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Crowne Plaza Hotel Hamilton

PricelineUS$94*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Crowne Plaza Hotel Hamilton
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264 Reviews from our TripAdvisor Community

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Showing 259: English reviews
London, Canada
Reviewed 12 November 2014

Not quite sure where to start! Definitely feels like a student residence with only 2 out of 8 floors available to guests..not impressed! Booked a suite 3 months in advance and upon checkin I was told there were no suites available. Hotel is very dated and could use a MAJOR refresh. There is a weird rotten sewage stench I noticed...

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Helpful?
2Thank David W
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear David W, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The little details definitely do make a trip and we regret we missed the mark. Your...

Niagara Falls, Canada
Reviewed 12 November 2014

I just spent 3 days at this hotel for some business training. Although many of my colleagues from out of town stayed over night, I did not as I was in commuting distance. The two rooms we were using for our training were on the third floor above the lobby. Every one of us commented on the nauseating wallpaper throughout...

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Helpful?
1Thank BahiaDelray
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear BahiaDelray, Guest satisfaction is our highest priority and I regret that we left you underwhelmed. I have taken note of your feedback which is welcomed as it encourages change for future events. Thank you for taking the time to share your review with us. Best, Andrew Holmes General Manager

Yellowknife, Canada
Reviewed 6 November 2014

I stayed at the Crowne Plaza the night before writing a very big (9 hour) exam at the prometric center down the road. I made a GREAT choice. This is a quiet hotel with certain floors specifically designated as quiet. You can leave your car/truck in the parking lot while you write the exam. Restaurant is good. Pool is clean....

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Helpful?
1Thank Mike_Banning
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Mike_Banning, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Andrew Holmes General Manager

Virginia Beach
Reviewed 25 September 2014 via mobile

Shower never got warm had to shower in cold water. Very disappointed as it is not up to Crowne Plaza expectations. Paid for breakfast but what do you know they were late opening up. So I missed that. Wrote the manager no response. Maid walked right into room said I wasn't supposed to be in there. Was there for business....

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Helpful?
2Thank Rob M
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Rob M, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management...

Niagara Falls, Ontario
Reviewed 13 September 2014 via mobile

Pros - regular hotel rooms - clean - located downtown with easy walking access to Supercrawl Cons - didn't get two beds even though requested and they wouldn't adjust the rate even though two beds were booked online through expedia - front desk staff not very friendly and a bit condescending - air conditioner was too loud to sleep so...

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Helpful?
2Thank Romyn-Michaud
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Romyn-Michaud, I’m terribly sorry for your recent experience; we certainly did not want to leave you with a poor impression. We do our very best to accommodate all room type requests; I’m sorry we disappointed you. Additionally, I regret you found our associates unfriendly. We are constantly working on improving the quality and service provided. I have taken note...

Ottawa
Reviewed 31 August 2014

Hotel was as expected for a Crowne Plaza - well appointed, very quiet, comfortable beds, great bathroom. We stayed on the executive floor, (7th), which included a club lounge, which was very nice. Persons staying on the 7th floor received a complimentary continental breakfast in the lounge. The pastries were a bit dry, but the rest was nice. Staff were...

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Helpful?
Thank ChapelHill10
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear ChapelHill10, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again...

Windsor, Ontario CA
Reviewed 13 August 2014

Overall, I was not impressed with this property. This hotel was arranged for us, as part of a youth soccer tournament trip. My husband noted that it was not up to Crowne Plaza standards. It was also in a very sketchy part of town and it was really inconvenient having to put your key into the elevator to get to...

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Helpful?
Thank sdm36
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear sdm36, Thank you for taking the time to share your review with us. I appreciate you acknowledging our modern décor even though our location and food were not to your liking. Your sincere comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. For this reason, I hope to see you...

Niagara Falls, Canada
Reviewed 22 July 2014

Last minute trip for medical reasons and picked the hotel as one of us had been there before. Proximity to hospital and downtown with food choices and shops helpful. Clean, Comfortable, Quiet which we needed after sitting around the hospital on and off for 12 hours. Thankfully, a Good health outcome, which while we were highly stressed waiting for the...

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Helpful?
3Thank Marya B
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Marya B, I’m thrilled to learn we satisfied your travel needs; thanks for taking the time to share your experience. It’s wonderful to know that our staff left such a lasting impression with you through their warm hospitality; I look forward to sharing your kind remarks with Dawn. I’m pleased we could add a little comfort during this difficult...

London, Canada
Reviewed 13 July 2014

Second stay at this property. This is a well run hotel with great staff. The room is beautifully furnished with a comfy bed. The only complaint I could have in the bathroom is very small. I would stay here again.

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Helpful?
Thank lazytraveller13
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our decor and comfortable bed, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and I hope to see you for a...

stigs17
Reviewed 10 July 2014

As a Platinum IHG member, I get to several Crowne Plazas every year and value the brand. Alas, while they are making some effort, this Hamilton CP property has a long way to go match their brand cousins. Pros +Wonderful staff. Dawn and the young lady in the evening were congenial and well-informed. If only the hotel itself was as...

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Helpful?
1Thank stigs17
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Thank you for sharing your feedback. I was delighted to see that Dawn met you with congenial and customer oriented service; but disappointed to hear of the frustration you experienced due to noise pollution stemming from construction occurring in a neighboring building. We appreciate our guests taking the time to provide us with detailed feedback. This allows us to monitor...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Crowne Plaza Hotel Hamilton

Address: 150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range: $139 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Hamilton 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Hamilton staff and other travellers.
3 questions
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Tobermory
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Hamilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a good room book the Sheraton”
Chuck333, 29 Mar 2017 | Read review
“Ice machines only located on two floors so if that's important to you your floor section may be important.”
GarryM606, 4 Mar 2017 | Read review
“We had the suite with fireplace and Jacuzzi. Awesome!”
ckpaul, 14 Nov 2016 | Read review
“Our room was away from King Street but the back view was only of some office tower. Nothing inspiring...fyi..”
FromChathamOntario, 15 Oct 2016 | Read review
“I guess you need to request a room with a view”
ccr294, 14 Sep 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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