C Hotel By Carmen's, BW Premier Collection
1530 Stone Church Rd E, Hamilton, Ontario L8W 3P9 Canada
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Avg. C$152 /night, 3/17 - 3/18
C$246
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C$199
per night
C$152
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About
#2 of 25 hotels in Hamilton
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Best Western welcomes you to the Premier life. At the C Hotel by Carmen's, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out. You'll notice our Premier's distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler's favor. Located in Hamilton,ON the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bowling
Hiking
Business Centre with Internet Access
Electric vehicle charging station
Street parking
Wifi
Indoor pool
Restaurant
Snack bar
Bowling offsite
Patio
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Fireplace
Housekeeping
Room service
Coffee / tea maker
Kitchenette
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
1530 Stone Church Rd E, Hamilton, Ontario L8W 3P9 Canada
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 44 out of 100
44
Toronto Pearson Intl Airport
56.2 km•
See all flights
Hamilton Airport
9.2 km•
See all flights
Rental Cars
14 Restaurants
within 1 kilometer
Reviews
4.5
1,161 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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C Hotel By Carmen's, BW Premier Collection, is lauded for its prime location, perfect for event-goers and convenient proximity to key destinations. Travelers enjoy the luxury of spacious rooms boasting amenities like fireplaces and jacuzzis, despite occasional soundproofing concerns. The hotel's amenities receive praise, particularly for events, though the limited restaurant hours and room service availability have been noted.
Guests admire the inviting atmosphere, highlighted by the Heated Pool and the Tuscany Room, even as some mention disruptions from loud music at night. The cleanliness stands out, with rooms consistently described as immaculate. Additionally, the staff's friendly and efficient service consistently makes a positive impression on guests.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
The wedding was amazing. Everything went smoothly and staff was great in planning. We had a wedding package that was a good price and staff took care of a lot of stuff during the wedding. The issues we had was checking in. We asked for early check in for my husband the groom so he had a room to get ready in. His room was not ready. Family from out of town had the same issue. We were promised the honeymoon suit for me and my husband that was included in our wedding package would be cleaned and ready early but it wasn’t. One family member got their room and opened up the door to find the room was already occupied. It was disappointing on our wedding day for sure and we were told by a few staff members early check in was no problem. When we had multiple rooms booked for a wedding it should have been a priority. We got the rooms at 3 and our wedding was scheduled to begin at 4.
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Review collected in partnership with Best Western
Date of stay: April 2024
Value
Rooms
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
Maheela made our stay amazing! When rain derailed our plans, Maheela went above and beyond to recommend alternative activities and events. The room and amenities were great, and the customer service was excellent! We had a wonderful experience and highly recommend this hotel for family fun and relaxation. Five and a half stars out of five!
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Date of stay: July 2023Trip type: Travelled with family
Room Tip:Â The rooms are Italian themed - we stayed in the Stallone suite.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Aug 18, 2023
Thank you Susan R, for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at our Hotel. We certainly enjoyed having you with us. We consider staff members like Guest Services Supervisor Maleeha some of our most valuable assets. She will be pleased that you acknowledged her efforts. We look forward to your return. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I would like to thank Meleena from the front desk. She greets you with a smile and is very knowledgeable and helpful in finding a solution to our room needs. Meleena is one of the main reasons we return to this hotel. Thank you
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Review collected in partnership with Best Western
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was clean and tidy, but what was NOT disclosed was that the restaurant was not open on Mondays or Tuesdays. On other days it was only open for a couple of hours in the morning and a couple of hours in the evening, and room service was not available when the restaurant was closed. Hot water shut off automatically after 10 minutes of use, and the TV could not be used to play videos from a USB stick - it was strictly live TV only.
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Date of stay: July 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Jul 29, 2024
Thank you for your feedback B1034DMrayr, On behalf of our entire team, I would like to apologize for not exceeding your expectations. While our Guest Services team is available 24/7 for any troubleshooting or directions, your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with the premier experiences we are typically known for. Sincerely, Julia Lowe, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a welcoming, very clean, and comfortable place to stay. We had a King suite with a fireplace and jacuzzi and it was like our own apartment. The ability to cast movies to the tv was great. We loved the friendly staff and would stay again. The only disappointment was the pool. It was kind of cool but not refreshing - maybe the room temp was cold? And the former hot tub is cemented in so we didn’t swim long because we got chilled. If you rent a suite make sure you have utensils and dishes to eat off if you order take out. Otherwise this hotel is well worth the money and the staff treat you very well. LOVE the complimentary Espresso machine in the second floor! Amazing touch.
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Review collected in partnership with Best Western
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked this hotel for an affordable March Break experience for my kids as all they wanted was to swim. However, we found out shortly after check in that the pool wasn't open. We were assured it would be open first thing in the morning. So, what was supposed to be an affordable night of swimming, turned into me scrambling to find something to do snd thus spending another $200 at the nearby bowling alley.
We woke up early, got bathing suits on and headed down to the pool. Still closed. The woman at the front desk provided minimal info and frankly, didn't seem to care that we were frustrated. Only once I began to ask questions did she offer a breakfast voucher for our room (or so I thought) for their on site restaurant. Turns out, once my three kids and I finished our breakfast, we were told the voucher was only good for 1 person and (of course) they took off my daughters inexpensive kids meal.
Overall, the staff gave zero care that we were feeling frustrated and offered little to make anything better - despite the sign at the front desk stating their desire to make things right. In a world where life is already far too expensive, this "affordable" night away for my kids ending up costing me more than double what I'd expected and with zero hotel fun had. Perhaps better communicating from the get go about non working amenities and the ability to show some compassion would go along way. Worst trip ever.
We woke up early, got bathing suits on and headed down to the pool. Still closed. The woman at the front desk provided minimal info and frankly, didn't seem to care that we were frustrated. Only once I began to ask questions did she offer a breakfast voucher for our room (or so I thought) for their on site restaurant. Turns out, once my three kids and I finished our breakfast, we were told the voucher was only good for 1 person and (of course) they took off my daughters inexpensive kids meal.
Overall, the staff gave zero care that we were feeling frustrated and offered little to make anything better - despite the sign at the front desk stating their desire to make things right. In a world where life is already far too expensive, this "affordable" night away for my kids ending up costing me more than double what I'd expected and with zero hotel fun had. Perhaps better communicating from the get go about non working amenities and the ability to show some compassion would go along way. Worst trip ever.
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Date of stay: March 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded 6 days ago
Thank you kellybu5773QH, for your comments concerning your stay at C Hotel by Carmen’s. I appreciate you taking the time to and hope you will accept my apologies for the inconveniences you experienced. While we did experience an unforeseen issue with our pool, our priority is the safety of all our guests. Our attempts to fix the issue, resulted in numerous electricians, leaving us frustrated as well. We do apologize in our decline in communication and we will all take immediate corrective action, to ensure we do not fall short in the future. We do hope to be able to welcome you back in the future, so we may demonstrate what happened is an exception to our normally high quality of service provided. Sincerely, Chetan Gupta, Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in an excellent location, quiet, near many local amenities, and central to regional attractions.
The room was sufficiently spacious and immaculately kept, but the walk-in shower was an obstacle to my partner and me.
We are in our 70s and we couldn't use the shower because it had no bars to hold onto inside the enclosure. Also, adjusting the waterfall shower appeared impossible. The shower head was mounted at least 9 feet from the floor, and the tap for adjusting the water temperature was about a foot or less from the floor. In between was the valve for adjusting the water temperature. We were physically unable to safely work the shower, and we had no bars to hold onto while showering.
A major reason for choosing this hotel was the restaurant on the premises. I was disappointed that it was closed on Monday and Tuesday.
All other factors considered, it was good lodgings. Staff was attentive and cordial. I would stay there again if there was a room with a shower I could use, and the restaurant was open.
The room was sufficiently spacious and immaculately kept, but the walk-in shower was an obstacle to my partner and me.
We are in our 70s and we couldn't use the shower because it had no bars to hold onto inside the enclosure. Also, adjusting the waterfall shower appeared impossible. The shower head was mounted at least 9 feet from the floor, and the tap for adjusting the water temperature was about a foot or less from the floor. In between was the valve for adjusting the water temperature. We were physically unable to safely work the shower, and we had no bars to hold onto while showering.
A major reason for choosing this hotel was the restaurant on the premises. I was disappointed that it was closed on Monday and Tuesday.
All other factors considered, it was good lodgings. Staff was attentive and cordial. I would stay there again if there was a room with a shower I could use, and the restaurant was open.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Aug 18, 2023
Thank you for taking the time to share your experience with us and others Paula K, While I am very happy to see that your overall impression was positive. I am sorry to read of the inconveniences experienced with your shower. You may wish to consider booking one of our accessible featured rooms for your next visit, which will assist with the hand rails you desired. Yours in Hospitality, Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have never stayed at C Hotel previously. I attended a Wedding and stayed at this hotel. Not only was it so wonderful to attend the wedding service and reception at one location but to be able to stay over night at the same location made it so wonderful and stress free for traveling. The hotel staff are very friendly and helpful. The staff serving dinner and tending bar at the reception were so efficient and friendly also. The rooms are very clean and spacious.
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Review collected in partnership with Best Western
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Jun 11, 2024
Thank you debralynnbelford, for taking the time to share your experience with us and others. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and look forward to your return. Sincerely, Julia Lowe, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
C Hotel by Carmen’s (Best Western Premier Collection), is truly one of the finest Hotels you will ever stay in, including the Baci Ristorante, incredible food, amazing service and a great atmosphere! This hotel will exceed your every expectation!
We were there to celebrate our Anniversary and had the Most Amazing and Best Experience thanks to Maleeha who went above and beyond, her professionalism, friendliness and hospitality are just a few of her many exceptional qualities. C Hotel is blessed to have such a truly valuable employee!
Maleeha, knowing it was our Anniversary, put together an unbelievable Romance Package for us. Walking into the Tuscany Room, we were greeted with a lovely bottle of Prosecco, a gift basket of goodies, rose petals and 2 beautiful plush robes on the bed, not to mention a lovely Fireplace and Jacuzzi. What more could you ask for!!
The room was spotless and immaculate. Every amenity in the room and hotel available to you at your finger tips. Everything was exceptional from the caring and friendly hotel staff to the amazing room.
We highly recommend the complimentary coffee maker on the second floor which makes a variety of delicious coffee options and hot chocolate, tea, whatever your heart desires!
We enjoyed the Relaxing atmosphere of the Beautiful and Inviting Heated Pool, not only once but had to go back for a second dip for more relaxation time just before we left!
Thank you to all the wonderful and amazing staff “the C Hotel Team”. A special thank you to Maleeha for making our Anniversary a Memorable and Special Occasion, from start to finish and making us feel so welcome. One we will never forget!!
We ate at the Baci Restaurant for Breakfast. Maleeha, again went out of her way and surprised us with Mimosas!! A wonderful starter to Breakfast. Our food was absolutely delicious, not to mention the outstanding service by our Server, Mike, who was friendly, attentive and courteous. The atmosphere, staff, service and food, all top notch!
We look forward to our next visit.
Thank you so very much to everyone.
John & Milena C. (aka “the Anniversary Couple”)
We were there to celebrate our Anniversary and had the Most Amazing and Best Experience thanks to Maleeha who went above and beyond, her professionalism, friendliness and hospitality are just a few of her many exceptional qualities. C Hotel is blessed to have such a truly valuable employee!
Maleeha, knowing it was our Anniversary, put together an unbelievable Romance Package for us. Walking into the Tuscany Room, we were greeted with a lovely bottle of Prosecco, a gift basket of goodies, rose petals and 2 beautiful plush robes on the bed, not to mention a lovely Fireplace and Jacuzzi. What more could you ask for!!
The room was spotless and immaculate. Every amenity in the room and hotel available to you at your finger tips. Everything was exceptional from the caring and friendly hotel staff to the amazing room.
We highly recommend the complimentary coffee maker on the second floor which makes a variety of delicious coffee options and hot chocolate, tea, whatever your heart desires!
We enjoyed the Relaxing atmosphere of the Beautiful and Inviting Heated Pool, not only once but had to go back for a second dip for more relaxation time just before we left!
Thank you to all the wonderful and amazing staff “the C Hotel Team”. A special thank you to Maleeha for making our Anniversary a Memorable and Special Occasion, from start to finish and making us feel so welcome. One we will never forget!!
We ate at the Baci Restaurant for Breakfast. Maleeha, again went out of her way and surprised us with Mimosas!! A wonderful starter to Breakfast. Our food was absolutely delicious, not to mention the outstanding service by our Server, Mike, who was friendly, attentive and courteous. The atmosphere, staff, service and food, all top notch!
We look forward to our next visit.
Thank you so very much to everyone.
John & Milena C. (aka “the Anniversary Couple”)
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Date of stay: October 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Oct 29, 2024
Thank you compass50115578447, for taking the time to share your experience with us and others. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and look forward to your return. Yours in Hospitality, Julia Lowe, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst sleep ever. Noise from wedding on roof made sleep before midnight next to impossible. Staff were not sympathetic. “This is an event hotel” front desk said. Best we can offer is to ask the dj to close the doors to their event room. Not very helpful. We have weddings every weekend,they said so it doesn’t get better. Nice furnishings but if you can’t sleep, what’s the point?
Not at all recommended for a convention or business traveller.
Not at all recommended for a convention or business traveller.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip:Â Not recommended
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Sabido, Guest Services / Front Office at C Hotel By Carmen's, BW Premier Collection
Responded Oct 15, 2023
Dear Susan W, Thank you for your comments concerning your stay at the C Hotel by Carmen’s. I appreciate you taking the time and hope you will accept my apologies for the inconvenience you experienced. I have investigated your comments and made our staff aware of them. We will all take immediate corrective action. We do appreciate your patronage and hope you will in fact stay with us again the next time you are in Hamilton. Sincerely, Joseph Sabido, Guest Services Manager C Hotel by Carmen's, BW Premier Collection
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has an Italian Restaurant onsite (Baci Ristorante)
Monday 7a.m.–9p.m.
Tuesday 7a.m.–9p.m.
Wednesday 7a.m.–9p.m.
Thursday 7a.m.–9p.m.
Friday 7a.m.–10p.m.
Saturday 7a.m.–10p.m.
Sunday 7a.m.–9p.m.
Hello,
There is no longer a hot tub on site, it has been permanently closed.
We can appreciate your inquiry. Our cleaning practices are of the highest standard. Once our rooms are cleaned they are still not sold until inspected thoroughly and by black light.
We hope to see you soon.
Thank you for your inquiry. Regrettably, we do not offer shuttle service. However, any member of our team can assist you with alternate travel services, such as; Taxi, Go Bus/Train services, Airway Travels.
Regards,
Sara Graham
Director of Hotel Operations
All the responses are correct. It's approximately 20 minutes away.
"Keep an eye on your room charges. This hotel charged me multiple times for a 1 night stay. I didn’t charge anything to my room!"Read full review
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PRICE RANGE
C$180 - C$249 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Best Western Premier C Hotel By Carmen's
LOCATION
CanadaOntarioHamilton
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about C Hotel By Carmen's, BW Premier Collection
Which popular attractions are close to C Hotel By Carmen's, BW Premier Collection?
Nearby attractions include Albion Falls (0.8 km), SilverCity Hamilton Mountain Cinemas (1.1 km), and Splitsville Hamilton (0.2 km).
What are some of the property amenities at C Hotel By Carmen's, BW Premier Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at C Hotel By Carmen's, BW Premier Collection?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at C Hotel By Carmen's, BW Premier Collection?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at C Hotel By Carmen's, BW Premier Collection?
Yes, free parking and street parking are available to guests.
What are some restaurants close to C Hotel By Carmen's, BW Premier Collection?
Conveniently located restaurants include Baci Ristorante, Milestones, and Donut Diner.
Are there opportunities to exercise at C Hotel By Carmen's, BW Premier Collection?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at C Hotel By Carmen's, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does C Hotel By Carmen's, BW Premier Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at C Hotel By Carmen's, BW Premier Collection?
The staff speaks multiple languages, including English, Spanish, French, Russian, and Filipino.
Are there any historical sites close to C Hotel By Carmen's, BW Premier Collection?
Many travellers enjoy visiting Whitehern Historic House and Garden (7.8 km) and The Cotton Factory (7.4 km).