keep looking over my shoulder because i was afraid someone was going to mug me. Just to avoid going outside to look for something to eat for supper, I, and my co-workers always went to the restaurant inside the hotel for our meals. The second stay in Hamilton...we always stayed in the hotel during the evening.
Pros: Room, Customer Service, and Hotel Restaurant
Customer service was by far very good.
The food from the hotel restaurant was very good and prices very decent. I really enjoyed the service from the waitresses always nice to talk to and funny.
The room was very clean and comfortable. Overall the hotel is great solely for sleeping and nothing else!
Cons: Noise, Internet services, School Bus, Location
The room was located on the first floor across from one of the conference rooms. Throughout the week there seems to be a class held there. I hardly had one wink of sleep because of all the running back and forth the hall and the unusual rappings from someone at the door. During the middle of the morning, I would be rudely awakened the sound of street cleaners down in the streets below. In the bathroom, I could always hear this squeaking sound...at times I thought the hotel had mice or something...perhaps it was a leaky pipe.
The internet is pretty much crap for both wireless and wired connections. A dial-up connection is pretty much better than what Crowne Plaza offers. In order to read any e-mail from my work I had to connect to use my smartphone. I finally got fed up trying to constantly refresh the webpage to load a website. I think half the problem is probably the hotel not putting a password on their wireless router.
The power receptacle at the desk was broken, which made inconvinient for charging up my laptop.
In the mornings, I have to take a taxi to get to my workplace for training. Everyday I was there I ended up being late because of school buses blocking the exit area in front of the hotel. The taxi driver everytime complained to the bus drivers that they need to make space, but they refuse to back up. They laughed at the taxi driver as he tried to squeeze out of the parking lot. The last day the taxi driver had to drive over the curb just to get out...that is just ridiculous! One morning I was waiting for an elavator to goto my room and just as the doors open I almost get run over by female students dressed in uniforms. The girls dashed out of the elavator bumping right in to me without not even the common courtesy to apolgize...they instead run out of the hotel to hop the "same" buses outside which made me late for work.
The hotel is located directly downtown. Me and friend decided to go out for a walk outside the hotel during the evening...big mistake! Drug dealers, people dressed up in black clothes staring you down if you look at them, and the yelling and cries of the homeless people. I could not help but keep looking over my shoulder because i was afraid someone was going to mug me. Just to avoid going outside to look for something to eat for supper, I, and my co-workers always went to the restaurant inside the hotel for our meals. The second stay in Hamilton...we always stayed in the hotel during the evening.
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Date of stay: October 2011Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I decided to take a trip to Canada for the BTS concert on Sept. 22 as well as to celebrate our anniversary. Booked the hotel almost 5 months in advance, May 5. A month before our trip I get an email stating that they can no longer accommodate our reservation due to over booking and we will need to find another hotel. We booked this hotel as it was less than a mile from the concert venue and we made our anniversary dinner reservation for a restaurant a short walk away. Everything else in a 30 mile radius was full. Hotels.com offered us a hotel 35 minutes away from the venue and 40 from our dinner reservation. This threw everything we had planned out the window since we were not planning on driving anywhere that day. This is completely unprofessional and unacceptable. We will have to spend more money than planned because our hotel that we booked 5 MONTHS in advance with rooms available at the time says they are overbooked. This sounds like a shady practice to me, it would not surprise me with the high demand for this concert that they took my $175 room and charged someone $300 for it. I will never stay or recommend this hotel to anyone and also will not trust Hotels.com ever again. This is a nightmare!
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So my friend and I come from PEI and New Brunswick and we booked a room here about 2-3 weeks before BTS tickets went on sale just to be sure and the concert is being held September 20,22,23. So anyway, we booked way in advance and we knew that there was going to be a lot of people going and we could easily walk to the venue they’re performing at. But yesterday night, 44 days before the concert. They told us that they couldn’t honor our reservation because they overbooked.....and they knew this but they only decided to tell us now.....so my friend and I started panicking because there was no way we could find something decently close and we’d have to find people to bunk with. But thankfully we found an Airbnb close enough we can take a taxi...Anw they screwed us over and that’s not cool :/
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Date of stay: August 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked back in February 2018 to find out my reservation along with hundreds of others attending an event downtown, that it was cancelled. I stayed in the hotel last year and it was nothing special, especially for the price. And the fact they cancel two days before the event just shows they have no sense of being a good hotel and do not honour a long standing reservation. On top of all that at the time of the booking they wanted to charge a 'tourism tax'. This is Hamilton, not Niagara Falls.
Spend your money elsewhere, stay away and beware they do not honour reservations. They will leave you high and dry and not even return your call.
Spend your money elsewhere, stay away and beware they do not honour reservations. They will leave you high and dry and not even return your call.
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Date of stay: July 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked this hotel 3 months in advance to find out that my reservation was cancelled because the owner decided to take the hotel in “a different direction” and there would not be availability. Find out they’re still making reservations and only cancelled reservations during a busy sold out weekend in Hamilton. Seems like someone wants to jack up prices for last minute bookers.....apparently this isn’t the first time this hotel has done this. Now all hotels in Hamilton are sold out and I’m screwed. You suck Hamilton Plaza! DO NOT BOOK HERE!
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Date of stay: August 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First let me start off by saying, I travel frequently, and have become a Platinum Priority Club Member. For those who don't know what that is, it is the highest level of the Intercontinental Hotel Group's rewards program. I'm not bragging, just illustrating I travel alot, and I have stayed in several ICH sites. This Crowne Plaza is in need of some work, mainly with the facility, not the staff. The staff was phenomenal, very friendly and helpful. They greeted me with a smile as soon as I walked in and asked how they could help. On to the facility: parking garage under construction, I had to park in a lot around the block and the neighborhood is not somewhere I would leave my family on the street corner. The elevator: you have to use your key to access any floor (this tells you what kind of neighborhood you're in), and using your key in the elevator everytime can be cumbersome with bags/luggage. The room: red Solo cup left on the shelf above the TV, crumpled paper bag under the chair (I stayed in room 404 if a manager is reading this, hammer time). The bathroom in the room: very small, only one person can fit at one time. The noise: this is not the Crowne's fault, a rambunctious conference can bring a few loud people, and not everyone respects the time of day/night. The floor I was on had a few rooms of loud people, and the room I was in had one of those adjoining doors so you can expand the room, and I could hear everything the ladies next door were saying. So, I cranked up the fan in the room and slept as well as I could. Summary: staff doing great, facility needs some money thrown into it.
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Date of stay: April 2012Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Recommed patrolling your floor before unpacking your bags, just in case you have a noisy floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, Manager at Hamilton Plaza Hotel and Conference Center
Responded Apr 20, 2012
Dear Jason H, Thank you for your candid review, we love hearing from our guests and value feedback, especially from a seasoned traveler such as yourself. I appreciate your compliments on the service you received, and would most certainly like to investigate the housekeeping service you received during your stay. Thank you for providing your room number, if I may further trouble you, would you mind giving me a call directly at (905) 528-3451 with the date of your stay? Please accept my personal apologies for the state of cleanliness your room was in. Thank you for your understanding of the garage construction, we’re eagerly anticipating it’s completion and understand your concern. Thanks once again for your review, and for your loyalty to IHG. Best regards, Andrew Holmes, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DONT book a room in this hotel, they'll cancel on you at the last minute (even tho you reserved MONTHS in advance) and won't even return your phones call/mail/etc or help you find another hotel. They don't care about their customer or if you have to sleep in the street because of them.
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Date of stay: August 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mp0p0vic, General Manager at Hamilton Plaza Hotel and Conference Center
Responded Aug 29, 2018
Thank you for your feedback, I’m very disappointed to learn about your negative experiences and hope you’ll accept my personal apologies. Please know that I take all comments seriously and will be sharing your review at my next staff meeting.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If I could review less than one star I would. In recent days the hotel "owners" I'm told cancelled my booking for september that I made back in april because the owners are going in a different direction? The only different direction I can assume is more money from someone else. This was part of a gift for my wife and now we don't have a place to stay near the event. I would only recommend to book this hotel if you don't need a place to stay! Bad business to just cancel people without a reasonable excuse but this is what the hotel thinks of its customers. SO DISAPPOINTED!!
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No, we do not have a shuttle service at the hotel,
Regards !
It is about 5-10 minutes at the very most. My girlfriend and I walked to the Paul McCartney concert and we were not concerned at all. I don't think I would wander around the downtown to other places, but certainly just walking from the hotel to First Ontario Centre is really no issue.
Hi Ann Marie H,
The hotel does have parking available on-site. We do not own the lot, it is operated by Impark and costs 8 CAD per day. I hope this helps!
Best,
Andrew Holmes, GM
"We were on the 1st floor near the pool. It was fine for us, but it did smell strongly of pool chemicals."Read full review
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ALSO KNOWN AS
crowne plaza hamilton, crowne plaza hotel hamilton
FORMERLY KNOWN AS
Crowne Plaza Hotel Hamilton
LOCATION
CanadaOntarioHamiltonDowntown Hamilton
NUMBER OF ROOMS
214
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hamilton Plaza Hotel and Conference Center
Which popular attractions are close to Hamilton Plaza Hotel and Conference Center?
Nearby attractions include BATL Axe Throwing (0.5 km), Theatre Aquarius (0.3 km), and Hamilton Place (0.5 km).
What are some of the property amenities at Hamilton Plaza Hotel and Conference Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hamilton Plaza Hotel and Conference Center?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hamilton Plaza Hotel and Conference Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hamilton Plaza Hotel and Conference Center?
Yes, parking is available to guests.
What are some restaurants close to Hamilton Plaza Hotel and Conference Center?
Conveniently located restaurants include Brothers Grimm Bistro, The Mule, and Berkeley North Restaurant.
Are there opportunities to exercise at Hamilton Plaza Hotel and Conference Center?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hamilton Plaza Hotel and Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Hamilton Plaza Hotel and Conference Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hamilton Plaza Hotel and Conference Center?
Many travellers enjoy visiting Dundurn Castle (2.2 km), Whitehern Historic House and Garden (0.6 km), and The Cotton Factory (2.6 km).
Is Hamilton Plaza Hotel and Conference Center accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.